I had a great experience at BMW of Monrovia. Not only do they had a great selection, but the pre-set, no haggle pricing makes purchasing even easier. My salesperson, Ari, was great! Although he was busy assisting other buyers, he made sure to frequently check-in with us to make sure we were doing okay. The Fianance Manager, Malcolm, was great, too! I purchased a BMW 540 sport line and I love it! I will be referring people to Ari for their next BMW purchase, and I will go back to Ari in the future when I am ready to purchase again. Michelle Olden

Perfect experience! Moon was the ultimate professional and I look forward to working with him again soon! I’m a BMW girl for life now cause of him!

Jorge was really good but the dealership had only 1 driver so I had to have my friend pick me up and take me back to the dealership.

Dropped off car on Thur, problem was diagnosed on Fri, part arrived Tue am, and I was able to pickup car Tue afternoon. Thank you to Tom Ryan, my service tech!

Outstanding service great staff

Very friendly and great service

Great customer service and did the work in timely fashion!

Very friendly and efficient. Drop off and pickup very organized.

Service advisor was very nice and helpful, service was very good.

FAST , EFFICIENT AND FRIENDLY

I had a great experience leasing my new vehicle. Kim Scholz was amazing. She did her homework prior to our appointment so when I arrived, I was shown exactly the car I wanted to lease. This saved me invaluable time and convenience. I’m extremely satisfied with the whole process and would not hesitate to recommend her and BMW of Monrovia to anyone. Thanks again Kim.

Easy to work with!!, sales person was great and helpful.

The service team is “awe”-mazing!

The best service special compliment to graig Hernandez excellent service writer thank you Craig for taking care of us all the time👍👍👍

Excellent service!! Thank you!!

Nice and friendly service

Tracey was great, she took time to understand my needs. She allowed me to take my time for my decision and was very patient. The finance guy Ronaldo was great as well. He had a great personality and was very courteous. My experience was amazing and I love my car.

It was a great experience for me. I’m a first time BMW owner so it was my first time at a service center. Tim was immediately very helpful even though he had his hands more than full. The lounge was pleasant with a nice temperature setting. After my vehicles inspection I was given the breakdown of repairs. Once I had chosen a date to come back for repairs Tim set me up with a loaner vehicle for the date giving me more peace of mind at the end. Thanks so much.

Very professional knew what was going on with the vehicle took charge and got me out quickly. I am a satisfied customer. See you on the next visit.

Appointment set up was very easy and quick Had an oil change while waiting with a decent price.

Service advisor Greg was very professional and responsive. Thanks.

Matt is professional and friendly. He made things easier for my busy working schedule. Arranged loaner car and called to update the work progress. Outstanding!

Very professional and helpful

Eddie was the same attendant that received my vehicle last year. He was great then and again this year. The vehicle was taken car of I’m a prompt fashion and Eddie was great at informing me along the process. Excellent service.

Perfect service

Gregg is great in service, he communicates with you the entire time your car is there, which helps so much!

I needed an oil change for my car and BMW Monrovia got me an appointment right away! Mr. Clark was my service advisor and did a great job assisting me with the process!

Everything was good and everyone was nice. We where there longer than we expected but we understand the situation due to the crisis we’re in.

Our experience was nothing less than flawless and exciting for our new purchase. Mohammad helped us from start to finish and accommodated us whenever possible. THANKS MOHAMMAD! The Chan Family

Greg is steak sauce A1

Matt Clark was epic to work with as he always is. Thank you Matt!

Amazing service, great facilities, good communication!

Jade took care of all my needs and wants, she delivered my new vehicle and picked up my leased vehicle.

Thank you Greg for always making it go so smoothly with scheduling and service...top notch 👌🏽

Very good service experience.

Fast efficient and courteous. Also mindful of Covid 19 issues that made me feel safe.

Very nice staffs~ thanks for your help. = )

Great experiences , definitely I will buy again my next car

Easily one of the best vehicle purchasing experiences I have ever had. Entire experience felt safe with social distancing measures in place. The Sonic purchasing experience was stress free, transparent and seamless, and I left resolved that I'll keep an eye out for the Sonic logo the next time I buy a car. I really loved not worrying about haggling on price - and frankly, their price was so competitive that I really didn't hesitate to agree to the price.

I do appreciate the time and excellent service I just received when I exchanged my 230 i series to X2 at BMW of Monrovia . Mr.Joseph Murad the manager, and Kyle Simon sales person were so helpful. Thank you for your dedication...

Great!

Matt Clark was our Service Representative and he was AWESOME

Excellent service by Matt Clark and the team. Shame they?re not washing cars for clients!

Great service by Tim. Good mechanics there you can trust.

My service provider is Tom and he is a dear. I went in with a terrible mood and he made my day, got the car back to me right away and it was as easy as can be. Feels like a much smaller shop than it really is. I have been a Rusnak client for years so this is a new experience and I am very happy. Thanks

It was an extreme pleasure working with Eddy! They had my navi fixed and serviced my vehicle without any issues.

The service department is always fast and easy with experienced people to assist you. Eddy is the best, friendliest and most professional person there and will patiently accommodate your needs. Outstanding team. Thank you Eddy!

Caroline was absolutely amazing and attentive to my needs. Caroline made my experience caring and personalized.

The servicing was done well with no problems. I had a loaner car which helped. I had good communication, and I have no complaints.

Caroline Jonathan at Monrovia BWM is the BEST! I called her for an oil change in the afternoon, came in without an appt at 2:30pm and she and the rest of the team were able to get me out of there by 4:30pm! Phenomenal job!!

Great service, fast service. Eddy really helped me out, accommodated me very well and understood that I traveled from along distance to get my service done.

Caroline was very nice and explained to me what services need to be done which would benefit me overall. She also checked my engine and found rat traces under the hood. Luckily they haven't done any damages to the wires yet. She is very knowledgeable and thoughtful. I did not feel pushed to do the services she suggested. I would highly recommend her to my friends and family who owns a BMW.

Very timely service with quick response times from the service advisor. High quality work and I have brought my car here for every oil change needed.

I would like to say thank you so much all team of service BMW of Monrovia!! You are the best guys, will back again!!!

I received friendly customer service as I waited for my vehicle to be serviced. They were very efficient!

This place is honestly amazing. Such friendly service and great financing options. Will never buy from anywhere else but here.

Awesome service 👍

Jaime Avila was very kind, professional and got everything done in a timely manner. I will be returning my X3 and 3 series to him for servicing. Let me not forget to mention that all the staff from checking in, to receiving my loaner and picking up my car were great as well.

Caroline Jonathan is one of the best service advisor at this place!!!

Hi Sir, We always have had good experience in BMW OF Monrovia. The representer ,Coroline is very nice and considering for the customers. She handles all the paper works and explains the details to us. She also calls for telling us the car's maintenance details. We like her a lot. She takes good care of the customer.

Great service by Jorge!!!

Great customer service 👍🏻👍🏻 ThankS AriBMW

Vehicle was not ready at appointed time. Mats missing and not gassed up. Delayed by an extra half hour. Drove vehicle ($46,800.00) with missing tow covers. Told they would be sent shortly. When I inquired a few days later on date, I was told that they would take a week and a half. Sales Rep told me to remind her sometime then. I have to remind her? Really? That's terrible customer service on the part of BMW Monrovia.

experience at monrovia was great, every employee with great attitude. thank you !

Ahri was a great guy. Super helpful and did not waste time. He helped us purchase a CPO X5. Our family loves it so far. I would highly recommend coming here.

Received great services on my BMW, constant phone check-ins to let me know when my car will be ready, which is always greatly appreciated. I highly recommend going with Matt, he gets the job done quickly and has always taken great care of my car!

Eddy Arvanitopoulos at the BMW dealership in Monrovia, provided my wife and I top notch service, when we brought our 428i in for service. I will be asking for Eddy going forward.

Friendly and experienced staff.

Shot out my guy yuri for an excellent costumer service he’s the best sales person I have ever delt with treated me with excellent respect and curiosity. got me the best deal in minutes I was in and out the dealer with my dream car with one of the best deals 👌🏼

Very kindly from your reception and staff, very good work for the social distance procedure.

Customer service Caroline is more considerate for customers, and helps to keep all schedules on time for customers.

What a weird time to buy a car, but Jade at BMW of Monrovia was more helpful than I could have imagined! We were able to do most of our talking via text/computer/phone and when I got there, she dropped everything to get my deal done as soon as possible! Because I am an essential worker and I had to take time off to make my purchase, BMW of Monrovia delivered my car to me the next day as it hadn't been finished being detailed the day before. The thing that blew me away was that it was a USED car purchase and not very expensive, so I appreciated that they treated me like a BMW customer not just a used car customer. She cannot have made much on the commission of this sale, but she still bent over backward to make it happen.

great service matt clark was awesome

service was awesome matt Clark was great

Matt consistently provides excellent service, professionalism, and accurate recommendations.

I was satisfied with my service and would definitely recommend my friends and family members to you.

Great service, efficient and very respectful. They attended my quickly and very little wait. Thorough explanation

Tracy was extremely courteous, friendly and professional. Everything was ready when i arrived. The car was prepped and ready to go. All the paperwork was ready. I was in and out in 30 minutes. Couldn’t ask for a better car buying experience.

Love these guys! I reached out to every BMW dealer in LA who had the car I wanted (X3 M40i) to get a deal. Not only did Tomas, at BMW of Monrovia, instantly answer my inquiry he immediately bested the next best offer but with no pressure or haggling - he took care of the paperwork and personally delivered (from Monrovia to Santa Monica!) on one of the busiest car selling weekends of the year - memorial day weekend! And I know he had five other deals that day. Great service! I'm impressed.

Always a great car buying experience. I just got my third BMW from this dealership and Bruce Harris is the best! No hassle, straight up and transparent. I highly recommend to anyone! Go see him! Thanks!

BMW of Monrovia consistently displays a commitment to quality service. I have worked with Mr. Clark multiple times. He has demonstrated both his expertise and willingness to ensure his clients receive an excellent experience with every visit. Kudos to BMW of Monrovia!

Zero hassle and employees are very friendly.

Great salesman Arian ! Friendly and efficient Low wait time Deal done in 2 hours . Love my x4.

very professional

One of the best dealerships I have dealt with, all the employees were helpful. Especially the manager Joseph and salesman Yuri, who went above and beyond to make my car dreams come true! Definitely will recommend to all my friends and family.

scheduled for my car to be serviced and Caroline, my service rep, made all arrangements for me. She always kept me informed and personally saw to it so that everything would go smoothly.

Showroom was super clean l, modern, and spacious. Sales person (Neil) was not pushy. He was very professional and down to earth not typical car sales guy. Highly recommend him. Finance gentleman Bob was also very helpful.

Jorge was easy to work with and kept in good communication with me. Drop off was quick.

I love BMW Monrovia first class all the way!!! ??Tis is my 6th BMW I have purchased from the dealership and the always do a great job!

Thank you so much BMW of Monrovia for the excellent service! We appreciate the staff being available for us especially during this health crisis. Special mention to Neil, our sales representative! He was great, very professional and made sure we were satisfied customers! We'll definitely refer your branch to our families and friends! Neil is an asset to your company. We got the 2 BMW 5 series cars and Neil made sure we got the ones we wanted. Thanks so so much!!! We appreciate you!

The best service I’ve experienced. Caroline was very helpful and Always took good care of me when I was there. She is the best

Great service as always. Given CV19, they made great plans and layout for social distancing. Payment was by mobile and touch less. Quality of work on my car was excellent.

Very nice and friendly, enjoy work with Kim and Jade. Will come back for more business!

Very accommodating customer service. The associate, Neil, that assisted us definitely went the extra mile to ensure that we received the best experience possible. All of our questions were answered and we were given in-depth assistance for even the small details. If you come here, ask for Neil.

Today I worked with Matt and considering we had to do social distancing my car was taking in so fast and he really helped me out . He is kind , fast and very informative . I got a new and improved screen on dash board . I do miss the coffee and water at the dealership but will have some treats one day for sure . I’m happy I got a nice X 5 loaner for the day and night and my car was completely next day . Clean and ready to go . Always impressed with Monrovia BMW ! Thanks again Matt. So glad your my new advisor . Keep up the good work ! God Bless everyone 🇺🇸🇺🇸🇺🇸

I found a really good deal on a used 2017 X5 on a used car website and reached out to Internet Sales at this BMW dealership for the vehicle availability and basic questions about the vehicle. I was connected with Jade Hinds. Jade was very polite over the phone and answered all of my initial questions. She was able to provide me with a preliminary number for financing the vehicle. When we arrived to the dealership, Jade was there to show us the vehicle. She was not pushy at all. She let us look at the vehicle and was very attentive during the entire inspection. Once we approved of the vehicle, she performed an inspection of our trade. Jade made the entire initial experience enjoyable for us. I also have to mention the Finance Manager on duty, Ray. He was also very thoughtful and far from pushy. He was able to work on a better value for our trade in than we anticipated. He was also thorough in explaining some of the options we were interested in without making us feel rushed. I think there is a general consensus that car dealership sales people are too direct and we have purchased a very good number of vehicles over the last several years and I can say that the atmosphere at BMW of Monrovia was one of the best that we have dealt with over the years. I want to thank Jade and Ray for making this purchase as seamless as possible for us. We are extremely satisfied with this dealership.

Excellent customer service. Answered all of our questions. We were given a great deal all the way around. We worked with Jade Hinds and she was really easy to work with. Jade made us feel no pressure at all about the purchasing decision. we are extremely happy with the experience.

My service advisor, Caroline Jonathan was so awesome. She was very friendly and knowledgeable with all the service options for my vehicle. Her professionalism made me feel comfortable and secured throughout the entire transaction. Caroline is a true asset to this dealership.

Amazing service. Kim Scholz made my first BMW purchase easy and straight forward! Definitely recommend this dealership and Kim!

Jorge was his name yes I remember because he has a great attitude in light of these trying times. He was very thorough and informative with the New standard procedures that are implemented In order to keep the staff and customers safe while in the waiting room in order to keep the staff and customers safe while in the waiting room. I noticed that BMW of Monrovia Adhered to the safety requirements to its staff members and the public and keeping mask and gloves as part of the safety protocol adhered to the safety requirements to its staff members and the public and keeping mask and gloves as part of the safety protocol There were also signs located throughout the dealership I felt they took the necessary precaution to keep the customer safe and respected the no contact rule they also included disinfecting the car once it was returned in my possession. I received an electronica text message from Bmw to complete my transaction my customer service agent Jorge. Since it was my first time there at BMW of Monrovia Jorge Took the time and explained to me the process upon receiving my vehicle he explained the repairs that were done to the car including disinfecting the car and he also provided me with a his contact If I have any other questions or concerns. I felt Jorge went above and beyond. Thanks!

It took a bit longer to complete the work. But the technician did a good job getting to the bottom of the issue. He was able to fix it.

Service was good during this crisis. All it was a radiator hose and they handled it honestly.

Matt Clark our service advisor was so helpful. I will definitely be coming back for any of our service needs.

I absolutely love Bmw of Monrovia! Their service is top notch and Caroline is the best service representative that I’ve ever interacted with. Honest and professional.

Service is always great, fast and reliable. Good respectful people working here.

excellent service

This is the second vehicle i purchased. Will come back

Caroline is a great service provider that walked me through my repairs

Excellent service. Jorge Valdes was my service advisor, very courteous & friendly. Thanks much!

Great, Kim was very helpful and she was very nice.

Even in our current state of pandemic, the level of customer service and compassion was extremely high! I was very satisfied with my visit and with the high level of customer service that I received.

Always enjoy coming to get serviced here at BMW Monrovia. My service rep Jorge Valdez was extremely helpful and efficient in taking the necessary actions to complete my service. I went in for a regular maintenance check up and tire leak. He told me my brakes needed changing and 2 tires had nails and needed replacing. Everything was covered and he communicated everything that was needed and what was needed from me to complete the service. I am very pleased with Jorge and the service done here at Monrovia. Thank you

Very efficient and friendly. I had the same service person as last time and he is great! Free, new loaner car. I would recommend to anyone. Only disappointment was the car wasn’t returned clean because of Covid-19.

Great customer service!

Caroline is providing a great Service and completed satisfied.

While some may question the wisdom of purchasing a vehicle during the COVID-19 pandemic, I found it to be one of the best car buying experiences I have ever had. I only met my salesperson, Yury, once before I made the actual purchase. But, by the time I made the purchase, I easily recognized his phone number, e-mail, and text messages. Additionally, when I wanted to actually see the car on a Saturday evening, Yury had the car brought down and stayed until I arrived, which was very close to their closing hours. Even at that point, there was no pressure or attempt to hurry me. On the actual purchase day I was able to speak with the finance person about all of my warranty and maintenance package options over the phone, prior to coming in. This allowed me to digest all of the different options without pressure. Thus far, I have thoroughly enjoyed my experience with them and my 840i Grand Coupe.

Always very helpful and knowledgeable about all cars. Friendly and happy service.

very easy to do business with. Very good customer service. Very knowledgeable salesperson

Just had my car serviced at BMW of Monrovia. Great all around service. Kept safe distance during covid 19. The guy who helped me was Jorge Veldes. Outstanding job and detailed explanation.

Kim was great. Great communication and ease of purchase. Thank you!

It was great. They help me find my dream car, the support was great

Thank you so much Jorge for your help and good customer service 😁

Even though my online appointment did not get published, the service dept. still accepted my visit. Everything went well, except the denial of looking at my "suspension squeak", which would have been appreciated. Also they have cancelled car washes, which again is expected, but is understandable in these times.

Tomas is one of the best salesman out there treats you like family. Will only work with Tomas

It’s a top notch facility and the staffs are friendly. My service advisor Matt Clark was very helpful knowledgeable and prompt. My vehicle was properly service and on time...

been a customer for 2 years now...excellent customer service. matt clarke is fantastic!

Very satisfied, exceeded all expectations.

Very friendly and helpful. Would definitely comeback here

Excellent customer service and friendly people... I didn’t have to wait much and I even got a 15% coupon at the store inside service where a bought an awesome BMW drinking mug and a cute gift ......

Highly satisfied with my purchase. Charlie who was my sale rep. really went above and beyond to help me get into the car I wanted. He truly made the whole experience fast and easy.

Just has another great service on my 320i from Greg, Service Manager at BMW if Monrovia. Ask for him next time you need your Bimmer serviced. This place is awesome!!!

Very polite and friendly personnel. Clean facilities. Quick service and i appreciated the ride to my house.

Just has another great service on my 320i from Greg, Service Manager at BMW if Monrovia. Ask for him next time you need your Bimmer serviced. This place is awesome!!!

Good people and best after sales service. Thanks to Caroline Jonathan, very friendly and helpful 😃👍🌺

It’s a top notch facility and the staffs are friendly. My service advisor Matt Clark was very helpful knowledgeable and prompt. My vehicle was properly service and on time...

Caroline did a excellence job for my BMW thank you very much.

I am a relatively new customer to BMW of Monrovia, but I have been very satisfied with the service I have received on the occasions I have been. My service advisor Caroline Jonathan could not be any more attentive and lovely. It is so refreshing to feel as though you are being heard and given individualized care. She walked me through every step of my car?s service and communicated with me as the work was progressing. I couldn?t be happier with a service advisor. The garage is state of the art, clean and well-maintained. This was a great experience and I highly recommend BMW of Monrovia.

Brought my 09 328i coupe for complete replacement of valve cover and eccentric shaft sensor and they did an amazing job. Also left my engine looking very very clean. When I did get my car back I did notice a scratch and little scrapes that weren’t there before, but took the car back and they took care of everything leaving looking like nothing happened. Overall I’m satisfied and pleased.

Dealership was very clean and the entire experience was excellent! Car was fitted with anew airbag due to the recall. Also provided with a loaner vehicle. Everything was complimentary. Repair was done in about 3 hrs...

Good place to have my car serviced , I got prompted attention with professional explanations of car problems needed to be taken care of. Then I got loaner car to drive home for 4 days

the service advisor Caroline did excellent work very time.

I always bring my bmw here to get serviced as other dealers take too much time.

They did a great job dealing with my warranty company and a great job fixing my 5 Series, but I'm a little upset with them... Actually, I'm very upset, they put me in a 740 loaner and I fell in love with it. What am I going to do now? I guess I'll have to come up with $90k for my next car. My service tech Jaimie was awesome. Thanks guys!

They did a good job on my service maintenance and my service advisor did excellent work.

Good experience with the sales person. The accounting is pushing to sell extra warranties

This is a review of both the Sales and Service Department. I purchased my car over two years ago and have visited the service department twice since then. When I first purchased my 335i, the car salesmen were very friendly, accommodating, and not pushy. My only issue was when I finally decided to purchase the car, I had to wait an hour to see the lady who was going to handle the finance paperwork. Even after having us wait while she was handling another customer, she would not accept no for an answer for the extended warranty. Very extreme pressure sales, which took 20 minutes just to say No to the extended warranty. My total car buying experience was 4 hours on a Saturday when I went there specifically to buy the car. As comparison, I bought a Mini next door since then and I was in an out within an hour on a Sunday. The Service department is very well organized. I have never felt that I have waited an excessive amount of time and the loaner program is top notch. I have worked with both Caroline Johnson and Greg Hernandez as Service Advisors and both have been friendly, professional, and informative. I recommend booking a service appointment 2 weeks or more in advance so that a loaner is available. The loaner I received on my last visit was a brand new 2020 330i. Everyone is accommodating and makes the experience enjoyable. Even if they find something that might need replacement soon, they explain the issue in detail and don't pressure you to get it done. In my last visit, when I received the car is ready email, the email said the car is ready & in the wash department. Retrieving the car was quick & easy, but the car was definitely not washed. I did not make a big deal because I had to leave and prefer washing my car myself. In summary, I recommend BMW of Monrovia for the inventory of cars, friendly service, and a professional dealership.

Jorge at Monrovia BMW was amazing make sure to look for him

Carolina is very friendly and helpful, she provides very professional services.

Great customer service from Caroline, very accommodating and took my vehicle on short notice. All was disclosed up front and no surprises. Well done.

Appreciate the attitude of the customer service staff .

My service representative, Jorge, was very attentive and thorough. He provided superior customer service. He even took care of future service oil change) so now I do not have to return for another visit.

Excellent service manager: Greg Hernandez Very personable and informative on what vehicle needs

I highly recommend servicing your bimmer at BMW of Monrovia! Really enjoyed my experience..thorough customer service and consideration.

I?m very Satisfied with the service I got from my Service Advisor Caroline when I took my car for Maintenance.

I purchased this certified pre-owned 2017 i3 yesterday and had an excellent experience with all the staff at this dealership. My car salesperson, Yury, did a great job setting up a test drive, getting my trade in appraised during the test drive, and helping get me a good APR on the car loan from BMW. Compared to other dealerships, I found the cars that I looked at here to be priced competitively. I got a good value for my trade in. All the paperwork went smoothly and the staff answered all my questions. This dealership has implemented rigorous contact precautions and social distancing measures to prevent infectious disease transmission.

Helpful Service Representatives

Jorge did an outstanding job in taking care of the problems presented to him.

wonderful place and great team. Jaime has been extremely helpful. Thanks

Knowledgeable and friendly advisor.

So far I’ve had great service with BMW of Monrovia personnel is always kind and courteous the gentleman that always helps me is the same all the time I can’t remember your name but you have been an excellent host and I appreciate it... J.

There service, and their professionalism

BMW of Monrovia is great!!!! Very friendly atmosphere and great customer service.

You have provided a number one service to me.

Great service Jorge was great helped me out and got my car out fast

Very good service

Aaron was our service tech and did a wonderful job. I can without reservation recommend to all my friends and those who asked to take their car to BMW of Monrovia!

Mike Lewis is a good Internet Manager! Great Jobs and closed the sales!

The Service in Monrovia is the best among all BMWs! Thomas Ryan is the best.

Great service , and nice loaner carthankyou

I have to say Adviser Jorge was very nice. But boy the BMW Labor Repairs Are Very, Very Price's. I might have to Sell my Car??

First 1,200 miles rear differential and engine oil change was completed at BMW of Monrovia. It took about 2 hours or so. Work was completed in time as promised. I spent my time at the customer lounge teleworking and sipping on coffee from courtesy coffee machine. Overall very satisfied.

Five star five star excellent service excellent service Excellent service

Getting my car serviced at BMW of Monrovia was after several years of taking it to another dealership was the best decision I could have made. From the time I called to get an appointment to the time I drove off with my serviced vehicle, I was impressed with the professionalism, friendliness, courtesy and helpfulness of all of the associates who helped get me on my way. My service advisor Eddy, explained in detail what my car needed and patiently answered all my questions. My car has never been in better hands than with BMW of Monrovia!

My salesman Charles Wu is a polished professional who possesses integrity and expertise in his field. He is a great asset to the BMW organization.

Thanks Brian Warner, you really delivered!! I appreciated the vehicle transit updates, (Germany to Oxnard, CA), your hard work, and professionalism. Love my 2020 i8 Roadster!!

Eddy was amazing. I used to be a service advisor like him and he was exemplary. We need more people like him. May e he should train service advisors or be used as an example in proper and professional customer service.

Caroline J is one of the best advisors! She’s always able to get me in whenever I need something for my car. Her communication is on point and she has the friendliest mannerisms.

Took my car in to check on light indicator wound up with new tires. Additionally, last year I got a new radiator; about a month ago I had to top off the coolant, so I asked about this when I went in. The radiator was checked; there was a leak so I got another new radiator. These radiators were all covered by the extended warranty, I think. Love the fact that the warranty covered the radiators; don't know why I've had 3 radiators in 5 years.

Got a service appointment plus a loaner car for next day service after check engine light came on. Advisor noticed that I was due for regular service in 3 months and suggested I get it done at the same time because my car would already be looked at. I did and it saved me a future round trip for service. They finished the car early the next morning and everything was fine. I’m very happy having my car serviced at this dealership.

Great leasing experience and exceptional customer service. Thank you Nick and Gimmi for getting me the car I’ve wanted for so long!!

Matt at Monrovia BMW Service Dept. was exceptional! He was great from the time I dropped off my car to the time I picked it up. I needed to come in due to the airbag recall and Connie was equally great in scheduling me within a week and totally accommodated me with my hectic schedule. They had arranged for transportation to and from and Jorge was very timely and personal. Overall, everybody was fantastic and extremely professional. I'd gladly recommend Monrovia BMW to my family and friends. Great job Matt!!! You made all the difference.

Excellent service by Eddie at Monrovia BMW, a side from service advisor everybody was very fri

My service Advisor was world class. Kept me in the loop and educated me on what was happening with my car. This is why I am a 4 time BMW owner, all from BMW of Monrovia.

The experience at BMW Monrovia was great! Mike Lewis and Malcolm Dougan were very helpful and made the whole process quick and painless.

great service and fast. I call in the morning and was scheduled service for oil change at 130pm. my service attendant Jaime was very good he even arrange a ride for me right away so I can get to my appt right away.

Took my X5 in for a recall. I didn't have an appointment. My Advisor Tim was awesome. He told me it would not be any problem and even finished my car the same day. Great service!

I highly recommend working with David B.! He made my first car-purchase experience very memorable and special. I felt comfortable throughout the entire process and it would not have been the same without him. Thank you for all of your help, David, and being great towards my family, we will return for all of our BMW needs and it is greatly due to your all around expertise. I am so grateful, Biggest of Thanks. If I could give more than ten stars I would.

Very friendly, not-pushy sales person!!! Enjoyed working with Tracy!

This was the best car buying experience ever ! I couldn’t be happier with my new car ! They took great care of us and I highly recommended this place !

Jorge Valdes BMW of Monrovia muy buen servicio gracias 👍

I bought a BMW from this dealership about a week ago and I absolutely love my car! Ari Rostami helped us out and made sure we left with a car we were happy with; Doug in finance was great too. As a first time car buyer I never felt pressured to make a purchase or confused by the experience, everything was explained to me. Thanks Ari and BMW of Monrovia!

I live down the street from Ontario BMW but their Sales team always leaves much to be desired. I have owned 3 BMW’s and all have been purchased at Monrovia. Time and again your team has demonstrated why they are better than the rest. This time we had the pleasure of working with Kim and her assistant Rosa. They made the car buying experience easy and fun! Yes, buying a car was fun thanks to their amazing service. We were in and out of there in a little over an hour. Big thank you to both of them for all of their help and for making sure I had my bow! I am enjoying every mile on my new X3 M40i.

Good atention.

Good price and friendly sales WeiWei, he knows what customer is looking for and close the deal fast.

I had my car serviced a few days ago, it was the best experience I’ve had with any BMW service team. Eddie made sure my car was taken care of quickly and I couldn’t believe I was in and out in about an hour. Overall, it was a wonderful experience, I told my husband we have outlet new service advisor. Thank you Eddie!

This is the best Car leasing experience I have ever had

Huge thanks to Gimi, Nick, Caroline and Abi for getting me such a great deal on a car I really wanted and providing nothing but exceptional customer experience! I'm really happy! You guys ROCK

Great service!

Friendly helpful staff. Sent out of there way to make us happy. Thanks!

BMW of Monrovia was fantastic! Great buying experience and the car was delivered to my home. All of our questions were answered quickly. Thanks again.

Five stars to Caroline Jonathan service advisor. I would go back for future car services because of her.

Five stars to Caroline Jonathan service advisor. I would go back for future car services because of her.

I had a good experience with purchasing my new car. Jade was very helpful and patient and helped make everything quick and not as frustrating as when I’ve purchased other cars from other dealers.

Matt in service is a great help and true professional. The service they provide is outstanding. 5 stars all the way

Ari was great to deal with. Low pressure and very friendly. Everyone I spoke to was very helpful and friendly, without being pushy.

Was very happy with how all was handled.

Love love love my new 2020 X3M model Sales rep Mike Lewis was great, honest and patient with me. The X3M is sexy and gorgeous.!!! gas mileage however no the greatest but the car is a fun ride.

Jose helped me with an internet purchase and was honest and easy to communicate with. He took time helping me with loan qualification and calculating payment options over the phone without requiring me to come in. The car was waiting for me and was exactly as described. He was patient, helpful and kind. I also had a wonderful experience with the finance dept., Malcolm, went out of his way to insure I had a good maintenance coverage and the warranty in place. He was also kind, caring and thoughtful. This extra touch made me feel that I absolutely made the right choice in my car purchase. I highly recommend Jose and Malcolm, as well as BMW of Monrovia.

great service, got me in right away , car was done in an hour

I've bought two cars from BMW of Monrovia. The second, just last night. Brian Warner is an angel sent from the heavens and made the experience so nice. He was waiting for me with the cars he knew I was interested in lined up, with keys in hand. I ended up getting a used X3 for much less than I thought, and am so happy about this car. I was surprised that I could get such a good warranty on the Certified car. I just showed it to my boss who has an X3 M40i, parked right next to his. His is newer, a little sleeker, but he likes mine better, and can't believe how it looks brand new. I highly recommend this dealer, they know what very good service is, and it's worth the trek from West LA out there. Honestly, I typically don't give this much praise, but they deserve it.

The sales staff was very nice, friendly n accomodating. I received a fair price on my trade in, n love my wagon. 😎

We absolutley love our BMW 330e Certified PreOwned! our salesman, Otto, showed us quite a few available vehicles that fit what we were looking for with no pressure at all. We test drove two different cars and had a hard time deciding which one we loved more! We will definitely be returning to BMW of Monrovia for our next vehicle!

Exceptional dealer! Normally I loathe going to a dealership, but Monrovia BMW was heads and tails above norm! The i3 was exactly as described and listed at the most competitive price on the market. Brian Warner was excellent and I highly recommed anyone in the market for a used BMW to reach out to him!

George at BMW Monrovia was amazing at helping me through the entire process successfully. George went above and beyond to make sure we had a Great experience and got a GREAT DEAL!! Its very Rare when someone can say they had a good car buying experience but I can honesty say I will recommend everyone to go see GEORGE at BMW Monrovia. He will take care of you!!

Great customer service. Tracy was awsome.

BMW Monrovia gave us a great buying experience. We came into the dealership and were helped right away. Tomas was incredible to work with. He gave us so many financing options and worked with us really well. He answered all of our questions and was so patient with us. Renaldo, the finance manager, was the cherry on top to the buying process. He had an incredible attitude and made signing boring paper work a fun/light-hearted experience. I will be recommending BMW Monrovia to everyone. Thank you!

The buying process was easy. Ari was very helpful from start to finish.

Got a great deal on a used 330i. Tracy was extremely helpful and couldn't have been more attentive and accommodating even though it was a very busy weekend there. I had been shopping online for months and BMW of Monrovia has the best prices on Certified BMW's hands down!!!

Excellent service as usual. Car loaner was easy and my car was ready in just a few hours.

Excellent as usual. Loaner car was easy and my car was ready in just a few hours.

Neil helped us out on a busy Sunday evening. He was attentive to our needs and was very professional. I would recommend my friends and family to him if they are looking for a bimmer. Thanks again Neil.

Great service. I did not have to wait to get a loaner.

I had my 2nd BMW here, great service , I love my sales Charlie and my service supervisor Caroline ^^

Great deals and service. Tracy, the fleet manager, is the best!! If you want a BMW, this is the place to go.

The sales representative was very personable and paid close attention to what I features I wanted in the car. Even after leaving the dealership, he remained in contact with me and did his research to find me the best deal for my budget. There was no back and forth haggle. He was very upfront and honest with pricing, which I appreciated. When it came to signing the finance papers, the financial representative, although initially was very friendly, gave me cold shoulder when I turned down the offers for additional coverage. I was disappointed with how he treated me after this. It left a bad taste in my mouth. However, my evening concluded with speaking with the sales manager. She was also very personable and a pleasure to speak with. I am impressed with the sales team and give them 5-stars. The finance representative needs to improve on his customer service and respect the fact that the customer has every right to say 'no'. My rating for the finance representative is 3-stars, Therefore my combined rating for Customer Service is 4-Star,

Matthew was awesome. Super quick service with a smile. Thank you!

Nice service, Tom is a great, patient and polite guy, well deserved the best rating!

Bmw monrovia was great. Attended to my every need. They were patient, attentive, good customer service.

I want give a special thanks to Tomas Cervantes for making our BMW experience the best. We are repeat customers and as always Tomas made the whole buying experience very seamless for my son. I would highly recommend him to anyone that is looking to buy or lease a BMW. Once again thank you to Tomas Cervantes and the entire staff at Monrovia.

Greg was great like always. The service is amazing there.

Bruce Harris from BMW Monrovia has helped me, my family and friends with cars over the years. I can't recommend him enough.

Service representative, Matt was wonderful. My car was washed and drives amazing. I will definitely get my car serviced again BMW of Monrovia.

Easy to deal with and efficient service.

Great experience only come for service because of history with Marie the advisor

I love the facility and customer service. Very professional.

Very good customer service. Information is helpful and get to the point

I am a returning customer, so that proves I was very satisfied with my initial experience. This year, Wei Wei and Joseph went out of their way to find the exact (limited) 840 GC I wanted within days, since I had to return my lease. They are sincere and professional and worked out a great deal for me.

Excellent service advisor who paid attention to my concerns. Timely completion and courteous staff.

BMW of Monrovia was great. Purchased a certified pre-owned Z4 Thanksgiving weekend and was completely satisfied. No wasted time at all. I contacted their Dir. of Internet Sales the week before travelling up from San Diego and made arrangements to purchase the car. They had everything ready. I was in and out of the Dealership in 90 minutes! They followed up to make sure everything was good . . . and it certainly was/is. I love the new car! Thanks!

Thomas is very professional and patient and gave me a great experience

Matt always provides the best no nonsense service. This is the only dealership I deal with in SoCal Thanks BMW or Monrovia

Always great customer service and quality care. Shout out to Weiwei

Customer service is very good. I want to see you next time

High class all the way. Very polite staff.

Everyone at BMW Monrovia was pleasant and helpful. They really cared about what was important to me.

Eddie, the Service Advisor assigned, performed nothing less than Excellent. He delivered as promised. The whole experience ran smoothly and stress-free.

Caroline did a great job in handling my appointment and what needs to be done for my car. Only downside was the mechanics forgot to turn off the reminder light on my dashboard.

Purchased CPO vehicle. Huge inventory very competitive pricing . Salesperson Jade Hinds provided great service. Would definitely recommend her and dealership. Keep up the solid work.

If you need a service advisor, Caroline is the person to go to. She always takes care of her customer.

Found the dealership online after researching inventory of the specific car model I was looking for. I walked in off of the street w/out an appointment 'just to take a look', but ended up purchasing a new 530e that same afternoon because fo the superb customer service and the great deal the team gave me for the exact car I wanted. I worked with Khal and Joseph, who were so easy to work with and really went to bat to get me an amazing deal for the exact car I wanted -- the whole team there I worked with was great. Took about 15 mins to negotiate a great deal that I was very happy with -- such an easy team to work with and overall such a great experience! My fiance will be buying his next BMW from Khal as well.

Knowledgeable staff . Fast and friendly. Clean environment

Matt is awesome! My car was serviced and ready in a timely manner and he had a loaner ready for me to run some errands. Seeing as it was the Tuesday before Thanksgiving, it was much appreciated!

Buying experience was great . And our sales guy Gimi was awesome. Definitely buying our second BMW with him.

😊👍🤝 The staff are very friendly and efficient, the parking lot for guests is huge and the location is good.

David Boen is the salesperson who helped us out for our X5 lease. He answered our question very patiently and clearly.

Tim from the Service department was very helpful He Followed up with me about the status of the car and he got everything done

Needs a better waiting area, where there are tables we can do work while waiting for car. Also, if the waiting area can be away from the hustle and bustle, and not next to where people are going in and out and checking in their cars.

Very friendly and professional services.

They are very friendly and professional. I drive all the way from Fontana.

Great customer service with Matt. Overall great experince.

Caroline did a really good job getting my car back to me in a timely manner. She answered all of the questions I had and made the experience very easy for me!

I love dealing w/Caroline Jonathan she's my favorite service advisor!!

Very helpful service technicians!

Service was far better this time. Could use a little guidance from Rusnak Mercedes Arcadia but overall, much better than before.

Matt was wonderful! He was helpful and got the service done in a timely manner! Definitely would recommend BMW Monrovia!

Service experience was excellent. Work completed early! Thank you Matt.

I've been doing business with Assael and Monrovia BMW since 2001. I've had both good and bad experiences, but since I've been working with Greg Hernandez, they've all been good. As long as I make an appointment with Greg, I don't have to worry.

I had a great experience purchasing my certified X1 from BMW of Monrovia. I really got lucky when I met Brian Warner because he really took the time to show me all the cool features of the car and it never felt like he was trying to sell me more. I would definitely recommend this dealer!

Excellent customer service, friendly staff, attention to detail, first class facilities

I brought my wife's X5 for service and all of the service personnel was very courteous and friendly throughout the service process. They offer coffee and water for the customers and the waiting area is comfortable. I however, would only suggest they add more options at the waiting area. Like tea, snack machine, soda machine and donuts.

We just purchased a 530e CPO. It was in pristine condition! The staff were very friendly and helpful. Rose C. helped us to get the process going online before arriving which resulted in a lot less time working out financials at the dealership. Did not feel any pressure. Highly recommend this dealership!

Best customer service Very professional Was very happy

was rude at first, but got friendly after a few hours.. wonder why. amenities were good. overall was a pretty nice experience.

Great, car was ready when they said it was going to be ready, car was also washed .

Tom Ryan was friendly, efficient and thorough. Made the visit pleasant.

Fast and friendly

The best service from any dealer by far. BMW of Monrovia provides the best service. They are honest about the repairs and are very fast about the repairs. They also have the nicest staff to help you. Marie from the service department is the best person to handle everything you need for your car. She makes sure that you are treated like the most important customer they have. Thanks for everything Marie

Working with BMW of Monrovia was one of the best choices I've made. The professionalism and attentiveness of the staff was unbeatable. They were able to secure my dream vehicle and in less than a day, I was signing documents and driving off the lot. I am extremely happy with my purchase and look forward to our business dealings in the future!

Excellent and seamless experience at BMW Monrovia. My current lease was ending and I was still undecided on what to do next. Fortunately Tomas was very accommodating and did his best to get me in my next BMW. My car was ready for me when I arrived and the process to complete the paperwork was straightforward. Thanks again BMW Monrovia for my pleasant car shopping experience!

My representative, Matt Clark, was amazing. He is so personable and professional. He made the experience easy and enjoyable.

Thanks to Caroline every time I go in to get my vehicle serviced she puts 110 percent effort that I leave satisfied. I would absolutely recommend Caroline to be your service advisor. Thank you!

Thank you! The service and buying process was great!

Great service. Very attentive and addressed all my concerns

The service department was very helpful, kept me informed about the repair and was sensitive to my budget. My service rep was named Matt and he was awesome.

Love BMW of Monrovia! Great dealership to shop a new BMW. Clean and relaxing facilities. Staff is knowledgeable and super friendly! Their service department is dependable and very professional with friendly advisors! I?m very satisfied with my advisor who was always helpful punctual and dependable!

Excellent customer service. We will definitely bring our business back to this dealer.

Extremely satisfied. Repairs were done quick and efficient. At bmw monrovia you know your getting the best service for your buck and you can rest easy knowing your bmw is in excellent hands.

Jose truly is the best! He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. Jose has been nothing short of extremely professional and responsive. When we arrived, the car was ready and looks fantastic- I will be referring friends to him, despite the fact he is over 100s miles away, and plan to purchase all future vehicles from him.

Easiest car buying experience I've ever had. Gimi is sales was awesome. He was super easy to work with and professional the whole way through. I would definitely do business with him again in the future. Bob in finance was very down to earth and helpful. The dealership never made us feel pressure to do something that we didn't want to do. Very straightforward and enjoyable. Thanks guys!

Made a service and recall appointment for my 2018 440i which was timely and met my desires for time and a courtesy car. There were several reminders by service advisor Caroline Johnathon for my appointment. She was very courteous and informative regarding my service and followed up with timely status and pickup time. Work was completed in the same day. On a scale of 1-10, I give Caroline a 12! I will most certainly return to BMW Monrovia for future servicing even though I live 18 miles away,

Passionate, professional, considerate

服务态度很好👌值得推荐

Awesome service 👍🏼👍🏼, last minute appointment made, dropped car early, Tim was so professional, understanding, and explained all work to be done perfectly. Received car back same day all issues addressed, extra work done ✅ completely satisfied 😁😁😁

Great service! Marie Fakas is Awesome! Would recommend

All my concern was addressed properly. The service personnel was very good at explaining what has to be done. They provided me a loaner right a way without me asking. Their service was satisfactory.

Good customer service and friendly staffs. Caroline Johnathan is very nice and professional! We really appreciate her services!

Their service reps and technicians are excellent at finding problems and fixing them.

I never write reviews but I owe it to the excellent customer service from Caroline Jonathan and all BMW staff 👍 i’ve been coming here for many years. It’s worth keeping my BMW for the best car performance & service in town 👏 Thank you for the superb service each and every time (even if I never schedule an appointment and walk-in whenever I want) —you guys are always spot-on!

BMW of Monrovia has a nice service department. They make it very easy to get an appointment (even last minute). The waiting area is very clean and very nice. The provide shuttle service and loaner cars. I think they would greatly benefit if they had a board with a status with an ETA of completion.

I found a 2016 certified BMW convertible at a reasonable price at BMW of Monrovia. The process was the least time I've ever spent buying a car. And that is rare. After test driving on a Sunday, I decided to buy it on Monday. After the buying process they discovered hidden under the warranty paper that the windshield had a small chip in it and told me they were going install a new windshield and have it delivered to me at my home in West LA. Very good service.

Your service representative I think his name is Eddie was very helpful, and just got the job done without any fuss. It’s a breath of FRESH air that I’m not being hounded to have this or that done. My previous car Jaguar XJ as soon as the warranty ended it’s always this or that. The bottom line is his a Breath of Fresh Air. I’d go back there ALL the time now for any service on my car. Finally, he even walks me to the car.

They have amazing service, I live in Alta Loma and drive to Monrovia for my Service Advisor Matt Clark. I can go to other dealers closet to my home by the service is great, I schedule a loaner this way I can drop off my car and its not an inconvenience and I can go about my day while the car is being repaired.

The best price you can get for BMW is here.

It is a pleasure to purchase new car here. Very straightforward and nice service.

Angela is an amazing sales lady! I had a great car buying experience with her, the purchase process is straightforward, no games, quick and painless. Angela is very knowledgeable about BMW cars, I was able to choose the exact car I want. I'm very satisfied with my new car, I'll purchase from her again and recommend everyone buy a car from her and BMW of Monrovia!

I have always had the best experience when I’ve brought my car into Bmw. Matt Clarke has been my service advisor for years and he is the best!!! He always makes sure I know what is being done to my car and what needs to be done in the future. I appreciate all the help he gives me!!! I tell everyone I know that has a BMW to bring it in to Monrovia for service!!!!

Tom Ryan and all staffs at Monrovia BMW Service are just simply nice person. Tom is prompt and does not push you to buy unnecessary service, if you don't need one. Straight shooter and knows and understands your concern for your vehicle.

Matt was terrific and set me up with an SUV loaner and got me in and out quickly

This time good last time not so good but I'm an happy know

Caroline Jonathan is nice and helpful I give her 5 stars

Experience was great. Matt Clark took care of processing my vehicle and returned it back to me within the promised time frame. Matt has always been courteous and professional to me.

Excellent Service from Victoria Huang Team!Excellent Service from Victoria Huang Team!Excellent Service from Victoria Huang Team!Excellent Service from Victoria Huang Team!

Matt Clark processed my vehicle for servicing and returned it to me in the time frame promised . He has always provided professional and courteous service to me.

My experience with BMW of Monrovia has always been satisfying. The advisors ( big shoutout to Greg Hernandez. Thanks for your professionalism and assistance) I?ve worked with have always been customer friendly and extremely helpful. Keep up the great work!!!

service manager Tim, went out his way to make sure every part of the repair experience was done in an honest, complete, and painless manor. He even recommended the best place for breakfast near the dealership, ( he was right). Overall great experience. Thank you Tim!

Greeting was fast and pleasant, waiting room great and service was in and out.

Marie was very accommodating and knowledgeable in explaining what needs to be done The place is clean and work done on time There was a recall repair to be done and Marie scheduled that and provided a beautiful loaner car

Had an appointment at 10:00 went right through to the svc bay was told it would be about 2 hrs. Within the appointed time everything was completed and they even washed my car. Excellent svc and the waiting lounge was comfortable and our svc rep Tom was such a big help with answering all questions. Kudos to Tom and BMW

We’ve had good experiences with this dealership, from leasing to service. Matt in the service dept. is the best! He goes above and beyond to help his customers.

Bruce Harris was a consummate professional and made the whole leasing experience very smooth.

Set up my appointment by phone and scheduled for the following morning. They were able to take in my car for service while I waited for about 2 hours. I had a coolant leak and needed a replacement radiator. Overall my service advisor Matt was very helpful and friendly. Would come back to the dealership over any other location. Thumbs way up.

BMW of Monrovia is the ONLY BMW dealership I will ever go to for sales and service. Matt Clark in service is by far the most friendly, reliable and professional service advisor I have ever come across. Matt is the only person I'll ever call for servicing my BMW cars. Matt knows how to treat a loyal customer. I am always in and out quickly, never a problem when I trust my cars with matt. He presents solutions, not problems. Absolutely the best in service.

A shout out to Joseph n Neil from leasing dept. you guys did an excellent job. Thank you.

The staff is helpful and polite. I am very happy with my service provider, Marie Fracas. She is very helpful, polite and courteous.

Great service. I was welcomed and warmly greeted when I drove up to the service area. The process was efficient for checking in. I waited for less than an hour for my 15k service and the car was washed and ready for me. The waiting area is nice and stocked with coffees and pastries. Great place to have my BMW serviced

The service department provided such impeccable service. I went in for an oil change and needed a few things checked out on my car. My service advisor, Matt Clark, is the best! He’s very welcoming, attentive, and very thorough with explaining things. I was in and out of the service center in less than 20 mins. Everything ran so smooth and efficient.

Easy to make an appointment, courteous staff, nice selection of loaners, and fast turnaround. Thank you

Excellent beautiful cars and personel...

I finally reached the level of upgrading from two super worn down mommy vehicles from the last 24 years. I had researched the type of BMW I wanted on Edmunds, which is a super useful site. I located my new vehicle and called up to Monrovia. I got Mohammad on the call and let him know that I wanted the vehicle and would be taking a train there from San Clemente. He was super kind and fun, texting me updates along the way. He had the vehicle clean and out front waiting for me. I enjoyed his fun and easy going personality. He even offered to get me some snacks from the store for when I arrived. He taught me about the car and seemed just as excited as I was. Didn't feel like a car salesman, sorry they often have a bad rap. The dealership itself was clean and everyone was kind to me. Great job Mohammad! Keep up the good work. I'm loving my new non-mommy BMW!!!!

My service advisor Caroline Jonathan was extremely helpful in taking care of my ride. A+

It was only 24 hours after we first found the BMW of my dreams on the Monrovia BMW website that I was able to drive it home. And what a wonderful drive home it was! I want to personally thank Brian Warner for working so hard for us, including jumping in a car and driving all the way to Long Beach to drive my dream BMW back to Monrovia. Brian was so friendly and helpful and made the whole experience quite enjoyable. I would also like to personally thank Renaldo Robichaw for making the usually arduous job of signing all the paperwork also quite enjoyable! Renaldo explained everything quite well, and at no time did we feel rushed to make a decision about anything. And kudos to his daughters for making such a nice tea tray!

BMW of Monrovia did a very great job taking care of my car. Caroline Jonathan was a great help in making sure my car was all good and did a fantastic job on getting me a loaner car when I needed one after returning the previous one. She was very on top of getting all my car issues fixed and followed up with me with update.

I had some extended warranty work done on my E70 X5, Matt was knowledgeable and communicative. Thanks again!

Angela Liu is very helpful, and the people I dealt with were very friendly

good service! friendly and helpful all the employees here.....

Was looking for a larger vehicle for my wife and Moutaz was there to help us find the one we were looking for. This is our second BMW and must say that the second purchase experience was even smoother than our first.

Best part of owning a BMW is the service you receive at time of purchase and when you need to go back to the dealership for anything! Helped by Matthew Clark at BMW of Monrovia. Service was off the chart GREAT! Reinforces what I already knew.....great choice going with the BMW!!!

I went in for an unscheduled tire fix. Greg (service advisor) took me in quickly and had me out in less than an hour. They also washed my car. What more can a guy ask for?

My experience with Monrovia BMW was great! Matt Clark was extremely helpful. He was thorough on all work that needed to be done, and he made precise recommendations. I highly recommend this service department.

I was extremely satisfied that my advisor was able to get my car serviced and such a late hour.

The agent gave us the best service in the world. He was knowledgeable of the product. He was very patient with us with our questions and concerns. Very helpful and a great person.

Our service advisor Tim West was one of the best advisors we had ever have the pleasure of working on our BMW. The service took us 9hours but still he made sure that the car was in top condition. Well done Tim. You just earn a customer for life. Ross S.

The customer service was friendly.

Bruce Harris has created an amazing buying experience for me at BMW of Monrovia! I had been looking everywhere for a specific car and Bruce was able to help me out, walking me through the European delivery process for months. He was patient with my endless questions and made sure my every worry was addressed - even those that I had not thought of. Bruce has made sure that any BMW I purchase in the future will be from BMW of Monrovia and I will continue to recommend their offerings to anyone and everyone. You deserve the professionalism of both Bruce and BMW of Monrovia when buying your next BMW.

Sarkis, Neal, and Tatiana made our buying experience the best. Totally hassle-free. We love our 750i !!!

Professional sales always give me the best suggestion and I am very happy with the car I have got. Love it every time. Efficient and excellent service during the whole lease processing. I am so glad to choose you to lease my car and also recommended to my other friends that how good you are. Definitely will come back for my next car. Thank you so so much.

Great experience. The dealer is super clean and inviting. I don’t mind driving further than other closer BMW dealers to me as I feel welcome at BMW of Monrovia. Ask for Jose if you want a great salesperson, and Jake for a great service advisor. Thanks for all your help!

The Best Salesman EVER Tomas Cervantes , understand completely our NEEDS !!! For sure the Only BMW Dealer that will buy our Cars , Already Bought 2 Cars in the Past two weeks a BMW I 3 and a Mini Cooper Country Man , feeling very Grateful with this Dealer Ship .

Thank you Brian and Bob. Great people to work with.

Caroline is very nice and helpful. She provided the best advice and options to me.

Friendly, good service , helpful

Neil was great. Not only did he locate a difficult to find vehicle, but he got me a great deal. I am most appreciative of him and BMW of Monrovia.

They made it simple and straight to the point. Got me in and out of there really fast.

Gregg Hernandez our service provider he’s very helpful, very professional and excellent service and we have Pacific BMW about 11/2 mile away from my House I still chose to drive 17 miles because of the service we getting . Thank you....

Dealing with them for over 10 yrs already

Got the perfect Car that I was looking for. Thanks for my first BMW! The staff was super friendly, specially Neil. All the paperwork was fluent and hassle-free! They can definitely use a Snack vending machine though :D

Always a great experience working with BMW Monrovia. Wonderful service and crew. Special thanks to Tim Chen.

Sales and finance team were very helpful, got me a good deal and out the door quick.

Service and Sales department staff are courteous and professional in any situation. Special thanks to Ray, Tomas and Gimi of sales and finance who went out of their way to make sure we got the car we requested at the price that we thought was fair and reasonable. This dealership has proven to us time and again that they were serious about retaining us as customers because for the second time, we left with a new deal and a new car. This made us feel rewarded for good relationship we started three years ago.

Went here on Friday February 1st, 2019 to look at a certified pre owned 428i in dark grey. Ended up coming back on February 5th after they dropped the price another $1000. I looked and looked and they seem to have the best prices on cars. I ended buying the car and I love it. The whole process was easy. They got me a really good deal and I know cause I’m a business instructor. The only thing was I had to wait a long time before finance was ready to sign the paper work. I absolutely love this car, it’s the best driving car I ever had. It’s also my first luxury car. It was the first time purchasing a car where I didn’t get annoyed and left the dealer with a pounding headache. Would I come back again to buy another car? Not sure yet, but I will be back for service needs. UPDATE: Buying a car here is great especially on pricing. Servicing not so much, I got a certified pre owned 428i here and the price was amazing but the alignment was off. I paid cash for the car and the sales man was notified about the alignment so I go back a week later to have this fixed and my service guy said it’s not covered and they wanted me to pay $200... so after waiting 3 hours just to have a due bill done so I won’t have to pay my car finally got the alignment done. I go in a second time for my first real service and select all of the options online without a price attached to them and when I get my car back they only did the oil change when they were supposed to change the air filter and rotate my tires also, my service advisor Tim Chen told me those things aren’t covered, ummm I paid extra for coverage of those items. Oh and they also tell me at this time that I need new rear tires, mind you at this time the car was only in my hands for a month, shouldn’t that be inspected when certifying the car??? I didn’t buy any tires from this place that day. I just got my second service done at new century bmw in Alhambra and they took care of my car and changed everything bmw of Monrovia failed to do. They didn’t tell me I needed new tires or have any addition crap done that isn’t covered so I’m questioning if bmw of Monrovia is honest in the service department. They lost me as a service customer. From now on I’m doing all my service at New Century BMW where they treat the customers right and not make them feel like they can’t afford the bmw cars. I paid my car full with cash I don’t need to be treated like some poor man just because I’m not like others in the service waiting room in a suit all the time.

Excellent service received text and emails with updates.

I’m so glad I went to see Ari Rostami at Monrovia BMW he is a great person to deal with, very helpful. I will definitely recommend Ari of BMW Monrovia. Ari, again thank you so much for your help.

Fantastic, honest and friendly service!!

Tim Chang gives exceptional service. Thank You!! Gwen

Experienced, knowledgeable and eager to help. I would always take my car there!

Nice people and great service. Bought or leased more than 10 cars from them. Ask for Tomas

Went to get my car serviced and was assisted by Tim C. He was very helpful and made sure I was taken care of and my car got all of your serbicecot needed.

Thank you for the great service you and your service dept gave me. Will be returning and recommend..

Best ever. Matthew Clark is BEST service rep. He is the reason I go to this dealer. Ask for him next time you will be pleased.

All people are Very good and experience for the job thanks

Loved our experience at BMW of Monrovia. Friendly and professional staff. Amazing customer service.

Fast service and great people 👍🏻

Very good- excellant

Although very busy, the service staff was quick and professional checking in my car. My car was ready before the time promised. Overall great experience.

Very nice facility. Good service. Relaxing atmosphere

Friendly staff. Coffee, caffuccino, frappuccino & tea full throttle in the house! M & M cookies & granola bars! I love to stay while waiting for my car service to get done♡ Excellent clean restrooms♡ Love it here♡ Quality service♡♡♡

I had a great experience at BMW of Monrovia. The service was great and the workers were helpful. Thank you for taking care of me and my car.

Great service from the service rep Matthew Clark to the service desk. It’s always a good experience.

Bought my car in Monrovia. The process took a little longer than expected, but after I proved I wasn’t purchasing without the best deal I finally got what I wanted. The service dept has been great and all of the workers are courteous and helpful.

Wei Wei Wang is a warm, caring, honest and outstanding salesman. Just purchase a 2019 4 Series, from Wei Wei, awesome experience. On a scale of 1 to 10, purchasing a BMW from Wei Wei Wang and BMW of Monrovia is a 10.

Great service provided by adrian service shop foreman

We had a road trip malfunction that shut us down on our journey. We were towed to BMW of Monrovia where we met Marie Fakas. Marie got us in quickly and worked hard to limit our down time. Offered solutions to our down time issues and then presented us with a clear and straight forward repair plan and followed through on getting it done when she said they would. A small road bump in our journey that could have been much larger. Thanks Marie and BMW of Monrovia. Our journey continues .

The experience is so great. Great services always provided by Charlie and Wei Wei.

Fast services w/ courtesy.

Jorge of BMW Monrovia helped to resolve the problem. Really appreciated.

I have had experience with both sales and service at this location. Sales - As a 15 year Lexus customer I knew very little about the BMW brand. They took The time to walk me around all of the products, new and certified to show me what their brand had to offer. I ended up buying a 540i and I love it. It was a great car buying experience from sales to finance. My only complaint is the amount of time It takes to get through finance to delivery - but that’s an industry problem, not the dealership. Service - The whole staff was super friendly and helpful. They were great to work with. I would definitely recommend.

This is the second time I have had my BMW X1 serviced at BMW Monrovia and their service and response is amazing

It was great because it was not too many people so I could do some work in my laptop while they was working on my car. The WiFi is fast as well.

Tim Cheng is really personable and keep his word about the the repairs and the time.

I took my Daughters BMW for a recall. The service attendant was very knowledgeable and cheerful. The repair was going take over 3 hours, so she arranged for a ride home, and a pick up when car was ready. Excellent service.

My service advisor Ryan T. Was very helpful & listening to my concerns.

Excellent salesperson, David, outstanding job. Great car, wonderful to drive

Nice lady, good service. Really happiest can lease my new BMW from her.

My fiancé recently was looking for a 3 series in white. I looked for weeks for a white one with certain specs and stumbled upon this dealer. Got on the phone and was introduced to Bernard. Guided us through the process and answered our one million and one questions we had about everything. We did everything over the phone and set up a date to look at the car. On that date he had the car ready and showed us around it took it for a drive and again answered a ton of questions with every feature of the car lol! Shouts out to him for making my girls first car shopping experience a breeze! Even gave us a quick tour of the shop 😎 thank you bernard for helping us out!

Very professional and fast

Matt Clark is awesome in the service department at BMW of Monrovia. If you need anything, go see him.

Just bought my first new BMW. Bought a 530i Charles and his team made it happen very professional and made the process easy and I am loving my new car thanks everyone

The Best ask for Javier Escalante ! The best sale representative!!

Ryan was so great!! He helped me a lot and answered all my question with very nice attitude! I had a very good experience here!!

Great experience with service staff Matthew Clark

The best

Came in for regular service, but had front tires changed wheel alignment and some repairs done in middle console as well. Jorge was very courteous, answered our concerns in a timely manner and helped us out with the cost. My only concern is that when I asked for a courtesy ride I was told that they were going to give rides only within 10 miles, but I live about 16 miles away. I was given a ride home, but hope I will still get the courtesy ride if I need it next time. Thank you!

Mo and his team our simply the best. My experience was beyond expectations and I am in love with my 540i. They are extremely professional and made me feel very comfortable throughout the transaction. The facility is brand new and first rate. Purchase with confidence from BMW of Monrovia.

excellent service �

Mo and his team our simply the best. My experience was beyond expectations and I am in love with my 540i. They are extremely professional and made me feel very comfortable throughout the transaction. The facility is brand new and first rate. Purchase with confidence from BMW of Monrovia.

Just like to let everyone at Monrovia BMW know that we really appreciated the friendly, courteous, and professional service that we received from Marie Fakas when we brought our BMW in this week. We came in for a broken rear wiper caused a local car wash. She gave us pricing and ordered the part. When it came in a couple days later she had installed quickly and escorted us every step of the way. Incredible! This is our first visit to Monrovia BMW for service but we liked what I saw and if the work and staff are all as good as Marie we will be back. Fred & Kris Morita South Pasadena, CA

Matthew Clark helped me with some tire problems on my 435i. He went above and beyond my expectations. I am so glad I got the tire protection plan added to my purchase and would advise anyone else to do the same. I got two new tires and a nice rental car for only $49.99. I will be seeing Matt for all my future service needs.

I'm a return customer from 9 years ago, if that says anything. This is a VERY clean dealership with a newly remodeled and HUGE building full of open and airy, full of light, freshness, coffee smell ;-), beautiful sitting areas, and yet pretty quiet despite all the activity.. The sales process with Florence was friendly and smooth and didn't feel like it was taking an in ordinate amount of time. Our experience in the finance office with Malcom was painless, no-pressure, friendly, and again, quick as possible. She was EXTREMELY attentive and DILIGENT in making sure everything was in order, including pursuing a small little issue that needed to be adjusted before letting us have the car. Our car was nicely cleaned, not perfect interior-wise since it was slightly pre-owned. Had some leftover liquids in cupholders, items in glovebox and door trays that rattled, and a few panels that weren't detailed. Overall great experience and felt we were fairly treated with honesty and integrity; two attributes that are very important to us when buying a care.

Fast, courteous, professional experience. As I bought a pre-owned vehicle, there are some things wrong with the vehicle that I have noticed. It's only been 2 weeks and I will be taking the car into my local dealer (not Monrovia) for the second time.

Mary Fakas was very professional and helpful. Excellent service!

Tracy was very helpful in the lease exchange process. I would certainly recommend this dealer to someone else.

Great service was provided by my service writer Matt Clark, he’s straight forward with his assessments as to what work needs to be done on my vehicle and is reliable with a time as to when to expect to have my car ready.

Jorge Solis is a real asset to Monrovia BMW. He’s always pleasant and professional. Car was ready on time.

Matt is a top notch service advisor. Very knowledgeable and helpful.

Bruce Harris was excellent to work with. He was responsive to my questions and did what he said he was going to do. The gal who delivered the car was on time and very friendly and personable.

Fleet Manager, Tracy Molnar and her team at BMW of Monrovia were excellent to work with. Kind, friendly and professional service.

I take my X5 for services and I am very happy with BMW Monrovia.

The service seem much better than 3 years ago when I came here to do a tire pressure check cuz my front left tire was constantly losing air. They charged me 25 bucks and said didn't find any problem on the tire. And then I went to Costco and they found there is a nail. This time they fixed my A/C fast and quick, and the technician was very friendly and professional.

It was a pleasure working with the sales department

Always great service, I needed my car to be ready for pick up it was outside waiting for me. It was greatly appreciated because I had a family emergency.

Professionalism and good service always. I am always satisfied with their work and service. Been with them for 4 years now.

The experience exceeded expectations. The dealer had a great selection and I got the exact car I wanted with fewer miles and a better price than expected. I also got a great financing deal. This is a professional group that takes pride in what they do. The team is competent and most importantly honest.

Always a quick and easy time. Keith has always been very accommodating to us. Gets us in and out very quickly.

Everything goes well, especially the salesperson name cha LU, He knows what he's doing, i will buy another car to him again.. thank you charlie... great job..

Car is beautiful and fun to drive. Everything about this car is just perfect.

So far, we’ve had a pleasant experience. Caroline is our advisor. She is always courteous and thorough.

Number one , Thanks Mr Cervantes and Mr Gammoh .

I highly recommend that you contact Bruce Harris at BMW of Monrovia. I have been dealing with him for several years now and his level of service is SUPERB and impeccable. He always make sure my best interest is his top priority. His honesty, no haggling and no stress approach has earned him more than 5 STARS. Such a true professional!! Thanks so much!!

Have my son’s car serviced there, Caroline is the best, friendly and professional. Will definitely recommend her to all of my friends.

I am very happy with the service provided by my sales rep (Mr. Ivan Lo). The finance manager (Mr. Malcolm Dougan) was awesome as well.

Excellent customer service. Car serviced and ready on time.

Great customer service thank you Keith. I will recommend this dealership service department to my friends

Excellent service and great relaxing ambiance to buy cars.

I live about an hour from BMW of Monrovia and there are closer BMW dealerships to me but I chose to drive to Monrovia because I knew I would get the best deal with people I can trust.

Great service, lovely waiting room. My experiences with BMW of Monrovia have been all good.

difficult to speak to anyone knowledgable but once at service was taken care of well with full explanation when question work recommended. typical dealership recommendations for work that really does not need to be done.

The Sonic no haggle car experience was great! Moutaz and his team at Monrovia BMW made the used car buying experience enjoyable.

Our experience with the purchase and services performed were phenomenal.

Made an appt and without asking they offered me a rental while the car was repaired. When I got there and found out it wouldn't take too long so opted to stay and wait. There were cake teas and coffee available to all who were there. Environment was good. Everything was set up for my appt including the complimentary car. They kept me informed as to my car status and came to get me when the car was done. Appreciated the excellent service from making the appt to the service!! Quick, easy and hassle free.

My experience was fine. I was in quickly and was given a lot of information. The only thing I did not enjoy was that I arrived a few minutes after closing time and was given a hard time about it. That was entirely my fault, but I could have been treated with an gentler approach to customer service.

Thank you for always taking care of my car great service thanks Matt service adviser David in Sales and everyone �

Caroline did Excellent work with a great team at BMW. Along with honesty, integrity and a excellence in service, I was treated very professionally and kindly. ❤️❤️❤️

Excellent from beginning to end. Greeted and treated very well. Very professional,

Truthful honest prompt service Bernard was excellent answered all my questions again and again had no issues or problems. Was able to find car with all features plus more below my budget am so happy!

I’m happy to have my new 330i! I thank Jerome and Ernan for helping me make this lease as pain free as possible. It was such a great experience from start to finish! Bruce got me the best possible lease option with Jerome and Ernan’s assistance! I must say I shopped around when they gave me the offer to make sure they are giving me the best option. I was glad I did it coz the other 2 dealerships were in awe with what I got. One of my trusted friends also told me I am getting the best deal. So, here I am driving my dream car!!!

I could rate quality of repairs to 4 3/4 stars because I had to make an extra visit for not rewiring the radio when I took my car in for airback recall. But I can overlook that due to the service manager (Caroline)'s being extremely helpful and cordial.

I got my car serviced the other day. Oil change and filter plus inspection was done in a reasonable time. Marie Fakas the service advisor is always helpful. Great job!

Service Agent Matt Clark took care of my car like his own. Very friendly and gave excellent advice hiw to take care of my 328i coupe. He did a super awesome job and i’m coming back to BMW Monrovia for my next service. Great job, Boys!

My vehicle was done in the time that was promised. I was treated very welcome.!

Matt Clark is THE service advisor to ask for. He is very personable, professional, and always takes care of me. Thank you Matt!!!

i'm very happy with the recent service i got on my X1.

Very good dealer. It was so nice . I liked it a lot.

Good customer service! I love my car! Caroline and Jose took good care of us when I took my car for service!

A big thank you to Otto and everyone at BMW Monrovia! Went above and beyond!

Good Service after sale.

My serivice was performed with no issues and ready as promised.

Overall great buy and experience! This is my 2nd buy at a bmw dealership and this was by far the best. No haggle no hassle. Only thing that took long was a lot of people buying cars on a Saturday so the finance team was backed up doing the loan documents. Overall it was a great experience. If you ever meet Joseph; he’s a class act guy A++++

Sales transactions clear and fast excellent service and very courtesy of GM Daniel

Wonderful experience. Tony and Rafi took great care of me to help me get something I actually wanted. They were nothing but nice and knew exactly what they?re doing.

I bought a BMW 320i a couple of weeks ago, and it was a great experience. The staff was very professional and answered all of my questions. A shout out to Joseph Mourad, Marlana Porcaro, Rafi Stepanian and Thomas Yuschak. I had talked to Marlana a month peviously, with questions regarding a specific car. I was trying to decide between a Jeep Cherokee and the 320i. When I called back later, she remembered me and invited me in to come in and look at the cars. I came in and met Joseph and decided the 320i was the car to buy. I will refer all my friends to Monrovia BMW as their customer service is awesome!

I bought a used BMW 2015 320i, a couple of weeks ago and it was a great experience. All of the staff were very knowledgable and the process was completed in a professional manner. A shout out to Joseph Mourad, Marlana Porcaro, Rafi StepAnian and Thomas Yuschak. I will refer all my friends to BMW of Monrovia. The car is great, and I am glad I chose the 320i over the Jeep Cherokee!

Please don’t hesitate to Give Leo over at Sales a Holler. He will go above and Beyond for his customers. I was really pleased with my 7 series purchase and will be recommending friends and Family. Not only did he provide me with the answers to my questions but he went above and beyond. Something that I demand is quality service and He definitely provides this and more.

Buying experience was awesome! Neil DelasAlas was great, knowledgeable, and an all around nice guy. He went out of his way to make our experience perfect, he even has followed up after the purchase. I will be recommending Neil to all my friends and family! Love my new X5!

It's always good doing business with George. Thanks George

Very excellent service and friendly , honest, and helpful customer service.