Jorge at Monrovia BMW was amazing make sure to look for him

Carolina is very friendly and helpful, she provides very professional services.

Great customer service from Caroline, very accommodating and took my vehicle on short notice. All was disclosed up front and no surprises. Well done.

Appreciate the attitude of the customer service staff .

My service representative, Jorge, was very attentive and thorough. He provided superior customer service. He even took care of future service oil change) so now I do not have to return for another visit.

Excellent service manager: Greg Hernandez Very personable and informative on what vehicle needs

I highly recommend servicing your bimmer at BMW of Monrovia! Really enjoyed my experience..thorough customer service and consideration.

I?m very Satisfied with the service I got from my Service Advisor Caroline when I took my car for Maintenance.

Helpful Service Representatives

Jorge did an outstanding job in taking care of the problems presented to him.

I took my car into the dealer this past week due to a Recall . I called in to make an appointment and I was given the choice to choose date & time which I found very convenient . Upon arrival at the dealer I was greeted and asked to wait in the lobby . They offered me complimentary Coffee & Tea . The lobby was very clean almost immaculate.My service Tech Mr. Ryan greeted me kindly & explained the recall . He said my car would be ready at 2 pm . He offered me a complimentary shuttle ride back home. The shuttle driver was very professional and kind . He made me feel safe as he stated the shuttles are being disinfected 3X a day to avoid the exposure or spread of anything with the situation going on at the present moment . My service tech texted me at 1:43 pm my car was ready for pick up . Upon pick up my car washed and ready . I had no wait time what so ever . I am very pleased with my first experience at Monrovia BMW !! Highly recommend this dealer they have excellent customer service .

There service, and their professionalism

Great service Jorge was great helped me out and got my car out fast

Aaron was our service tech and did a wonderful job. I can without reservation recommend to all my friends and those who asked to take their car to BMW of Monrovia!

Very good service

Mike Lewis is a good Internet Manager! Great Jobs and closed the sales!

The Service in Monrovia is the best among all BMWs! Thomas Ryan is the best.

Great service , and nice loaner carthankyou

I have to say Adviser Jorge was very nice. But boy the BMW Labor Repairs Are Very, Very Price's. I might have to Sell my Car??

First 1,200 miles rear differential and engine oil change was completed at BMW of Monrovia. It took about 2 hours or so. Work was completed in time as promised. I spent my time at the customer lounge teleworking and sipping on coffee from courtesy coffee machine. Overall very satisfied.

Five star five star excellent service excellent service Excellent service

Getting my car serviced at BMW of Monrovia was after several years of taking it to another dealership was the best decision I could have made. From the time I called to get an appointment to the time I drove off with my serviced vehicle, I was impressed with the professionalism, friendliness, courtesy and helpfulness of all of the associates who helped get me on my way. My service advisor Eddy, explained in detail what my car needed and patiently answered all my questions. My car has never been in better hands than with BMW of Monrovia!

My salesman Charles Wu is a polished professional who possesses integrity and expertise in his field. He is a great asset to the BMW organization.

Thanks Brian Warner, you really delivered!! I appreciated the vehicle transit updates, (Germany to Oxnard, CA), your hard work, and professionalism. Love my 2020 i8 Roadster!!

Eddy was amazing. I used to be a service advisor like him and he was exemplary. We need more people like him. May e he should train service advisors or be used as an example in proper and professional customer service.

Caroline J is one of the best advisors! She’s always able to get me in whenever I need something for my car. Her communication is on point and she has the friendliest mannerisms.

Took my car in to check on light indicator wound up with new tires. Additionally, last year I got a new radiator; about a month ago I had to top off the coolant, so I asked about this when I went in. The radiator was checked; there was a leak so I got another new radiator. These radiators were all covered by the extended warranty, I think. Love the fact that the warranty covered the radiators; don't know why I've had 3 radiators in 5 years.

Got a service appointment plus a loaner car for next day service after check engine light came on. Advisor noticed that I was due for regular service in 3 months and suggested I get it done at the same time because my car would already be looked at. I did and it saved me a future round trip for service. They finished the car early the next morning and everything was fine. I’m very happy having my car serviced at this dealership.

Great leasing experience and exceptional customer service. Thank you Nick and Gimmi for getting me the car I’ve wanted for so long!!

Matt at Monrovia BMW Service Dept. was exceptional! He was great from the time I dropped off my car to the time I picked it up. I needed to come in due to the airbag recall and Connie was equally great in scheduling me within a week and totally accommodated me with my hectic schedule. They had arranged for transportation to and from and Jorge was very timely and personal. Overall, everybody was fantastic and extremely professional. I'd gladly recommend Monrovia BMW to my family and friends. Great job Matt!!! You made all the difference.

Excellent service by Eddie at Monrovia BMW, a side from service advisor everybody was very fri

My service Advisor was world class. Kept me in the loop and educated me on what was happening with my car. This is why I am a 4 time BMW owner, all from BMW of Monrovia.

The experience at BMW Monrovia was great! Mike Lewis and Malcolm Dougan were very helpful and made the whole process quick and painless.

great service and fast. I call in the morning and was scheduled service for oil change at 130pm. my service attendant Jaime was very good he even arrange a ride for me right away so I can get to my appt right away.

Took my X5 in for a recall. I didn't have an appointment. My Advisor Tim was awesome. He told me it would not be any problem and even finished my car the same day. Great service!

I highly recommend working with David B.! He made my first car-purchase experience very memorable and special. I felt comfortable throughout the entire process and it would not have been the same without him. Thank you for all of your help, David, and being great towards my family, we will return for all of our BMW needs and it is greatly due to your all around expertise. I am so grateful, Biggest of Thanks. If I could give more than ten stars I would.

Very friendly, not-pushy sales person!!! Enjoyed working with Tracy!

This was the best car buying experience ever ! I couldn’t be happier with my new car ! They took great care of us and I highly recommended this place !

Jorge Valdes BMW of Monrovia muy buen servicio gracias 👍

I bought a BMW from this dealership about a week ago and I absolutely love my car! Ari Rostami helped us out and made sure we left with a car we were happy with; Doug in finance was great too. As a first time car buyer I never felt pressured to make a purchase or confused by the experience, everything was explained to me. Thanks Ari and BMW of Monrovia!

I live down the street from Ontario BMW but their Sales team always leaves much to be desired. I have owned 3 BMW’s and all have been purchased at Monrovia. Time and again your team has demonstrated why they are better than the rest. This time we had the pleasure of working with Kim and her assistant Rosa. They made the car buying experience easy and fun! Yes, buying a car was fun thanks to their amazing service. We were in and out of there in a little over an hour. Big thank you to both of them for all of their help and for making sure I had my bow! I am enjoying every mile on my new X3 M40i.

Good atention.

Good price and friendly sales WeiWei, he knows what customer is looking for and close the deal fast.

I had my car serviced a few days ago, it was the best experience I’ve had with any BMW service team. Eddie made sure my car was taken care of quickly and I couldn’t believe I was in and out in about an hour. Overall, it was a wonderful experience, I told my husband we have outlet new service advisor. Thank you Eddie!

This is the best Car leasing experience I have ever had

Huge thanks to Gimi, Nick, Caroline and Abi for getting me such a great deal on a car I really wanted and providing nothing but exceptional customer experience! I'm really happy! You guys ROCK

Friendly helpful staff. Sent out of there way to make us happy. Thanks!

Great service!

BMW of Monrovia was fantastic! Great buying experience and the car was delivered to my home. All of our questions were answered quickly. Thanks again.

Five stars to Caroline Jonathan service advisor. I would go back for future car services because of her.

Five stars to Caroline Jonathan service advisor. I would go back for future car services because of her.

I had a good experience with purchasing my new car. Jade was very helpful and patient and helped make everything quick and not as frustrating as when I’ve purchased other cars from other dealers.

Matt in service is a great help and true professional. The service they provide is outstanding. 5 stars all the way

Ari was great to deal with. Low pressure and very friendly. Everyone I spoke to was very helpful and friendly, without being pushy.

Was very happy with how all was handled.

Love love love my new 2020 X3M model Sales rep Mike Lewis was great, honest and patient with me. The X3M is sexy and gorgeous.!!! gas mileage however no the greatest but the car is a fun ride.

Jose helped me with an internet purchase and was honest and easy to communicate with. He took time helping me with loan qualification and calculating payment options over the phone without requiring me to come in. The car was waiting for me and was exactly as described. He was patient, helpful and kind. I also had a wonderful experience with the finance dept., Malcolm, went out of his way to insure I had a good maintenance coverage and the warranty in place. He was also kind, caring and thoughtful. This extra touch made me feel that I absolutely made the right choice in my car purchase. I highly recommend Jose and Malcolm, as well as BMW of Monrovia.

great service, got me in right away , car was done in an hour

I've bought two cars from BMW of Monrovia. The second, just last night. Brian Warner is an angel sent from the heavens and made the experience so nice. He was waiting for me with the cars he knew I was interested in lined up, with keys in hand. I ended up getting a used X3 for much less than I thought, and am so happy about this car. I was surprised that I could get such a good warranty on the Certified car. I just showed it to my boss who has an X3 M40i, parked right next to his. His is newer, a little sleeker, but he likes mine better, and can't believe how it looks brand new. I highly recommend this dealer, they know what very good service is, and it's worth the trek from West LA out there. Honestly, I typically don't give this much praise, but they deserve it.

Monrovia BMW helped solve a problem that I had with my BMW i3. They were very diligent in getting to the root cause of a technical challenge and accomplished it all within the warranty program. Thank you for your service and now have a lifelong customer in me.

We had a very good experience buying from BMW. Our salesperson, David Boen, was very helpful and knowledgeable about the vehicles. I recommend him highly. The whole experience was easy and low stress. We are very happy with our new X3 and would purchase another vehicle from this dealership.

We are so appreciate Advisor Ms. Caroline Jonathan she help us fix BMW’s Problem! Very efficient & knowledgeable Expert ! Thank you so much ! Very happy to have her as our Advisor 👍😁 From Lei families

Everyone that we worked with at BMW of Monrovia were professional, thorough, and fun! Our sales person Charlie was great, low key and funny. The finance person Rolando was fantastic and funny too! It made the experience of buying our 435 convertible pleasant and easy. Highly recommend this dealership!

The sales staff was very nice, friendly n accomodating. I received a fair price on my trade in, n love my wagon. 😎

Very smooth process and straight to the point in savings and pricing! Explained everything about the vehicle well. Highly recommend the Costco program and this dealer!

We absolutley love our BMW 330e Certified PreOwned! our salesman, Otto, showed us quite a few available vehicles that fit what we were looking for with no pressure at all. We test drove two different cars and had a hard time deciding which one we loved more! We will definitely be returning to BMW of Monrovia for our next vehicle!

Exceptional dealer! Normally I loathe going to a dealership, but Monrovia BMW was heads and tails above norm! The i3 was exactly as described and listed at the most competitive price on the market. Brian Warner was excellent and I highly recommed anyone in the market for a used BMW to reach out to him!

Moon and Ari were the best! We went to the dealership not really expecting a whole lot, but Moon found us a really great deal and he and Ari went out of their way to help us make the deal happen. We love our car and would recommend them to anyone.

Ari (in sales) was exceptional. All of the staff we encountered were excellent. My only complaint would be the wait to finance the car, because they were so busy (end of month). However, Ari even offered to buy us dinner while we waited. And once we went into sign papers, the experience was great. Would highly recommend Monrovia BMW.

Just ok...

First class service! Matthew Clark is the best!

George at BMW Monrovia was amazing at helping me through the entire process successfully. George went above and beyond to make sure we had a Great experience and got a GREAT DEAL!! Its very Rare when someone can say they had a good car buying experience but I can honesty say I will recommend everyone to go see GEORGE at BMW Monrovia. He will take care of you!!

George at BMW Monrovia was amazing at helping me through the entire process successfully. George went above and beyond to make sure we had a Great experience and got a GREAT DEAL!! Its very Rare when someone can say they had a good car buying experience but I can honesty say I will recommend everyone to go see GEORGE at BMW Monrovia. He will take care of you!!

Love BMW Monrovia. They are easy to communicate with and are very helpful. The facility is clean and easy to navigate.

Great customer service. Tracy was awsome.

BMW Monrovia gave us a great buying experience. We came into the dealership and were helped right away. Tomas was incredible to work with. He gave us so many financing options and worked with us really well. He answered all of our questions and was so patient with us. Renaldo, the finance manager, was the cherry on top to the buying process. He had an incredible attitude and made signing boring paper work a fun/light-hearted experience. I will be recommending BMW Monrovia to everyone. Thank you!

Beautiful store, great service! Eddy is a attentive Service Writer!

I just had two tires installed and there is miscommunication at the Loan Desk. I had to wait for the woman who handles the desk to come back from lunch before I could get my loaner. She was very upset when she came back: the mechanics who log us in all know how to prepare the loan paperwork but for some reason don't want to do this. I had to wait most of an hour because two separate people told me that they didn't know how/couldn't do the loan paperwork and that I would just have to wait for the one person in the whole establishment who knew how to process a loan to come back from lunch. That seemed odd to me: only one person can do this? But now I learn that that just wasn't so.

Excellent service provided by Charles Wu....

Excellent service from Caroline and loaner department! Will come back again.

The buying process was easy. Ari was very helpful from start to finish.

Our saleswoman was extremely patient with us while we test drove 5 or six different vehicles. At one point we had her take one out to look at, then decided against it, and then eventually went back to it and that was the vehicle we ended up purchasing. Not pushy or aggressive sales techniques, they just want you to be absolutely satisfied with your choice. Our financing guru really helped us get the best deal possible as well. I will definitely consider going back for my next BMW experience.

Got a great deal on a used 330i. Tracy was extremely helpful and couldn't have been more attentive and accommodating even though it was a very busy weekend there. I had been shopping online for months and BMW of Monrovia has the best prices on Certified BMW's hands down!!!

After shopping online for cars It was easy to inquire to the dealer without others contacting me. Privacy was excellent. Monrovia BMW was fast and flexible with my time. Jose is a chill and upfront salesman. He wasn't a hard sell.

Best dealership ever ousting customer service. Tracy really made it the best possible experience. She was really means business and is Very patient and explained everything to me. Helped me with my first time lease. Thanks Tracy you’re the best!!!!

BMW of Monrovia is my go-to for servicing my BMW and purchasing/leasing a new BMW. They are friendly, knowledgeable, and passionate about ensuring that you receive the best BMW advice, cars, service, and products possible to make your BMW experience truly exceptional!

It was perfect

Excellent service as usual. Car loaner was easy and my car was ready in just a few hours.

Excellent as usual. Loaner car was easy and my car was ready in just a few hours.

Neil helped us out on a busy Sunday evening. He was attentive to our needs and was very professional. I would recommend my friends and family to him if they are looking for a bimmer. Thanks again Neil.

Once again, we got our car from George Zhou, the fleet director. This is the 3rd time. The service was excellent, the process was easy. The whole family loved it. I would highly recommend to my friends about George Zhou.

The CPO X5 has a worn out steering wheel. Tim West from Service did take an extra mile to assist me ordering a new steering wheel from Germany and making an appointment putting it on. Sales manager Brian and Finance manager Bob did a fine job selling me the car at good interest rate. From a customer perspective, you deal with sales and finance personnel once a while only when you buy a car. You deal with the service people a lot more often and a lot more down the road. To me, it is a great start at BMW of Monrovia meeting Tim West. It is Tim and his exceptional service that impresses me and brings this dealership a solid 5 star!

The buying experience was a breeze from beginning to end. There was a lot of waiting time but that was because of the many customers that day looking at cars and wanting to purchase them. I placed an online inquiry the same morning when I had an appointment with another dealership, and received a call back half an hour later, which eventually led me to buying the car. The sales rep was up front with me with the carfax report and I didn't mind the minor damage on the hood at all. Overall, the car is fabulous and drives very well. Thank you guys!

I loved my very first visit BMW of Monrovia. Staffs are kind, well-mannered, and a great companion to assist the customer. Especially, I have a great customer experience with a sales associate name, Mohammad. He is a humble, honest, family-oriented, and down-to-earth person. If you want to buy BMW in Monrovia, please visit so and look for Mohammad. I highly do recommend him for your go-to guy for buying BMW. Mohammad called me brother, and it doesn't feel forced or feel awkward. Again, Mohammad is such a great person to help you get the best BMW out of BMW dealership.

Great service. I did not have to wait to get a loaner.

Victoria was very nice and knowledgeable!

I had my 2nd BMW here, great service , I love my sales Charlie and my service supervisor Caroline ^^

My salesman Shawn was incredible. It was my first time buying a car and he was very informative and answered any questions I had thoroughly. He gave us a great deal on my car on top of all that. Great guy!

Ari was the consummate professional and provided me with an excellent experience. He understood what I was looking for and provided the solution. All of the staff were very helpful, friendly and polite.

Top notch service experience at BMW of Monrovia, excellent service representative Matthew Clark , he really cares about customer service needs and had done a great work on my car, it gives me a peace of mind when servicing my car there. Keep up the excellent work! Thank You !

I want to say a Huge thank you to the team BMW of Monrovia!! All guys are Great !! Also Special thanks to Ari , he is salesman !!! Ari You are the best !!! Thank you!!

Great deals and service. Tracy, the fleet manager, is the best!! If you want a BMW, this is the place to go.

The sales representative was very personable and paid close attention to what I features I wanted in the car. Even after leaving the dealership, he remained in contact with me and did his research to find me the best deal for my budget. There was no back and forth haggle. He was very upfront and honest with pricing, which I appreciated. When it came to signing the finance papers, the financial representative, although initially was very friendly, gave me cold shoulder when I turned down the offers for additional coverage. I was disappointed with how he treated me after this. It left a bad taste in my mouth. However, my evening concluded with speaking with the sales manager. She was also very personable and a pleasure to speak with. I am impressed with the sales team and give them 5-stars. The finance representative needs to improve on his customer service and respect the fact that the customer has every right to say 'no'. My rating for the finance representative is 3-stars, Therefore my combined rating for Customer Service is 4-Star,

I have to commend the efforts of Bruce Harris throughout the extended nature of our purchase. Through no fault of the dealership, the rail courier used to ship our vehicle to California, literally "misplaced" the freight car, containing our specially ordered vehicle, for nearly a month! Throughout the long wait, Bruce was a tireless advocate on our behalf, and in the end made the purchasing experience the best I've ever experienced. I was referred to Bruce by a friend, but the dealership gave Bruce all of the support he needed. The dealership facility was modern and expansive. Bob R. in finance, and Hugo, our BMW "Genius, were a pleasure to work with. Do I sound like I'm gushing ? Why not ! I'm a happy camper.....

Matthew was awesome. Super quick service with a smile. Thank you!

Nice service, Tom is a great, patient and polite guy, well deserved the best rating!

I have to say that the staff is very professional and truly is focused on customer service. Its the service advisor who made all the difference for us, making it a 5 star experience.

Tom knows what he's doing and he's the best service rep.

Great service, quick paced, and got the car I wanted at a great deal.

So happy with our new car and the excellent service we received from Charlie Lu at BMW & Mini of Monrovia. Charlie was very knowledgeable and we appreciated his no pressure attitude. This was a quick and pleasant car buying experience.

Great customer service and they work with you to get you the best deal....my 2nd bmw..highly recommend this dealership, especially Tomas, he is great and takes care of you (period).

Bmw monrovia was great. Attended to my every need. They were patient, attentive, good customer service.

I want give a special thanks to Tomas Cervantes for making our BMW experience the best. We are repeat customers and as always Tomas made the whole buying experience very seamless for my son. I would highly recommend him to anyone that is looking to buy or lease a BMW. Once again thank you to Tomas Cervantes and the entire staff at Monrovia.

Greg was great like always. The service is amazing there.

Bruce Harris from BMW Monrovia has helped me, my family and friends with cars over the years. I can't recommend him enough.

Service representative, Matt was wonderful. My car was washed and drives amazing. I will definitely get my car serviced again BMW of Monrovia.

Victoria helped my boyfriend and I through the entire experience. I honestly didn't expect to get a car that day, but the deal was too good to pass on, and needed a car by the end of the month anyway. We felt like we weren't being pushed at all, and overall had a great experience. Thank you so much! The entire team were really great :)

Mike was very helpful and flexible. I would recommend him and dealer. I had a good experience.

No haggle. Good cars from a reputable dealer priced at Wholesale. How can you go wrong?

Excellent Service . Kevin Smith is the best sales person . Go see him ! 😊 BMW Monrovia

Easy to deal with and efficient service.

Great experience only come for service because of history with Marie the advisor

(Translated by Google) very happy (Original) 非常开心

Good service

I love the facility and customer service. Very professional.

Gimi did a great job. Only issue is how long it took to pay and get out of there. Not Gimi's fault. I wish they could streamline the process Don

I brought my X5 to this dealership with a concern about the safety of my vehicle’s braking system. I was initially frustrated with possibility of having a new, unsafe vehicle and then again frustrated for not being offered a ride back home after dropping it off. My service advisor picked up on my frustration and when I went back to pick up my vehicle, very kindly reassured me that my brakes were fine, that they checked them two days in a row, and also had their foreman look at them. In addition, she was able to refund me the cost of my initial trip back home. Thanks you, BMW of Monrovia for treating me well and leaving me with a reassured feeling about the safety of my car and the quality of service that I will receive with BMW.

Very good customer service. Information is helpful and get to the point

I am a returning customer, so that proves I was very satisfied with my initial experience. This year, Wei Wei and Joseph went out of their way to find the exact (limited) 840 GC I wanted within days, since I had to return my lease. They are sincere and professional and worked out a great deal for me.

BMW Monrovia has been a pleasure to work with. It’s my second time back, and they continue to work hard to get me what I need.

Marie Fakas is in my opinion the top Service Advisor at Bmw of Monrovia. Excellent service and to only person I take my vehicles to.

All was perfect !

Going to Monrovia BMW service department is so easy especially dealing with Tom my service rep. He makes sure everything is right and really takes care of my cars. I never have to worry about anything when taking my 2 Bimmers into service. He not only takes care of what I came in for but also other things that the cares will need. I literally don't have to worry about anything once I pick my car knowing everything is good to go. Thanks Tom The service department is lucky to have you. Chris Watase

Service adviser is very helpful, and knowledgable about vehicle.

Brought 2018 5 series in for service and warranty work. They diagnosed and repaired an ongoing cooling issue that another BMW dealer had missed and failed to repair correctly. Problem seems to be resolved. Good job by the service department. Caroline Jonathan was my service representative, and followed through quite thoroughly.

Eddy was great! I had to tow my car to the dealer because my battery died and car wouldn’t start. Eddy greeted me as soon as I got there and took care of me with class. My car needed several things done and Eddy made sure it was all taken care of in a couple of hours and saved me from being late to an audition I had today. Excellent service and very fast too!

Excellent service advisor who paid attention to my concerns. Timely completion and courteous staff.

BMW of Monrovia was great. Purchased a certified pre-owned Z4 Thanksgiving weekend and was completely satisfied. No wasted time at all. I contacted their Dir. of Internet Sales the week before travelling up from San Diego and made arrangements to purchase the car. They had everything ready. I was in and out of the Dealership in 90 minutes! They followed up to make sure everything was good . . . and it certainly was/is. I love the new car! Thanks!

Best place to have your BMW serviced in Southern California, hands down.

It's a great experience !

Quick to get me into a Loner car to go home

Good service for Caroline, she very nice and patient about cars problem...she doing best for satisfy for customer.

I am incredibly happy with the honesty and service I received from BMW of Monrovia. Rose and Motaz were both great. The pricing was exactly what I wanted. Motaz literally ran around trying to speed up the process for me. I highly recommend this dealership.

Thomas is very professional and patient and gave me a great experience

Matt always provides the best no nonsense service. This is the only dealership I deal with in SoCal Thanks BMW or Monrovia

The sales advisor Charlie is very knowledgeable regarding the BMW inventory. He’s patient and caring in ensuring customers receive the best business outcomes. Thanks and looking fussed to doing future business at your dealership. Sincerely, Ricky G.

Always great customer service and quality care. Shout out to Weiwei

Customer service is very good. I want to see you next time

I would like to recognize advisor Jamie Avila for a excellent customer service, great mannerism, attention to details and addressing my every concern regarding to my car. BMW should be proud to have an employee like Jamie!!! Joanna J

High class all the way. Very polite staff.

Excellent service provided by Eddy! Everything was handled & communicated in a very professional manner.

Everyone at BMW Monrovia was pleasant and helpful. They really cared about what was important to me.

Eddie, the Service Advisor assigned, performed nothing less than Excellent. He delivered as promised. The whole experience ran smoothly and stress-free.

Caroline did a great job in handling my appointment and what needs to be done for my car. Only downside was the mechanics forgot to turn off the reminder light on my dashboard.

Purchased CPO vehicle. Huge inventory very competitive pricing . Salesperson Jade Hinds provided great service. Would definitely recommend her and dealership. Keep up the solid work.

Caroline is the best service adviser. Takes good care of her customers.

If you need a service advisor, Caroline is the person to go to. She always takes care of her customer.

My experience with BMW of Monrovia was exceptional highly recommend BMW of Monrovia for all your services and repairs

Good service~

Love this place, everyone was very helpful, Not pushy. Ask for Bryan Warner he is the BEST!!

I had a great experience here as I was able to drive away with the car of my dreams. Tracy Molnar was able to make it happen. I am grateful for her hard work. She made it as painless as possible to drive off with this beautiful car. I would definitely recommend this place to friends and family. I will also come back to pick up my next lease once this is complete!

We love working with David Boen. Great service.

Great Experience. I really appreciate not having to haggle over the price of the vehicle. The price on the Internet was the price you got at the dealership. It was my best experience purchasing a vehicle from a dealership. And I have purchased many cars from other dealers over the years.

Found the dealership online after researching inventory of the specific car model I was looking for. I walked in off of the street w/out an appointment 'just to take a look', but ended up purchasing a new 530e that same afternoon because fo the superb customer service and the great deal the team gave me for the exact car I wanted. I worked with Khal and Joseph, who were so easy to work with and really went to bat to get me an amazing deal for the exact car I wanted -- the whole team there I worked with was great. Took about 15 mins to negotiate a great deal that I was very happy with -- such an easy team to work with and overall such a great experience! My fiance will be buying his next BMW from Khal as well.

I had a wonderful experience at BMW of Monrovia. Everyone was very attentive & friendly. Manny was amazing! Truly an expert at giving his clients a great experience. He was very knowledgeable & patient. I would definitely recommend BMW of Monrovia to anyone looking for an amazing ride ;)

Found the dealership online after researching inventory of the specific car model I was looking for. I walked in off of the street w/out an appointment 'just to take a look', but ended up purchasing a new 530e that same afternoon because fo the superb customer service and the great deal the team gave me for the exact car I wanted. I worked with Khal and Joseph, who were so easy to work with and really went to bat to get me an amazing deal for the exact car I wanted -- the whole team there I worked with was great. Took about 15 mins to negotiate a great deal that I was very happy with -- such an easy team to work with and overall such a great experience! My fiance will be buying his next BMW from Khal as well.

Matt clark was awesome he was so patient and extremely knowledgeable about all issues with my car. I HIGHLY recommend this place to anybody with a BMW!

Had my first service at BMW of Monrovia last week for my 2016 BMW X3 and was very surprised positively with the ease of making an appointment and with the overall service at arrival.

Knowledgeable staff . Fast and friendly. Clean environment

Matt is awesome! My car was serviced and ready in a timely manner and he had a loaner ready for me to run some errands. Seeing as it was the Tuesday before Thanksgiving, it was much appreciated!

Buying experience was great . And our sales guy Gimi was awesome. Definitely buying our second BMW with him.

very good

Way better than Beverly Hills Service Department.

Best stuff ever they're really professionals

😊👍🤝 The staff are very friendly and efficient, the parking lot for guests is huge and the location is good.

David Boen is the salesperson who helped us out for our X5 lease. He answered our question very patiently and clearly.

It was an amazing experience at BMW of Monrovia. The representative was very helpful and was very friendly in conversation. Even the service provided was really good.

Tim from the Service department was very helpful He Followed up with me about the status of the car and he got everything done

Needs a better waiting area, where there are tables we can do work while waiting for car. Also, if the waiting area can be away from the hustle and bustle, and not next to where people are going in and out and checking in their cars.

Amazing service from start to finish, thank you Tim West! You were a amazing and I will definitely be only coming to you for any service my car may need in the future. Thank you.

Great experience! They took the time to look into all my concerns.

Excellent service. Efficient and courteous

The service experience is so easy. The facility is pristine and my advisor, Matt Clark, was a joy to work with. Very knowledgeable and such a great attitude. Will definitely be coming back here again for my servicing needs.

Tom is great! Staff is friendly and helpful!

Tomas C. Always provides us excellent and prompt service. He always takes us straight to the car models of our preference and does not waste any of our time! I highly recommend Tomas!

Good customer service, very nice group of individuals. Have to follow through with them or else they lag at times.

Great experience buying my 330i

Very friendly and professional services.

They fixed my issue with the door on my car and also provided a loaner. Great customer service

Neil was amazing, he found the exact car we were looking for and helped to work out the financing for us. He’s incredibly thorough!

Tracy Molnar gave me by far the most pleasant car buying experience. I’ve had some terrible ones that make me cringe thinking of having to walk into a dealership. Absolute nightmares in the past. She was truly a gem. Thorough, attentive, not pushy, and streamlined the process for me. She truly was the best! I’m 45 and have purchase a car every couple of years since I was 18. So I’ve done this a few times. She by far exceeded My expectations.

excellent service. service technicians very nice and helpful

Bought a used truck at BMW of Monrovia from Michael Lewis and the transaction was quick and easy. No pressure no haggling. I knew what I wanted and they took care of me. Fastest deal and purchase I have ever done I will definitely come back again.

Really nice and professional services provided, I appreciated!

They are very friendly and professional. I drive all the way from Fontana.

Great customer service with Matt. Overall great experince.

Caroline did a really good job getting my car back to me in a timely manner. She answered all of the questions I had and made the experience very easy for me!

I love dealing w/Caroline Jonathan she's my favorite service advisor!!

Very helpful and friendly

Michael Lewis in internet sales was great. Quite possibly the bust buying experience I have ever had. 21 minutes in the office, and about 30 minutes in finance. Atypical 6 hour day became an hour non-event with BMW of Monrovia. I highly recommend.

Very helpful service technicians!

Service was far better this time. Could use a little guidance from Rusnak Mercedes Arcadia but overall, much better than before.

Matt was wonderful! He was helpful and got the service done in a timely manner! Definitely would recommend BMW Monrovia!

Service experience was excellent. Work completed early! Thank you Matt.

I've been doing business with Assael and Monrovia BMW since 2001. I've had both good and bad experiences, but since I've been working with Greg Hernandez, they've all been good. As long as I make an appointment with Greg, I don't have to worry.

I had a great experience purchasing my certified X1 from BMW of Monrovia. I really got lucky when I met Brian Warner because he really took the time to show me all the cool features of the car and it never felt like he was trying to sell me more. I would definitely recommend this dealer!

Excellent customer service, friendly staff, attention to detail, first class facilities

I brought my wife's X5 for service and all of the service personnel was very courteous and friendly throughout the service process. They offer coffee and water for the customers and the waiting area is comfortable. I however, would only suggest they add more options at the waiting area. Like tea, snack machine, soda machine and donuts.

We just purchased a 530e CPO. It was in pristine condition! The staff were very friendly and helpful. Rose C. helped us to get the process going online before arriving which resulted in a lot less time working out financials at the dealership. Did not feel any pressure. Highly recommend this dealership!

Best customer service Very professional Was very happy

was rude at first, but got friendly after a few hours.. wonder why. amenities were good. overall was a pretty nice experience.

Great, car was ready when they said it was going to be ready, car was also washed .

Tom Ryan was friendly, efficient and thorough. Made the visit pleasant.

Fast and friendly

The best service from any dealer by far. BMW of Monrovia provides the best service. They are honest about the repairs and are very fast about the repairs. They also have the nicest staff to help you. Marie from the service department is the best person to handle everything you need for your car. She makes sure that you are treated like the most important customer they have. Thanks for everything Marie

Working with BMW of Monrovia was one of the best choices I've made. The professionalism and attentiveness of the staff was unbeatable. They were able to secure my dream vehicle and in less than a day, I was signing documents and driving off the lot. I am extremely happy with my purchase and look forward to our business dealings in the future!

Excellent and seamless experience at BMW Monrovia. My current lease was ending and I was still undecided on what to do next. Fortunately Tomas was very accommodating and did his best to get me in my next BMW. My car was ready for me when I arrived and the process to complete the paperwork was straightforward. Thanks again BMW Monrovia for my pleasant car shopping experience!

My representative, Matt Clark, was amazing. He is so personable and professional. He made the experience easy and enjoyable.

Thanks to Caroline every time I go in to get my vehicle serviced she puts 110 percent effort that I leave satisfied. I would absolutely recommend Caroline to be your service advisor. Thank you!

Thank you! The service and buying process was great!

Great service. Very attentive and addressed all my concerns

The service department was very helpful, kept me informed about the repair and was sensitive to my budget. My service rep was named Matt and he was awesome.

Love BMW of Monrovia! Great dealership to shop a new BMW. Clean and relaxing facilities. Staff is knowledgeable and super friendly! Their service department is dependable and very professional with friendly advisors! I?m very satisfied with my advisor who was always helpful punctual and dependable!

Excellent customer service. We will definitely bring our business back to this dealer.

Extremely satisfied. Repairs were done quick and efficient. At bmw monrovia you know your getting the best service for your buck and you can rest easy knowing your bmw is in excellent hands.

Jose truly is the best! He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. Jose has been nothing short of extremely professional and responsive. When we arrived, the car was ready and looks fantastic- I will be referring friends to him, despite the fact he is over 100s miles away, and plan to purchase all future vehicles from him.

Easiest car buying experience I've ever had. Gimi is sales was awesome. He was super easy to work with and professional the whole way through. I would definitely do business with him again in the future. Bob in finance was very down to earth and helpful. The dealership never made us feel pressure to do something that we didn't want to do. Very straightforward and enjoyable. Thanks guys!

Made a service and recall appointment for my 2018 440i which was timely and met my desires for time and a courtesy car. There were several reminders by service advisor Caroline Johnathon for my appointment. She was very courteous and informative regarding my service and followed up with timely status and pickup time. Work was completed in the same day. On a scale of 1-10, I give Caroline a 12! I will most certainly return to BMW Monrovia for future servicing even though I live 18 miles away,

Passionate, professional, considerate

服务态度很好👌值得推荐

Awesome service 👍🏼👍🏼, last minute appointment made, dropped car early, Tim was so professional, understanding, and explained all work to be done perfectly. Received car back same day all issues addressed, extra work done ✅ completely satisfied 😁😁😁

Great service! Marie Fakas is Awesome! Would recommend

All my concern was addressed properly. The service personnel was very good at explaining what has to be done. They provided me a loaner right a way without me asking. Their service was satisfactory.

Good customer service and friendly staffs. Caroline Johnathan is very nice and professional! We really appreciate her services!

Their service reps and technicians are excellent at finding problems and fixing them.

I never write reviews but I owe it to the excellent customer service from Caroline Jonathan and all BMW staff 👍 i’ve been coming here for many years. It’s worth keeping my BMW for the best car performance & service in town 👏 Thank you for the superb service each and every time (even if I never schedule an appointment and walk-in whenever I want) —you guys are always spot-on!

BMW of Monrovia has a nice service department. They make it very easy to get an appointment (even last minute). The waiting area is very clean and very nice. The provide shuttle service and loaner cars. I think they would greatly benefit if they had a board with a status with an ETA of completion.

I found a 2016 certified BMW convertible at a reasonable price at BMW of Monrovia. The process was the least time I've ever spent buying a car. And that is rare. After test driving on a Sunday, I decided to buy it on Monday. After the buying process they discovered hidden under the warranty paper that the windshield had a small chip in it and told me they were going install a new windshield and have it delivered to me at my home in West LA. Very good service.

Your service representative I think his name is Eddie was very helpful, and just got the job done without any fuss. It’s a breath of FRESH air that I’m not being hounded to have this or that done. My previous car Jaguar XJ as soon as the warranty ended it’s always this or that. The bottom line is his a Breath of Fresh Air. I’d go back there ALL the time now for any service on my car. Finally, he even walks me to the car.

They have amazing service, I live in Alta Loma and drive to Monrovia for my Service Advisor Matt Clark. I can go to other dealers closet to my home by the service is great, I schedule a loaner this way I can drop off my car and its not an inconvenience and I can go about my day while the car is being repaired.

The best price you can get for BMW is here.

It is a pleasure to purchase new car here. Very straightforward and nice service.

Angela is an amazing sales lady! I had a great car buying experience with her, the purchase process is straightforward, no games, quick and painless. Angela is very knowledgeable about BMW cars, I was able to choose the exact car I want. I'm very satisfied with my new car, I'll purchase from her again and recommend everyone buy a car from her and BMW of Monrovia!

I have always had the best experience when I’ve brought my car into Bmw. Matt Clarke has been my service advisor for years and he is the best!!! He always makes sure I know what is being done to my car and what needs to be done in the future. I appreciate all the help he gives me!!! I tell everyone I know that has a BMW to bring it in to Monrovia for service!!!!

Tom Ryan and all staffs at Monrovia BMW Service are just simply nice person. Tom is prompt and does not push you to buy unnecessary service, if you don't need one. Straight shooter and knows and understands your concern for your vehicle.

Matt was terrific and set me up with an SUV loaner and got me in and out quickly

This time good last time not so good but I'm an happy know

Caroline Jonathan is nice and helpful I give her 5 stars

Experience was great. Matt Clark took care of processing my vehicle and returned it back to me within the promised time frame. Matt has always been courteous and professional to me.

Excellent Service from Victoria Huang Team!Excellent Service from Victoria Huang Team!Excellent Service from Victoria Huang Team!Excellent Service from Victoria Huang Team!

Matt Clark processed my vehicle for servicing and returned it to me in the time frame promised . He has always provided professional and courteous service to me.

My experience with BMW of Monrovia has always been satisfying. The advisors ( big shoutout to Greg Hernandez. Thanks for your professionalism and assistance) I?ve worked with have always been customer friendly and extremely helpful. Keep up the great work!!!

service manager Tim, went out his way to make sure every part of the repair experience was done in an honest, complete, and painless manor. He even recommended the best place for breakfast near the dealership, ( he was right). Overall great experience. Thank you Tim!

Greeting was fast and pleasant, waiting room great and service was in and out.

Marie was very accommodating and knowledgeable in explaining what needs to be done The place is clean and work done on time There was a recall repair to be done and Marie scheduled that and provided a beautiful loaner car

Had an appointment at 10:00 went right through to the svc bay was told it would be about 2 hrs. Within the appointed time everything was completed and they even washed my car. Excellent svc and the waiting lounge was comfortable and our svc rep Tom was such a big help with answering all questions. Kudos to Tom and BMW

We’ve had good experiences with this dealership, from leasing to service. Matt in the service dept. is the best! He goes above and beyond to help his customers.

Bruce Harris was a consummate professional and made the whole leasing experience very smooth.

Set up my appointment by phone and scheduled for the following morning. They were able to take in my car for service while I waited for about 2 hours. I had a coolant leak and needed a replacement radiator. Overall my service advisor Matt was very helpful and friendly. Would come back to the dealership over any other location. Thumbs way up.

BMW of Monrovia is the ONLY BMW dealership I will ever go to for sales and service. Matt Clark in service is by far the most friendly, reliable and professional service advisor I have ever come across. Matt is the only person I'll ever call for servicing my BMW cars. Matt knows how to treat a loyal customer. I am always in and out quickly, never a problem when I trust my cars with matt. He presents solutions, not problems. Absolutely the best in service.

A shout out to Joseph n Neil from leasing dept. you guys did an excellent job. Thank you.

The staff is helpful and polite. I am very happy with my service provider, Marie Fracas. She is very helpful, polite and courteous.

Great service. I was welcomed and warmly greeted when I drove up to the service area. The process was efficient for checking in. I waited for less than an hour for my 15k service and the car was washed and ready for me. The waiting area is nice and stocked with coffees and pastries. Great place to have my BMW serviced

The service department provided such impeccable service. I went in for an oil change and needed a few things checked out on my car. My service advisor, Matt Clark, is the best! He’s very welcoming, attentive, and very thorough with explaining things. I was in and out of the service center in less than 20 mins. Everything ran so smooth and efficient.

Easy to make an appointment, courteous staff, nice selection of loaners, and fast turnaround. Thank you

Excellent beautiful cars and personel...

I finally reached the level of upgrading from two super worn down mommy vehicles from the last 24 years. I had researched the type of BMW I wanted on Edmunds, which is a super useful site. I located my new vehicle and called up to Monrovia. I got Mohammad on the call and let him know that I wanted the vehicle and would be taking a train there from San Clemente. He was super kind and fun, texting me updates along the way. He had the vehicle clean and out front waiting for me. I enjoyed his fun and easy going personality. He even offered to get me some snacks from the store for when I arrived. He taught me about the car and seemed just as excited as I was. Didn't feel like a car salesman, sorry they often have a bad rap. The dealership itself was clean and everyone was kind to me. Great job Mohammad! Keep up the good work. I'm loving my new non-mommy BMW!!!!

My service advisor Caroline Jonathan was extremely helpful in taking care of my ride. A+

It was only 24 hours after we first found the BMW of my dreams on the Monrovia BMW website that I was able to drive it home. And what a wonderful drive home it was! I want to personally thank Brian Warner for working so hard for us, including jumping in a car and driving all the way to Long Beach to drive my dream BMW back to Monrovia. Brian was so friendly and helpful and made the whole experience quite enjoyable. I would also like to personally thank Renaldo Robichaw for making the usually arduous job of signing all the paperwork also quite enjoyable! Renaldo explained everything quite well, and at no time did we feel rushed to make a decision about anything. And kudos to his daughters for making such a nice tea tray!

BMW of Monrovia did a very great job taking care of my car. Caroline Jonathan was a great help in making sure my car was all good and did a fantastic job on getting me a loaner car when I needed one after returning the previous one. She was very on top of getting all my car issues fixed and followed up with me with update.

I had some extended warranty work done on my E70 X5, Matt was knowledgeable and communicative. Thanks again!

Angela Liu is very helpful, and the people I dealt with were very friendly

good service! friendly and helpful all the employees here.....

Was looking for a larger vehicle for my wife and Moutaz was there to help us find the one we were looking for. This is our second BMW and must say that the second purchase experience was even smoother than our first.

Best part of owning a BMW is the service you receive at time of purchase and when you need to go back to the dealership for anything! Helped by Matthew Clark at BMW of Monrovia. Service was off the chart GREAT! Reinforces what I already knew.....great choice going with the BMW!!!

I went in for an unscheduled tire fix. Greg (service advisor) took me in quickly and had me out in less than an hour. They also washed my car. What more can a guy ask for?

My experience with Monrovia BMW was great! Matt Clark was extremely helpful. He was thorough on all work that needed to be done, and he made precise recommendations. I highly recommend this service department.

I was extremely satisfied that my advisor was able to get my car serviced and such a late hour.

The agent gave us the best service in the world. He was knowledgeable of the product. He was very patient with us with our questions and concerns. Very helpful and a great person.

Our service advisor Tim West was one of the best advisors we had ever have the pleasure of working on our BMW. The service took us 9hours but still he made sure that the car was in top condition. Well done Tim. You just earn a customer for life. Ross S.

The customer service was friendly.

Bruce Harris has created an amazing buying experience for me at BMW of Monrovia! I had been looking everywhere for a specific car and Bruce was able to help me out, walking me through the European delivery process for months. He was patient with my endless questions and made sure my every worry was addressed - even those that I had not thought of. Bruce has made sure that any BMW I purchase in the future will be from BMW of Monrovia and I will continue to recommend their offerings to anyone and everyone. You deserve the professionalism of both Bruce and BMW of Monrovia when buying your next BMW.

Sarkis, Neal, and Tatiana made our buying experience the best. Totally hassle-free. We love our 750i !!!

Professional sales always give me the best suggestion and I am very happy with the car I have got. Love it every time. Efficient and excellent service during the whole lease processing. I am so glad to choose you to lease my car and also recommended to my other friends that how good you are. Definitely will come back for my next car. Thank you so so much.

Great experience. The dealer is super clean and inviting. I don’t mind driving further than other closer BMW dealers to me as I feel welcome at BMW of Monrovia. Ask for Jose if you want a great salesperson, and Jake for a great service advisor. Thanks for all your help!

The Best Salesman EVER Tomas Cervantes , understand completely our NEEDS !!! For sure the Only BMW Dealer that will buy our Cars , Already Bought 2 Cars in the Past two weeks a BMW I 3 and a Mini Cooper Country Man , feeling very Grateful with this Dealer Ship .

Thank you Brian and Bob. Great people to work with.

Caroline is very nice and helpful. She provided the best advice and options to me.

Friendly, good service , helpful

Neil was great. Not only did he locate a difficult to find vehicle, but he got me a great deal. I am most appreciative of him and BMW of Monrovia.

They made it simple and straight to the point. Got me in and out of there really fast.

Gregg Hernandez our service provider he’s very helpful, very professional and excellent service and we have Pacific BMW about 11/2 mile away from my House I still chose to drive 17 miles because of the service we getting . Thank you....

Dealing with them for over 10 yrs already

Got the perfect Car that I was looking for. Thanks for my first BMW! The staff was super friendly, specially Neil. All the paperwork was fluent and hassle-free! They can definitely use a Snack vending machine though :D

Always a great experience working with BMW Monrovia. Wonderful service and crew. Special thanks to Tim Chen.

Sales and finance team were very helpful, got me a good deal and out the door quick.

Service and Sales department staff are courteous and professional in any situation. Special thanks to Ray, Tomas and Gimi of sales and finance who went out of their way to make sure we got the car we requested at the price that we thought was fair and reasonable. This dealership has proven to us time and again that they were serious about retaining us as customers because for the second time, we left with a new deal and a new car. This made us feel rewarded for good relationship we started three years ago.

Went here on Friday February 1st, 2019 to look at a certified pre owned 428i in dark grey. Ended up coming back on February 5th after they dropped the price another $1000. I looked and looked and they seem to have the best prices on cars. I ended buying the car and I love it. The whole process was easy. They got me a really good deal and I know cause I’m a business instructor. The only thing was I had to wait a long time before finance was ready to sign the paper work. I absolutely love this car, it’s the best driving car I ever had. It’s also my first luxury car. It was the first time purchasing a car where I didn’t get annoyed and left the dealer with a pounding headache. Would I come back again to buy another car? Not sure yet, but I will be back for service needs. UPDATE: Buying a car here is great especially on pricing. Servicing not so much, I got a certified pre owned 428i here and the price was amazing but the alignment was off. I paid cash for the car and the sales man was notified about the alignment so I go back a week later to have this fixed and my service guy said it’s not covered and they wanted me to pay $200... so after waiting 3 hours just to have a due bill done so I won’t have to pay my car finally got the alignment done. I go in a second time for my first real service and select all of the options online without a price attached to them and when I get my car back they only did the oil change when they were supposed to change the air filter and rotate my tires also, my service advisor Tim Chen told me those things aren’t covered, ummm I paid extra for coverage of those items. Oh and they also tell me at this time that I need new rear tires, mind you at this time the car was only in my hands for a month, shouldn’t that be inspected when certifying the car??? I didn’t buy any tires from this place that day. I just got my second service done at new century bmw in Alhambra and they took care of my car and changed everything bmw of Monrovia failed to do. They didn’t tell me I needed new tires or have any addition crap done that isn’t covered so I’m questioning if bmw of Monrovia is honest in the service department. They lost me as a service customer. From now on I’m doing all my service at New Century BMW where they treat the customers right and not make them feel like they can’t afford the bmw cars. I paid my car full with cash I don’t need to be treated like some poor man just because I’m not like others in the service waiting room in a suit all the time.

I’m so glad I went to see Ari Rostami at Monrovia BMW he is a great person to deal with, very helpful. I will definitely recommend Ari of BMW Monrovia. Ari, again thank you so much for your help.

Fantastic, honest and friendly service!!

Tim Chang gives exceptional service. Thank You!! Gwen

Experienced, knowledgeable and eager to help. I would always take my car there!

Nice people and great service. Bought or leased more than 10 cars from them. Ask for Tomas

Went to get my car serviced and was assisted by Tim C. He was very helpful and made sure I was taken care of and my car got all of your serbicecot needed.

Thank you for the great service you and your service dept gave me. Will be returning and recommend..

Best ever. Matthew Clark is BEST service rep. He is the reason I go to this dealer. Ask for him next time you will be pleased.

All people are Very good and experience for the job thanks

Loved our experience at BMW of Monrovia. Friendly and professional staff. Amazing customer service.

Fast service and great people 👍🏻

Very good- excellant

Although very busy, the service staff was quick and professional checking in my car. My car was ready before the time promised. Overall great experience.

Very nice facility. Good service. Relaxing atmosphere

Friendly staff. Coffee, caffuccino, frappuccino & tea full throttle in the house! M & M cookies & granola bars! I love to stay while waiting for my car service to get done♡ Excellent clean restrooms♡ Love it here♡ Quality service♡♡♡

I had a great experience at BMW of Monrovia. The service was great and the workers were helpful. Thank you for taking care of me and my car.

Great service from the service rep Matthew Clark to the service desk. It’s always a good experience.

Bought my car in Monrovia. The process took a little longer than expected, but after I proved I wasn’t purchasing without the best deal I finally got what I wanted. The service dept has been great and all of the workers are courteous and helpful.

Wei Wei Wang is a warm, caring, honest and outstanding salesman. Just purchase a 2019 4 Series, from Wei Wei, awesome experience. On a scale of 1 to 10, purchasing a BMW from Wei Wei Wang and BMW of Monrovia is a 10.

Great service provided by adrian service shop foreman

We had a road trip malfunction that shut us down on our journey. We were towed to BMW of Monrovia where we met Marie Fakas. Marie got us in quickly and worked hard to limit our down time. Offered solutions to our down time issues and then presented us with a clear and straight forward repair plan and followed through on getting it done when she said they would. A small road bump in our journey that could have been much larger. Thanks Marie and BMW of Monrovia. Our journey continues .

The experience is so great. Great services always provided by Charlie and Wei Wei.

Fast services w/ courtesy.

Jorge of BMW Monrovia helped to resolve the problem. Really appreciated.

I have had experience with both sales and service at this location. Sales - As a 15 year Lexus customer I knew very little about the BMW brand. They took The time to walk me around all of the products, new and certified to show me what their brand had to offer. I ended up buying a 540i and I love it. It was a great car buying experience from sales to finance. My only complaint is the amount of time It takes to get through finance to delivery - but that’s an industry problem, not the dealership. Service - The whole staff was super friendly and helpful. They were great to work with. I would definitely recommend.

This is the second time I have had my BMW X1 serviced at BMW Monrovia and their service and response is amazing

It was great because it was not too many people so I could do some work in my laptop while they was working on my car. The WiFi is fast as well.

Tim Cheng is really personable and keep his word about the the repairs and the time.

I took my Daughters BMW for a recall. The service attendant was very knowledgeable and cheerful. The repair was going take over 3 hours, so she arranged for a ride home, and a pick up when car was ready. Excellent service.

My service advisor Ryan T. Was very helpful & listening to my concerns.

Excellent salesperson, David, outstanding job. Great car, wonderful to drive

Nice lady, good service. Really happiest can lease my new BMW from her.

My fiancé recently was looking for a 3 series in white. I looked for weeks for a white one with certain specs and stumbled upon this dealer. Got on the phone and was introduced to Bernard. Guided us through the process and answered our one million and one questions we had about everything. We did everything over the phone and set up a date to look at the car. On that date he had the car ready and showed us around it took it for a drive and again answered a ton of questions with every feature of the car lol! Shouts out to him for making my girls first car shopping experience a breeze! Even gave us a quick tour of the shop 😎 thank you bernard for helping us out!

Very professional and fast

Matt Clark is awesome in the service department at BMW of Monrovia. If you need anything, go see him.

Just bought my first new BMW. Bought a 530i Charles and his team made it happen very professional and made the process easy and I am loving my new car thanks everyone

The Best ask for Javier Escalante ! The best sale representative!!

Ryan was so great!! He helped me a lot and answered all my question with very nice attitude! I had a very good experience here!!

Great experience with service staff Matthew Clark

The best

Came in for regular service, but had front tires changed wheel alignment and some repairs done in middle console as well. Jorge was very courteous, answered our concerns in a timely manner and helped us out with the cost. My only concern is that when I asked for a courtesy ride I was told that they were going to give rides only within 10 miles, but I live about 16 miles away. I was given a ride home, but hope I will still get the courtesy ride if I need it next time. Thank you!

Mo and his team our simply the best. My experience was beyond expectations and I am in love with my 540i. They are extremely professional and made me feel very comfortable throughout the transaction. The facility is brand new and first rate. Purchase with confidence from BMW of Monrovia.

excellent service �

Mo and his team our simply the best. My experience was beyond expectations and I am in love with my 540i. They are extremely professional and made me feel very comfortable throughout the transaction. The facility is brand new and first rate. Purchase with confidence from BMW of Monrovia.

Just like to let everyone at Monrovia BMW know that we really appreciated the friendly, courteous, and professional service that we received from Marie Fakas when we brought our BMW in this week. We came in for a broken rear wiper caused a local car wash. She gave us pricing and ordered the part. When it came in a couple days later she had installed quickly and escorted us every step of the way. Incredible! This is our first visit to Monrovia BMW for service but we liked what I saw and if the work and staff are all as good as Marie we will be back. Fred & Kris Morita South Pasadena, CA

Matthew Clark helped me with some tire problems on my 435i. He went above and beyond my expectations. I am so glad I got the tire protection plan added to my purchase and would advise anyone else to do the same. I got two new tires and a nice rental car for only $49.99. I will be seeing Matt for all my future service needs.

I'm a return customer from 9 years ago, if that says anything. This is a VERY clean dealership with a newly remodeled and HUGE building full of open and airy, full of light, freshness, coffee smell ;-), beautiful sitting areas, and yet pretty quiet despite all the activity.. The sales process with Florence was friendly and smooth and didn't feel like it was taking an in ordinate amount of time. Our experience in the finance office with Malcom was painless, no-pressure, friendly, and again, quick as possible. She was EXTREMELY attentive and DILIGENT in making sure everything was in order, including pursuing a small little issue that needed to be adjusted before letting us have the car. Our car was nicely cleaned, not perfect interior-wise since it was slightly pre-owned. Had some leftover liquids in cupholders, items in glovebox and door trays that rattled, and a few panels that weren't detailed. Overall great experience and felt we were fairly treated with honesty and integrity; two attributes that are very important to us when buying a care.

Fast, courteous, professional experience. As I bought a pre-owned vehicle, there are some things wrong with the vehicle that I have noticed. It's only been 2 weeks and I will be taking the car into my local dealer (not Monrovia) for the second time.

Mary Fakas was very professional and helpful. Excellent service!

Tracy was very helpful in the lease exchange process. I would certainly recommend this dealer to someone else.

Great service was provided by my service writer Matt Clark, he’s straight forward with his assessments as to what work needs to be done on my vehicle and is reliable with a time as to when to expect to have my car ready.

Jorge Solis is a real asset to Monrovia BMW. He’s always pleasant and professional. Car was ready on time.

Matt is a top notch service advisor. Very knowledgeable and helpful.

Bruce Harris was excellent to work with. He was responsive to my questions and did what he said he was going to do. The gal who delivered the car was on time and very friendly and personable.

Fleet Manager, Tracy Molnar and her team at BMW of Monrovia were excellent to work with. Kind, friendly and professional service.

I take my X5 for services and I am very happy with BMW Monrovia.

The service seem much better than 3 years ago when I came here to do a tire pressure check cuz my front left tire was constantly losing air. They charged me 25 bucks and said didn't find any problem on the tire. And then I went to Costco and they found there is a nail. This time they fixed my A/C fast and quick, and the technician was very friendly and professional.

It was a pleasure working with the sales department

Always great service, I needed my car to be ready for pick up it was outside waiting for me. It was greatly appreciated because I had a family emergency.

The experience exceeded expectations. The dealer had a great selection and I got the exact car I wanted with fewer miles and a better price than expected. I also got a great financing deal. This is a professional group that takes pride in what they do. The team is competent and most importantly honest.

Always a quick and easy time. Keith has always been very accommodating to us. Gets us in and out very quickly.

Everything goes well, especially the salesperson name cha LU, He knows what he's doing, i will buy another car to him again.. thank you charlie... great job..

Car is beautiful and fun to drive. Everything about this car is just perfect.

So far, we’ve had a pleasant experience. Caroline is our advisor. She is always courteous and thorough.

Number one , Thanks Mr Cervantes and Mr Gammoh .

I highly recommend that you contact Bruce Harris at BMW of Monrovia. I have been dealing with him for several years now and his level of service is SUPERB and impeccable. He always make sure my best interest is his top priority. His honesty, no haggling and no stress approach has earned him more than 5 STARS. Such a true professional!! Thanks so much!!

Have my son’s car serviced there, Caroline is the best, friendly and professional. Will definitely recommend her to all of my friends.

I am very happy with the service provided by my sales rep (Mr. Ivan Lo). The finance manager (Mr. Malcolm Dougan) was awesome as well.

Excellent customer service. Car serviced and ready on time.

Great customer service thank you Keith. I will recommend this dealership service department to my friends

The service was done very promptly. Very pleased with service

Excellent service and great relaxing ambiance to buy cars.

I live about an hour from BMW of Monrovia and there are closer BMW dealerships to me but I chose to drive to Monrovia because I knew I would get the best deal with people I can trust.

Great service, lovely waiting room. My experiences with BMW of Monrovia have been all good.

difficult to speak to anyone knowledgable but once at service was taken care of well with full explanation when question work recommended. typical dealership recommendations for work that really does not need to be done.

The Sonic no haggle car experience was great! Moutaz and his team at Monrovia BMW made the used car buying experience enjoyable.

Our experience with the purchase and services performed were phenomenal.

Made an appt and without asking they offered me a rental while the car was repaired. When I got there and found out it wouldn't take too long so opted to stay and wait. There were cake teas and coffee available to all who were there. Environment was good. Everything was set up for my appt including the complimentary car. They kept me informed as to my car status and came to get me when the car was done. Appreciated the excellent service from making the appt to the service!! Quick, easy and hassle free.

My experience was fine. I was in quickly and was given a lot of information. The only thing I did not enjoy was that I arrived a few minutes after closing time and was given a hard time about it. That was entirely my fault, but I could have been treated with an gentler approach to customer service.

Thank you for always taking care of my car great service thanks Matt service adviser David in Sales and everyone �

Caroline did Excellent work with a great team at BMW. Along with honesty, integrity and a excellence in service, I was treated very professionally and kindly. ❤️❤️❤️

Excellent from beginning to end. Greeted and treated very well. Very professional,

Truthful honest prompt service Bernard was excellent answered all my questions again and again had no issues or problems. Was able to find car with all features plus more below my budget am so happy!

I’m happy to have my new 330i! I thank Jerome and Ernan for helping me make this lease as pain free as possible. It was such a great experience from start to finish! Bruce got me the best possible lease option with Jerome and Ernan’s assistance! I must say I shopped around when they gave me the offer to make sure they are giving me the best option. I was glad I did it coz the other 2 dealerships were in awe with what I got. One of my trusted friends also told me I am getting the best deal. So, here I am driving my dream car!!!

I could rate quality of repairs to 4 3/4 stars because I had to make an extra visit for not rewiring the radio when I took my car in for airback recall. But I can overlook that due to the service manager (Caroline)'s being extremely helpful and cordial.

I got my car serviced the other day. Oil change and filter plus inspection was done in a reasonable time. Marie Fakas the service advisor is always helpful. Great job!

Service Agent Matt Clark took care of my car like his own. Very friendly and gave excellent advice hiw to take care of my 328i coupe. He did a super awesome job and i’m coming back to BMW Monrovia for my next service. Great job, Boys!

My vehicle was done in the time that was promised. I was treated very welcome.!

Matt Clark is THE service advisor to ask for. He is very personable, professional, and always takes care of me. Thank you Matt!!!

i'm very happy with the recent service i got on my X1.

Very good dealer. It was so nice . I liked it a lot.

Good customer service! I love my car! Caroline and Jose took good care of us when I took my car for service!

A big thank you to Otto and everyone at BMW Monrovia! Went above and beyond!

Good Service after sale.

My serivice was performed with no issues and ready as promised.

Overall great buy and experience! This is my 2nd buy at a bmw dealership and this was by far the best. No haggle no hassle. Only thing that took long was a lot of people buying cars on a Saturday so the finance team was backed up doing the loan documents. Overall it was a great experience. If you ever meet Joseph; he’s a class act guy A++++

Sales transactions clear and fast excellent service and very courtesy of GM Daniel

Such a great buying experience, from beginning to end. I got exactly what I wanted at the price I wanted with a better loan and more perks than I anticipated. I first interacted with Marlana via chat on the website regarding a specific car, and from that positive experience - even though that car was not available at that particular dealership - I decided to go there first. Marlana set me up with Georges, who was immediately down-to-earth yet professional and made me feel welcome with absolutely ZERO pressure. From there, I spent some time with Junior (the Genius), who made sure I knew everything about my car and got me all set up. Joe in finance was thorough and straightforward and had me out the door in good time. Honestly, best car-buying experience I have ever had.

Wonderful experience. Tony and Rafi took great care of me to help me get something I actually wanted. They were nothing but nice and knew exactly what they?re doing.

I bought a BMW 320i a couple of weeks ago, and it was a great experience. The staff was very professional and answered all of my questions. A shout out to Joseph Mourad, Marlana Porcaro, Rafi Stepanian and Thomas Yuschak. I had talked to Marlana a month peviously, with questions regarding a specific car. I was trying to decide between a Jeep Cherokee and the 320i. When I called back later, she remembered me and invited me in to come in and look at the cars. I came in and met Joseph and decided the 320i was the car to buy. I will refer all my friends to Monrovia BMW as their customer service is awesome!

I bought a used BMW 2015 320i, a couple of weeks ago and it was a great experience. All of the staff were very knowledgable and the process was completed in a professional manner. A shout out to Joseph Mourad, Marlana Porcaro, Rafi StepAnian and Thomas Yuschak. I will refer all my friends to BMW of Monrovia. The car is great, and I am glad I chose the 320i over the Jeep Cherokee!

Please don’t hesitate to Give Leo over at Sales a Holler. He will go above and Beyond for his customers. I was really pleased with my 7 series purchase and will be recommending friends and Family. Not only did he provide me with the answers to my questions but he went above and beyond. Something that I demand is quality service and He definitely provides this and more.

Buying experience was awesome! Neil DelasAlas was great, knowledgeable, and an all around nice guy. He went out of his way to make our experience perfect, he even has followed up after the purchase. I will be recommending Neil to all my friends and family! Love my new X5!

Great experience. My service advisor Matthew Clark always provides timely service recommendation that keep my 528i running like new. The rest of the staff is also attentive and helpful.

It's always good doing business with George. Thanks George

Very excellent service and friendly , honest, and helpful customer service.

Excellent service! We were treated like one of the family. Would highly recommend!

Very nice dealership, Manny & Tony salesperson were very professional & knowledgeable, both guys will be very helpful for your next vehicle.

Great service and facilities all around! The team was prompt with the service and the quoted time to complete was much faster than at other dealers for the Alsace type of service.

Car was ready as stated by service rep and also washed. Would highly recommend dealership

One of the easiest buying experiences I?ve ever had. No hassles no pushy salesman. Walked away with a great deal

My service adviser, Tim Cheng, is thorough, knowledgeable and kind! I had taken my car in for service for the same problem a few times prior. This time Tim, 1st time adviser dealing with the issue, dug deep with his Team to figure out the problem and took care of it. I'm a happy camper!

Run don't walk to this dealer. Tomas is the best i have bought two cars over the years from him and Matthew Clark is the best service advisor on the planet!

Jorge and Keith in service are very helpful and attentive. They always take care of my needs, even with little notice. I highly recommend going to them if you want great customer service.

The service is good cuz they pick up my car for maintenance.

Tim Chen is the reason I get my car serviced at BMW of Monrovia. He is the best.

Excellent in all aspects. Wait time was short and explanations were clear.

I was so pleased to discover BMW of Monrovia. I knew I was in good hands from the minute I drove into the service hanger. Service was friendly, professional, and personal. I am definitely switching to this dealer

Great service, excellent customer service. Nice experience

2 years into my first lease and could not be happier with the service

Great service and personnel. I asked to have all the paperwork ready when I arrived at the dealership and was well taken care of for the purchase.

The staff were excellent. Especially David from internet sales.

Took my BMW 335d in to have defective air bag replaced after receiving notice from BMW corporate office. Worked with service advisor Matt Clark who was great. Arrived at 9:00am and 75 minutes later was on my way. All and all an easy and excellent experience. Thank you Matt for your professionalism and integrity!

The employees were attentive and friendly. Great experience.

I was completely satisfied with my car service experience. Tim Cheng, my service adviser has been great to work with. I will definitely refer everyone I know to BMW of Monrovia for lease, purchase and car service. 5 stars from me. Thank you.

Monrovia BMW did an excellent job in repairing my BMW 228i and fitted me in to their busy schedule after I just drove in without an appointment. They also finished the job at the time I requested. Greta dealership!

Excellent service very acommodating care about you very good dealership

I was very happy with service and how quick everything was done. Very nice facility since the completion of the remodel

Shout out to Charlie Lu. He's simply the best sales person you'll meet ever. I was there last Sunday to purchase a nice all black 435i. Charlie was very welcoming, professional, kind and to the point, no BS. After a test drive I was convinced right away. He assisted me throughout the process and was very understanding of my needs as a customer. Very good communicator. I had a good deal! I would recommend anyone to ask for Charlie Lu whenever. #BMW

Excellent customer service, I request the year of the car, the color of the car ( interior and exterior), the payment and overall I'm very happy they came thru with it!!!

Went to Monrovia BMW for the used car because i've had service on my other car for years, and felt confident in the company. specified what i wanted - year, make, price - as a guide. salesperson took my request seriously and didn't waste time with upsetting . Each employee paid attention, none focused on the sale over me - and they all seemed genuinely pleased that they'd made a match. LOVE THE CAR. beautifully cared for, detailed, with all service info.

I just purchased my second 5 series car from BMW of Monrovia. Similar to my first transaction, very easy and pleasant car buying experience. George El Rai and Toufie Sarwan were great, as well as Rafi in Finance, and Thomas on the Technical features of the car.

Service person was very friendly & kind. contact me on time

Love the service. Nice people and a very good advisor. His name is Greg .

Awesome fast and friendly the service is first rate

overall, told them that had problem to smog my car . said not ready yet and need to drive more. already drove for 700miles + and still not ready. Shop BMW Monrovia need to program DME module and drive cycle. Drive cycle means to drive more and have to pay $ 255. Disagree the charges and just drove my car for another 700miles and passed the smog. Thank you

Can't beat their prices and service and reliability esp Bruce Harris

Matt, our service writer, was great as usual. The parts were there and ready to be installed.

I have been taking my X5 here, since I purchased the car from them in 2012. Great place to take your BMW.

Went about two weeks ago to address an unexpected service need. I was able to speak with Matt Clark, service rep, and advised him what was going on with the vehicle. Matt, as is his practice kept me informed, in a timely manner of the service needed and why, and though in this instance, the car needed to stay two nights, it was fine, as the work needed required it and to ensure it was done correctly. I asked Matt if he can add a few more items to my service request since the car was being kept overnight and these were done without any problem. Matt is without a doubt their best service representative there.

Great service overall from every employee that was there that day . Thank you for making it a pleasant

Good service,good facilities, dealer always help me.

My experience was pleasant with all questions answered without hesitation. Their answers were honest and factual with a comprehensive explanation given when necessary. Brian was extremely helpful and made the lease transaction comfortable. This is our second auto lease from this dealership and will return in 3 years for another.

Perhaps the service and facility are good already but having George Solis as part of your customer service representative make overall experience much better

Quick and easy--I was in and out in less time than originally promised

Excellent service. George Solis is a real asset to the dealership.

They were very helpful service was fast

Always great service, we have purchased over 9 vehicles from this dealer and always service there. Five star!!

Very pleased with customer service, Service depot is great.

I have found BMW Monrovia to be wonderful to work with since the day I purchased my car!

Love the level of professionalism at this dealer. They provided constant updates via phone and text. Always happy to come here because of the customer service.

Clean, Nice Employees, Quick Turnaround. They fixed the car on the spot.

.. took my vehicle in for a tire check and ended up needing new front tires. Sean Ramezani provided excellent service. He even went out of his way to get us back home quickly, as I needed to get to work. .. this dealership is definitely improving their customer service experiences! Thank you, Sean! ..

I was very please with the service I received. An appointment was made well in advance and upon my arrival, I was treated with great service from beginning to end. Everything was organized and the loaner car process was smooth and quick.

I've purchased all four of my cars from BMW of Monrovia and could not be any happier with the customer service. Everyone is so friendly and honest which makes purchasing a car that much more enjoyable. Thank you all !!!!

We had to go to the dealership for a recall. The people were super and the recall work was done quickly.

Great service! I brought my car in for a recall service, after it was done BIW Monrovia did a courtesy inspection and found two places that needed to be repaired. I mentioned that I have an extended warranty and my adviser was kind enough to take over and contacted the warranty company for me and explained the situation and got the approval and repaired my car. All along they let me keep the loaner so I can carry on with my normal life. Thanks!

Very satisfactory - bought car there and service had been done there for 5 years now Staff are always friendly and nice Always pleased with service

Greg Hernandez provides outstanding service. The sales team and service team are excellent at what they do. I have purchased two cars from BMW of Monrovia.

Took my 4 Series for schedule maintenance plus minor repair and the service person was professional and gave me answer to all my question (like how long it will take to give me option of staying or go home and wait for the repair to be done and comeback to pick... great service

I was attended to quickly, provider a loaner vehicle and provided with a good customer service approach.

Facility very nice and very comfortable waiting area. Staff are awesome and helpful, Martin went extra mile just to make sure my car needs were met thanks.

It was an easy and smooth process when purchasing a car at BMW Monrovia

Great people. Thanks Tony Froussine for all your help! Love my X5!

Tim is my service advisor, very professional and helpful on the service of my 2015 BMW, the only reason I give 4 stars instead of 5 is because they don't offer a loaner or rental car, unless u can wait for 3 weeks for a loaner which is very inconvenience to me.

this is the third time I got the car from this place, I always look for Charles Wu, he and his team always provide the best experience for us

Tomas was very knowledgeable and helpful. Answered all of our questions. Would highly recommend our friends and family to him and BMW of Monrovia