Great service provided by adrian service shop foreman

Ryan was so great!! He helped me a lot and answered all my question with very nice attitude! I had a very good experience here!!

Great experience with service staff Matthew Clark

I brought my car in for service and to have the rear bumper painted and once again I was provided stellar service by Matthew Clark. He reminded me prior of my appointment and I had booked a loaner in advance and it was ready for me to pick up when I arrived. He is the main reason for the five stars. He is the best service advisor I have ever had . I will keep coming to BMW of Monrovia as long as he is there.

Fleet Manager, Tracy Molnar and her team at BMW of Monrovia were excellent to work with. Kind, friendly and professional service.

Everything goes well, especially the salesperson name cha LU, He knows what he's doing, i will buy another car to him again.. thank you charlie... great job..

The service was done very promptly. Very pleased with service

Excellent service. very happy.

Great experience. My service advisor Matthew Clark always provides timely service recommendation that keep my 528i running like new. The rest of the staff is also attentive and helpful.

The whole process was smooth from start to finish. I waited for my car and it was done just a little over an hour.

I was so pleased to discover BMW of Monrovia. I knew I was in good hands from the minute I drove into the service hanger. Service was friendly, professional, and personal. I am definitely switching to this dealer

My experience was pleasant with all questions answered without hesitation. Their answers were honest and factual with a comprehensive explanation given when necessary. Brian was extremely helpful and made the lease transaction comfortable. This is our second auto lease from this dealership and will return in 3 years for another.

They were very helpful service was fast

.. took my vehicle in for a tire check and ended up needing new front tires. Sean Ramezani provided excellent service. He even went out of his way to get us back home quickly, as I needed to get to work. .. this dealership is definitely improving their customer service experiences! Thank you, Sean! ..

Two words that made my last servicing an awesome experience: KEITH MARSHALL! He is indeed a great addition to the Monrovia BMW team. Everything went smoothly from start to finish. Keith is on top of it...he gives you updates and he keeps you in the loop. He addresses all of my concerns and is very helpful. It is really nice to work with someone who has such a great attitude and so willingly to help. Keith definitely deserves the maximum STARS!

Being a customer at BMW of Monrovia has been a pleasure experience their staff and financial services recommend expecially having Sean Ramezan as a sales person.

Bernard was excellent, great experience!

I rarely rate and review services online especially a car dealer. But I was treated extremely fair and well by Sonic dealership and their team both at Mini Cooper and BMW. I ended up with a BMW 535i and am enjoying it in my first week with it. Yeye (sp?) and Ahmed Ibrahim were great and help me make the right decision. Both Rob and David were very clear with me as well and helped me thru the paper process. Thanks to all at Sonic, you have a happy customer!

Ivan was perfect, he was able to answer all the technical questions I had about the car, and demonstrated the operation. I buy many vehicles a year for my business and deal with fleets, and found the experience at your Monrovia dealership very pleasant. Ivan actually delivered my purchase to Santa Clarita the same night. Great service from everyone there. BMW of Monrovia beautiful new dealership will be where I look first when looking for a car.

Yesterday I bought a gorgeous 2002 530i e39 in great condition! Off work today so it was a must to get my windows tinted haha. The use car manager by the name Marc and his team are freaking amazing on delivering my car nice and detailed. Thank you 👍🏼

I bought my 2011 335d here as a CPO in September 2014. I absolutely LOVE the car, and the service has been pretty good for the most part. I've had to get on them a few times, but they have always been responsive when I've brought anything up. Overall, I am pleased with BMW of Monrovia. I don't think I will buy another BMW after this car; I don't like not having a spare tire and I'm not entirely fond of the look and feel of the newer 3-series, but if I were to buy one, I wouldn't hesitate to get it here, and bring here for service. My service manager is Matt Clark, and I cannot say enough good things about him. He is responsive, and once he understood my level of knowledge of cars, he has been able to relate to me in a way I understand. I couldn't ask for more. I do have one complaint though. I have put over 83k miles on this car in the 2.5 years I have owned it. It's been a trooper, no doubt about it. I had the CPO warranty up to 100k, and I purchased the additional service warranty to match it. But, now that the warranty has expired (the car now has 116k on it), every time it comes back from service, there is something else wrong with it. I understand that it has higher miles now, but, the last couple of times it came back, it was things wrong that did not exist before it's service visit. I don't think they are sabotaging the car or anything like that, but I just don't get how this keeps happening now. I wish that would change. Overall - I would recommend buying a car here, and getting Matt Clark as your service advisor. You won't go wrong!!

BMW of Monrovia is a first class dealership. Excellent facilities, professional staff and vehicle exactly as described.

Everything is perfect .

Very nice dealership. I did not buy a vehicle there, but the service was good.

Excellent Service. Car was ready when they said and the staff was great!!!

It was a great experience working with the staff of BMW Monrovia. The sales person Mr. Sam was very good, courteous and very efficient. I will definitely recommend my friends to buy the car from them.

Maybe because it's my hometown, or maybe it's the service. Yea, it's the service. BMW of Monrovia is a great place to shop and purchase your next Ultimate Driving Machine..

This service team at the dealership is fantastic. They keep me informed of any issues with my 2007 BMW 328I sport wagon, if any. My car is always ready and clean when I come to pick it. The new customer waiting area is really nice. All the staff is friendly and helpful.

Been using them for years. There are so friendly and so sweet. I can not see myself at any other dealership. They do not hustle you and they treat you with the most respect. Thank you Monrovia.

Fantastic service! Great experience all the way around. Tony made finding the right car both fun and easy. If your in the market for a new or used BMW Tony at BMW of Monrovia is the man to go to

Excellent Service!

I had a wonderful experience at BMW of Monrovia. Everyone was very attentive & friendly. Manny was amazing! Truly an expert at giving his clients a great experience. He was very knowledgeable & patient. I would definitely recommend BMW of Monrovia to anyone looking for an amazing ride ;)

State of the art facility, excellent service. Loved it.

The guy is really friendly and helpful. I certainly will recommend them.

My service visit was smooth, quick, professional and completed in a reasonable time.

Brand new facility, great personnel, everyone is attentive, you will not be disappointed!

Quick and reliable...

Monrovia Bmw went above and beyond to help me out with the repair of my 3 series Active Hybrid. I didn't have a scheduled appointment, as I usually do, and Jerry made sure I had a loaner vehicle to drive. They called me the next day with an update on their progress and the issue at hand. They took care of all the necessary repairs, and had me back on the road with my own car three days later. Picking it up is always a great surprise, when the car has been washed and clean and ready to go. The entire staff from the person who greets you at the service doors, until you finish up with the cashier are warm friendly and knowledgeable. I highly recommend Monrovia Bmw for all your BMW needs. Their new facility is gorgeous and conveniently located off the 210 and Mountain.

Great experience at the BMW dealer, we drove about 70 miles one way to get there and it was worth the extra drive, the transaction was fast and painless.

Excellent

Great experience. BMW Monrovia had he exactly car I was looking for and had it ready for a test drive when I arrived. When I decided to look at an SUV they had that one too! I am extremely busy and they respected my time. Smooth transaction and friendly staff l

I always get great services at Bmw of Monrovia whether for a puchase, lease or regular service on my car. This is my second time coming back for leasing a new 2017 430i and i absolutely love my new car. My previous bmw was a puchase which i traded in for a new lease. I totally recommend BMW of Monrovia to all my friends and relatives. Oh I should add the newly completed facility here is beauriful ! Thank you!

Thank you George Solis, BMW Service Consultant, for being honest and for the explanation of what needs to be done. The young man who greeted me into the service area was very nice and respectful. Thank you both.

Excellent service and super timely. Matthew Clark is the best!

Keith M from service department did a great job in assisting in a matter that required his time and research. If he didn't have the answer as promised, he kept me informed. Later not only did he found the answer he completed his customer service where it did not require my further involvement. A great relief! Thank you Keith!!

This was by far, the easiest purchase of a vehicle. Jonathan (salesman) was extremely helpful and suggested best way to deal with the trade-in of a lease vehicle. Jonathan is easy going and humble. I highly recommend him. I am very satisfied with my purchase of my 528i BMW. Sweet ride!

Highly recommended... staff is great...

Finally the mechanice git it right.

Great service and friendly staff. Check out their inventory

Thank you so much Tracy Molnar for finding me my dream car. You and your team were amazing!!

We took our 2016 BMW to Monrovia for a maintenance service. We were assisted by George who was extremely helpful and professional. Everyone involved with our service needs was outstanding in all aspects from a friendly smile to a thorough explanation on what is involved in our maintenence service. We left as very satisfied customers and will definitely return for any future BMW needs. Thank you for making us your priority. It meant so much to us. Don and Judy W.

Awesome staff. They made it a very easy and fun experience in choosing the right car with all the right features.

The store gets really busy sometimes, but the people who work here are very helpful and friendly. I totally recommend it!

Keith did a good job! I had two cars that both had Takata airbag recalls,he made a prompt appointment, no hassles, and good service.

Great service

Excellent Service.

My service here was very smooth and quick. My service advisor, Jorge Solis, helped diagnose the problem very quick and told me how long it would wait to be fix and when I can pick up my car. I would recommend him to anyone who is looking to service their BMW in the area.

Good!

Richard Luna did an excellent job in helping my wife and I select a new vehicle for purchase. He was extremely knowledgeable about the various models and options. It was a pleasure working with Richard and I am very pleased with the vehicle and the purchase experience.

Richard Luna did an excellent job in helping my wife and I select a new vehicle for purchase. He was extremely knowledgeable about the various models and options. It was a pleasure working with Richard and I am very pleased with the vehicle and the purchase experience.

Awesome.... this is part of that extra $$ you pay for. Great people in Monrovia. Free pizza on Wednesdays....

I had an excellent experience buying my new X1 and leasing I3 from BMW of Monrovia. Every step of the process, from initial discussions over email to paperwork and pick up, has been very smooth and stress free. Highly recommend these guys.

I had the pleasure of buying a certified BMW528i from BMW of Monrovia. I negotiated the deal with Sean and Kaz over the phone. Then when I came in for the test drive at night my salesperson Wei Wei and supervisor Ryan were extremely helpful and accommodating. They both were honest and provided all the information necessary and went above and beyond to provide the best customer service possible. In addition our finance guy Malcolm was helpful as well with the finance process. it has been a smooth and enjoyable car buying experiences! I would highly recommend BMW of Monrovia to anyone looking to buy a luxury car for the best deal and an outstanding customer service! Thanks, Alan G.

This is my 2nd car I have purchased with BMW of Monrovia and I have to tell you that they treat you like family. Bottom line I had a great experience and will continue coming back! Thanks.....

Very good experience buying from BMW Monrovia. Very professional.

Gimi and Cas were easy talk with and we didnt feel rushed and forced to buy. Gimi was very patient and allowed us look around thw whole lot without hovering on us. Great job Gimi.

OUTSTANDING car buying experience from start to finish! We were looking for a specific car: BMW 750 LI, certified used, approximately two years old and 20,000 miles. We live in the San Francisco area and could not find exactly what we wanted. We contacted two dealerships in our area, even though the cars weren't exactly our match-- color, miles, etc., and didn't receive the professional service and experience expected. So we decided to extend our search outside of our area-- extending from CA to Texas. The exact car appeared in the search. It was located at BMW of Monrovia. We sent an email to their internet sales department and quickly received a response from John Guillory. John is incredibly professional, helpful, kind, and thoughtful. He quickly responds to all communication. Since we live 350 miles north of Monrovia, we had several questions about the car. John answered all of our questions quickly and courteously. He even sent additional photos that we requested. The car is everything we wanted, and John Guillory made our car buying experience so much fun. Yes, that is actually possible! During the process we dealt with four people, all of whom we give 5 Stars-- John Guillory, Lucy Kou, Joe Tallone, and Jerry Haro. Thank you John and BMW of Monrovia!

Matt Clark, Top Notch Service Advisor at Monrovia BMW - is the BEST! I would never take my BMW to anyone else. Thank you Matt!!!

Best team we have ever worked with

Awesome service

The only place I take my BMW!

We were quite satisfied with the service received and the quality and thoroughness of the work. Our service rep was genuinely friendly and helpful. The cost was really astoundingly reasonable, considering it was work that as a practical matter only a dealer can do, involving special tools and lots of labor. Monrovia BMW gets extra credit for returning our car with a detailed list of what other work it needed or was soon to need. Moreover, they did not hector us to have them do that work. This puts them way ahead of other BMW dealers we have dealt with over the past decade.

I have been visiting BMW Monrovia to purchase cars and also acquire services for my X5 and 535 for the last 10 years. My experience with the sales staff and service has always been positive. Greg Hernandez in particular rocks!!! He is one of the best service adviser. He took his time to explain the issues and also accommodate transportation when needed, all the time, He greeted me with big smile and treated me as family. I always trust his advise and happy with the services and also $$$. Jerry Lytton. Director of Services, is also another best person to work with at BMW Monrovia. He was very supportive and did whatever it took to make me happy. Greg and Jerry are the reason, that I am constantly visiting BMW Monrovia . Lucky that they are still there. Best dealership!!! --Lennox

The new building is fantastic! Much better than the bare parking lot that they used to have.

Amazing!!!

Awesome is the word, Bernard helped me out all the way promised and delivered what he promised so definitely coming back to him for my next M3

I like the location with the excellent service , people there willing to help and provide the professional recommendation .

Love it! Adore it! Crazy for it! Love my new car! Thank you BMW of Monrovia!

Received loaner car as promised. Car was ready until next day. When I called to see if ready, cashier said no record of car. Talked to my service rep and was told car was ready. Went to pick it up, turned in loaner and watched as paperwork given to service person to go get car. Waited and waited, then realized car was out in front. Person with keys had walked right by me and given keys to cashier. Needs to be better communication!

5 star experience!

I love this place since I bought my X5 from BMW Monrovia almost 3 years ago. The salesman Tomas who helped me purchase my X5 and 428 is very friendly and professional. Ryan and Toufie who are the sales manager are easygoing and really care about customers feeling and feedback. The only thing is the Loaner Car department service always made frustrated. They should say "we will put you on the note and call you if we have a loaner available as soon as possible" to their Royal customers instead of "sorry, there is no Loaner available for you if you didn't make an appointment two weeks ago". Who knows his or her car will be broken suddenly. In that kind of case, the Loaner service department really need to break their normal policy. I think you guys can provide a better customer service as Mercedes Benz did.

Great experience. I dropped off my car, and received a BMW Loaner Car. My car was ready the next day, and all service was performed admirably.

Richard was extremely well knowledgable, punctual, professional and took the extra step to ensure customer satisfaction and quality. I have already highly recommended BMW Monrovia and Richard so my family and friends.

All I can say is that they provided me with excellent service! I bough my 2016 535i here and they created a great buying experience for me and my wife from start to finish. The sales manager, Toufie Sarwan was extremely pleasant, helpful, and knowledgeable about all of the cars we were looking at. I highly recommend BMW of Monrovia to everyone.

Had a great experience purchasing my bmw M2 here! Car was delivered at a timely manner, and Henry Lee and Ivan were extremely friendly through the whole process! They not only got me a great deal, but they walked me through the entire process from the first day that I ordered the car until the day I picked up the keys at the dealership. Ray was also a great guy to deal with for financing. Would definitely come back!

Got my car back on the time frame that I was told by the service rep.

BEST BMW DEALERSHIP IN THE NATION. RAED WAS THE BEST. AGAIN THANK YOU

Service advisor Paul was very helpful with me, thanks

Awesome customer service and professionalism. I will definitely be doing more business here in the future.

Awesome customer service in my opinion

I financed a F30 here. The process was pretty fast and the customer service is excellent.

It was a great experience to be at the BMW dealership. Tomas was extremely helpful in answering all of my questions and he made the deal works despite the complicated lease agreement I had with my previous car. We were able to complete the deal in a few hours which would have taken much longer somewhere else. I would definitely recommend the dealership to my friends and relatives. You truly have a great asset in Tomas who cares about customers and ensure they will return upon the expiration of their lease agreements or for trade in.

First I would like to thank Jae Kim , fleet manager of BMW Monrovia. He made the experience a breeze , no stress, no haggle or hassle . I got the car I wanted , and I was even surprised by the end price that was agreed upon , completely met my expectations . I would not hesitate for one moment to recommend Jae Kim to other interested buyers , he is a good guy , and will get you a good deal . No questions asked

First time BMW buyer. The process was easy and i had great patient people helping me through the process. Anyone buying a BMW, i would suggest you come here. From the Sales Manager Toufie to the best sales rep Wei Wei and the swift financial signing Raed, you can not get any better service. If you go through these three people in the order i have provided, you will get flawless service and nothing short of perfect hospitality.

Sales person brought the car to my office in LA downtown. It was so kind of them. I am enjoying my new 535i. I love it!

Perfect service! Matt Clark once again went above and beyond my expectations. Couldn't ask for a nicer and more honest service guy!

It's a good place to go for your BMW services and repairs. Nice employees and quick work and satisfactory service.

Great experience with service and have recommended to all my friends to go to BMW of Monrovia. This is the second BMW purchased in the last two years.

Had to bring my x5 for routine oil change. Was a bit hectic but Matt Clark always does an awesome job taking care of it.

My appointment was at 9:30 a.m., arrived 20 minutes early, Attendant checked the car and brought me to meet Tony Fernandez. He prepared the paper works and was told my loaner car will be available in 10 minutes. Wow good service

I took my car in because my check engine light came on. I took my car in and got a loaner car. They called me to follow up and let me know what is going on with my car and I got my car back the day before. Overall great service.

Sean Ramezani, is the best seller. He made everything really easy and fast for me. If anyone is interesting in buying a car defiantly he's the man you need to go with!

Matt Clark is the best service agent I've ever dealt with, he has amazing customer service and is always a pleasure to work with.

Ive gotten 4 cars. Soon looking at the 5th .its a hour drive from my home but worth it i live near two other dealerships. The customer service i get here from the sales staff especially Eli in internet sales is has hands down the best i tell all my friends and family to come here

Matt Clark is The BEST Service Advisor I have Ever had !!! Could be treated any better nor would I go anywhere else. I have owned many BMWs and I trust Matt, which is not easy for me to say! I live in Rancho Cucamonga, and I drive to BMW Monrovia just to go to Matt, couldnt get better service or treated any better, hes the Best!!!!

Service was great. they provided me with a vehicle while they serviced my vehicle.

My service writer tony was very polite and informative.

My service advisor (Matt) is so polite and attentive. I dropped my car off in the morning before work, received a loaner and returned to BMW Monrovia at lunch and my car was ready and running great! the dealership still feels comfortable and welcoming with the trailers. I can't wait to visit dealership when construction is complete!

The dealership is under construction so the lot was a little crowded to get in and out but other than that service was excellent,

GREAT EXPERIENCE! They are very professional and took great care of my car. Matt's the best.

very good

Cooper was extremely helpful and stayed involved for entire process.

Came in on a Thursday to set up an appointment on the immediate upcoming Saturday. When I came in on Saturday they said that I had not been registered for an appointment. However the guys were nice enough to sit me in and I had to wait about 30 minutes. Although it sucks to have your appointment not be met, it pleased me that I was taken care of quickly on a busy day.

Service was timely - faster than their estimate. But no car wash currently during construction is inconvenient even with a coupon for a nearby car wash. Temporary waiting room was comfortable and had coffee and light snacks. Staff was friendly.

Toufi the BMW site manager is great. Very considerate and helpful. Got me the car and the deal that I wanted. The transaction was very smooth. The finance team as with any car company wants to sell you many other products. But the Sales experience is what really matters.

This was my second appointment at this location. I'm really glad I made the choice to buy a BMW. My service advisor- Matt Clark has been great to work with! He is very professional and courteous. He listened to me as I explained the electrical issue I was having with my X3 and repairs were done correctly that same day. Overall dealer experience has been very good and I will come back.

Great place! Great service! Mark was great. Can't wait till the new facility is open!

Everytime I came in to get my car serviced I have to say I leave completely satisfied not to just say the team is very helpful and have provided me with great customer service but I have to say Matt Clark Is a Great Service Specialist I recommend to set up your service appointment with him because he does everything to make sure his customers leave completely happy.Everytime I came he does an amazing job from the moment I get there to the very last second I leave .I have to say I was very pleased with my visit and will gladly come back to get my car serviced.

I'm happy the way they service my X3 BMW for yearly maintenance. Even though there's one closer to home I prefer going to BMW Monrovia that took me an hour to get there. Greg H. and Rob B. are excellent service advisors. This is my second car I bought from that dealership.

Have been working with BMW of Monrovia since 2012. Excellent Sales and Service Departments. Thank you!

It was great . The BMW sales rep Tony Froussine was very detailed and helpful in showing me what I was looking for. I have recomended some friend to look for Tony for their next purchase on BMW. I was really satisfied with the purchase .

I continue to return to Bmw of Monrovia.. Great customer service and outstanding sales experience with Joseph.

I have been a long time customer of BMW of Monrovia. Matt Clark has been our service advisor there for many years. Matt is always very professional, efficient and concerned about me the customer. I highly recommend Matt Clark and BMW of Monrovia.

Got a loan car to drive. Good customer service. Courtesy car wash. Free coffee. Quick service turn around. Very happy .

Junior and Ray were very nice and helpful

Great service! Matt Clark was a real professional! He went above and beyond.

just got our 2nd BMW car, and once again "Joseph Mourad" really worked with us to accommodate our need. We never had a salesperson who is very helpful and extremely kind. Joseph Mourad ...the best saleperson Thank you BMW! Carlos Garcia

Consistently great!!! I have been doing business with BMW of Monrovia since 2007, when I leased my first BMW, a 2007 335i coupe. Every time I have made a visit, I have always received the best treatment and felt that my time was valued at BMW of Monrovia. David Boen, my client advisor, has been fantastic every time I communicate with him, whether it be through telephone, email or in person. With David's help, I have been able to experience amazing cars: 2007 335i coupe, 2011 Z4 35is, 2013 328i Sedan with M Sport Package, and currently 428i Grand Coupe with the Track Handling Package. It has been fruitful relationship with David Boen and BMW of Monrovia, and I look forward to many more years of doing business with them.

I drooped off my car and did not have an idea of the repairs. I was taken care of by my advisor and my vehiclebis running great. Definetly efficent personel and great experience.

I was referred to Bruce Harris from a friend of mine and this was the absolute BEST and EASIEST process that I've ever had buying a car. I knew pretty much exactly what I wanted (2016 550i M Sport, Jet Black with Black Nappa leather interior) and Bruce got to work on it RIGHT away! He got me an insane deal and the kicker was they took in my 2013 550i 3 months early, it had scuffs on the wheels, needed 2 front tires and currently 3000 miles over my contract.... not a PENNY out of pocket OR added to the new lease... wiped the slate clean for me. This was a NO hassle straight up great deal. I live in OC so they drove it out to me, I filled out the paperwork, and they took my old car with them. I started the process of looking with them on Monday and had the car in hand Thursday afternoon. Great job Bruce! Of course you will get all my referrals... BMW or otherwise since you have so many other dealerships to work with. Thanks for a smooth transaction! Talk with you in 3 years! haha (or maybe 33 months.... :)

The purchase and delivery experience of a Certified Preowned 328i was as good as it gets in spite of the construction turmoil. Everyone at BMW of Monrovia worked hard to ensure that the process was trouble free. When I am ready to purchase another BMW, BMW of Monrovia will be my first and most likely my last stop!

The team that assisted us in the lease of a 2016 X1 was exceptional. FinanceThey walked us thru the vehicle and educated us on its technology.

Always a fantastic experience with George Zhou. We are on our second lease and he alway is able to assist us with any questions/needs. He's also able to get us the most competitive price when compared to other dealerships. No doubt I will continue returning to George!

Super friendly and accommodating! Great service, all employees were attentive and on top of it!

Recently bought a new BMW at BMW Monrovia. Sean and his team make the car buying experience easy. From the moment you enter the dealership to the time that you sign final papers and leave in your new car, you always are treated professionally and with respect. As an owner of many BMWs over the years, I can honestly state that this car buying experience was by far the best!

I always get anxious when it's time to service my car, I hate being stranded. BMW of Monrovia gave me an estimated completion time that I was comfortable with, I was able to sit down and relax and my vehicle was finished ahead of time and I was able to move on with my day. I really appreciate the consistent great service that I receive there.

Had a wonderful experience picking up our new car! George could not have been more professional & made the process seamless. A very nice gentleman helped my wife w/ all the new features & sync up her phone w/ the bluetooth. And had the pleasure of running into Sean Ramezani who set the whole thing up. Thank you guys & I may be back for an i3 for myself!

GR8.. showRoom

Excellent service. Every time I come in for maintenance I am treated well, even when I visit during busy times. I once came by when their computers were experiencing technical difficulties (which happens anywhere you go) and they were still on top of things. The service was still top notch, albeit slower, even when they had to resort to a backup computer system. They are sure to address any issues I bring up and are knowledgeable and prepared to answer any question. I'll be coming back.

Matt Clark is the best. The #1 service department I've ever dealt with. Every single service department encounter was top notch.

Great service, Mathew has changed my mind about Monrovia BMW, he is excellent in service, I am very sastified with the services.

Thorough work on my BMW. Took the extra time to address an issue. Overall well done.

Had my clubman serviced and all was great. Had a call about improvements prior to service and all was great. They really take care you as if your family.

Service writer was professional, and kept in contact with me during the repair work. Kept me informed and I was amazed at how quickly the work was accomplished.

I purchased a 2013 535I BMW. Sales person customer services was great! My experience with finance department wasn't that good.

Service Advisor Matt Clark is professional and attentive. He went above and beyond and absolutely exceeded my expectations of a BMW dealership. He restored my faith with his excellent customer service.

We Brought in 2 of our BMW's . My daughter got to bring her's back home as it read she did not have to come in for a service yet. Honest and Friendly is Tim Chen. My daughter will drive her car back to college and come back in the summer for her service. My 750 LI did need service. I was told it would take about an hour and a half so i decided to wait and take advantage of the delicious coffee bar and watch some morning TV. I was told an hour later my car was done. A nice morning spent with friendly people. Thanks Monrovia BMW and Tim

Felt like I could have gotten a better price. Staff was helpful and efficient with the purchase. Bottom line, enjoying the car immensely!

Just planned on looking at a car seen online and ending up buying it. Ray is great, thank you!

Ray was very helpful and made sure we got a good deal

Was given a timeframe and car was ready by that time everyone including my service manager were very nice

Brought my Mini in for service and was in a rush-Robert was great and addressed all my concerns in a professional and quick manner. Car is running great and couldn't be more pleased with the experience.

This is my fourth BMW I am leasing from this dealership so I have been a loyal customer for 9+ years and counting. George Zhou and Jorge Solis have always taken cared of me. They have always made my end lease and new lease an easy transition. BMW of Monrovia has always provided excellent customer service. I would recommend this dealership anytime.

Had really a great experience when I purchased my car there.

Car was ready on time (actually early) as promised. I will always bring my car for service at this facility

This is the best dealer that I ever deal with. Their personnel are 100% excellent and professional in providing you with the best buying car experience.

Took in a 10 year old, but extremely low-mileage 2006 320i. All 4 door locks stopped working. The staff was extremely friendly, though understaffed, given the down pouring weather that day, and the facilities - they're remodeling. The car was fixed when they said it would, and here it is, a couple of weeks, later, and the repairs seemed to have resolved the problem. The only complaint, is that it was expensive. That really shouldn't be a surprise, but it was. The 4 door locks apparently were wired in series, so when the front door lock goes out, it takes out the rear one with it. In my case, both sides went out at the same time. The costs involved were mostly for labor. As a dealership, their shop rate is much more expensive than an independent. I usually take my car to an independent. However, electronic door locks often have to be done at the dealership, because they have to be "programmed". I can't complain about the staff, nor how I was treated. Absolutely top notch. The cost? Just something you have to accept when going to a dealer of a high-end product.

VERY EXCELLENT SERVICE AND PROFESSIONAL. THE SALES REP. IS AN OUTSTANDING PERSON WHO HELPS A LOT IN ALL PROCESS. THIS IS THE BEST DEALER THAT I EVER DEAL WITH.

fast and friendly service. transportation was fast and friendly, Facility is comfortable and very clean.

The sales and finance team were all very professional, respectful of my time and great to work with. This is actually the first time that I bought a vehicle from the same Dealer as my last car...and I have purchased a large number of cars over the years. Well done! The dealership is under major construction thus the poor mark on "Facilities".

Great Experience. Great service Thank you Patrick for all your help. - David R.

I was very please to get my car fix the right way. Thanks Patrick for all your help and experience but most important the professionalism that you provided us with. Proud owner of a mini countryman. - Thanks - David R.

Price was decided through email. It was fairly easy in the dealer to do all the paperwork

I have been satisfied mucg! The seller was very kind and proffessiobnal.

Excellent sales service and working with the finance team was a great experience...fair and no hassles.

The employees in the dealer are very friendly and patient to take care of my car service and answer my questions. I would like to go back again!

I was met and had my scheduled service handled professionally by the Service Advisor. The service was completed when promised, and everything was in order when I picked up the car.

Everyone was amazingly friendly and helpful. No pressure sales, and accommodated every little request we had. A great dealership that I would recommend!

good job, all is as they said it should, a fantastic place to get your work done by professionals

Charles Wu was an excellent dealer and he made the car buying process went by smoothly. His knowledge of BMW made me feel comfortable, and he answered all my concerns with perfection.

I had a wonderful experience purchasing my new BMW 3-series at BMW of Monrovia. I had a clear idea of what car I was looking for, so as soon as it was available, it was a smooth, efficient process from walking in and taking care of the paperwork, to driving off with my new car. Everyone was friendly and answered my questions thoroughly, which was immensely helpful for me as a first-time buyer.

Neil and Evergreen were fantastic throughout the entire process. Very fast transaction. Only took about 45 minutes to test drive the car and compete the paperwork.

My adviser was very helpful and accomodating. I was able to shop at a nearby store while waiting for my car that's being serviced and a shuttle brought me there and picked me up as soon as my car was done

I didn't realize the complexity of replacing the battery and syncing all the electronic systems. Great Job. Patrick, in particular, monitored it at every step.

Robert is the best service representative. My car was repaired in one day!

Tim my advisor is the best, i always call him whenever i any to bring my car in, thank you

Greatest service adviser "Matt Clark" ...he take care of my wife's BMW as well as mine

Great experience! Matt Clark is an amazing Service Advisor. After several disappointing experiences at Crevier BMW Service, I feel very fortunate to have found a great Service department and awesome service advisor at BMW Monrovia.

The staff is great at BMW Monrovia, especially Tim Cheng.

Iam been comin here for a long time Greg Hernandez always gets me out and quick and great customer service

As always, Assael BMW personnel are professional and are very kind. They treat all customers like VIP's! It's very satisfying to have a dealership that tends to all your needs with a smile.

I have had good service every time ivy been here. and why'll you wait the salesmen tell you about the new cars.so it makes time go fast.

Great experience! BMW Monrivia has one great service department. Matt Clark was awesome! Best service I've had at any car service department. I will definitely be returning to BMW Monrovia for future service.

Joseph Mourad is the best manager we have ever encountered in all our years purchasing cars. He made our buying experience pleasant, easy and stress free.

I have been a customer here for many years and I keep coming back, however this time I got to spend some time with the General Manager of the dealership Sean Ramizani, very cool guy with a simple philosophy, take care of your people and in return they will take care of your customers. It works, the staff again went out of their way to make sure I got the right car and the payment was close to my budget ( thanks Gus and Yahia)and the usedcar manager Marc Nordin worked hard to get me as close to even on my underwater trade as possible. The place is going thru expansion and brand new facility will be done soon so parking is tight...for now. The next day I brought my car back for a small service issue and again I got full attention, the problem fixed and I was on my way enjoying my new car. It was Saturday after New Year's Day by the way. Keep up the good work guys, love my new car, see you when I bring in my family and friends soon.

Parking lot was very crowded. Hard to get in and out. Probably due to remodeling of dealership. Great employees!

Jorge Solis at BMW of Monrovia did an excellent job helping us with questions and concerns regarding the purchase of our 2016 BMW

I was so undecided on what I wanted. Everyone was so patient with me changing my mind a couple of time. All my questions and concerns were answered. Great facility, friendly staff. No one pressures you. Appreciate full heartedly this BMW Center!

I honestly planned on just going to look at a car and ended up driving off the lot in a new car. George guided me to the perfect car that was out on the lot. He was very friendly and knowledgeable. Tony brought me inside and really reassured me with every step, and worked hard to get the best deal for me. Scott expedited the long tedious paperwork in financing and explained everything thoroughly. My experience at Monrovia BMW was very positive. I will definitely recommend friends and family to visit if they're looking for a car. Thank you George, Tony and Scott!! You guys are awesome. Happy New Year!! -Awndrea Beth

Very helpful answered my phone call quickly..... I will b back to mini in Monvoria

It was a good experience. The only thing is that they scheduled other cars at the same time. The first time I went I had to leave because they were overbooked when I had made my appointment.

Javier Escalante was so kind and attentive to what I needed and wanted in my new Mini Cooper. He went out of his way to find the right car for me. He also helped with financing and created a workable deal. I highly recommend BMW of Monrovia and a Mini Cooper for your motoring needs. It's a great driving experience.

Brian Froussine our sales person made our purchase experience a smooth one. We had a pleasant experience and walked away with the price we wanted. I would recommend this dealer to everyone!

Leased a brand new bmw 428 coupe for a GREAT price. Staffs there will work with your budget. Everyone there was friendly and helpful.

Brooke Rangers is the best. She takes care of my car problems in a single visit.

I visited the BMW Dealership of Monrovia to get my tire repaired. It was replaced, and I was out of the dealer's in less than about 45 minutes tops. it doesn't get better than that.

I feel I have had a lifetime of difficult experiences with dealerships and the car buying process. To avoid this of recent times I've bought the advertised special to minimize the hassles. So after reading most the comments about 'BMW of Monrovia' I was reluctant to even consider dealing with them. But they did have a few cars I was interested in looking at and had a trip planed in that area. To my suprise I had a very good experience with everyone there and bought a car. The sales man Tony Froussine was just straight friendly and helpful the whole way. I would work with him when my family next need to buy a car. He explained the Sonic pricing that they have, you have to go with that system there, hey as long as the price is right! He walked around the cars with me talked about what I wanted and explained things in detail when required. After leaving it for a few days I contacted Tony and asked him to arrange for a purchase. He worked everything out before I got back to the dealership to make the process smoother, he when out of his way to make things happen easy. Then Tony took me to the 'Financial guy' always the dealership 'heavy' in my experience. So I was ready - but this guy Oliver was the nicest guy I could have met no kidding. No finance or warranty bull no pushing things I don't want or any extras like magic spays etc. He just wanted to be genuinely pleasant, helpful and move the process along while covering everything with me, so professional. Not at all what I have ever had to deal with in the past. Oh and when ever I was asked to wait somewhere I was asked endlessly by staff passing by if was being helped or if I needed anything etc. So Take these comments for what there worth and go work with Tony Froussine.

I have wanted to buy my minis from Mini of Monrovia for years. I am so happy with their service. Also, for some reason, they gave me an awesome snowboard which my son will get for Christmas. I am so excited and so is my son and his family!

I've been coming to Mini of Monrovia since 2011, love their service.

This is a good dealer of BMW. Very nice sales person. Good repair service, only not enough rent car for repair customer.

Quick service. Was in and out of there in no time. Super friendly representatives.

The facility is currently under construction, and does create a little inconvenience. However, with the service level I received, it is worth it.

I purchased a CPO 2012 BMW 335i M Sport and love it! The service provided by the dealership has been exceptional and the staff have all treated me like royalty. I look forward to my next visit! Thanks again for all you help.

Great service. Wonderful, helpful staff. Honest folks.

Ray was extremely helpful and the staff was wonderful. We got a great deal on a lightly used BMW and we could not be happier.

Went in for my first service this past Saturday. I told Patrick, my service adviser, that I was in a tight schedule due to something unexpected happened. He assured me that he would do all he could to get me out as soon as possible. It was a busy Saturday considering it's the Saturday before Christmas and everyone wanted to get their car serviced that day. It took just a little bit over an hour and I was a happy customer! Oh, Patrick also helped me with my key issue and I am so glad that he was able to have it replaced. Again, my first service went smoothly and way faster than I expected! Thanks to you Patrick!

I'm thankful for your flexibility, courtesy, and great services. It's so easy to work with you.

Service technician Rob Burow is wonderful to deal with, extremely knowledgeable and really saw to it that my needs where taken care of. He is main reason why I return my Mini for service at Mini of Monrovia.

Excellent experience, little time consumed. Bruce Harris got the car we wanted.

THE DEALER GAVE US THE BEST SUGGESTION AND GOOD SERVICE.

The facilities are a little dirty right now with all the construction going on.

Purchasing a BMW at BMW of Monrovia was the most optimum sales experience I have ever encountered. Every single time I visited I was greeted with a smile. I always was offered a bottled water as I walked around the dealership while i looked and test drove vehicles. Joseph at BMW of Monrovia is the consummate professional. He guided me in my vehicle purchase which took me a while. (I'm Picky) This is my first my BMW purchase and thanks to Joseph and his team at BMW of Monrovia not my last.

Larry was wonderful and a pleasure to deal with. This dealership has always been a nightmare for me and it seems as though the service manager Ernesto made some very valuable changes that were necessary. Hopefully it stays that way!!!

Quick service, service rep was excellent, clean facilities, all needs were met

Tim Cheng my service representative at Monrovia BMW is truly wonderful. He delivers the highest degree of integrity and is honest with me about what needs to be done with the car. I trust him and I truly believe he always has my best interest at heart, which is rare nowadays. Clone him and give him a promotion!!

Tim was super nice and very helpful. The lady at the gift shop was so warm and nice as well.

Facilities currently under renovation, scheduled to finish May 2016, currently using Mini building.

Tim Cheng is fabulous and is always professional and honest. I believe that he truly cares about his customers and offers sound advice. Although there may be times when he needs to discuss something with you about your repair and/or timing that you would rather not hear, he does and he is always able to get you through it. He pays attention and listens which is a rare quality. Keep him as he represents Monrovia BMW with the highest degree of integrity.

Determination with great attentiveness towards customers needs!

Great...it all went smooth thanks to Tony.. adviser

Just got our third BMW car recently and a great experienced once again! Joseph Mourad really worked with us to accommodate our need. We never had a salesperson who is very helpful and extremely kind. Aside from loving BMW cars, he's one of the reasons why we never choose any other car dealers. I also would like acknowledge Neil DelasAlas for assisting us as well. Neil was the one who got us started with BMW cars and now loving it. These two exceptional people are just great to deal with. Kudos to your team! Thank you BMW! Luby Capistrano II

Service was very good, however, the facility is still under remodeling. It's very hard to have a parking spot but fortunately their associates gave a great help.

The facilities were average. The dealership is in the process of building a new facility, so they are using trailers as a temporary location.

Purchasing a BMW at BMW of Monrovia was the most optimum sales experience I have ever encountered. Every single time I went to the dealer I was greeted with a smile. When it was hot I was offered bottled water as I walked around the dealership and looked and test drove vehicles. Joseph Mourad of BMW of Monrovia is a consummate professional. He guided me in my vehicle purchase which took me a while. (I'm Picky) This is my first my BMW purchased and thanks to Joseph and his team at BMW of Monrovia not my last.

I scheduled a needed service for my mini, not knowing the outcome.It took almost two days to get it back in full gear, thanks to the senior service advisor, Patrick Kennedy, who was assigned to me. Patrick took the time to walk me through the Monrovia process with great patience and explained what was covered under warranty and how much certain parts would be. I can't tell all of you, how relieved I am to finally find a Mini Cooper service that I can rely on without hesitation. Patrick, with sincerity, said to call him whenever I have a question or if there are any future issues. I am the kind of person who appreciates this first time experience, and will return to Mini of Monrovia as a loyal customer for continued service.

I had an amazing experience here! The dealers here are not pushy at all and they are willing to help you out in any way. I worked with Sam here and he was amazing! He was very attentive to my needs in terms of budget, design of the car and the amount of driving. I never had any pesky phone calls doing a 'follow-up' and I was never offered/forced to possibly lease/buy a car. When I was here they had the Koji taco truck which was cool. Everyone here was very friendly and they made you feel at home.

You don't even need to look for somebody to help you .As soon as you enter staff will greet you and help you right away.Thanks mini of Monrovia especially Larry Rusk who knows what he's customer needs 100%

I left the my mini coutryman there for 2 weeks for some noise diaganosis. it was found to be the transfer case problem. luckly the car still has a manufacture warranty. Patrick was my service adviser. he is well informed & helpful.

I love Eli who always helps me with the BMW cars I buy!

Very thorough explanation for the recall and the further repairs by the service advisor.

Christmas came a little early this year. Thanks to the great customer service skills of Mr. Ron Demps and the staff at BMW of Monrovia, I was able to trade out 2011 328i in for a brand new 2015 320i twin turbo, complete with moon roof and a lot of other bells and whistles. It's got the quickness you'd expect from a BMW, yet the MPG is much better than our last one. The maintenance package is incredible, and we are enjoying it to the fullest. I highly suggest going to see Ron and his team!

Wow, from the moment I walked into the building I was in love with the Style. I bought a previously owned Mini and when I walk in they know everything about this car. My Service adviser Larry was just great. He took care of me from the beginning to the end. He help make sure I received the best pricing with his knowledge and creativity of this business. He call my extended warranty company and was able to use the full use of my warranty. Classy, Nice, professional....just perfect! My new Family!

Service was quick and efficient. Staff helpful and friendly.

I've bought my last 3 cars from BMW Monrovia and I will never buy from another dealership again. I love everyone there, from the sales staff (Eli and George) to the service and courtesy shuttle staff (Robert and Liz). They are just the nicest and most helpful people I've ever dealt with at a car dealership. If I could give them more than 5 stars I would!! I cant say enough great things about everyone there, I love them and they've always made me feel welcome and at home every time I've been there. I've recommended them, and will continue to do so, to everyone I know who's in the market to buy a great vehicle from a great dealership. They really know how to treat a customer right.

Took my car in as it was not running well at all, in fact it had to be towed in. I was originally quoted $700 for the repair, bad coils, misfiring on 3 out of 4 cylinders. After discussing the issue with my service adviser, he was able to get most of it covered, so I only paid around $130, so I left happy.

Long time customer and the service has always been great. Getting a new car from BMW of Monrovia has never been easier - smooth process and friendly staffs. Looking forward for their new building in 2016 - for easier access and more parking space.

Matt was very helpful service rep that took care of service needs.

I only can say find Lucy Kou, Internet Sales Manager at BMW of Monrovia for the best service and competitive deal. 5 Start service and easy and efficient buying process.

excellant MINI COOPER experience, comfortable waiting area. attentive employees

Recall notice for air bag was the only reason I came. Repairs and parts are super expensive at the dealership -unaffordable for me and my little car!!

BMW of Monrovia was provided great servicing for my BMW 3 series as part of no cost maintenance that BMW provides for new vehicles

The experience and service was very good. It was very easy and quick experience to buy a new car and dealer made it very convenient by delivering car to home. Excellent service

I brought my car in for service. My advisor Greg was professional and nice as always. He coordinated a ride to and from work for me which was easy and convenient.

Great Customer Service every time I visit them. Ask for Matt, he is great.

Good experience at Monrovia BMW. I am not the first visitor. I have leased two vehicles from Monrovia BMW. George helped me in each time. He is a great salesman!

I recommend Gorge La Rue if you're want great price and service.

This is my second Mini purchased from Mini of Monrovia. Every staff member was kind and courteous. It's customer service like this that will make me come back for my next Mini!

I get all my repairs done at this location. Even when I have an immediate need and no appointment I am able to get same day service. And I always appreciate the shuttle service.

Yahia and the team at Mini of Monrovia are simply the best. They listen to what you want and make it happen, what a refreshing way to buy a car! I love my new loaded Countryman S All4. The car is the perfect mix between fun and function.

I took my care in for service on Friday night and it was ready Saturday afternoon. Tim was great, he answered all my questions I had regarding the service.

Service was excellent. Sam was very patience and explained very thoroughly. Transaction was very smooth.

Extremely professional, all my concerns were met to well over 110% Thanks again!

Everything went smooth and professional ,and quick ,my car was promised later but was done quicker ...........Thanks to Tony.. Service Adviser

I've been a Mini Monrovia customer since 2008. I've always been well taken care of by my service contacts. Too bad John is no longer there, but my new contact Patrick has been great. Make sure you call ahead in order to schedule for your service.

Great price, Friendly and knowledgeable staff, and fast completion of sale. Great buying experience!

If buy a car is stressfull, buying a car in Mini of Monrovia is a pleasure... Yahia Zabdia made the most easy and grateful experincia, this is my third purchase and Im so happy !!!

Service Advisor Matt Clark was a pleasure to deal with.

My daughter made appointment for me but when I arrived they can't find my appointment records They fix the problem and assign me with a service adviser without any delay The regular service was done within few hours and they even give me a free car wash coupon due to the recycle water system is not available in their own facility

Great service department, friendly people that work there

nice people nice place the service is good this is the place to visit

Everything was great service, speed, people I would definite recommend this dealership to friends & family!

The whole process was pleasant and easy. That was a great experience

This is our second purchase here at BMW of Monrovia. Our first one went so well, when we returned there was no question that we would again see Ron Demps. His Customer Service skills are first class, and he goes above and beyond the norm to help all of his clients. His efforts continue throughout your owning the vehicle and helping you maintain and operate it; which is needed because of the vast amount of technology that are in these vehicles. I highly recommend BMW Of Monrovia and salesman Ron Demps to everyone who wants to purchase a great vehicle and have a great experience doing so, and then continuing through ownership and then repeating the process.

The service was great. I have got my car repaired fast.

Needed to have the car's computer checked. Gave it a clean bill of health and advised me about a nail in the tire so I could get it repaired. Overall, excellent professional service.

The people at Mini Monrovia were awesome--my best car purchasing experience yet! The car model I went in ready to buy, once I sat in it, wasn't really what I was looking for. They showed me a couple of other models and we discussed their features and I sat in one on the show room floor and fell in love. They offered to hold it for me for a day or two if I wanted to think about it (unheard of :) but I was in love so we sealed the deal quickly.

Took in my 7series for a coolant leak. They did an awesome job in a timely matter and fixed it right the first time! Couldn't have asked for more! THANK YOU!!!!

My service writer, Matt Clark is great. He always greets me with a friendly smile and he provides outstanding customer service. He goes the extra step to answer my questions no matter how trivial they may be. Thanks again for a wonderful experience.

The Service Rep,, Brooke Ranger, is terrific and extremely responsive. Goes above and beyond!

Just the way service should be done, effortless !! My service advisor Patrick Kennedy was polite and sincere, the car was done on time, what else could you ask for !

As always, very professional and helpful. My service adviser Brooke Ranger is the best!

Great service experience. Rob is a excellent service writer provided me with professional service got me in and out with no problems. Wish everyone had this customer service.

I've been going to the Monrovia location for service for many years now. Service is just okay. I think I just didn't find the right service advisor. Recently, I got my car serviced and Tim helped me out. He's great! Very professional, knowledgeable, and delivered what he promised.

Very easy and pleasant experience taking car of s minor repair. I found the staff to be extremely friendly.

Bruce Harris was my sales associate. He is the most knowledgeable salesperson I have ever dealt with. The entire buying process was fast and seemless. BMW of Monrovia is heads above the rest.... Oh yea, I LOVE MY BMW!

I have had the good pleasure of interacting with this specific dealership for many years. I have purchased and leased cars for my wife and I am always well pleased by the manner in which they treat us. This specific review in response to a service issue, the gentleman who runs the service department far exceeded my expectations. I plan on only doing business with BMW of Monrovia for the remainder of our transportation needs,

Joseph was so helpful and made the entire process so easy! Highly recommend this dealership and Joseph! No hassle, no gimmicks! Professional, courteous and found exactly what I was looking for!

This is the third BMW I have leased from BMW/Mini of Monrovia, they are wonderful. Beautiful facilities, the client advisors are excellent and make the process easy. I will be leasing from them again.

I walked into this dealership and was helped from the beginning. I was looking for my new car and was assisted immediately. I received great offers on my new car and was helped through the process of purchasing the car the entire time. I would recommend this dealership to anyone since they provide great services and is very friendly.

I have had my car for five years and have it in several times. The staff from the person who greets you the service advisor ( Brooke Ranger ) and the person who gives you a ride home are all professional and courteous.

Great experience! Car buying can be such a headache and I appreciate the smoothness of the process. Thanks again!

The service department was very professional in helping diagnose and solve an engine issue.

Sales was comfortable and reliable. The process was also quick and easy

I have owned 4 separate BMW vehicles over the last 18 years. I chose BMW of Monrovia to service my cars because of their great customer service and for Tim who is the best customer service advisor that I have ever dealt with. A true CLASS ACT!!!

Purchasing a great car should also be a great experience. Neil Delas Alas made purchasing a certified pre-owned MINI so easy. He's your guy if you ever want to purchase a MINI. This is my third MINI and I have purchased all three from MINI of Monrovia.

They are under construction, so the facilities are a bit tight. But I took my Countryman in for its second service. Though I had an appointment, I had to wait a bit, but the staff was friendly and very helpful. What I appreciated most was that they didn't try to up-sell me on a bunch of services that were not needed, unlike the last dealership I had it serviced at did. They suggested something small that wasn't covered by the warranty and my husband agreed that it was a good idea. We will continue to use this Service Department for sure.

Lots of construction but they are handling it well.

Since the facility is in construction can not give a better review

my sales man was Thomas cervantes. He was so helpful for me and very kind. absolutely, i will recommend to my friend to him.

Mini of Monrovia is my favorite Mini dealership. This is my second Mini I purchased from Mini of Monrovia. I was shopping for a used Mini and after talking to Leon my salesman. We figured that a new Mini was to way to go. Leon is the best. He is not high pressure and a very nice gentleman. He was very patient with me and understood what I wanted. He even picked out the perfect model. I'm a Mini guy for life and when I need a new mini, it will come from Mini of Monrovia. Thanks.

Mini of Monrovia is my favorite Mini dealership. This is my second Mini I purchased from Mini of Monrovia. I was shopping for a used Mini and after talking to Leon my salesman. We figured that a new Mini was to way to go. Leon is the best. He is not high pressure and a very nice gentleman. He was very patient with me and understood what I wanted. He even picked out the perfect model. I'm a Mini guy for life and when I need a new mini, it will come from Mini of Monrovia. Thanks.

I had a great experience here. Not too many hassles and force/" talked to death" to buy anything options I did not want. George El Rai was very professional and up front about everything. Even when my car was just delivered, he did not find it in acceptable condition for me to take home so he gave me a loaner and wanted to get the car detailed before handed me the keys. I would recommend coming here. I gave facilities 3 stars because it is still under construction so parking was a pain but the Mini dealer was great looking

It was good. The staff were friendly, coffee was good and lobby was clean. My car was serviced quickly and I was informed of it in a timely manner.

The team at Mini Monrovia is not a selling team. They are a family and make your experience seamless. With all the years I have been buying cars, never have I experienced this. They are such a pleasure to deal with.

Service was great, Staff was helpful, friendly and knowledgeble

I've purchased two BMWs from BMW of Monrovia. I went back for the second one because of my satisfaction with the previous buying experience and their service department. The purchases were straight forward, honest, and at a reasonable price. There are at least 3 BMW dealers closer to my home but I drive to the Monrovia where I've had only good experiences. The staff is competent and friendly and they always get the work done on time. My first BMW was a '03 Z4 I owned for 10 years. It never required any repairs, only routine service. Same with the 128i that I currently own. The dealership is being completely rebuilt, so the service and sales areas are in temporary trailers. Yet, they are clean and comfortable.

It was GREAT! I really enjoyed the service. It was very spectacular, everyone was helpful and genuinely tried to get you the best price for your car and also tried to help you find what you were looking for in your budget.

I came in to test drive some cars... This place is crowded but I got the helped I need... Plus they are under construction so it's understandable. I walked away with a nice brand new car... Love it so much... managers and coworkers smile with a nice greeding... I would come again for service and drive test ?

Very satisfied with repairs and assistance. Ratings speak for themselves.

Exelent service I recommend for my friends Clean , fast , and very friendly stuff

Charles Wu, the leasing specialist at BMW of Monrovia, was excellent in every way. This was the most trouble-free experience I have ever had trading in a car for a new one. He even went beyond what is expected in that he himself drove to the port to pick up the car. Everything was ready for me when I arrived the next day to get the car, and the paperwork was conducted efficiently as well. I could not have asked for a better experience!

Loved the personal touches and support. Tracy and her staff were great.

Took my car for service, diagnastic Tim the service writer understood the problem and the job was done promptly.

I have leased all of my card from BMW OF MONRIVIA I always get the best deal every time. Marc Nordin one of the managers took excellent care of me and help terminated my lease. Found me exactly what I needed. Yahia Zabdie delivered the car and picked my old car he is Amazing!! Great experience, great people. I have all of my family and friends buy and lease their cars there as well.

Place is always packed when I come in. Matt always gets me in and out with perfect customer service.

Loved the experience so far from the Branch's manager Elie who take care of my trade in for me for a great value! Will recommend more bmw lovers to get cars through that branch.

BMW of Monrovia did an excellent job servicing my BMW.

Went in for service, greeted in a warm manner and service was completed with time frame expected!

Brook Ranger is a great service representative! She always follows through on all promised work and keeps you posted on the progress. Makes it an easy and satisfying experience.

My service technician went out off his way to give a very excellent service.

Scheduled maintenance was performed within 1.5 hours at beginning of work day. Quick and reliable performance.

Sales Rep was very accommodating. Listens to all our needs.

Even though BMW on Monrovia is going through construction their temporary set up is very nice and comfortable for the guests. As for the service, Brooke Ranger is the best service advisor. She is attentive, thorough, and very very nice.

THE WHOLE CAR BUYING PROCESS WAS MADE FAST AND PAINLESS BY JAE KIM AT BMW OF MONROVIA.

Greg was super attentive and awesome as always . He offered a car wash coupon because they were unable to wash cars because of the construction

Very respectful...reassuring and informative service advisor in Sean

Brooke is the best service adviser. She always kept me informed when my car would be ready, and what I will need in the future. Thank you BMW for providing great customer service.

Tony and Ray are class acts. Did everything possible to make sure I got the car I wanted and I got it. This is my second car I have purchased from them. I have driven them all and BMW is still the best in my opinion. Thanks for all your help and hard work on my deal.

I like to shop in Mini Monrovia because all staffs are very nice, they offer great price and good services.

Brought my car in for service, got excellent service from Brooke.

Greg Hernandez was outstanding as my service advisor. He was thorough and professional as well friendly and knowledgeable.

I got my BMW at the BMW of Monrovia. The Sales Manager George and his assistant Jorge and Charles,even the Financial Advisor are both nice and helpful. Everything went so smooth and comfortable.

My service manager Brook, was very attentive and answered all my questions and concerns in a very timely manner. Like most BMW owners, I like to be involved/informed in the servicing process my 335i conv. Brook promptly returned my calls every time.

The engine service light came on suddenly at round 5 pm last Friday. I was very worried because I needed to pick up my daughter 50 miles away that evening and attend a conference 30 miles away next day. I called BMW and was instructed to go to the nearest service center in Monrovia. I was told that I have to leave the car there overnigh and they didn't have a loaner car at that time. The service coordinator Tim even tried to contact another BMW dealer to see if they have a loaner. The answer was no. After that I decided to take a risk to drive the car, however, Tim didn't giveup. He called someone to run a quick check to see if it's safe to drive the car. After a while, I told that it's not safe to drive the car. Fortunately, Tim tried very hard to give me a loaner. When I went to pickup my car next day, He explained to me what was wrong and even walk me to my car. Tim Is very professional and polite. He tried very hard to help me. I am very satisfied with the services.

Great service, and fast. Service Rep, Matt Clark, helpful, friendly, knowledgeable.

Great, fast, friendly service. I would rate the experience as 5 stars for all categories if not because that the facility is under construction and it was difficult to find parking.

Overall experience was excellent from scheduling the appointment , arrangements for loaner vehicle, follow-up on status, and timely completion of service/repairs.

i had a great start before i purchased a 2010 ford escape. the car had t be jump started for the test drive. within 5 days i had to get a jump start. so i emailed the sales person i was dealing with. they said sorry for the issue and was forwarding my email to the used cars dept managers. after 3 days i still have not heard anything else.

Larry Rusk, the Service Advisor made my first experience at the Mini of Monrovia the best I've ever had. At this point, they have earned my business from here on.

I received nothing but top notch professional service from Internet Sales manager Geores El Rai. Everything Was explained clearly and Received what I was informed over the phone. I do recommend this dealership.

I am one time auto repair owner this dealer very good severe so I like this name dealer

I received a call from Monrovia BMW reminding me that my car's maintenance service was due and an appointment was arranged for the following week. On the day of service, I did not have to wait for long before I got to talked with the service tech. The job for my car finished within 2 hours as told. I was happy because the whole process was fast and easy. They have a very nice waiting area and the staff were very friendly.

Matt Clark is the best service Advisor, When I call in for service and schedule a loaner he has everything ready for me to drop of the car and get back to work, He provides service with a smile. Matt provides me with excellent client service.

Excellent personality relationship to work with him in the future

Tim Cheng was very polite, efficient, and helpful. He answered all my questions and went out of his way to make the experience stress free. I was pretty impressed as I usually dread going to get my car fixed. I had gone to a private mechanic last year and was overcharged. This time it turns out there was nothing wrong with my car and I only needed instruction on adjusting certain settings on my car. It was a relief to be treated in an honest and respectful way and I was pleasantly surprised as I was not charged anything for the inspection and all the time Tim took with me!

These people understand customer service..Always the best.

Service department was able to accommodate the services that I needed and finished it in a timely manner.

I've had my BMW i3 for 10 months now, and the fan motor for heating and air conditioning had some problems. It was also time for routine maintenance. Being a new BMW customer I was not sure what to expect. I was astonished by the excellent experience ! Tim, in service, arranged for a beautiful 328i loaner, ordered the part, performed the maintenance - and I did not pay a thing. All covered. Plus, they kept me on the road. Everything was handled smoothly and efficiently. Great job Tim, and BMW Monrovia service team !!

Neil was extremely helpful as I live 100 miles from the dealership and we made the deal through email, text and phone. Monrovia had the perfect BMW that I wanted, and Neil made it happen with ease!!

Everything are excellence, I got all the information very fast and clear, I make decision immediately right after the briefing from the sales representative Monrovia. BMW GT 328 is a good car, I like it. I will refer my friend to Monrovia BMW if the need to by a new car like me. BMW Monrovia provide good service and give us lots of detail information about the car that we have. Overall, I am very satisfy on this.

Tim Cheng who was my service advisor was very friendly and quick to service me. He was honest and straight forward. Loved the fact that he kept me updated and had me in and out fast!

Very happy with the quality of repairs and customer service that I receive from that dealership the employees are smiling and professional

Brought my mini in for service and received excellent customer service, Larry is so friendly and helpful.

great services., I am very enjoy this experience. Thank you for helping us.

Excellent Experience, salesman was nice and knowledgeable. I recommend this dealership to anyone seeking a new BMW

This dealership was amazing! Such good customer service. I have an older BMW 2006 I usually take it to another shop because I always thought the dealer would be more or add stuff I don't need. I went to Monrovia BMW for the first time and I had such a good experience I had to be at work soon so they took my car right away and serviced it quick gave me a good price and a car wash. The gentleman that helped me Greg Hernandez I believe made sure my car was done in time and it was. I will defiantly be purchasing my next BMW from there and no longer be needing to go to speciality shops I was being charged more at those places and thought I was saving this whole time.

Yes, very good. Though my Vehicle need to repair over 24 hour, but you rent another vehicle for free. And give me a clean car coupon.

I was given the most personal service by Tracy Molnar. I was not pressured into anything. Great staff and great car buying experience

I went in for an oil change and in the process of doing the oil change, it was determined that there were problems with the water pump. The pump was replaced, and I want to thank everyone that I interacted with for their help.

I was contacted by Tracy Molnar regarding an inquiry on a BMW X1. She was there through the whole process with no pressure. Letting me make the decisions throughout. Tracy provided the most professional service.

I was in for an oil change. they found a recall issue and had the car ready the same day. very helpful and efficient. I will be back.

Excellent customer service! This is my third car I've purchased from BMW of Monrovia and they are always willing to help. There are closer dealerships to my house but I always do business with them.

Had bought 5 different BMW models from Monrovia BMW because of the perfect service I always got from Elias El Rey, At a point when I was in a market to purchase a Mercedes, I couldn't trust any one else but Elias, and but he only sold BMW and Mini, I called him to get advise about a Mercedes I had seen in Mercedes dealership that I didn't trust the sales person, and I got a surprise call from Elias he moved the Mercedes to a Monrovia BMW dealer so it will be easy transaction for me Thank You Elias you made it happen and I'm very happy with my car. One salesperson you can always trust Elias El Rey. WORTH 10 STARS

We leased this vehiicle to make it affordable but the total experiance was great ,all people involved were very knowledgeable of the car and showed us how to operate everything we will be back.

their service is great and awesome! and they know what am i look for and they trying to match up that what i was look for.

Larry from service helped tremendously to get my car done in a timely manner. He tried very hard to get my car covered with my extended warranty. However, the car was not covered, but Larry helped give me the best possible deal he could.

We are very happy with our rep at BMW. Matt Clark is the one that has made a difference. We keep coming back to them because of his customer service skills. He is always so courteous, professional and makes any process so simple. Thanks Matt.

I would like to say that I'm very satisfied with Bmw of Monrovia service advisor , Matt Clark. He treated me like I was a movie star. He made sure to listen to all my needs and concerns. I told him that I would be waiting for the oil service to be done on my 2015 328i. I told him that I don't want want my vehicle to be washed. He told me no problem. He than offered me free coffee and free bottled water. I really like the way he treated me, I felt like I was at a Lamborghini dealer. The VIP treatment. My car was also done in less than one hour. I recommend to all to ask for Matt Clark as your service advisor when u visit BMW of Monrovia.

The experience I had at this dealership was AMAZING! Great customer service. I got exactly what I wanted and more in my car. I absolutely LOVE it! This is my 6th car I've purchased in my life and by far was the easiest, quickest and BEST experience I've had. I highly recommend them they went above and beyond for me.

I bought a used car from Wei Wei Wang. He helped me to finance a car. Thank you Wei Wei!! :)

Great the dealership. Joseph made the process so easy and enjoyable. Will never go to any other dealership for a Bmw. Thank u.

After not receiving a call back on a part which was ordered, the situation was turned over to Robert who did an excellent job and follow through ensuring the car was fixed properly and in a timely fashion

We purchased our CPO 2013 528i over Labor Day weekend from Elie Mrad and his team - an easy, no hassle experience. End to end a great experience. Same great experience getting help from Greg Hernandez as our service advisor.

I dealt with the internet sales mngr Elie Mrad. He was great. Process was quick and easy. Elie was very helpful and informative. My only negative was they sent me on a test drive with a young new guy who knew nothing about the car and didn't know any answers to my questions about this particular used vehicle.

Fast, easy and the least stressful time I've ever had buying a car.

Having been in the market to buy two cars for my wife and I this past month (we had purchased hers 2 weeks prior), our experience at Monrovia BMW was most pleasant from the first call to inquire about a vehicle ('14 BMW 640i Gran Coupe) through the moment I drove off the lot in a vehicle ('13 BMW 535i) once purchased. More specifically, Joseph Mourad and his assistant Jerry, patiently walked me through my process of deciding which of their vehicles (there were many choices) was best suited for our current family needs. As a team, they thoroughly discussed the pro's and con's of each as it pertained to our situation narrowing it down to a few solid choices. Once the decision was made on which vehicle to move forward in purchasing, Bob (the Finance Dept. arm of the team), expeditiously ensured that our finance package was in order as it pertained to a trade-in vehicle all the more adding to the overall pleasant car buying experience. On the heels of our recent purchases, we do not plan to be in the market for a new car in the near future. When seeking out the next new vehicle, nonetheless, we'll be sure to start with Joseph Mourad at Monrovia BMW. We're happy that this is where we ultimately purchased a vehicle and if this had been where we had started the car buying process, we would have saved countless hours on lackluster visits to many (not all-full disclosure) dealerships and likely had purchased two from him. Thank you.

Having been in the market to buy two cars for my wife and I this past month (we had purchased hers 2 weeks prior), our experience at Monrovia BMW was most pleasant from the first call to inquire about a vehicle ('14 BMW 640i Gran Coupe) through the moment I drove off the lot in a different vehicle ('13 BMW 535i) once purchased. More specifically, Joseph Mourad and his assistant Jerry, patiently walked me through my process of deciding which of their vehicles (there were many choices) was best suited for our current family needs. As a team, they thoroughly discussed the pro's and con's of each as it pertained to our situation narrowing it down to a few solid choices. Once the decision was made on which vehicle to move forward in purchasing, Bob (the Finance Dept. arm of the team), expeditiously made sure our finance package was in order as it pertained to a trade-in vehicle all the more adding to the overall pleasant car buying experience. On the heels of our recent purchases, we do not plan to be in the market for a new car in the near future. When seeking out the next new vehicle, nonetheless, we'll be sure to start with Joseph Mourad at Monrovia BMW. We're happy that this is where we ultimately purchased a vehicle and if this had been where we had started the car buying process, we would have saved countless hours on lackluster visits to many (not all-full disclosure) dealerships and likely had purchased two from him. Thank you.

It's always so awesome when I get Matt he always takes care of me and has such a great attitude he treats everyone of his clients with respect even when you can tell he is busy. I go here instead of anywhere else because of him start to finish I feel so taken care of at this dealership!!!

buying a car from this place was easy and pain free.

I was searching for used Ford Edge with low mileage on cars.com and came across a 2013 Ford Edge SEL that was listed by BMW of Monrovia. As soon as we arrived at the dealership we were greeted by Ray. We informed him we were interested in the trading in our 2008 Nissan Rogue for a Ford Edge. He let both my husband and I test drive the Ford Edge and we loved it! BMW of Monrovia gave us a better offer on our trade in than the Ford dealership we checked out previously did and also gave us a much better interest rate. We were very happy with our purchase and the service we received at BMW of Monrovia.

Awesome! Brooke in service is amazing! Joseph Internet sales Best!

At the time of the service, Monrovia has a temporary trailer while construction of the new facility is in progress. Work still continues with great service. Thank you.

My service advisor was nice and helpful. Kept me updated the next day by calling me.

I purchased my pre owned certified 328i at Monrovia BMW. I had it serviced recently by BMW of Monrovia and was attended by Matt. Matt was very professional and kind and explained everything to me in detail. Due to the excellent service provided by Matt at BMW of Monrovia I will continue to take my BMW to Have it serviced by BMW of Monrovia.

Service was prompt, efficient, and friendly. No waste of time. Nice environment.

Service was great considering that they are building a new facility and everything is torn up.

After shopping at a few BMW dealerships, I decided to buy my new BMW X3 at the BMW of Monrovia. Everybody there are very nice and friendly. Joseph Mourad (sales manager) was very helpful and made my purchase very easy. Jimmy Hsieh (finance manager) spent time to explain the details of the purchase contact to me, so i feel more comfortable to sign the contact. I am very happy with their excellent services.

The staff is very efficient, professional and courteous.

quickly did the job while I waited. great accommodation to me

I needed some work on my 7 series, everyone was very helpful and made me feel like they were looking out for my best interest. They help me save a lot of money and I highly recommend them. Best Service Department I have ever dealt with. I not only purchased my 7 series here but whenever I need to get it service I drive all the from Orange County come see them.

Nice car, nice dude, nice service.

Very good coustomer service, it was fast and clean I will defenily go back to that dealer and purchase my next car there.

I had some issues with the leather wearing-out prematurely so I brought my car in to have them look at it. It took a little convincing that the issue was not wear n tear, but rather a defect in material. They had a guy come in and restore the leather—looks like brand new. During a routine inspection, when I dropped my car off, they discovered a small oil leak which they also repaired. My car was less than two(2) years old so everything was covered under warranty. When I came in they were a bit busy so the wait was about 20 minutes; however, their customer lounge was air conditioned and had water and some small snacks so I didn't mind waiting fro them to get to me. Everything went smoothly and I got my car back as promised. My service adviser kept me informed of what was happening each day. Great service and I would definitely recommend BMW of Monrovia to anyone looking to buy or needing service for their current BMW or Mini.

I had a great experience at BMW of Monrovia. Greg Hernandez was my advisor. He checked in my vehicle for an oil change and I was out of the dealer within 40 minutes. Great Service!!

Always appreciated servicing our BMW cars with BMW of Monrovia; great service personnel (Brooke) and servicing of the vehicle!

I have been to this service for other repairs before but even with the construction going on it went very well.

Everyone was attentive, knowledgeable and so easy to work with

First time I get a vehicle from Monrovia dealer. I love the service from my salesperson Thomas, he was very nice and answer all my questions. I will definitely recommend this BMW dealer and to ask for Thomas.

Took my Mini in for service - they were great!

Adrian was extremely helpful in resetting the radio code on an older model I am restoring. I was in the area and stopped in despite the construction. They could have charged me but did not. This will be my dealer of choice for my next purchase.

Since I bought my BMW in 2010, I have been coming to this dealership for service. On my last most recent visit, I went to the dealership mostly for maintenance and found out that my warranty was about to expire. I was assigned Matt, who was beyond exceptional, in customer service. My car was promptly assessed by Matt and the service team and I was told what was service was needed in my car, most of it which was covered in my warranty, even though my BMW did not alert me of such maintenance repairs. Matt and the service team did an excellent job in making sure all necessary work, especially work covered through my warranty, was performed now rather than later when the warranty expired. I also appreciated how the other repairs that were performed were very fairly priced and were considered absolutely necessary for the safety of myself and my growing family. Since my car was in the shop for many hours, I was provided a shuttle ride home, where again, the customer service was excellent. I highly recommend Matt and this dealership. Now that my warranty has expired, I will still continue to service my car here.

I learned on Saturday that to replace the Mini battery is a bit complicated. You cannot just drive to auto zone and put one in. I was lucky that Mini of Monrovia was able to take me as an emergency and get me back on the road. Rick was amazing and so personable and when I mentioned I was so starving. the porter, Vigo, offered to drive me to get something to eat which was very unexpected and kind!!!

Made an appointment in the afternoon for any service advisor, and Matt was my advisor. Matt said car will be done next day, and sure enough got a call from him saying car is ready for pickup the next day. Overall he provided excellent service, and will use him again in the future.

Matt did a great job in explaining everything. Keep up the good work guys and will definitely see you the next time.

Matt was extremely helpful and got the job done quickly.

Rob and John both went above and beyond the call of duty to explain why and how a particular procedure was done. They answered my questions and asked me some questions that I'd not considered. Felt truly like a valued client! Dr. Alan Hedman

I had the pleasure of purchasing my "new" pre owned 2009 BMW 328i from this dealership today and I was more then satisfied with the customer service! I mainly dealt with Tomas Cervantes and David Boen who were very nice and pleasant to deal with. They seemed to be very honest and very helpful in putting me in the vehicle I wanted. Thanks for the great service and thanks for making my day!

Update: Got my 335i back and couldn't be happier!! Please contact Amber or Sean with any concerns you may have and I assure you they will make it right. Made some complains earlier about my purchase. Had a call this morning (07/23/15) from the GM. What a great guy!!!! He made sure all my concerns were noted, and scheduled me for a free installation of invisible mask. Will update soon. So far he's been one of the best people I have dealt with in the car biz.

This was My first time buying a bmw the staff there was very helpful . All of my questions and concerns were thoroughly answered,was very pleased with customers service, overall It was a great experience !! Thank you bmw of Monrovia I'm loving my car ¿

Simply the best car buying experience of my life. I just leased a 528i from BMW of Monrovia and everyone was just fantastic. My sales guy David Boen was the nicest man I have had the pleasure to meet in a long time. He was extremely knowledgeable and answered all of my questions. Sales manager Abdou Mourad helped me get a great payment. Finance manager Jimmy Hsieh made the paperwork process quick and painless. To top it all off, my BMW genius, beautiful Brie Varni went over all of the great features of my new car and made sure I knew how to use everything before I left!!! If you're in the market for a new car, I highly recommend you stop by BMW of Monrovia; just be ready for an amazing experience!!!

One VERY happy customer here, the best sale and comfortable purchase experience ever... at a fair value. I searched and made the arrangements online and stopped in for a test drive only. The Internet salesperson Lucy was no haggle, no fuss, no pressure - the nicest car sales person I've ever met. Even the finance manager was comfortable to deal with. Yes, the new construction has made selling cars a challenge on a shrunken lot with portable buildings but the fine product BMW, and the efforts I encountered show this dealership is working hard it. Thanks for a great Father's Day purchase experience.

Looking for a BMW? Tomas is your guy! Best salesperson ever! He answered all my questions. I got there literally 5 minutes before closing time and I didn't feel rushed.

Don took the time to understand what I was looking for in a car. He showed patience throughout the whole process and was incredibly knowledgable in every model I was considering. If it wasn't for him, I likely would have left with a car that I wasn't 100% sold on. Instead, he worked with me and got me into an M4. Although the dealership is under major renovations, Don made the effort to ensure that my experience was not affected. Whether you are set on getting a BMW or just looking to get a new car, go speak with Don Engle.

I shopped around the various BMW dealerships in LA such as Beverly Hills and Pacific but decided to go with BMW of Monrovia. Don arranged to ship my M5 from Texas in lightning speed. I got the car I want at the price I wanted to pay. I look forward to getting my car serviced here as well and know that I will be taken care of. I hope the service department is as efficient and accommodating as the sales department.

Although the dealership is undergoing a remodel, I was very impressed with a salesperson named Don Engle. We walked onto the lot last Saturday not sure which new car brand we would purchase . We had driven both the GMC Terrain and Acadia. And ruled out the Ford Exployer as options. Don Engle was friendly, informative, and new his cars. After test driving the X5, we fell in the love with the particular car we drove. Don was informative, no pressure and relaxed. We left the dealership and discussed buying the car at home that night. Sunday we called Don on his day off and he arranged a salesperson to take care of us. The purchase went smoothly, the Costco price was a great deal and we were never pressured to buy. Brie did a wonderful job of orienting us with the details of the car and Charlie our salesperson stand in were all wonderful! We would return , this was a great experience. The paperwork went smoothly and the deal was completed professionally.

This dealership is great. There are plenty of new and used cars that are all fabulous. Test driving is easy and low pressure. Don Engle sold us a car! He's a miracle worker! The plan was to stop in for 30 minutes and look around. We ended up hanging out and watching the Kentucky Derby together, drove a few cars around the block, and voila! We ended up with a beautiful specimen -- a 2012 528i. We never thought we would drive away with a car. Usually we think about a purchase like this for months, years even. This is truly unbelievable that we are Bimmer people. Thank you, Don! You rock!

Lucy super responsive and helpful, I would highly recommend her.

I purchased a 2013 M5 ON 4/29/15. Don Engle - Sales, and Jerry Lytton - Service Manager, went above and beyond to close the deal at exactly what I requested. A big thank you to Ryan Li, sales manager, in his role in making the deal happen. Customer service was top notch. Thanks again for the ease in the experience of car buying as it can sometimes be a challenge. LOVE THE CAR and staff at BMW Monrovia.

Lucy Kou was incredible. So friendly and nice. Made my purchasing experience so great! I bought an awesome mini cooper. I recommend you go to her when buying a car. She is so personable and helpful!

My experience over the past weekend was incredible...the main reason....Lucy Kou. From the second we walked in to the time we drove off in our new Mini Cooper, Lucy was as great as you can get. Her hospitality, knowledge, and professionalism are top notch. If you want the best car buying experience as possible..ask for Lucy.

If you're worried about the rating here, keep in mind that more than half of these reviewers have never been anywhere near this dealership. Some guy complained about his service to a group of people on a social media website and got a little army to try and get petty revenge on the dealership by having them all rate it one stars. I have visited/shopped around at this dealership, and the staff seemed good enough by BMW standards. Plenty of friends of mine have purchased cars from 3 series to 7 series here. I'm not saying that this is the best dealership in the world. They're probably going to be shady behind the scenes like any other dealership (not really saying much). Some will be pleased, some wont, but to barrage a dealership with negative reviews because an error was made and ONE customer was unhappy? Unacceptable, quite frankly disgusting. Don't listen to the reviews, try the dealer out and see for yourself.

Every nice service and Elie is my personal seller... Got really good and cheep deal on it. Recommend him for anyone wanna get a new BMW or Mini Cooper

I was in the market for a BMW, but wasn't too sure about which model I'm trying to get into. I walked in to Monrovia BMW and Charles Wu came up to greet me, he was a very friendly sales person. He was very patient on introducing a couple different models to me, to help me get an idea what I really want. At last, I set my decision on a 335i sedan, Charles guide me through the lease process and it went very smooth. Overall I had a very great experience here getting my new car, and now I'm in love with my BMW. I for sure will come back to BMW of Monrovia again for my next car.

I was referred to Charles at BMW of Monrovia by a family friend, who has been a long-time loyal customer and referred many satisfied customers to this dealership. Having just relocated from the NYC area to LA for work, I was in immediate need of a new car after having gone several years without needing to drive much at all. Not only did Charles communicate openly with me for weeks even before I had visited the dealership in person, successfully retrieving the exact model, color and premium package that I wanted on the car, but also made handling all of the paperwork a breeze once we got into his office. What impressed me the most about my experience at BMW of Monrovia was how knowledgeable Charles and the rest of the staff are about the cars as well as the financials. I did some comparison shopping at other dealerships such as Audi and definitely found Charles to be not only the most informed and earnest but also the most passionate about what he was selling. I am now a proud owner of a beautiful 425i coupe, and likely a loyal customer of this place for a long time.

To all WV Reps call Bruce Harris to get your BMW he will make the process fast and easy. 626-256-4013

Great experience!! Excellent service!! Don Engle our sales guy was very friendly, funny, and knowledgeable, he made me feel at ease since it's my first BMW. He worked with us on giving us a great deal!! Jeremy Longoria-The BMW Genius, explained all the buttons and features of my new 328i. He was very friendly and he said there are no stupid questions, to give him a call if I needed help. Thank You!!

Remember this name, Don Engle, because that is all you need to know if your looking to buy a car at BMW of Monrovia. I recently purchased the new 2015 BMW M3 from BMW of Monrovia and Don Engle was helpful from the moment he picked up my phone call to the moment I drove off with my new car. Before I called BMW of Monrovia, I tried 5 separate BMW dealerships and couldn't find the car I wanted. When I eventually called BMW of Monrovia, Don Engle was responsive and found out right away for me if they had the car I wanted in inventory. He assured me that the car will be there and personally promised that he will hold the car key until I got there. Once I arrived at BMW of Monrovia, Don Engle behaved like a true professional and helped us through the process of buying a new car like we were his personal friends. It was the best experience I ever had buying a car in the United States and I will definitely go back to BMW of Monrovia for my future needs. After I purchased my vehicle, Jeremy Longoria, the BMW Genius that showed me all the features and entertainment system on my car was knowledgable and helpful. He taught me everything I needed to know about my car's electronic systems and helped me setup all the car's features to my personal specification. All in all I had a wonderful experience at BMW of Monrovia.

Es mi carro favorito.

I Love BMW`S

Bought My MINI in April 2013. Best experience of my life. I purchased 2 cars already both are paid off this one is my third car that I'm purchasing & this has been the best shopping experience ever. Kristin made it fast & easy. I will recommend all my family for future car purchase.

I have been looking online @ various used Volkswagen EOS models. BMW of Monrovia had 1 w/very low mileage & my price range. So I drove from Long Beach to check it out. I saw it right away on the lot & within a minute someone came & asked if I had any ?'s or wanted to speak to someone about it. Brian came out right away. He answered any ?'s I had & if he didnt know the answer he found someone that did. There were quite a few managers walking around so someone was readily available to answer any ? & point out all the pluses of the vehicle. Since I was @ BMW, I did not expect them to have great knowledge of VW. Collectively all my ?'s were answered & I was taught how the different gadets work on the car. This one has quite a few. When we went inside to discuss purchasing it was very easy. No back & forth, back & forth from sales guy to sales manager. Brian asked what I wanted to do & he said he was going to go check out various options. And thats exactly what happened. Within a few minutes he was back w/the options. I picked one I was good with & from there I went to the finance guy. Finance guy filled out the paperwork, explained the paperwork, I signed & I was out of there w/the vehicle I came to see within a couple of hours from when I walked on the lot. Prior to coming to here buying a car has always been a painful experience ending w/buyers remorse. Not this time! Very Pleasant experience w/a very helpful & very pleasant team of sales, management & finance people!

BMW of Monrovia is nothing short of professional. I traded in my S2000 for a CPO 128i, and the dealer gave me a fair price on both the car I was trading in and the 128i I was purchasing. They were willing to work with me on price and were completely honest about the values of both the 128i and the S2000 I was trading in. They never did the "hard sell" bit, they never pressured me to make the purchase then and there and they were patient with all my questions. Elie and Neil both went the extra mile to ensure I was satisfied, and I walked out of the dealership knowing that I had absolutely made the right decision. I would (and do) wholeheartedly recommend this dealer to friends.

Our experience with Monrovia BMW was unlike any other dealership that we had visited. We drove 180 miles to purchase our vehicle. Ike from Internet sales was very pleasant and very professional yet made you feel like you were family. Neil was absolutely awesome with his knowledge and customer service skills. These gentleman made the experience memorable. Go ask for Ike and Neil they will take care of you!!

I came in too look at a certified preowned bmw that i saw online. I was helped by Ellie who was in charge of online cars. He was very friendly and assisted me with the finiance part. At the time i was not 100% sure if i was approved, but even so he help me look at other bmw offered at other dealers. He didnt have to but he went that extra step in helping me. That gave me the incentive to recommend my friends to buy their cars at monrovia. The paperwork process would be like any other place i guess. Overall everything was perfect and i drove the car home.

We had purchased our first BMW when we lived in Sierra Madre from Monrovia BMW. We really liked the dealership. Now we live in HI - Ike from Internet Service helped us with a trade-in and purchase of a new X3. It was complex as we had to ship our car from Honolulu. We would definitely use Ike and Monrovia BMW for future purchases.

I was serviced promptly with friendliness and professionalism. Thanks Connie Noll for making my experience pain free

When I first arrived I was directed by Connie Noll as to where to park my car. She reminded me to leave the key with her so I wouldn't forget it in my pocket, and took me to the waiting area. As soon as Matt Clark was done with his brought me to his office and answered all of my questions and concerns. Thanks you guys, and hope to see you again next year...

I visited Monrovia BMW for my car's routine maintenance and what I received was more than routine customer service. The whole staff was great. The person that stands out among the staff was Connie Noll. She was very nice and pleasant during the entire visit. Great job!

They are Great!!! Both Connie and Matt are extremely helpful and friendly.

The SA Matt Clark was informative and professional regarding the services I inquired. Always great service!

When I look for a place to get my car serviced I look for three things; Convenience, Quality of the Work and the People. Convenience- BMW of Monrovia is close to my home, but more importantly their hours allow be to drop my car off early and pick up late. There has never been a time I have had to wait for a long time for an appointment. Quality of the Work- With my busy schedule I can afford to have to take my car back to get things fixed. They are very thorough and get it right the first time. The People- This is my 3rd 7 Series BMW, so building a relationship with my Service Advisor is extremely important. Matt Clark is my advisor. He is enthusiastic, friendly, competent, but most importantly I trust him.

My customer experience here was phenomenal. A very sweet woman named Sharon greeted me with a smile and happy attitude. Its always nice to be welcomed well especially when bringing a car in for service. She was on top of everything and made the experience worth the wait. I hope I have her correct name down. She was blonde and very helpful. Thank you Sharon!

A big Thank You to Natalie and George for making my BMW purchase the best :) Natalie and George are considerate and patient. They are friendly, and knowledgeable. They take time to communicate features and specifications. Everything is out on the table for you to see. They share information and clearly go the extra mile- the experience was fantastic. One week prior to purchasing my car from Natalie and George, I had attempted to purchase a new BMW from the sales team at BMW Riverside. Riverside sales team wasted my time, failed to keep promises, attempted to push me into models other than what I wanted and I walked away feeling disrespected- I told them so in a letter to management. I have been a loyal BMW customer form many years and never had I been treated in this way. From me to you, purchase your next BMW from Natalie and George at BMW/Mini in Monrovia- you will be happy that you did!

What outstanding service. Connie Noll is the best at greeting customers. She provides immediate attention, arranges a service writer and has the driver drop you off quickly at your place of business. Outstanding customer service! Joe Doty

Connie Noll and Brooke not sure of her last name were very courteous and helpful