Tim is really nice and helpful.

good 10/10

Matt was very knowledgeable, friendly and on point. Would defiantly recommend him to family and friends.

I took our X7 for service and Matt our service advisor went over great customer service to help us, this was quick and he delivered the car on the promised time plus his personal service made me feel as a VIP. Also Lili on the loaner department made this a very personal service, this was a great service from the beginning all the way to pick up or vehicle, thank you Lili and Matt. Jose Cuesta

Customer service was great. Service done in a timely manner. I will be returning for future service.

Fast and courteous

Tom is a very professional person,very friendly &very polite

My advisor was pleasant and helpful and my car was finished before the estimated time. Great service!

Got the perfect Car that I was looking for. Thanks for my BMW X5 The staff was super friendly, specially MONICA . All the paperwork was fluent and hassle-free!

We had an excellent experience working with Robert Bruce Harris.

BMW of Monrovia Service Center is a great place for service + deaf friendly = EXCELLENT

This is my third Minni they have taken care of, always do great work

Greg was great he definitely helped warranty an issue that came up on my car. I will be back next month to get it repaired hopefully the shop does a great job and I will be 100% satisfied with the work.

Jason was extremely helpful.The service dept. went above and beyond to make sure everything our Mini needed was taken care of

I always enjoy taking my car into this Monrovia location. My advisor Matt was amazing. He greeted me with a smile and took care of all my concerns. He was very knowledgeable on the third party warranty I purchased threw BMW. When I returned to pickup my car the staff took care of me immediately. They pulled my car up after a fresh car wash. Super satisfied :)

Absolutely all the good news and all the positive reviews about Mrs Malia an expert, skilled, and trustworthy Forex/Binary broker is 100% factual and true as I invested part of my hard-earned salary of $1,000 where Kelly Traded on my account effectively to be able to earned a huge profit of $13,000 after just 7 days trade on her extremely profitable Forex/Binary company/platform. "Opportunities don't happen, you create them." Now I’m persuaded, convinced and totally believed on Forex/Binary Trades thanks to Raymond Malia. Contact her @ What’s-app; +1 (818) 850-0792 E-mail;raymondmalia77@gmail.com

great service friendly staff

The Service staff are friendly and professional, and the drop-off and pick-up process is fast. I was able to drive a loaner car for the few hours mine was getting serviced, and that too was an easy process.

Great customer service, everything was done in a professional friendly manner and the communication for each process was excellent.

Victor was amazing! He was friendly, helpful and very knowledgeable. We will be back to work with him

The service was great. Our Advisor was very courteous, prompt and responsive. We were very satisfied with the servicing. I was very satisfied with the service provided. Greg Hernandez was extremely nice and the team did a great job on my car at short notice too. I really appreciate it very much. Thank you. Sincerely, Prakash Kulkarni

I am always happy with the service here at the Monrovia bmw location. They are prompt and professional. Simply said, I would go nowhere else. Thanks for all your help !

Friendly service + completed on time!

They are checking out my drivers assist light coming on for no reason.

Excellent service advisors at Mini Monrovia Ca. Victor M, is knowledgeable and helpful from start to finish.

great service

Thumbs up for Victoria Huang.

Tim West did an excellent job servicing me and followed up to make sure I am completely satisfied. Thank you Tim.

Absolutely great experience. Charlie was terrific; helpful never put any pressure on me.

I was able to get my appointment easily and they were fast.

Tim west the service advisor has always been a pleasure to work with and he has handled my car with care. Highly recommended for Tim west service and this place ! Thank you , Han Lin i3.

The service advisor did well to get my car done on time

Tom Ryan did an outstanding job as an advisor. He explained the process & was very courteous & polite. The vehicle was ready as promised & I was provided with shuttle service to & from my house.

They delivered a speedy service on my car. Finish it within 3 hours. Staff were professional and friendly. Definitely recommend!

Matt was very helpful and was responsive. He kept me informed of the work progress.

The salesperson Ari was super nice and helpful. Answered all my questions. Just unfortunate that I have To take my car back to the dealership.. The sunroof will not operate.

I had a great experience working with Tim. He was awesome on point and very easy to work with. I’ll definitely be going back to Monrovia BMW.

Best out of the best to Bruce Harris

Associates are all helpful and friendly.

I’ve been leasing & coming to Mini of Monrovia for maintenance services of my lease vehicles. Great service, excellent communications, loaner car available but very limited and long wait but besides that I love their services at this location especially my service advisor Jason Rangsipat, I highly recommend him & services at this Mini.

Outstanding service! Service manager was terrific!,

My car advisor is Victor. He is very knowledgeable, professional and kind. He helped me with repair process, made it easy and smooth for me. I walked out happily and appreciated the great service.

Matt took very good care of me and our SUV. Thanks!

Javier help me take my vehicle home he ‘s the best ! He brought the Car from Carson to Monrovia! Highly recommended and this guy works hard appreciate him. 100% ****

I purchased my company vehicle through BMW of Monrovia. It was a smooth transaction and the finance team worked hard together to make it happen as quickly as possible.

I had such a great buying experience with Ari Rostami at Monrovia BMW that I just want to take a moment to thank him. I had visited several other dealers in the LA area but didn?t find the quality of service we found here. My drive to this dealer was a few hours away but truly worth it! Ari was patient, informative, honest, professional, and so easy to work with. He gave us room to make the best decision for my family and I. He is someone you can truly trust and you can?t say that about many people in sales these days! Overall, I?m extremely satisfied with the vehicle, pricing, and buying experience all thanks to ARI. I will be back and will definitely let all my friends and family know about what a pleasure it was to work with him! Thank you Ari!!!

I have to say this was by far my best car shopping experience. Mr. Bruce was adept as well as very informative. He was the easiest person I have ever dealt with. Polite and kind. He never made me feel like a customer but as a friend who is in desperate need of a car. Also very big THANK YOU to Norman Torralba for introducing me to Mr. Bruce and for recommending BMW of Monrovia. I will definitely be getting my next car from this dealership.

Yury is excellent at BMW Monrovia. Easy to deal with and transparent.

From the moment I drove up, I was treated first class. I was in a hurry due to work and Thomas Ryan went to work. He processed my paperwork and had a shuttle ready within minutes. In addition, he communicated with me often regarding the vehicle and was detailed and not pushy. He is why I will come back to bmw of Monrovia

Tom was great! Ron Brown and Ray are the best! Can not Thank Monrovia BMW enough! The leadership team at this store is above and beyond Great! Thank You all for all you do! #customerforlife

Monica was was great! Very helpful and took very good care of us! Even though she was busy she always made sure to check on us to see if we were ready to continue with the buying process. ??

Very happy with the services, quick and efficient. thank you. Tom is amazing at what he does, he always goes above and beyond to make sure all my concerns are addressed.

Greg was amazing. This is my last maintenance before my lease is up. Everything went smooth with Greg and the loaner car. Always great service all around with BMW of Monrovia.

Very helpful

My service representative was very friendly and prompt

Victor provided exceptional customer service and responsiveness. I will certainly return to Mini of Monrovia specifically because of how well Victor communicated and explained everything at every stage of my experience.

Most Anything! Javier Escalate!

5 stars because Matt rocks but not very happy to be told by techs I needed brakes but then it wasn’t “good” enough to cover under warranty and then stating I needed a tire alignment when I had just had one done. If you looked at my scores on the alignment little to no changes were made. Seems a bit shady overall. The last two times I brought my car in I told them I was losing radiator fluid. They said there was no leak found. A week later I came in again after 2 quarts were lost over night and it was dripping on their service bay floor. So now out of warranty so needed a new radiator.

My experience was top-notch. Greg Hernandez was very helpful and quite knowledgeable about my car's needs.

Friendly service (specifically by my advisor, Steve Coreas) I love it when they send you the picture and video of what else that needs to be done to my car. I love the detailed report that letting me know that they checked everything while doing the service.

Fantastic service ! Steve was very professional and personable!

Oil leak and rear brakes need to be fixed

Prompt, courteous ,and efficient service but left slightly disappointed that you failed to replace my 2019 auto with a 2022 model.

I recently had my car serviced at BMW of Monrovia. I'm very satisfied with the outstanding service provided by Tom.

Fast, easy and great customer service.

Yury helped us find the perfect car! Couldn’t be happier! All star service.

Excellent service - Yuri was very knowledgeable and professional

BMW of Monrovia is great, this is my third BMW I have purchased with them because of my salesperson YUry his really great, he makes you feel at home and he give you all the fact with out pulling punches. I recommend you go to him when purchasing a vehicle.

Buying was difficult to resolve People very nice and helpful

Took my car to get the brakes done and as always had a great experience. Thanks Matt for picking me up!

Very smooth, fun process! Rocky was a total rockstar employee who walked me through the whole process. Got a great deal on a fantastic car!

Claudia, my service advisor at Mini of Monrovia was excellent! She communicated with me during every step of the process last week when my car was being serviced. Additionally, I had a family emergency while my car was being serviced and she was very accommodating when I couldn't pick up my car right away. The service department at Mini of Monrovia is A+

Always professional, Matthew got me in and out, no BS. I always appreciate when others value your time as to hey value their own.

Bruce is awesome. Super easy and smooth transaction. Bring home my new car less than 2 hour. Definitely worth the drive!! Thank you again.

I have a good experience and also great customer Service

Tom Ryan was superb in every respect.

Friendly service reps . Thorough inspection with detailed report. Thank you!

Very professional and polite. Everything was easy and none stressful

This was the best buying experience, sales rep Rocky made it easy and fun.

Tom Ryan and the service team are wonderful! Thank you

Great experience. The dealer is kindly and nicely.

Great proactive service on my Mini! Thanks for keeping me safe. Update May 2022. I needed tires and they set me up with a rebate that made the price less than every where else and a loaner car while they ordered the tires. Great service! Appreciate it.

BMW of Monrovia is the absolute best dealer in the area. Their entire team is always super friendly and informative. Matt is my service advisor and he’s always honest and straight forward with me. Bringing my car in for service is always a pleasure!

The service was well done and very efficient! I was texted the invoice and paid it quickly online through my phone. As a result, my car was waiting for me ready to go as soon as I returned to the dealership.

All associate are very nice.they explain all about your car..tnx..

MoM is my go-to dealer for all my two Mini’s service needs since relocating to SoCal eight years ago!

On 4/27/2022 I was called &said my caris on Re-call list for update the software which needs 4 hours to do it. I asked to do the windshield water spraying problem and said OK. So I took my car to BMW Monrovia nextday morning 8:30 AM AGENT Mr Wu took care of my car. . Then he told me that my car 4 tires needed to be replaced because of too old with cracks. I said ok to be replace with new one.. Later sameday afternoon I was called again for fixing new found problems And I did ok to fix it. Today 4/29/2022 Mr Wu Calle D me said the car is ready to pickup around noon time. I appreciate their effort in fixing my car promptly in short period of time..And I have more confidence to my car in safety points of view.

RECALL .

Replaced an interior cover plate

Greg is always amazing and so helpful.

I’ve been to BMW Monrovia a couple times, service specialist have always been a great help. This last time that I needed service I had the great opportunity of having Greg Hernandez help me out. What made him stand out is is social skills. Yes I’m getting service and I’m about to spend xxx amount of money but Greg made me feel like I was friend, a friend that would go to extra lengths to help me out! Anytime I had a question or concern he’s was knowledgeable about everything so it was super smooth. Thanks Greg!

Just bought the car from Monrovia BMW and took it in when I kept having to add air to a tire. They found a nail and replaced the tire within a very reasonable amount of time while I waited.

Made appointment 2 days before for the first appointment available at 8:00 am.. My service person Tom was very friendly and inform me all the information I need regarding today service... He also inform me that it will be all done by 11 am but was actually done by 10 am.. Great place, Friendly Staff and Fast service

Service was conducted very professionally and quickly. I will return back for maintenance on my 2022 M3. This car will require the best maintenance to keep it in top M shape and I’ll return as long as long as they are consistent.

Quick in snd out! Thc

Steve my service representative was knowledgeable about the complex issue my car had. He did an excellent job. Thanks

Mini of Monrovia has been so helpful and they are fast at responding. Jason's the best!

very professional and very attentive to customer service

Great Customer Service and Inventory. I appreciated the honesty with little to no sales pressure. Yury was very helpful and answered all my questions.

Steven was my assigned expert, he did a great job in keeping me informed and made my first visit to this service department quick and seamless. Bobby was also polite in taking my appointment over the phone.

If you need any service Matt is your guy!

It was quick. I went a day sooner than the appointment, and they took my car in and got it fixed in time, mainly changing the broken windshield plus minor due maintenance. Very efficient and friendly This time I came in for a routine oil change scheduled for 8am but I got there around 7:45. The staff took me in right and Greg (very nice gentleman) walked me through and told me it’s gonna take about 1 hr and 45 mins to 2 hours. So I told him I’ll just wait then. I waited at the lounge and watched tv. I was expecting to be out of there by around 10am. Surprisingly, Greg came to me at 9:05 and told me it’s done. What a nice surprise. I was so happy and went my way. I recommend the place. It’s neat and the staff are friendly and welcoming and accommodating. And they take care of your car really well

Good job BMW Monrovia ! Service for my BMW was done efficiently and hassle free.

Service was excellent--friendly, professional, expeditious--car was ready before the estimated time. Also was able to get a nice loaner car (though I reserved it 3 weeks ahead of time). Overall, Monrovia BMW is professional and friendly.

Had to take my car in for some re-work due to an earlier repair and it was resolved quickly. Great customer service.

great service!! Thank you Tim West

Excellent service! Really happy for the outcome. Thank you Tom for your help. :)

I had a 7 o'clock appointment on a Saturday morning and everybody was very friendly and cheerful. The only thing that made this a little frustrating was the fact that I asked the Advisor how long the first oil change would take. He said about one hour to one and a half, so I decided to stay at the Dealership. Unfortunately I didn't get on my way almost three hours later. I live about 30 miles away from the Dealership and would have asked for a Loaner car had I known I would be there three hours.

Good Services & Fast !! Mr. Tom Ryan did a excellent job.

Pleasant and fast with help from charlie lu........

Such a pleasure to have Thomas Ryan help with my vehicle . He made this experience wonderful and I’m glad that he was able to answer my questions and concerns. Will definitely recommend everyone to reach out to Thomas for any of your vehicle needs!

Had coolant leakage, but they took care of my BMW 430i within the day. I am happy and satisfy with their work. Thanks Steve (my service advisor).

The rep that help me Matt was awesome, very clear on what i need fixed and very attentive. He definitely had a great impact on me leaving happy!!

My Husband took my MINI COOPER on Friday to BMW of Monrovia Service Center. We are VERY pleased with the SERVICE!! Professional - On time - Good Quality - Courteous - Replaced the Gas tank!! Thank you so much!!

Came in for a tuneup, experience superb service. I would recommend this dealership to anybody in the Southern California area.

My car was in need of quick and effective service this week after it’s check.engine light came on and its power was non-existent. Turns out to be the charge air indicator (never know this even existed!) Steve and the service team repaired that and performed the next major service which called for spark plugs, break fluid, cabin filters, and oil change and lube. Took them bystander 1.5 days to diagnose and repair all areas. Verdict: the car is running like new and besides the crazy expense my car is well again (I know it's a BMW) so I expected that! I would highly recommend Monrovia BMWs Service Dept. I'm happy to know they are close and excellent.

Good service highly recommend. First class customer service. The difference is in the professional way the advisor conducting the service. Thomas Ryan on the location makes the difference.

Excellent customer service.

Courteous, friendly and competent people and a clean and pleasant space to wait.

Greg Hernandez is usually my service advisor and that day i was assigned to another advisor, but when he saw me, he immediately look who got my car key and he immediately process my paperwork's. He was so helpful and he always make sure I was totally satisfied with service that he provided.

Jason and his team are wonderful . They take great care of my vehicle and give great customer service . It’s always a treat when I come in .

Excellent customer service provided by jason in mini. i can always count on his handling all the needs of my 2017 mini cooper.

I received friendly customer service from Service Advisor, Steve Coreas. Steve was efficient ensuring my car was serviced with the best care.

Took longer than estimated for repair but excellent service. As explained to me that due to covid no complimentary car wash which was a bit of a disappointment.

Got my BMW serviced at the Monrovia location. Matt Clark and team always do an amazing job! From the second I drop off, to the moment I pick up, always speedy, amazing service. Thank you!

A very courteous and professional service

Tomas was great to deal with. Everyone at this dealership went out of their way to help us. It was a great buying experience! Finding a great used car is hard in this market but they made it easy.

It was a no hassle purchase and most of all BMW did not have a mark up as other brands are selling way over the MSRP Something other brands should take into account if they want repeat customers

Thank you for Weiwei?s awesome service! I bought my dream car:)

Dealing with the MINI service team has been excellent. The employees are friendly and accommodating. What is convenient is the text messages I get from my service agent with updates about my car. I also like that they provide an online document of the services performed and requested, for my review.

Very good service and well treated at the BMW of Monrovia

My husband and me travel from Fontana to Monrovia for our 530e and X5 regular maintenance because the service is top notch. We find the waiting lounge comfortable and love to peruse the merchandise while we wait. Coupons to use on Merchandise would be appreciated!

Best deal Best price Best service for the Best BMW you can find in SoCal

Low pressure sales. But the extended warranty guy was a little pushy. This was a 2018. The warranty is from the original sales date. So that might give me 2 years of coverage. But I?ll be paying the full term of my loan. Probably best to buy a plan elsewhere.

Easy stress free atmosphere, came in to sign for my docs and was out of there in less than 2 hours. I choose my new X5 over the internet, dealt with Tomas Cervantes, easiest deal I ever made. You guys gain a customer for life.

I just bought a certified used 2019 BMW i3 and am pleased with the ease of which I purchased my awesome vehicle. I was able to test drive it by myself and the whole process took about one hour less than normal. I'm happy!

Great customer service. Easy process. Would recommend this dealer to my family and friends.

Gimi was very helpful from start to finish. Great customer service.

Tomas Cervantes makes the process easy and enjoyable wether purchasing or leasing, he?s your man.

I have brought 2 vehicles from the BMW location within the last 4months and I must say the customer service is great, the understanding, and willingness to work with the customer is impressive

We purchased my daughter’s first car from Ari at BMW Monrovia. It was fun hearing Ari answer my daughter’s rudimentary questions about the color of the license plate holder, cup holders, navigation, Apple Play and registration. Ari went above and beyond to manage a few transportation hurdles. He was knowledgeable, consistent, attentive and considerate with a new driver’s line of questioning.

We've been their customer for over years. Friendly, Fast, Great service!!

I purchased and took delivery of my ordered 2022 Mini SE on December 31 2021. I didn't expect that day to be a busy one for folks buying cars, but the place was pretty much mobbed. In spite of that, my purchase went efficiently and as quickly as I could have hoped. The finance person was patient and helpful, and they even provided me a pair of reading glasses when I confessed I had forgotten to bring mine. I have purchased many new cars over the years, and this one was particularly easy and stress free.

Great service with the highest level of professionalism. They made my purchase stress free. I Would highly recommend this dealership.

Wei Wei was very friendly and knowledgeable. Ray, the manager, also was very friendly and knowledgeable. Excellent customer service for both of them. They made us so happy to buy a BMW from the Monrovia store.

BMW in Monrovia have excellent service. I definitely refer my friends and family. Everyone work there are so friendly. We definitely will purchase more car from them in the near future. Thank you BMW in Monrovia.

Recently purchased my vehicle here. Professional and kind employees. The buying procsss went smooth. I drove out quite a ways. To go look at the vehicle. It was ready to go for me to test drive when I arrived. For my scheduled appointment. I liked that I was ensured the vehicle would be held for me. Until my allotted appointment. That day of course. Since I was driving 80 miles out of my way. Employees stayed after hours to take care of me. I drove out of there with the vehicle and a full tank of gas. Thank you all! David the salesman is awesome!

Great sale friendly services and good inventory of cars

great customer service frim sales associate Way Way! love the way he greets and helps the customers

I went in to purchase a new car, made an order online and was able to track the process of the vehicle

I recently ordered and then purchased a Mini Cooper SE (electric) from Mini/BMW of Monrovia. They made placing the order and making a deposit online from home effortless, and when the car arrived ahead of schedule, the purchasing process was as easy as they could have made it. They even provided me a pair of reading glasses when I forgot mine. I have purchased many cars over the years, and this one was the easiest.

Great Services provided and very happy with salesman Yury and the rest of the team.

Te atienden rápido son muy amables y no piden mas de lo que cuesta el carro. Pidan ayuda de Javier, es demasiado sincero y te ayudará demasiado en encontrar lo que necesitas

It’s my second mini here. Hate to let the other one go, but almost 200,000 miles later - it’s time! Special shoutout to Sales person Javier Escalante fir taking such good care of me!

Excellent experience. Tracy and Bob made the purchasing process smooth and answered all of our questions and took the time with us. Never felt pressured in any way. I’d go back to BMW of Monrovia.

Khal did a great job from start to finish, would recommend BMW of Monrovia to anyone who wants to deal with a great dealership

Excellent service and hospitality. Khal is above and beyond in getting our dream car. The entire purchase experience was fast and easy. Will buy another car with them again.

Great Sales people, polite and patient

Yuri was an amazing source of help getting me into my first BMW ever. If you’re looking for a new BMW, ask for Yuri! Not to mention dealership is beautiful. 👌🏼

DO NOT buy a car from this dealership. If you do, DO NOT use Angela as a sales person. She's a blatant liar. The BMW that I was looking to buy was a really nice car. It's a 2018 320i with 26400 miles. They were asking $25k. The very first question I asked Angela was why is the car so cheap and if the car has ever been in an accident. She replied saying it's so cheap cause the car has been sitting at the dealer for more than 20 days. She also replied that it had never been in an accident. I asked her several times if she was sure the car had never been in an accident. She kept replying she's sure. when she showed me the carfax report, there was nothing that stated this car was in an accident. When in financing signing all documents, I asked again if they were sure this car had never been in a car accident. The finance girl looked at the carfax report and said no. She then pulled the last page and pointed where to sign. So I signed. All this took place on 08/22/2021. Today 11/13/2021, I decided to go to BMW of Buena Park to see what it would take to get in a BMW 5 series. I was really shocked when the sales person asked me about the accident that is showing on the carfax report. I thought the sales person may have entered the incorrect VIN. I double checked the VIN, it was entered correctly. I'm more than upset about this. I'm pissed. I called the BMWOf Monrovia to speak to a manager. They were not available. The person that took the message, told me I would get a call back today. It is now 9:00pm and still have not heard anything. I will be down at the dealer first thing in the morning. They need to make this right. If I get the run around, I will be contacting the BBB. I will also be calling and reporting Monrovia BMW for being deceptive. They really need to get rid of Angela and the person in financing. If I had known this car was in an accident, even if it was minor. I would have never of purchased it.

excelente Servicio!!! Thomas Cervantes, super buenísimo amigo y vendedor!!!! Gracias mi hermano!!

Great experience! Loved the whole process! Thank you!

I have a wonderful experience at BMW Monrovia. It is a crazy market at this moment, but the dealer did not do the markup price like other place I have been to. One plus point for it. I have been assisted by Yuri and the whole team, he made everything seems easier when coming to purchase our first brand new car. Such a great manner and professional place!Highly recommend this place when you are going shop for the new car.

Service is a professional, team .

I really liked the car and thanks for the monrovia BMW team. Thanks again

My contact and dealings with Tracy Molnar were absolutely professional she was extremely knowledgeable courteous and polite and helpful and a pleasure to deal with a true professional who obviously knows the value of a customer and knows her business I would have no hesitation I highly recommending her I hope the dealership realizes how fortunate they are to a lady of such high caliber o the team she could not have done better even if she tried I wish you and her continued success

First let’s say that It was a pleasure working with Javier and his managers! This was by far the most professional of all the dealerships we visited this last week. If you’re in the market for either new or used, Javier will treat you well.

Yuri is amazing salesman

Very good customer service. Very professional and helpful . Nice inventory of cars, especial thx to dear Monica❤️

BMW of Monrovia makes your buying experience a pleasurable one. From the moment you step into the dealership until you leave you are treated with honesty and professionalism. The sales team is awesome Kal and Hisham are both amazing sales associates, Joseph the GSM meets greets and delivers by all means. I couldn’t ask for a more personable experience! The finance department was quick and to the point bottom line they all made the whole experience of buying a car an awesome one. I highly recommend dealing with BMW of Monrovia if you are looking into buying the ultimate driving machine look no more!

I had deal with MR ARI. He is so humble and genuine person. I must say he is very hard working and very truthful person😊

Very good customer service. Very professional and helpful . Nice inventory of cars.

This is our second visit to the Monrovia BMW and the second time Charlie took great care of us. Now we are a full BMW family, can't wait to see Charlie again when we are ready for a new one.😁

Yuri was the best no pressure knowledgeable and got the deal done.

Excellent service! Most of the waiting was on my part but I love the car! Thanks for your patience.

Best experience, great customer service, quick and effortless. Monica was the best, she got us in and out within a few hours. Thank you Monica, amazing customer service!

Helpful Sales crew, excellent personnel , will definitely visit again.

Internet manager Khalil was wonderful. He quoted me over text I went in to check out the cars not sure if I like bmw ( never own one ) ending up traded in my Mercedes. I am loving it.

Very nice service and helpful. Angela my sells person and Joseph the manager.

Good customer service! No BS from representative/salesperson.

It?s a top notch facility and the staffs are friendly. My service advisor Tom was very helpful knowledgeable and prompt. My vehicle was properly service and on time...

A lot of choices Sales rep is very helpful Internet sale Khal is the best

I had a wonderful experience here and my sales rep David Boen went above and beyond to help me get the best deal on my X3 and even delivered it to me. I highly recommend David for your BMW needs.

Amazing service! I appreciate the team entire dedication and support I received.

Had a great experience buying a 2019 Mini from Rocky! Made it very easy for me and Ronaldo was awesome when he delivered my new car!

I recently had my BMW 530e serviced at BMW Monrovia. My service specialist Matt was very courteous and professional in handling my service request, and went far and beyond to help removing a set of wheel locks that I lost the key and replaced with a new set, free of charge. This is the level of personal service and attention that keeps me as a returning customer year after year. I'd highly recommend BMW Monrovia for your next purchase or service visit.

My experience at BMW Monrovia is always fast and efficient.My service provider whisked me home as soon as I got signed in.I told them I needed the car done same day, and they always come thru.Thanks to my service provider I will continue to buy from this dealership,excellent service👌🏾.

Over the weekend I leased a Mini Cooper with BMW of Monrovia and the overall experience was excellent! Javier made my entire experience great and I am recommending him to everyone that is interested in purchasing/leasing a Mini!! Thanks again Javier!!!

Matt at BMW Monrovia always goes over and beyond in helping out customers. I appreciate his customer service and his willingness to help make the service appointment as convenient as possible.

Great service. Too bad that they don’t do car wash after service anymore… guess it’s due to COVID-19 😅

Khal in sales and Rafi in finance were top notch. They both answered all my questions and made it a very smooth purchase of my very first BMW!

Tim West from Monrovia BMW helped out with my service on my Car, quick drop-off and pick-up and gave me a complementary Car wash. Thank you Tim!

I brought my mom to the Mini Monrovia last week. Javier is just awesome and he helped us out throughout the entire buying process and made our purchase experience extremely smooth and fantastic. I definitely recommend Javier at Mini Monrovia to anyone that needs to purchase or lease a vehicle because I know that he is someone you can trust and he will provide the same excellent services to you as well.

Javier Escalante was amazing! I inquired about leasing a 2022 mini and he got right back to me , when we went down to the dealership he was friendly and knowledgeable, made the whole process super easy and enjoyable! I def would buy or lease my next mini from there!

I had a very good experience, buying my car at this dealership, first time buying a BMW and so far I am very pleased with my purchase, salesman was pretty helpful and friendly,

Very pleasant experience from salesperson David to manager to finance

It?s not I first time to come back the service, my dealer always do best service for me , I?m lucky

Took awhile to figure out my door sensor ajar going off, in the end a new battery. Was able to have use of a loaner.

Just got the car an hour ago. I have not driven it yet but I really like it?s amenities and vehicle features.

I had a really good experienced from Matthew Clark! He?s suck a nice and sweet person! Thank you for your help:)

George Zhou was excellent. Knowledge, personable, and is always willing to get out of his way to help his customer. That?s why he has been keeping me as a Monrovia BMW customer for more than 25 years.

Service providers were very professional . Service was provided quickly. Called to give me updates.

Today I brought in my daughter's X6 for a battery replacment. It was my first service experience with this vehicle at BMW Monrovia. I met my service advisor Mr. Jorge Valdez for the first time. He was fantastic from the morning greeting to the constant update communications throughout the day with the vehicle. Mr. Valdez provided me with the full details of the service at the start and reviewed the services rendered when I picked up the vehicle. Mr. Valdez is polished performer and he made my overall experience at BMW Monrovia purely enjoyable. His work ethnic and knowledge of today's services had me driving away with a complete customer satisfaction experience. Thank you Jorge Valdez.

Online appointment is so simple and convenient. Excellent service and Eddy was very professional in making sure the services were completed on time and to my satisfaction. Clean and neat facility.

Good service except waiting a little long, but overall service are good

Amazing Deals. Neil is a great sales person that gives good advice and feedback

Brought my X3 in for an electrical issue, but no problems were found. will return for regular service in around 5 months.

Very helpful, professional, and competent. The selection and prices are very good. The place is beautiful and perfectly maintained. The staff is professional, friendly, and very qualified. A good experience.

I received a loaner no problem and my car was done in a timely manor.

Matt was extremely helpful in getting my car serviced and answering my questions. He made the process go very smoothly

Yury was super helpful! He made purchasing our BMW quick and easy!!

Facilities was very nice clean. One person in counter, he is very good customer service.. I?m very satisfied service

We are very happy whit the BMW 2018 full power drive incredible the attention from the fly manager was Excellent

Not our first time buying a car, not even our first time at a BMW/MINI dealership, but definitely our first time feeling so good about the whole experience. Javier helped us pick the car, we had a fun genuine and simply human conversation about life, cars, music and some more cars :) Any questions we had he answered in great detail, when he made suggestions he brought up pros and cons and straight up told us when certain things didn’t make sense for our particular situation and needs, which, by the way, he took great care in finding out first. Not once did we feel like we were being sold something, or pushed something that we didn’t need or didn’t come there for. And the crazy thing, the same trend continued as we went to sign papers and talk about additional services and packages. Rafi was helping us in the office and showed us a detailed breakdown of pros and cons of each service in a very concise way to avoid wasting anybody’s time and gave us fantastic deals on the few services that we did want to get. Again, just simple, genuinely nice experience. These guys are total rockstars and we couldn’t recommend them enough. This is how buying cars should feel like.

Not our first time buying a car, not even our first time at a BMW/MINI dealership, but definitely our first time feeling so good about the whole experience. Javier helped us pick the car, we had a fun genuine and simply human conversation about life, cars, music and some more cars :) Any questions we had he answered in great detail, when he made suggestions he brought up pros and cons and straight up told us when certain things didn?t make sense for our particular situation and needs, which, by the way, he took great care in finding out first. Not once did we feel like we were being sold something, or pushed something that we didn?t need or didn?t come there for. And the crazy thing, the same trend continued as we went to sign papers and talk about additional services and packages. Rafi was helping us in the office and showed us a detailed breakdown of pros and cons of each service in a very concise way to avoid wasting anybody?s time and gave us fantastic deals on the few services that we did want to get. Again, just simple, genuinely nice experience. These guys are total rockstars and we couldn?t recommend them enough. This is how buying cars should feel like.

Jade was great! Made the process very easy and without any issues. Robert was really nice and made the financing process fast and easy Thanks

Look for shawn great salesman. Great service. Will definitely come back.

Yury made this experience a breeze! No hassle at all! Love my car!

Yury made this experience a breeze! No hassle at all! Love my car!

Mini of Monrovia made the process super easy and they were very straight forward with me. 10/10 I would recommend.

Yuri and Florence made for the best experience...attentive and responsive! Love you guys.

Ari is AMAZING, great customer service. attentive, quick to respond, informative, will buy another car from him anytime

Service was excellent and during covid I felt save!

A piece of styrofoam damaged the front grill & intercooler of my Mini. My service advisor Dehaun Choi coordinated the repair/ loaner car with no problems. This is my 4th Mini from this dealership. I thank Mini of Monrovia for many miles of fun I continue to enjoy in these cars👍 Dehaun Choi

Very good service experience at Monrovia BMW dealership. I would recommend this dealership to others.

My sales guy did not pressure me at all so patient and really cared. Buying experience was the best, service and financial dept. was excellent.

Amazing dealership and service! Specially, David Boen whom went above and beyond to get me the car I wanted!

Jason, my repair rep has always be great with me and my Mini repairs/ maintenance.

Great service and Matt Clark is a very good, consistent service advisor. Always up front, informative and prompt.

Excellent service. Service technician Tim West is accommodating .

Good service. Very professional service rep.

Loaner was a ew body version 430 series that did not look appealing for the nee body look..the power on the car was slow... for owning an M car, the loaner should be a M car.... Overall, Matthew was great!!!

We had such a great a great experience with this Monrovia BMW dealer. Thank you to our broker, a great friend of mine Ari. Appreciate the best deal you gave us.

Our 2015 was in an accident in March 2021. We immediately began looking for another. Went with a used one as we had just made the last payment on the 2015. Monrovia has a great selection so we found the 2018 right away. It is new condition and had been leased to one owner since new. We never even had to leave the house! Our dealer salesman delivered it directly to our home and all paperwork was done online. We couldn't be happier and Javier was so nice. Love them at Monrovia.

Great buying experience ! Did everything over the phone they picked up my car and delivered the new car to my home.

BMW of Monrovia did a great job in completing the installation of my M Performance Exhaust!

I was disappointed that no one showed up for the previously made appointment and the service representative called half an hour later to inform me that no technician showed up. A new appointment was made for the following week, and was told that they would call me 1/2 hour beforehand. However, they did not, and the technician came an hour later. I felt that was unprofessional.

Javier was excellent in helping us purchase the right car for our needs. He was polite, very knowedgeable about the Mini Cooper line of vehicles and had a high sense of urgency in getting us through the paperwork drill in minimal time. Overall, we were very satisfied with his service and the entire buying process.

Our experience with BMW has always been positive. Their service is excellent and efficient. They go out of thier way for the customer.

I recently had a 30k service performed for X5. My trusted advisor Matt Clark took great care and the car is running perfectly. Thank you Matt for your professionalism

Javier the salesman was friendly and helpful. Everything went smoothly and everything was outlined clearly

I went to this dealer to do my first service. Eddie did a great job.

I recently had my car serviced at BMW in Monrovia. My advisor was Eddy and he was very informative, explained what services they we?re going to perform ahead of time. He texted and called with any issues and when my car was ready. I will definitely request Eddy the next time I need service.

Great customer service....and would recommend others to this facility

My husband and I had such an amazing experience with Weiwei in shopping for our new car. He was not pushy and helped us find what we wanted and stayed within our budget. I will recommend my family and friends to go see Weiwei at BMW Monrovia. Weiwei is a valuable asset to the organization and I wish there more salmon like him. Thank you Weiwei for helping me find my dream car! :)

Excellent service, took care of my care very well.

My salesman Tomas was very nice and went out of his way to help me get what I wanted.

Our salesperson Angela was excellent! Knowledgeable, helpful and very efficient. Got us in and out of there in a couple hours, from start to finish.

BMW of Monrovia service department provides outstanding service, they are friendly, helpful and experienced. Thank you for the excellence of service!

Service department is very knowledgeable aid problems of the car.

Easy in, easy out. Delivered the vehicle when they said they would.

My Service advisor eddi was awesome good service is hard to come by and Eddi delivered it ??????

This was the most easiest, friendliest, and enjoyable car shopping experience I?ve had in a really long time. I want to thank Tomas for his amazing and friendly service, he made buying a car for me so easy. I would also like to thank Sarkis for his fast and friendly paperwork process for my new car. These guys were amazing I will definitely be back! Thank you!

Great and always friendly service. Chose to drive to this dealership even after I moved to a farther neighborhood.

I took my car in for rountince maintenance. I waited for my car. It was ready in 1 1/2 hours. The checkin was very easy.

Friendly staff, and Tim answered all my questions.

One of the smoothest car buying experiences I can recall. They had exactly what I wanted and worked with me to achieve a palatable payment structure!!

I had a warning light and brought my Mini to Monrovia Mini for Service. My service rep. De took care of my car with excellent attention.

Excellent service and great deal!!

I've been there for annual maintenance. They did a good!

Prompt professional w courteous service

I really appreciated all the updates and prompt follow ups. Going the extra mile when finding answer and solutions to concerns. Eddy is in a class of his own, BMW is very lucky to have him and we appreciate BMW.

My Experience was very pleasant. Great service. It was fast and safe. Everything is very convenient. Super happy with my service adviser. He did a great job. Very friendly and knowledgeable advisor.

This was to replace my air bag as part of the recall. Service person was courteous and took proper protections due to COVID.

went in for squeaky brakes. they never found those, but found lots of other issues. my service rep was very careful to explain what was a safety issue and what wasn't so that I didn't have to everything done at once. Only problem was next day brakes still squeaked.

The staff was friendly. I felt like my concerns were addressed. I always enjoy coming to this dealership!

THEY HAVE GREAT SERVICES!

Friendly, on time and excellent service all the time.

I came to get my car after the inspection. The person who met me there was friendly, patience and professional.

Courteous and pleasant. Everyone have been really professional and accommodating.

Great people and great service

Friendly wonderful service ! Should stop by if you are in the area looking for a BMW !

Matthew Clark was my service rep and he was so helpful! He kept me updated while my car was serviced and went above and beyond to make sure the repair was done quickly and efficiently.

After being a customer for over 25 years, recently parted ways with our own dealership over something very silly on their part and they lost a good customer. I searched for a new dealership and was helped by Neil at Monrovia. Really happy with service and got a great deal. Communicated entire deal via email and just came in to sign and pickup. They are too far for service appointments, but will definitely visit them again. Really happy with this experience.

Nice Service

BMW of Monrovia staff is friendly, nice, and well-informed about vehicles.

Good service, finished on time, provided quality loaner car

This places is an all star. Easy to set up appointments when I want them. Once I finally get there the process is easy & quick. Staff is great and really wants to help. Overall if I did like this place I wouldn’t be writing a review but since I love it I am writing it to share it with you all!

Jason is my go-to service advisor because he always provides the best customer service and lets me feel that my car is in good hands. I drive from Los Angeles all the way to Monrovia because I feel at ease with their customer service compared with other dealerships. I brought in my car due to a fan and battery issue. I came in and told Jason the problems I had and he noted everything and kept me updated on the status of my car. My car was finished by the next day. I would recommend anyone to come here just to have him as your service advisor.

professional and nice services

Great service, thank you. I was stuck on the side of the road and bmw handled everything.

Matt was great, he is very knowledgeable and caring..

Excellent service, especially helpful assistance by Matt who answered all my questions. Elaine Wilson

The service representative is very polite, attentive, and professional. The car was ready when promise. The car was wash!

Xavier is the best guy. Very friendly and accommodating. It was the smoothest car buying experience I have ever had. So happy with my new Mini. Thanks so much.

I work with Tim West, He is very reliable, knowledgeable, and helpful. Definitely come back again.

Matt and Ariwas the best for all service!he is so kind so nice always helpful!just got my new 2017 car there ,only has 2800miles !super good ! thanks so much ,

Charlie Lu was great in helping my parents today with the lease of their vehicle today. Very professional.

Had a great experience purchasing our new BMW. Yuri and Sarkis ( in finance) were excellent to deal with. Thank you Greg & Jennifer

Muy buen servicio y atención al cliente

The overall experience was excellent and customer friendly.

Fixed needed problem in short time. Very friendly service person.

Great experience. Matt took care of everything without me showing up. Very satisfied with the repair

I forgot my insurance card and The customer service representative was very patient and amiable while I was dealing with my insurance company to send me a copy of my policy.The overall experience of waiting while my car was being serviced and waiting for a loaner made my day tolerable because of the kindness and patience of the person helping me.

Good service and good customer service

Timely and efficient. They sanitized my car after they worked on it, which I greatly appreciated.

Gracias por su atención fue una agradable experiencia estoy muy satisfecho con su ayuda Jorge Valdés

I trust my service adviser Matt a great deal. He always makes sure the car is properly serviced. This is my 2and BMW I now take to this company and always ask for Matt.

Our car would have cost upwards of $10,000 to repair as there was a catastrophic failure of the transmission even though it wasn't a terribly old car (~65,000 miles/2014). Given that the book value of the operational car would have been ~$14,000, we were looking at a very hard choice. Let's be real - who is going to buy this car, unrepaired, undriveable? We took it into the dealer and our customer service rep, Matt Clark, figured out that there was a part that was on recall and that part could have contributed to the transmission failure. So, voilà! From $10k to $00. These guys/gals are the best in my book. Thank you, BMW, even though it is a bummer that such a terrible mechanical failure occurred. At least we were lucky enough it happened in front of our house and that Matt rescued us from a painful bill.

Very helpful, quick and kind. I will be going back to this dealership!

Professional and intimate service. Will buy my next car from her and will recommend her to my friends who wanna buy BMW.

Came in to get my car serviced, great service. Thanks again Greg!

Came in to get my car serviced, great customer service. Thanks again Greg!

love my M8. I almost did not get the car but they gave an offer I couldn't refuse

this dealership goes above and beyond . They even got me a ride when they didn't have shuttles.

Outstanding professionalism. After sale support is outstanding.

Matt who helped me was again a class act. I prefer to deal with him anytime I have service issues.

Friendly service from start to finish.

Great service and very informative definitely recommend Greg Hernandez

Felipe was super helpful. The Covid procedures were good and I felt comfortable while waiting for my loan car. Good experience with both parts of the visit.

jason is always very helpful. he makes sure my car is repaired in a timely manner..thank you

Always helpful and thorough in their explanations.

great service. excellent!! thanks Eddy

super clean, efficient, safe

Tom is always great to work with!!! I?m always out of service in a timely manner.

Fast, efficient and pleasant experience. My agent was friendly, detailed and communicated thoroughly.

Everything was taken care of for me. And great personal service.

Waiting time was too pong, I dropped off my vehicle on Friday to save time, I arrived to the dealer at noon and I saw my car outside thinking it was ready but it was not. I had to wait thirty minutes to an hour.

Nice to have someone pick up and drop me off at home if car needs servicing overnight. Glad they picked up on something I’d noticed but didn’t think was anything wrong with.

Yesterday 01/07/2021 me and wife visited your dealership service department ,We were helped by Matt Clark because I always ask for him for his great customer service , we felt comfortable, very friendly atmosphere. Matt is professional in his work, he is very experienced and knowledgeable. We will definitely advise our friends and family members to ask for him.Thank you to your team, and especially Matt Clark for their service, patience, friendliness and caring for customers.

Great service and very professional 👍🏼 . Thank you 😊

Very satisfied with how friendly the workers were with what I needed.

Bruce did a great job working with me on the purchase of our new car. He is very professional and knowledgable and a pleasure to work with.

I worked with Neil DeLas Alas. He was very honest, respectful, and professional. BMW of Monrovia provided excellent service.

My window regulator broke. Monrovia dealer was able to setup an appointment next day. Part was replaced under CPO warranty. Great customer service from Jaime.

Great experience all around Would definitely buy from them again

Great service very thorough and I had a great service advisor Matthew Clark

Had a great experience today with the service department. Eddie was great. Fast, friendly professional and thorough.

Our salesman, Khalil, was great. He gave us exactly what we asked for. He was not pushy at all. We love our new x2. This was the best car purchasing experience we had.

Technician was pleasant, Wait reasonable. Coffee or water could have been offered.

I have been using BMW of Monrovia since 2011. For me, this dealership is the very best in LA area. Joseph Mourad and his team makes every customer a very special. This time it was my bimmer #4 that I leased from Monrovia. I worked with Yury, who took a great care about all my requests with the utmost patience. I really appreciate it!

Excellent service, easy appointment schedules and car was ready when promised.

Great service, kept me updated during the whole service process

Our sales rep was awesome and amazing. Jade Hinds took good care of me and my family, she made sure our customer needs were met.

Friendly staffs.,service as promised, nice facility

In person service is flawless, but calling to speak to a service rep is next to impossible, calls get forwarded and dropped, sloppy verbal call in service,

Bought a 740i at Monrovia. It was sold to me by Mohammed. The experience was non pressurized and enjoyable. When I got to the dealership, it was 50/50 whether I would take the plunge. Mohammed made it easy to decide. Best experience ever in buying a car.

I absolutely adore Tim West!!! He’s the nicest and friendliest service rep I met!!!

My car had a malfunction message so I took it in to the dealer. Although I had to leave the car overnight, it was diagnosed and ready the next day.

Very Professional and Great Service. Thank you Greg Hernandez & Staff! Happy Holidays! 🎄

Their professional and friendly service, thank you Tom Ryan!!

Excellent services from sales person, nice facility. This is my 3rd time returning to this dealer.

First time getting service for my new BMW and I had great service and was kept up to date about the car's ready time through out. I will definitely be coming back for my next service!

Excellent service from “Moon “ very engaging and helpful. He truly is the best at Monrovia bmw. The sales staff member, however was difficult to communicate With and frustrating because pertinent information Was misunderstood due to language barrier. Manager Devon stepped in to help situation in order to save the sale.

I had a great experience at BMW. Yury Kastersyn really help me get the best price possible on my new vehicle. I didn't have to haggle on the price. Yury listened to my needs and didn't pressure me or push my budget limits. He is very honest, professional and knowledgeable. He made the whole process smooth and answered all my questions. I walked out feeling good that I got the best price possible out there and I'm extremely happy with my new car. I would recommend BMW to anyone who is in the market for a new or used car ask for Yury. He's the best!

Very professional stuff and knowledgeable I recommend for everyone

Bought my husband car from here, Ari help us get what he wants..service advisor Javier always take good care of us when the car need any service.. excellent customer service care ❤ 👌

Jaime was great to work with and very professional. My 430I was serviced 30 minutes ahead of schedule. Monrovia will always be my goto Beamer Dealer.

Ari was fabulous! Accommodating, not pushy, great follow thru, and just a great guy. And drove away in more car than i had initially expected to purchase.

The quality of service is good for the price we pay. Service is satisfactory. No mention of any discounts or offers unless you ask. It feels like you are just one of their customer.

This is the second time I bought a used BMW from them. Each time was smooth and without any problems. Service Department was helpful when we had an accident . Both cars were reasonably priced. First car is still running very well. Second car just bought , so we'll have to see how that goes.

My experience at the Monrovia dealership was beyond exceptional. Thomas Ryan, my service advisor, provided great customer service. He was very professional, accommodating, and friendly. It was a great experience visiting the Monrovia BMW for the first time. Would definitely come back! Thank you Thomas!

Their service team was one of the best. Very easy and careful with All their states guide lines Made me feel comfortable Was quick and easy Will definitely keep purchasing My vehicles from Monrovia BMW

Angela, the salesman, is very friendly and can speak Chinese. It's great for us. The whole process doesn't have to wait too long. Everyone is very nice!

Customer service was good but it took a while, over 39 min for me to receive the car although it has been ready hiurs earlier.

In at 11am, out by 3pm. Process was easy and simple.

Great and expedient service. Answered all my questions and made my options clear.

Tim West was courteous, helpful and friendly. I?m glad to have Tim as my regular service advisor going forward.

Great service, took my car in for service and it was done the same day.

Worked with Matt Clark and he was great! Answered all my questions and help get my maintenance taken care of!

Great service. Well organised department

Time and time again I'm blown away by the customer service of BMW Monrovia. I had the pleasure of working with Matt Clark and he was courteous, professional, extremely responsive and communicative. I felt taken care of throughout the entire process. Would highly recommend and will definitely be coming back again!

Thank you yet again to BMW of Monrovia and Greg Hernandez,Service Advisor for excellent customer service even in the midst of Covid-19. I've purchased five cars from BMW of Monrovia and I look forward to purchasing my next car at BMW of Monrovia. Thank you for always following up and following-thru. Loyal customer, Brandi B.

Would recommend everyone one. Very Professionalism

Home service to replace passenger airbag. Tech was on time and courteous.

Great service, good people

Great service and Communication They are the closest Dealer to me.

I was very satisfied with my service experience with BMW and the service tech Tim. He gets the highest rating stars. Thank you Tim.

Great attention to details and excellent customer service.

They went out of their way to help us. Honestly, they all provided excellent service.

Excellent customer service, from the moment you drive up. The whole process was smooth, with covid 19 protocol in place. Thanks Ryan Thomas.

I have driven BMW for 7 years, and have relied on MONROVIA for service. I have a new SERVICE ADVISOR, THOMAS RYAN , whom is TOTALLY AWESOME. He is attentive to detail and seems to care for my beloved 428 as much as I do. We are both race car enthusiasts. He keeps me updated, and advises me wisely ~ He even has car ACTUALLY WASHED, not just rinsed, which has been my only complaint over the years. Thank You, Thomas Ryan ~ you are an asset to BMW MONROVIA

Had a great experience at BMW of Monrovia. Ari Rostami was my sales agent. He was great and made my deal happy. Best car buying experience I ever had! Highly recommend them!

I really enjoyed my experience and Mohammad got me the car of my dreams for the price I wanted to pay. I was in and out of the dealership in a short time. If its time for a new car or a lease, call up Mohammad Moon. He is the best.

My service experience with BMW is Monrovia and its service Advisor, Jorge is great.

Thomas Ryan did wonderful Job to my car! Thank You

I would recommend all my family and friend to BMW of Monrovia because the sell staff are very friendly and willing to work with you and especially the sale manager he is super nice guy.

Professional and knowledgeable with a smile

Good service. Excellent customer service. Reliable service.

I always have confidence and peace of mind when I bring my car to BMW of Monrovia. I know that service is beyond compare. I trust that my car is in good hands and it t will serviced right. I would like to commend my service advisor, Matt Clark, for his excellent customer service. He made the appointment for me and provided me a loaner. He is prompt in communicating to his customers what needs to be done to my car and calls me when my car is ready. He is a great asset to BMW of Monrovia. Thanks, Matt Clark👍🏻 Max

Had the best service advisor, try to ask for Timothy West on your next service visit!

Great job overall! The service and staff has done a great job. We all know it?s short staff due to COVID , but overall good job.

I took my BMW here for 3 service recalls. They provided me with a free loaner car and took care of all the issues. Very happy with my service consultant Tom Ryan.

I was impressed by timely completion of service, as promised. Entire staff is respectful. Again it was another good experience at BMW of Monrovia.

Excellent customer service....

Wow, just want to say Tom was one of the friendliest, knowledgable, most pleasant service representative I've encountered. He allowed me to come in at a moments notice when all other dealerships had turned me down. It was urgent situation and I really needed to take my car in asap. Thank you so much Tom, I really appreciate your assistance, you are a true professional!

Staff : super nice Time : process fast and EZ Customer Service : Very care your vehicle

Very clean and organized facilities, good service and staff, nice and fast shuttle service.

Thomas Ryan was very helpful and responsive. It was easy to make an appointment and quickly get services done.

Overall service was great. The service provider was very informative.

Better service this time. Much shorter wait time at pick-up. Unfortunately, they didn't wash car like other dealerships.

Their service department was awesome today. I was in and out of there in no time.

They are doing very on time, and nicely to answer my question, good job. Thanks

Service advisor Tom is the best!! Excellent service!

Greg Hernandez went above and beyond to ensure I had a ride to work and back! Great customer service. I will definitely be back for all of my vehicle service needs.

I absolutely recommend Bmw of Monrovia to anyone, the service was excellent, more than what I expected, The staff are very professional And knowledgeable, Thank you Bmw of Monrovia 👍🏻

The service gentleman is professional, and the service rendered is first class. Every thing was orderly and timely . I always has good fortune with my service person .

It's was pleasure to come dealing with these guys. They are the best. Jorge was very helpful.

Easy appointment set up online. Fast and convenient service

Matt was quick and friendly in servicing my vehicle. Overall experience was an outstanding experience.

Always receive friendly, helpful and professional service.

Service was professional, quick and accurate. From the moment I arrived to the moment I left, it was a great experience.

I was extremely impressed with the customer service in Monrovia. As soon as we arrived Khal took care of us. He listened to us and gave us all our options. He even went to the extend of finding a car with all the upgrades that we wanted. You guys were transparent, fast, and efficient, thank you so much Khal for making our car buying process effortless. Khal is an asset to Monrovia. 5 star service. I love my BMW!

I was very pleased with my repairs done on my 2001 330CI. Jaime Avila is always very professional and curious. Highly recommend this dealership for service.

Great customers service and love his attitude. He make me feel very happy to be there.

A price list for each repair would be great, so the ?sticker PRICE? for each item at the end of the service is not ?sticker SHOCK?.

Charlie and BMW Monrovia is the best! Just leased my 3rd car with him and have now known him 6 years. Very responsive, motivated and gets the deal done. I can go to any dealer and during COVID I called everywhere- Charlie has the best service and the reason why I visit Monrovia BMW.

Awesome dealership and knowledgeable staff

Mr. Kastseryn, had just the right balance of knowledge, efficiency and friendliness to make my first BMW purchase a pleasant experience. Thank You.

I visit Monrovia BMW yesterday night and this morning. I buy the used car from Monrovia BMW this morning All workers are very nice and friendly I really enjoy them Thank you

Mr Jorge Valdez personal adviser for my BMW 325 made me feel at ease and explained everything detail by detail. I was worried about a ride home and he got me shuttle to and from the dealer. I also worried about the amount they would charge but at the end their prices are are reasonable and fair and they don't do any work until you approve it. GREAT SERVICE JORGE !! Thank you..

Had a great experience when I turned my car in for repairs. Greg Hernandez made it so easy and simple from the start to finish. Explained everything that my car needed and future recommendations that I would need. 10/10 experience, highly recommend.

The service was great. I would prefer at this time to just repair my car and leave out checkout out the entire vehicle

Very pleasant, friendly environment. Matt Clark was very friendly and was willing to make sure my car was serviced right away.

My service advisor Matthew Clark was very helpful! Kept me updated and ensured I had a loaner while my vehicle was being serviced. Thank You !

Took my car in for service yesterday. Nothing big just an oil change. Tim West was my service advisor and he’s the absolute best! Professional, courteous and he made sure to get my car serviced and ready to go as quickly as possible! I leased my 750 at BMW of Monrovia and I’ve taken it there for all service related issues. Nothing but great things to say about the guys and gals that work there!!

Loving our X3M we just picked up...our 6th BMW lease from BMW of Monrovia. Bruce is the best!

Sales person Kal was very. Ice and helpful. Signing was agent was nice but it concerned me I need to be protected by extended warranty and a service contract. I wondered if I was buying a car that will be breaking down. I love the car so I hope not.

Excellent service, nice people

5 STARS SERVICE Matt Clark VERY HELPFUL AND PROFESSIONAL Thank you 🙏

The service is outstanding!

Went in for a airbag recall service. Made an appointment easily over the phone with Connie, who was very friendly. Upon entering the service area, I was greeted by an associate who was not friendly at all. I told this associate why I was there and I had an appointment. At this point, I felt like I wasn't welcomed at the dealership, rudely, I was told to wait in the waiting room. After 10 minutes, I was greeted by Jorge, who handled the recall service and gave recommendations on servicing my vehicle. Jorge was friendly and helpful, I was satisfied by his service.

Yury was great! Answered all my questions and concerns. Had a poor experience at this dealership prior to my interaction with Yury. He definitely turned things around for me and I?ll be back for future purchases because of him.

Matt Clark has been my Service Adviser for quite a few years. Highly recommended! Thank you

Great service! Great communication and fast repairs! Matthew was very friendly and helpful.

With COVID safety procedures in place purchasing a car was very different. My sales person at Monrovia BMW did her very best to make my purchase experience safe and effective. When situations arose that needed her attention she was on it immediately.

I would never buy a car from here again.... management is terrible, but even with that said Eddy is a professional and always does his best to make sure his customers are happy!

Neil provided excellent service. Thank you for everything.

Jade as fantastic. Straightforward , direct and quickly responded. We may lease another car from her now.

The service here is amazing!! My Service Advisor Matt Clark is always professional and helpful.

The facility was nice and comfy! Overall rating was perfect! Bruce helped me alot and gave me a great deal on my car!??

Jorge Valdes provided me with excellent service! He got straight to the point and handled all my additional questions regarding future service needs! Thank you!

Professional work place grate customer care

I'd been wanting a Z4 for years but had not found one that was configured the way I wanted until we found one last week in the inventory of BMW of Monrovia. As the dealership is over 350 miles away, we handled everything over text, phone, and email. The whole process was efficient and smooth and when we drove down to complete the transaction, the car was ready and we were in and out fairly quickly. Jade Hind is an awesome sales person!

Service here is excellent, shout out to advisory Jaime Avila. He?s going extra miles to give you advice and feedback on your car service. I will definitely recommend this dealer to my friends and families.

Matt Clark never disappoints. He’s always kind and courteous. He not only cares about my vehicle , he took the time to ask how I was doing. A1 Service!

Service was excellent. Mr Hernandez was so nice and took care of everything that needs to be done and delivered the vehicle on time as promised! Thank you much!

Fast and timely service provided. Clean and modern facilities

great service but waiting time too long. eddy was very helpful...

Serve Representative Thomas Ryan Is the best! He?s courteous and prompt!

It took about 15 or 20 minutes before my service advisor called me to his desk. Once there things were handled quickly and efficiently. I was shuttled to work and when my car was ready I was shuttled back to the dealer. Pretty smooth I’d say...

Mr. Mohammet Moon helped to pick the one exactly we wanted.

Jorge is very helpful and honest service representative. Fast Service.

Happy that Tim took care of me and was able to provide quality of service

Outstanding personal attention. Had a loaner ready for us. Meet the time estimate.

Thank you Neil for going above and beyond with our CPO 2017 X3 purchase!!! Patient, knowledgeable, and made us feel at ease, Neil and their team made car buying a great experience! Thank you so much!

My advisor Matthew Clark was so helpful and went the extra mile to work on my loan car and check meticulously my car. He even worked on 2 recalls that I missed to comply with. The service is very excellent. Highly recommended!

Matt Clark was an absolute delight from the beginning of the process to the end. Prompt in returning my call and in setting up an appointment. Got the service turned around in the time he promised. I travel 25 miles to this dealership even though there is one in my neighborhood!

Great service and help to answer all the questions about the car.

I had more than excellent customer service when my car was being serviced they told me it was going to take an hour it didn?t even take an hour it took about 35 minutes I was in and out pretty fast they?re BMW mechanics know exactly what they?re doing they will leave your car in excellent condition, I would recommend you use BMW of Monrovia for your BMW services and purchases.

Every time I go, I am very satisfied. They can inform me of everything about the car in time and carry out maintenance and maintenance in time.

Timely, efficient and proper service. I highly recommend BMW of Monrovia for all BMW servicing needs.

10/10 service, with the hard working salesman Mohammad! He worked on the crazy deal that I can’t refuse it. Thanks to him I can have my first BMW in my life! JL

Sassy and Classy is the car I purchased with the help of the pleasant associate who greeted me as I walk around the car lot.? I would definitely recommend Minnies of Monrovia to all those who inquire. Everyone who assisted me was very knowledgeable and had great customer service.

I took my 2020 X-5 for 20k service. Service manager Matt Clark at Monrovia BMW provided top service and addressed all my questions. Thank you for A experience

Tim West is good...overall experience was great with this dealer!

Nice little car. Great for my son to commute back and forth from Camp Pendelton. Truck space a little small but it works.

Thank you. 5 stars rating for Tim West. He provided a professional and helpful service. This is the only BMW dealer I will go to for the future.

Good!!!!!!!!

My advisor Matt provided excellent service and his technician also provided efficient service which is unusual for car dealers.

Awesome and best dealership and service center in SoCal!!!

5 STARS SERVICE VERY HELPFUL AND PROFESSIONAL

Great experience in BMW Monrovia . I would recommend it.

It was efficient! They have the loaner ready for us and we were in and out at the service center. Initially, it would be a day job but they called us after 3 hours and it was done already.

Tim West in service was very cordial and was going to deliver my car due to health issues. Much appreciate his concern.