Great service!!!

Matt my service advisor was great as always. Very efficient, got my car in and out quickly as I was waiting for my vehicle, making my repair seamless. Great job !

We found a fantastic deal on a NIssan Kicks. Everyone was super courteous and attentive and Edwin got us the best deal possible. Great experience at this dealership. Edwin rocks!

People are nice there. Highly recommended.

The sales guys Weiwei and his boss are very helpful! We got a very nice BMW X3 here ! Good deal&Good service !

I love BMW of Monrovia, my Service Rep Greg provides outstanding service. Greg - Thank you for all that you do!

Great service! The gentleman that assisted me was most helpful. Very efficient service.

Tracy was amazing! She helped me pick the perfect car for me on my new life journey. She answered all my questions and was very helpful in the decision making process. I would definitely recommend my friends and family to the BMW of Monrovia dealership.

Great customer service!

I would start by say that the GM Mo is a class act and would get 5 stars. Jaime in service is very nice, kind and polite and all around good guy and also gets 5 stars. The reason i gave the 4 stars is because of the used car manager. I have to say that if you could give someone zero stars he would be the one to get it. No courtesy no follow no emotions it seems like he hates his job and quite frankly he is pretty bad at it. I've been in the car business myself for a long time and I've done every job possible, I'm surprised that the sonix group held on to someone like that, there is a lot better talent out there. I didn't want to write this but a lot of people lost their jobs because of covid and i wanted to point that out. Thanks Mo and Jaime. You guys did a great job.

Matt Clark at BMW Monrovia is a top notch service advisor. If you have an M car, he’s the guy to bring it too. Knowledgeable, attentive and keeps you in the loop the whole way through. He’s also a super nice guy and fun to chat with about cars, music whatever. If for some reason he ever moves over to Porsche, I think I’ll have to get a Porsche ;) He’s that good.

Mr. Kastseryn, had just the right balance of knowledge, efficiency and friendliness to make my first BMW purchase a pleasant experience. Thank You.

I visit Monrovia BMW yesterday night and this morning. I buy the used car from Monrovia BMW this morning All workers are very nice and friendly I really enjoy them Thank you

Mr Jorge Valdez personal adviser for my BMW 325 made me feel at ease and explained everything detail by detail. I was worried about a ride home and he got me shuttle to and from the dealer. I also worried about the amount they would charge but at the end their prices are are reasonable and fair and they don't do any work until you approve it. GREAT SERVICE JORGE !! Thank you..

Had a great experience when I turned my car in for repairs. Greg Hernandez made it so easy and simple from the start to finish. Explained everything that my car needed and future recommendations that I would need. 10/10 experience, highly recommend.

You have provided a number one service to me.

Great Experience. Yuri assisted me. I was in and out in 3 hours.

Very friendly and helpful.

My service advisor was friendly and professional, explaining the process and issues clearly. The safety measures are done properly, giving me peace of mind for the visit.

Tracy Molnar help me to make everything easy and a pleasant , Easy to deal with

Could give 5 stars only if seevice adviser has better communication skill. Told me my car would be done in same day but no one called me for any updates, I ended up waiting for 4 days and found out they had to order parts. I tried to call couple times everyday, never got updates nor call back

The service was great. I would prefer at this time to just repair my car and leave out checkout out the entire vehicle

I was shopping for a new BMW i went to few other dealerships and finally ended up buying my BMW from them , they gave me the best price comparing to others , Their staff including sales person Mohammad and financing guys are very friendly and polite . Looking forward to do more business with you Guys !

Very pleasant, friendly environment. Matt Clark was very friendly and was willing to make sure my car was serviced right away.

My service advisor Matthew Clark was very helpful! Kept me updated and ensured I had a loaner while my vehicle was being serviced. Thank You !

Friendly staff. Would visit again.

BMW of Monrovia is the best car dealership in San Gabriel Valley. Conveniently located on Mountain Ave. off the 210 Freeway, they are helpful, honest and professional at all times. My experience with Service and Sales has been exceptionally above other dealerships. They take their time to satisfy my automotive needs. BMW of Monrovia makes sure that you are safe and enjoy your new auto purchase. Thank you Team!

Took my car in for service yesterday. Nothing big just an oil change. Tim West was my service advisor and he’s the absolute best! Professional, courteous and he made sure to get my car serviced and ready to go as quickly as possible! I leased my 750 at BMW of Monrovia and I’ve taken it there for all service related issues. Nothing but great things to say about the guys and gals that work there!!

Great service ! Thank you BMW Monrovia.

Loving our X3M we just picked up...our 6th BMW lease from BMW of Monrovia. Bruce is the best!

Sales person Kal was very. Ice and helpful. Signing was agent was nice but it concerned me I need to be protected by extended warranty and a service contract. I wondered if I was buying a car that will be breaking down. I love the car so I hope not.

Eddy helped me with my service and he was great! He kept me informed of the progress and was very professional. However, I did not have a good experience with he cashier, Sonia. She was extremely rude and did not provide good customer service, which was disappointing. Overall, I'm happy with the service on my car and will be going back in the future.

Excellent service, nice people

Bmw of Monrovia has taken very good care of me. Overall service is 10/10. Tom Ryan is the best advisor anyone can ask for. His knowledge and passion for the brand impeccable. Someone give that man a raise! I will be back again soon!

5 STARS SERVICE Matt Clark VERY HELPFUL AND PROFESSIONAL Thank you 🙏

Very friendly and professional staff.

I loved my very first visit BMW of Monrovia. Staffs are kind, well-mannered, and a great companion to assist the customer. Especially, I have a great customer experience with a sales associate name, Mohammad. He is a humble, honest, family-oriented, and down-to-earth person. If you want to buy BMW in Monrovia, please visit so and look for Mohammad. I highly do recommend him for your go-to guy for buying BMW. Mohammad called me brother, and it doesn't feel forced or feel awkward. Again, Mohammad is such a great person to help you get the best BMW out of BMW dealership.

Service great. The car was ready at the specified time and everything was done to my satisfaction.

The service is outstanding!

Went in for a airbag recall service. Made an appointment easily over the phone with Connie, who was very friendly. Upon entering the service area, I was greeted by an associate who was not friendly at all. I told this associate why I was there and I had an appointment. At this point, I felt like I wasn't welcomed at the dealership, rudely, I was told to wait in the waiting room. After 10 minutes, I was greeted by Jorge, who handled the recall service and gave recommendations on servicing my vehicle. Jorge was friendly and helpful, I was satisfied by his service.

We had a great experience at BMW Monrovia. Yuri was awesome to work with he was very knowledgeable about all the models and patient with us, we test drive at least 7 cars before finding the one. Yuri was upfront on all the details about the vehicles and the financial worked with us on sorting out the financial options. Looking forward to working with them for my next upgrade.

We've been going there for 30 years. Efficient service. Handicapped parking is frequently taken, at least in part, by vehicles for sale. Doesn't seem to be a concern to management. Not good.

Yury was great! Answered all my questions and concerns. Had a poor experience at this dealership prior to my interaction with Yury. He definitely turned things around for me and I?ll be back for future purchases because of him.

Matt Clark has been my Service Adviser for quite a few years. Highly recommended! Thank you

Great service! Great communication and fast repairs! Matthew was very friendly and helpful.

Ari was extremely helpful. He addressed all my questions, paid attention to my criteria, never tried to ignore what I was saying, looking for. He was very personable, pleasant, respectful and engaged. He kept me fully updated about the process and made sure my kids were comfortable. He made it a real pleasure to purchase a car!

I wanted to thank Jorge valdez for first class customer service..and thank the team at bmw monrovia for discovering the pinched wiring harness and blown fuse that a skyfine usa technician caused when they uninstalled a iid..ill for sure be coming back to you guys when I have any issues in the future..

It’s a great experience as usual. Hopefully they do car cleaning again in the future but nonetheless great experience. Thomas Bryan is very helpful and well detailed on his explanation. Overall awesome job bmw of Monrovia.

With COVID safety procedures in place purchasing a car was very different. My sales person at Monrovia BMW did her very best to make my purchase experience safe and effective. When situations arose that needed her attention she was on it immediately.

thanks to service director M.Daniels, he is awesome..... Eddy A. was amazing and very helpful....

Courteous and prompt

I would never buy a car from here again.... management is terrible, but even with that said Eddy is a professional and always does his best to make sure his customers are happy!

Neil provided excellent service. Thank you for everything.

Jade as fantastic. Straightforward , direct and quickly responded. We may lease another car from her now.

Matt Clark is the best service advisor ever. Always responsive with a sense of urgency and knowledgeable and expert in what he does. He makes you feel like a valued customer. Thank you Matt for being one of a kind! You’re the best!

The service here is amazing!! My Service Advisor Matt Clark is always professional and helpful.

The facility was nice and comfy! Overall rating was perfect! Bruce helped me alot and gave me a great deal on my car!??

The reception staff have a very good service attitude.

great experience. Our sales guy Yury was a pleasure to work with. I had been texting back and forth him for over s month, and he always answered my questions in a timely manner without being pushy, or constantly trying to get me into the dealership. once I did go in, he showed me everything My wife and I asked to see with patience, and never was pushy, giving us our space. Ended up buying an X7, when I originally thought id look into an X5, due to a great deal and professional , non- pressure approach by Yury., Highly recommend

Jorge Valdes provided me with excellent service! He got straight to the point and handled all my additional questions regarding future service needs! Thank you!

Professional work place grate customer care

Jorge was very helpful and took care of the recall and maintenance for my 330i. Very happy with the service.

Outstanding service.

I'd been wanting a Z4 for years but had not found one that was configured the way I wanted until we found one last week in the inventory of BMW of Monrovia. As the dealership is over 350 miles away, we handled everything over text, phone, and email. The whole process was efficient and smooth and when we drove down to complete the transaction, the car was ready and we were in and out fairly quickly. Jade Hind is an awesome sales person!

Service here is excellent, shout out to advisory Jaime Avila. He?s going extra miles to give you advice and feedback on your car service. I will definitely recommend this dealer to my friends and families.

Matt Clark never disappoints. He’s always kind and courteous. He not only cares about my vehicle , he took the time to ask how I was doing. A1 Service!

Have been working with BMW of Monrovia since 2012. Excellent Sales and Service Departments. Thank you!

The five stars is definitely for my service guy, Matt. He is always attentive and helpful for my vehicle needs. I appreciate his service and assistance.

Service was excellent. Mr Hernandez was so nice and took care of everything that needs to be done and delivered the vehicle on time as promised! Thank you much!

Fast and timely service provided. Clean and modern facilities

very pleasant . pure customer service

I always have confidence and peace of mind when I bring my car to BMW of Monrovia. I know that service is beyond compare. I trust that my car is in good hands and it t will serviced right. I would like to commend my service advisor, Matt Clark, for his excellent customer service. He made the appointment for me and provided me a loaner. He is prompt in communicating to his customers what needs to be done to my car and calls me when my car is ready. He is a great asset to BMW of Monrovia. Thanks, Matt Clark👍🏻 MN

The survey was already submitted.

Thomas Ryan, service advisor, was professional, courteous and thoroughly explained the service needs of my vehicle. I felt safe visiting BMW of Monrovia. Their Covid-19 protocols and cleanliness of the facility made it clear that management takes this pandemic seriously. I was very satisfied.

Great service by Tim, highly recommend and will continue to be a repeat customer as I have for years!

great service but waiting time too long. eddy was very helpful...

Serve Representative Thomas Ryan Is the best! He?s courteous and prompt!

Matt Clark in service dept is always very Helpful. Honest and easy to work with.

Timothy West was absolutely helpful and honest with my car service. Will be coming back and recommend to others.

Good service and fast

Excellent service!! Thanks Thomas

Great experience! Love my car.

Very professional!

It took about 15 or 20 minutes before my service advisor called me to his desk. Once there things were handled quickly and efficiently. I was shuttled to work and when my car was ready I was shuttled back to the dealer. Pretty smooth I’d say...

Mr. Mohammet Moon helped to pick the one exactly we wanted.

Great experience Eddy was the guy who helped me out as always he is very experienced and great communication with this guy. Thank you

Jorge is very helpful and honest service representative. Fast Service.

Happy that Tim took care of me and was able to provide quality of service

Outstanding personal attention. Had a loaner ready for us. Meet the time estimate.

Jorge , was very friendly and knowledgeable of everything. Was very responsive and quick on all the questions we asked. if you go there ask for Jorge.

Thank you Neil for going above and beyond with our CPO 2017 X3 purchase!!! Patient, knowledgeable, and made us feel at ease, Neil and their team made car buying a great experience! Thank you so much!

Amazing experience, Tracy was extremely helpful , she and bob are really true. Amazing quality service and we will buy again our next car from there .

My advisor Matthew Clark was so helpful and went the extra mile to work on my loan car. He meticulously checked on my car and even worked on 2 recalls that i missed to comply with. The service is absolutely excellent. Very highly recommended.

My advisor Matthew Clark was so helpful and went the extra mile to work on my loan car and check meticulously my car. He even worked on 2 recalls that I missed to comply with. The service is very excellent. Highly recommended!

excellent.... I was in a hurry and the adviser did all she could for me to get in and out quick ....Thanks for a great service and experience

Great service through and through. Although the concierge area had no water or coffee anymore due to COVID-19, the overall service with Matt was swift and professional.

Matt Clark was an absolute delight from the beginning of the process to the end. Prompt in returning my call and in setting up an appointment. Got the service turned around in the time he promised. I travel 25 miles to this dealership even though there is one in my neighborhood!

Everything was very professional & Mr. Clark very courtesy.

Mohammad helped me purchase a certified pre owned bmw and helped me choose which car I was looking for! I gave him the details of what I wanted in a car and what my price range was and he was able to help me find a car that best fit my needs! So if you come to this dealership go ask for Mohammad he’ll make sure to take of you!!

I recently purchased a 530i from this dealership and the person that helped me was Mohammad! Mohammad helped step by step, I told him what I wanted when I was looking for a car and he was able to find a car that was in my price range and had what I was looking for!! So if you come to this dealership look for Mohammad!! He’ll treat you right and help you throughout the whole car buying experience!!

My service advisor Timothy West was very cordial as I drove in with no appointment. He addressed the issues and got my BMW in for the known repair immediately. An unforeseen critical condition was found that I was not ready to address; however, Tim was able to work things out for me. He is very knowledgeable and definitely goes out of his way to ensure you are a happy customer! No hassle nor worries at Monrovia BMW with great service. I’ll be back😀

friendly helpful and informative staff

During a trip from Utah to SoCal in our 750i, we got a drivetrain error message on the display, and the car's power greatly reduced. We pulled off the highway and into a lot and called the nearest BMW dealership. With a quick call to BMW of Monrovia, they got us in within 30 minutes. When we got the news that it would be at least another day, we made efforts to book a rental car. The service manager told us to cancel the rental, as they would accommodate our need with a loaner. They reached out to us quickly to let us know the issue, fixed it quickly, and we were on the road again in our own vehicle. This was an amazing dealership to work with in a crisis, and we are so happy to have worked with them!

Great service and help to answer all the questions about the car.

I had more than excellent customer service when my car was being serviced they told me it was going to take an hour it didn?t even take an hour it took about 35 minutes I was in and out pretty fast they?re BMW mechanics know exactly what they?re doing they will leave your car in excellent condition, I would recommend you use BMW of Monrovia for your BMW services and purchases.

Every time I go, I am very satisfied. They can inform me of everything about the car in time and carry out maintenance and maintenance in time.

Timely, efficient and proper service. I highly recommend BMW of Monrovia for all BMW servicing needs.

Nothing But Superb

10/10 service, with the hard working salesman Mohammad! He worked on the crazy deal that I can’t refuse it. Thanks to him I can have my first BMW in my life! JL

Sassy and Classy is the car I purchased with the help of the pleasant associate who greeted me as I walk around the car lot.? I would definitely recommend Minnies of Monrovia to all those who inquire. Everyone who assisted me was very knowledgeable and had great customer service.

I took my 2020 X-5 for 20k service. Service manager Matt Clark at Monrovia BMW provided top service and addressed all my questions. Thank you for A experience

I had my oil changed at BMW of Monrovia and was very satisfied at the service. First of all, booking an appointment was so easy and Connie took care of the schedule and had reserved a loaner because a recall has to be performed too. Thomas Ryan is excellent in taking care of my car and had checked what else is needed. He found out that I have a check engine light on. Rebecca of the loaner dept gave me a loaner car. Service was done by the end of the day. Overall, the service dept was very clean and I feel safe knowing that they are disinfecting every car and I see every staff practicing safe hygene.

Great customer service. 10 STARS

Went in to look for a new car had the pleasure of being assisted by Moon, he was so professional, friendly and personable made the experience perfect without feeling pressured at all. Hands down best salesman I’ve worked with to date. When I got to the paperwork portion had the pleasure of working with Malcom he was very informative and friendly with an occasional joke. Over enjoyed the experience - Thanks so much !!!

The experience was perfect. Transaction was very smooth. Tomas Cervantes helped me and he was great to work with. He is extremely professional and friendly. I will definitely be coming back for my next car. Thank you!

Tim West is good...overall experience was great with this dealer!

Nice little car. Great for my son to commute back and forth from Camp Pendelton. Truck space a little small but it works.

I enjoyed serving here, very good service! Car maintenance is also very fast, staff are very enthusiastic, thank you for helping me!

All I can say is WOW. Matt in the service department is an A Class service representative. Such a great attitude, efficient work ethic, and is very very accommodating. I brought my BMW 5 series in for service and ended up needing an engine replacement. Matt made sure to call me frequently to relay updates on the engines shipment process and installation. He also made sure I got the best bang for my buck. We all know how pricey it can be to service any foreign car. Matt made the process easy and affordable. Nothing but a smile driving my BMW with a new engine. Feels like a new car again! Thanks Matt! I’ll be sticking with BMW!

Thank you. 5 stars rating for Tim West. He provided a professional and helpful service. This is the only BMW dealer I will go to for the future.

Friendly and fast service!

Good!!!!!!!!

My advisor Matt provided excellent service and his technician also provided efficient service which is unusual for car dealers.

Great service department

Great service and kept me on post.

Everything was easy, fast and reliable. Only thing that bummed me out was that the car wash station is closed. Besides that everything was great! Jorge Valdes was a great help. Highly recommended this dealership for any of your BMW needs.

Neal was great. patient, kind, and helpful

Excellent service and my Advisor, Matt Clark, was very helpful! I appreciate his help and am very happy with BMW of Monrovia. Thank you.

The service here is always impeccable. Jorge is the best service man. He takes good care you. People like that are assets to a great company. Thank you Jorge V.

Awesome and best dealership and service center in SoCal!!!

5 STARS SERVICE VERY HELPFUL AND PROFESSIONAL

Great experience in BMW Monrovia . I would recommend it.

Very helpful people got an appointment right away.

It was efficient! They have the loaner ready for us and we were in and out at the service center. Initially, it would be a day job but they called us after 3 hours and it was done already.

Service Advisor Matt Clark is very knowledgable and helpful. Excellent place to get your BMW serviced.

The service was great and Mohammed was even better. Best experience I had at a dealership

Tim is wonderful!!

Great! they really know what they are doing. Even during the pandemic they would send me alerts about how my car is doing.

Awesome service! Tom is a gem!

Tim West in service was very cordial and was going to deliver my car due to health issues. Much appreciate his concern.

Good as always. Very kind and resourceful. Time-efficient too .

i just purchased a x3 bmw. Yury was very helpful! if You want to buy a car, Set a appointment with MR.JURY. His the Real MVP! I Would most definitely set another appointment with him, when i want to go look at more cars & will recommend family & friends. BMW Of Monrovia is THE BEST! I HIGHLY RECOMMEND!!!!

Mr. Jorge Valdes was very friendly, informative, and quick to respond when I had any questions via text messages.

Timothy is so nice and considerate. The job nicely was nicely done.

Great service. Would be nice if they wash the car after service

Great service and great people.

Brought my vehicle in for service. Matt C. helped me out. I have to say that he has been the best service advisor I’ve had in a long time. It was quick and easy. I’d give 10 stars if I could. Definitely recommend BMW of Monrovia for all your service needs.

Matt was awesome. He was making it so easy for me. I was in and out for only a couple of minutes. The service at Monrovia BMW was great !

Took care of my car in a timely manner! Friendly service.

The staff at the BMW of Monrovia are outstanding ambassadors offering services with a smile. May I suggest a bonus?

Excellent service, I didn?t have an appointment and they were able to take care of me within an hour, amazing!

Tom was personable and proficient as a service advisor.

Wonderful experience, very helpful staff. Mohammad (Moon) helped me find the car I wanted, made the experience seamless and pleasant. He was fast, helpful and responsive to my requests from the moment we chatted on the phone to the moment I drove off in my new car. Would give the customer service and the dealership my highest recommendation!

It's my second time visiting BMW of Monrovia. The first time was for oil change and it was such a pleasant experience that I went back again last week. Came in for another oil change but they where nice enough to tell me that its not due until 3k miles. They checked my cars service record and they advise me to have the brake fluid flushed and replaced. To me that says a lot! Honest and outstanding service which a lot of business establishments lack these days. Thank you again and I will come back for that oil change next time.

Staff was very helpful I didn’t feel rush or misinformed

I have been very pleased with the efficiency of the service department at BMW of Monrovia. Service advisor Tim is also very knowledgeable and helpful.

I love dealing with Tracy at Monrovia BMW. I always get treated nicely and get a fair deal on my Vehicle.

Their customer services was excellent and they kept me updated about my car's repair status daily.

Excellent job to take care of my car

I've been going to this location for the past 9 years. Matt helped with getting my battery replaced without any hassles. He's super friendly and easy to work with. I love the staff at BMW of Monrovia.

Great! Tim was great!

Bought my bimmer at BMW Monrovia, and have been getting regular service here ever since. Matt is always my service advisor, and he is absolutely awesome. Great staff all around, and top notch service - I would not accept anything less, and never had to.

Great customer service and service

I had a great experience at BMW of Monrovia. Not only do they had a great selection, but the pre-set, no haggle pricing makes purchasing even easier. My salesperson, Ari, was great! Although he was busy assisting other buyers, he made sure to frequently check-in with us to make sure we were doing okay. The Fianance Manager, Malcolm, was great, too! I purchased a BMW 540 sport line and I love it! I will be referring people to Ari for their next BMW purchase, and I will go back to Ari in the future when I am ready to purchase again. Michelle Olden

Great customer service from the moment we got into the dealership.

after having to turn in my leased X5 and never had an issue with this car I decided to lease another X 5. I had such a great experience with Tracy. I dreaded all the paperwork but she made it so easy and was so personable . I really love the X 5 and will be back!

Perfect experience! Moon was the ultimate professional and I look forward to working with him again soon! I’m a BMW girl for life now cause of him!

Jorge was really good but the dealership had only 1 driver so I had to have my friend pick me up and take me back to the dealership.

Dropped off car on Thur, problem was diagnosed on Fri, part arrived Tue am, and I was able to pickup car Tue afternoon. Thank you to Tom Ryan, my service tech!

Service department was exceptional. From the call center where helpful options were provided to friendly and detailed information provided by service consultant. Best experience ever with an auto servicing center.

Outstanding service great staff

Very friendly and great service

Great customer service and did the work in timely fashion!

Very friendly and efficient. Drop off and pickup very organized.

Service advisor was very nice and helpful, service was very good.

FAST , EFFICIENT AND FRIENDLY

I had a great experience leasing my new vehicle. Kim Scholz was amazing. She did her homework prior to our appointment so when I arrived, I was shown exactly the car I wanted to lease. This saved me invaluable time and convenience. I’m extremely satisfied with the whole process and would not hesitate to recommend her and BMW of Monrovia to anyone. Thanks again Kim.

Easy to work with!!, sales person was great and helpful.

The service team is “awe”-mazing!

The best service special compliment to graig Hernandez excellent service writer thank you Craig for taking care of us all the time👍👍👍

Nice and friendly service

Tracey was great, she took time to understand my needs. She allowed me to take my time for my decision and was very patient. The finance guy Ronaldo was great as well. He had a great personality and was very courteous. My experience was amazing and I love my car.

It was a great experience for me. I’m a first time BMW owner so it was my first time at a service center. Tim was immediately very helpful even though he had his hands more than full. The lounge was pleasant with a nice temperature setting. After my vehicles inspection I was given the breakdown of repairs. Once I had chosen a date to come back for repairs Tim set me up with a loaner vehicle for the date giving me more peace of mind at the end. Thanks so much.

Caroline was the best! she went out of her way to help me and give me the best options for my car. I definitely recommend BMW Monrovia.

Very professional knew what was going on with the vehicle took charge and got me out quickly. I am a satisfied customer. See you on the next visit.

Appointment set up was very easy and quick Had an oil change while waiting with a decent price.

Service advisor Greg was very professional and responsive. Thanks.

Matt is professional and friendly. He made things easier for my busy working schedule. Arranged loaner car and called to update the work progress. Outstanding!

Very professional and helpful

Eddie was the same attendant that received my vehicle last year. He was great then and again this year. The vehicle was taken car of I’m a prompt fashion and Eddie was great at informing me along the process. Excellent service.

Perfect service

Gregg is great in service, he communicates with you the entire time your car is there, which helps so much!

I needed an oil change for my car and BMW Monrovia got me an appointment right away! Mr. Clark was my service advisor and did a great job assisting me with the process!

Everything was good and everyone was nice. We where there longer than we expected but we understand the situation due to the crisis we’re in.

Our experience was nothing less than flawless and exciting for our new purchase. Mohammad helped us from start to finish and accommodated us whenever possible. THANKS MOHAMMAD! The Chan Family

Greg is steak sauce A1

Matt Clark was epic to work with as he always is. Thank you Matt!

Amazing service, great facilities, good communication!

Jade took care of all my needs and wants, she delivered my new vehicle and picked up my leased vehicle.

Thank you Greg for always making it go so smoothly with scheduling and service...top notch 👌🏽

Very good service experience.

Fast efficient and courteous. Also mindful of Covid 19 issues that made me feel safe.

Very nice staffs~ thanks for your help. = )

Great experiences , definitely I will buy again my next car

Easily one of the best vehicle purchasing experiences I have ever had. Entire experience felt safe with social distancing measures in place. The Sonic purchasing experience was stress free, transparent and seamless, and I left resolved that I'll keep an eye out for the Sonic logo the next time I buy a car. I really loved not worrying about haggling on price - and frankly, their price was so competitive that I really didn't hesitate to agree to the price.

I do appreciate the time and excellent service I just received when I exchanged my 230 i series to X2 at BMW of Monrovia . Mr.Joseph Murad the manager, and Kyle Simon sales person were so helpful. Thank you for your dedication...

Great!

Matt Clark was our Service Representative and he was AWESOME

Excellent service by Matt Clark and the team. Shame they?re not washing cars for clients!

Great service by Tim. Good mechanics there you can trust.

My service provider is Tom and he is a dear. I went in with a terrible mood and he made my day, got the car back to me right away and it was as easy as can be. Feels like a much smaller shop than it really is. I have been a Rusnak client for years so this is a new experience and I am very happy. Thanks

It was an extreme pleasure working with Eddy! They had my navi fixed and serviced my vehicle without any issues.

The service department is always fast and easy with experienced people to assist you. Eddy is the best, friendliest and most professional person there and will patiently accommodate your needs. Outstanding team. Thank you Eddy!

Caroline was absolutely amazing and attentive to my needs. Caroline made my experience caring and personalized.

The servicing was done well with no problems. I had a loaner car which helped. I had good communication, and I have no complaints.

Caroline Jonathan at Monrovia BWM is the BEST! I called her for an oil change in the afternoon, came in without an appt at 2:30pm and she and the rest of the team were able to get me out of there by 4:30pm! Phenomenal job!!

Very timely service with quick response times from the service advisor. High quality work and I have brought my car here for every oil change needed.

I would like to say thank you so much all team of service BMW of Monrovia!! You are the best guys, will back again!!!

Caroline Jonathan is one of the best service advisor at this place!!!

experience at monrovia was great, every employee with great attitude. thank you !

Shot out my guy yuri for an excellent costumer service he’s the best sales person I have ever delt with treated me with excellent respect and curiosity. got me the best deal in minutes I was in and out the dealer with my dream car with one of the best deals 👌🏼

Very kindly from your reception and staff, very good work for the social distance procedure.

What a weird time to buy a car, but Jade at BMW of Monrovia was more helpful than I could have imagined! We were able to do most of our talking via text/computer/phone and when I got there, she dropped everything to get my deal done as soon as possible! Because I am an essential worker and I had to take time off to make my purchase, BMW of Monrovia delivered my car to me the next day as it hadn't been finished being detailed the day before. The thing that blew me away was that it was a USED car purchase and not very expensive, so I appreciated that they treated me like a BMW customer not just a used car customer. She cannot have made much on the commission of this sale, but she still bent over backward to make it happen.

service was awesome matt Clark was great

Matt consistently provides excellent service, professionalism, and accurate recommendations.

Great service, efficient and very respectful. They attended my quickly and very little wait. Thorough explanation

Showroom was super clean l, modern, and spacious. Sales person (Neil) was not pushy. He was very professional and down to earth not typical car sales guy. Highly recommend him. Finance gentleman Bob was also very helpful.

Jorge was easy to work with and kept in good communication with me. Drop off was quick.

I love BMW Monrovia first class all the way!!! ??Tis is my 6th BMW I have purchased from the dealership and the always do a great job!

Great service as always. Given CV19, they made great plans and layout for social distancing. Payment was by mobile and touch less. Quality of work on my car was excellent.

Very accommodating customer service. The associate, Neil, that assisted us definitely went the extra mile to ensure that we received the best experience possible. All of our questions were answered and we were given in-depth assistance for even the small details. If you come here, ask for Neil.

Excellent customer service. Answered all of our questions. We were given a great deal all the way around. We worked with Jade Hinds and she was really easy to work with. Jade made us feel no pressure at all about the purchasing decision. we are extremely happy with the experience.

My service advisor, Caroline Jonathan was so awesome. She was very friendly and knowledgeable with all the service options for my vehicle. Her professionalism made me feel comfortable and secured throughout the entire transaction. Caroline is a true asset to this dealership.

Amazing service. Kim Scholz made my first BMW purchase easy and straight forward! Definitely recommend this dealership and Kim!

Jorge was his name yes I remember because he has a great attitude in light of these trying times. He was very thorough and informative with the New standard procedures that are implemented In order to keep the staff and customers safe while in the waiting room in order to keep the staff and customers safe while in the waiting room. I noticed that BMW of Monrovia Adhered to the safety requirements to its staff members and the public and keeping mask and gloves as part of the safety protocol adhered to the safety requirements to its staff members and the public and keeping mask and gloves as part of the safety protocol There were also signs located throughout the dealership I felt they took the necessary precaution to keep the customer safe and respected the no contact rule they also included disinfecting the car once it was returned in my possession. I received an electronica text message from Bmw to complete my transaction my customer service agent Jorge. Since it was my first time there at BMW of Monrovia Jorge Took the time and explained to me the process upon receiving my vehicle he explained the repairs that were done to the car including disinfecting the car and he also provided me with a his contact If I have any other questions or concerns. I felt Jorge went above and beyond. Thanks!

Service was good during this crisis. All it was a radiator hose and they handled it honestly.

This is the second vehicle i purchased. Will come back

Caroline is a great service provider that walked me through my repairs

Excellent service. Jorge Valdes was my service advisor, very courteous & friendly. Thanks much!

Great, Kim was very helpful and she was very nice.

Even in our current state of pandemic, the level of customer service and compassion was extremely high! I was very satisfied with my visit and with the high level of customer service that I received.

Caroline is providing a great Service and completed satisfied.

Always very helpful and knowledgeable about all cars. Friendly and happy service.

very easy to do business with. Very good customer service. Very knowledgeable salesperson

Just had my car serviced at BMW of Monrovia. Great all around service. Kept safe distance during covid 19. The guy who helped me was Jorge Veldes. Outstanding job and detailed explanation.

Kim was great. Great communication and ease of purchase. Thank you!

It was great. They help me find my dream car, the support was great

Thank you so much Jorge for your help and good customer service 😁

Just has another great service on my 320i from Greg, Service Manager at BMW if Monrovia. Ask for him next time you need your Bimmer serviced. This place is awesome!!!

Good people and best after sales service. Thanks to Caroline Jonathan, very friendly and helpful 😃👍🌺

It’s a top notch facility and the staffs are friendly. My service advisor Matt Clark was very helpful knowledgeable and prompt. My vehicle was properly service and on time...

Caroline did a excellence job for my BMW thank you very much.

I am a relatively new customer to BMW of Monrovia, but I have been very satisfied with the service I have received on the occasions I have been. My service advisor Caroline Jonathan could not be any more attentive and lovely. It is so refreshing to feel as though you are being heard and given individualized care. She walked me through every step of my car?s service and communicated with me as the work was progressing. I couldn?t be happier with a service advisor. The garage is state of the art, clean and well-maintained. This was a great experience and I highly recommend BMW of Monrovia.

Dealership was very clean and the entire experience was excellent! Car was fitted with anew airbag due to the recall. Also provided with a loaner vehicle. Everything was complimentary. Repair was done in about 3 hrs...

Good place to have my car serviced , I got prompted attention with professional explanations of car problems needed to be taken care of. Then I got loaner car to drive home for 4 days

the service advisor Caroline did excellent work very time.

I always bring my bmw here to get serviced as other dealers take too much time.

They did a great job dealing with my warranty company and a great job fixing my 5 Series, but I'm a little upset with them... Actually, I'm very upset, they put me in a 740 loaner and I fell in love with it. What am I going to do now? I guess I'll have to come up with $90k for my next car. My service tech Jaimie was awesome. Thanks guys!

They did a good job on my service maintenance and my service advisor did excellent work.

Good experience with the sales person. The accounting is pushing to sell extra warranties

This is a review of both the Sales and Service Department. I purchased my car over two years ago and have visited the service department twice since then. When I first purchased my 335i, the car salesmen were very friendly, accommodating, and not pushy. My only issue was when I finally decided to purchase the car, I had to wait an hour to see the lady who was going to handle the finance paperwork. Even after having us wait while she was handling another customer, she would not accept no for an answer for the extended warranty. Very extreme pressure sales, which took 20 minutes just to say No to the extended warranty. My total car buying experience was 4 hours on a Saturday when I went there specifically to buy the car. As comparison, I bought a Mini next door since then and I was in an out within an hour on a Sunday. The Service department is very well organized. I have never felt that I have waited an excessive amount of time and the loaner program is top notch. I have worked with both Caroline Johnson and Greg Hernandez as Service Advisors and both have been friendly, professional, and informative. I recommend booking a service appointment 2 weeks or more in advance so that a loaner is available. The loaner I received on my last visit was a brand new 2020 330i. Everyone is accommodating and makes the experience enjoyable. Even if they find something that might need replacement soon, they explain the issue in detail and don't pressure you to get it done. In my last visit, when I received the car is ready email, the email said the car is ready & in the wash department. Retrieving the car was quick & easy, but the car was definitely not washed. I did not make a big deal because I had to leave and prefer washing my car myself. In summary, I recommend BMW of Monrovia for the inventory of cars, friendly service, and a professional dealership.

Jorge at Monrovia BMW was amazing make sure to look for him

Carolina is very friendly and helpful, she provides very professional services.

Great customer service from Caroline, very accommodating and took my vehicle on short notice. All was disclosed up front and no surprises. Well done.

Appreciate the attitude of the customer service staff .

My service representative, Jorge, was very attentive and thorough. He provided superior customer service. He even took care of future service oil change) so now I do not have to return for another visit.

Excellent service manager: Greg Hernandez Very personable and informative on what vehicle needs

I highly recommend servicing your bimmer at BMW of Monrovia! Really enjoyed my experience..thorough customer service and consideration.

I?m very Satisfied with the service I got from my Service Advisor Caroline when I took my car for Maintenance.

Helpful Service Representatives

Jorge did an outstanding job in taking care of the problems presented to him.

There service, and their professionalism

Great service Jorge was great helped me out and got my car out fast

Great service , and nice loaner carthankyou

Five star five star excellent service excellent service Excellent service

Getting my car serviced at BMW of Monrovia was after several years of taking it to another dealership was the best decision I could have made. From the time I called to get an appointment to the time I drove off with my serviced vehicle, I was impressed with the professionalism, friendliness, courtesy and helpfulness of all of the associates who helped get me on my way. My service advisor Eddy, explained in detail what my car needed and patiently answered all my questions. My car has never been in better hands than with BMW of Monrovia!

My salesman Charles Wu is a polished professional who possesses integrity and expertise in his field. He is a great asset to the BMW organization.

Took my car in to check on light indicator wound up with new tires. Additionally, last year I got a new radiator; about a month ago I had to top off the coolant, so I asked about this when I went in. The radiator was checked; there was a leak so I got another new radiator. These radiators were all covered by the extended warranty, I think. Love the fact that the warranty covered the radiators; don't know why I've had 3 radiators in 5 years.

Excellent service by Eddie at Monrovia BMW, a side from service advisor everybody was very fri

I highly recommend working with David B.! He made my first car-purchase experience very memorable and special. I felt comfortable throughout the entire process and it would not have been the same without him. Thank you for all of your help, David, and being great towards my family, we will return for all of our BMW needs and it is greatly due to your all around expertise. I am so grateful, Biggest of Thanks. If I could give more than ten stars I would.

Very friendly, not-pushy sales person!!! Enjoyed working with Tracy!

Jorge Valdes BMW of Monrovia muy buen servicio gracias 👍

This is the best Car leasing experience I have ever had

Five stars to Caroline Jonathan service advisor. I would go back for future car services because of her.

Matt in service is a great help and true professional. The service they provide is outstanding. 5 stars all the way

Ari was great to deal with. Low pressure and very friendly. Everyone I spoke to was very helpful and friendly, without being pushy.

great service, got me in right away , car was done in an hour

The sales staff was very nice, friendly n accomodating. I received a fair price on my trade in, n love my wagon. 😎

We absolutley love our BMW 330e Certified PreOwned! our salesman, Otto, showed us quite a few available vehicles that fit what we were looking for with no pressure at all. We test drove two different cars and had a hard time deciding which one we loved more! We will definitely be returning to BMW of Monrovia for our next vehicle!

Exceptional dealer! Normally I loathe going to a dealership, but Monrovia BMW was heads and tails above norm! The i3 was exactly as described and listed at the most competitive price on the market. Brian Warner was excellent and I highly recommed anyone in the market for a used BMW to reach out to him!

George at BMW Monrovia was amazing at helping me through the entire process successfully. George went above and beyond to make sure we had a Great experience and got a GREAT DEAL!! Its very Rare when someone can say they had a good car buying experience but I can honesty say I will recommend everyone to go see GEORGE at BMW Monrovia. He will take care of you!!

Great customer service. Tracy was awsome.

BMW Monrovia gave us a great buying experience. We came into the dealership and were helped right away. Tomas was incredible to work with. He gave us so many financing options and worked with us really well. He answered all of our questions and was so patient with us. Renaldo, the finance manager, was the cherry on top to the buying process. He had an incredible attitude and made signing boring paper work a fun/light-hearted experience. I will be recommending BMW Monrovia to everyone. Thank you!

The buying process was easy. Ari was very helpful from start to finish.

Got a great deal on a used 330i. Tracy was extremely helpful and couldn't have been more attentive and accommodating even though it was a very busy weekend there. I had been shopping online for months and BMW of Monrovia has the best prices on Certified BMW's hands down!!!

Excellent service as usual. Car loaner was easy and my car was ready in just a few hours.

Excellent as usual. Loaner car was easy and my car was ready in just a few hours.

Neil helped us out on a busy Sunday evening. He was attentive to our needs and was very professional. I would recommend my friends and family to him if they are looking for a bimmer. Thanks again Neil.

Great service. I did not have to wait to get a loaner.

I had my 2nd BMW here, great service , I love my sales Charlie and my service supervisor Caroline ^^

Great deals and service. Tracy, the fleet manager, is the best!! If you want a BMW, this is the place to go.

The sales representative was very personable and paid close attention to what I features I wanted in the car. Even after leaving the dealership, he remained in contact with me and did his research to find me the best deal for my budget. There was no back and forth haggle. He was very upfront and honest with pricing, which I appreciated. When it came to signing the finance papers, the financial representative, although initially was very friendly, gave me cold shoulder when I turned down the offers for additional coverage. I was disappointed with how he treated me after this. It left a bad taste in my mouth. However, my evening concluded with speaking with the sales manager. She was also very personable and a pleasure to speak with. I am impressed with the sales team and give them 5-stars. The finance representative needs to improve on his customer service and respect the fact that the customer has every right to say 'no'. My rating for the finance representative is 3-stars, Therefore my combined rating for Customer Service is 4-Star,

Matthew was awesome. Super quick service with a smile. Thank you!

Nice service, Tom is a great, patient and polite guy, well deserved the best rating!

Bmw monrovia was great. Attended to my every need. They were patient, attentive, good customer service.

I want give a special thanks to Tomas Cervantes for making our BMW experience the best. We are repeat customers and as always Tomas made the whole buying experience very seamless for my son. I would highly recommend him to anyone that is looking to buy or lease a BMW. Once again thank you to Tomas Cervantes and the entire staff at Monrovia.

Greg was great like always. The service is amazing there.

Bruce Harris from BMW Monrovia has helped me, my family and friends with cars over the years. I can't recommend him enough.

Service representative, Matt was wonderful. My car was washed and drives amazing. I will definitely get my car serviced again BMW of Monrovia.

Easy to deal with and efficient service.

Great experience only come for service because of history with Marie the advisor

I love the facility and customer service. Very professional.

Very good customer service. Information is helpful and get to the point

I am a returning customer, so that proves I was very satisfied with my initial experience. This year, Wei Wei and Joseph went out of their way to find the exact (limited) 840 GC I wanted within days, since I had to return my lease. They are sincere and professional and worked out a great deal for me.

Excellent service advisor who paid attention to my concerns. Timely completion and courteous staff.

BMW of Monrovia was great. Purchased a certified pre-owned Z4 Thanksgiving weekend and was completely satisfied. No wasted time at all. I contacted their Dir. of Internet Sales the week before travelling up from San Diego and made arrangements to purchase the car. They had everything ready. I was in and out of the Dealership in 90 minutes! They followed up to make sure everything was good . . . and it certainly was/is. I love the new car! Thanks!

Thomas is very professional and patient and gave me a great experience

Matt always provides the best no nonsense service. This is the only dealership I deal with in SoCal Thanks BMW or Monrovia

Always great customer service and quality care. Shout out to Weiwei

Customer service is very good. I want to see you next time

High class all the way. Very polite staff.

Everyone at BMW Monrovia was pleasant and helpful. They really cared about what was important to me.

Eddie, the Service Advisor assigned, performed nothing less than Excellent. He delivered as promised. The whole experience ran smoothly and stress-free.

Caroline did a great job in handling my appointment and what needs to be done for my car. Only downside was the mechanics forgot to turn off the reminder light on my dashboard.

Purchased CPO vehicle. Huge inventory very competitive pricing . Salesperson Jade Hinds provided great service. Would definitely recommend her and dealership. Keep up the solid work.

If you need a service advisor, Caroline is the person to go to. She always takes care of her customer.

Found the dealership online after researching inventory of the specific car model I was looking for. I walked in off of the street w/out an appointment 'just to take a look', but ended up purchasing a new 530e that same afternoon because fo the superb customer service and the great deal the team gave me for the exact car I wanted. I worked with Khal and Joseph, who were so easy to work with and really went to bat to get me an amazing deal for the exact car I wanted -- the whole team there I worked with was great. Took about 15 mins to negotiate a great deal that I was very happy with -- such an easy team to work with and overall such a great experience! My fiance will be buying his next BMW from Khal as well.

Knowledgeable staff . Fast and friendly. Clean environment

Matt is awesome! My car was serviced and ready in a timely manner and he had a loaner ready for me to run some errands. Seeing as it was the Tuesday before Thanksgiving, it was much appreciated!

Buying experience was great . And our sales guy Gimi was awesome. Definitely buying our second BMW with him.

😊👍🤝 The staff are very friendly and efficient, the parking lot for guests is huge and the location is good.

David Boen is the salesperson who helped us out for our X5 lease. He answered our question very patiently and clearly.

Tim from the Service department was very helpful He Followed up with me about the status of the car and he got everything done

Needs a better waiting area, where there are tables we can do work while waiting for car. Also, if the waiting area can be away from the hustle and bustle, and not next to where people are going in and out and checking in their cars.

Very friendly and professional services.

They are very friendly and professional. I drive all the way from Fontana.

Great customer service with Matt. Overall great experince.

Caroline did a really good job getting my car back to me in a timely manner. She answered all of the questions I had and made the experience very easy for me!

I love dealing w/Caroline Jonathan she's my favorite service advisor!!

Very helpful service technicians!

Service was far better this time. Could use a little guidance from Rusnak Mercedes Arcadia but overall, much better than before.

Matt was wonderful! He was helpful and got the service done in a timely manner! Definitely would recommend BMW Monrovia!

Service experience was excellent. Work completed early! Thank you Matt.

I've been doing business with Assael and Monrovia BMW since 2001. I've had both good and bad experiences, but since I've been working with Greg Hernandez, they've all been good. As long as I make an appointment with Greg, I don't have to worry.

I had a great experience purchasing my certified X1 from BMW of Monrovia. I really got lucky when I met Brian Warner because he really took the time to show me all the cool features of the car and it never felt like he was trying to sell me more. I would definitely recommend this dealer!

Excellent customer service, friendly staff, attention to detail, first class facilities

I brought my wife's X5 for service and all of the service personnel was very courteous and friendly throughout the service process. They offer coffee and water for the customers and the waiting area is comfortable. I however, would only suggest they add more options at the waiting area. Like tea, snack machine, soda machine and donuts.

We just purchased a 530e CPO. It was in pristine condition! The staff were very friendly and helpful. Rose C. helped us to get the process going online before arriving which resulted in a lot less time working out financials at the dealership. Did not feel any pressure. Highly recommend this dealership!

Best customer service Very professional Was very happy

was rude at first, but got friendly after a few hours.. wonder why. amenities were good. overall was a pretty nice experience.

Great, car was ready when they said it was going to be ready, car was also washed .

Tom Ryan was friendly, efficient and thorough. Made the visit pleasant.

Fast and friendly

The best service from any dealer by far. BMW of Monrovia provides the best service. They are honest about the repairs and are very fast about the repairs. They also have the nicest staff to help you. Marie from the service department is the best person to handle everything you need for your car. She makes sure that you are treated like the most important customer they have. Thanks for everything Marie

Working with BMW of Monrovia was one of the best choices I've made. The professionalism and attentiveness of the staff was unbeatable. They were able to secure my dream vehicle and in less than a day, I was signing documents and driving off the lot. I am extremely happy with my purchase and look forward to our business dealings in the future!

Excellent and seamless experience at BMW Monrovia. My current lease was ending and I was still undecided on what to do next. Fortunately Tomas was very accommodating and did his best to get me in my next BMW. My car was ready for me when I arrived and the process to complete the paperwork was straightforward. Thanks again BMW Monrovia for my pleasant car shopping experience!

My representative, Matt Clark, was amazing. He is so personable and professional. He made the experience easy and enjoyable.

Thanks to Caroline every time I go in to get my vehicle serviced she puts 110 percent effort that I leave satisfied. I would absolutely recommend Caroline to be your service advisor. Thank you!

Thank you! The service and buying process was great!

Great service. Very attentive and addressed all my concerns

The service department was very helpful, kept me informed about the repair and was sensitive to my budget. My service rep was named Matt and he was awesome.

Love BMW of Monrovia! Great dealership to shop a new BMW. Clean and relaxing facilities. Staff is knowledgeable and super friendly! Their service department is dependable and very professional with friendly advisors! I?m very satisfied with my advisor who was always helpful punctual and dependable!

Excellent customer service. We will definitely bring our business back to this dealer.

Extremely satisfied. Repairs were done quick and efficient. At bmw monrovia you know your getting the best service for your buck and you can rest easy knowing your bmw is in excellent hands.

Jose truly is the best! He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. Jose has been nothing short of extremely professional and responsive. When we arrived, the car was ready and looks fantastic- I will be referring friends to him, despite the fact he is over 100s miles away, and plan to purchase all future vehicles from him.

Easiest car buying experience I've ever had. Gimi is sales was awesome. He was super easy to work with and professional the whole way through. I would definitely do business with him again in the future. Bob in finance was very down to earth and helpful. The dealership never made us feel pressure to do something that we didn't want to do. Very straightforward and enjoyable. Thanks guys!

Made a service and recall appointment for my 2018 440i which was timely and met my desires for time and a courtesy car. There were several reminders by service advisor Caroline Johnathon for my appointment. She was very courteous and informative regarding my service and followed up with timely status and pickup time. Work was completed in the same day. On a scale of 1-10, I give Caroline a 12! I will most certainly return to BMW Monrovia for future servicing even though I live 18 miles away,

Passionate, professional, considerate

服务态度很好👌值得推荐

Awesome service 👍🏼👍🏼, last minute appointment made, dropped car early, Tim was so professional, understanding, and explained all work to be done perfectly. Received car back same day all issues addressed, extra work done ✅ completely satisfied 😁😁😁

Great service! Marie Fakas is Awesome! Would recommend

All my concern was addressed properly. The service personnel was very good at explaining what has to be done. They provided me a loaner right a way without me asking. Their service was satisfactory.

Good customer service and friendly staffs. Caroline Johnathan is very nice and professional! We really appreciate her services!

Their service reps and technicians are excellent at finding problems and fixing them.

I never write reviews but I owe it to the excellent customer service from Caroline Jonathan and all BMW staff 👍 i’ve been coming here for many years. It’s worth keeping my BMW for the best car performance & service in town 👏 Thank you for the superb service each and every time (even if I never schedule an appointment and walk-in whenever I want) —you guys are always spot-on!

BMW of Monrovia has a nice service department. They make it very easy to get an appointment (even last minute). The waiting area is very clean and very nice. The provide shuttle service and loaner cars. I think they would greatly benefit if they had a board with a status with an ETA of completion.

I found a 2016 certified BMW convertible at a reasonable price at BMW of Monrovia. The process was the least time I've ever spent buying a car. And that is rare. After test driving on a Sunday, I decided to buy it on Monday. After the buying process they discovered hidden under the warranty paper that the windshield had a small chip in it and told me they were going install a new windshield and have it delivered to me at my home in West LA. Very good service.

Your service representative I think his name is Eddie was very helpful, and just got the job done without any fuss. It’s a breath of FRESH air that I’m not being hounded to have this or that done. My previous car Jaguar XJ as soon as the warranty ended it’s always this or that. The bottom line is his a Breath of Fresh Air. I’d go back there ALL the time now for any service on my car. Finally, he even walks me to the car.

They have amazing service, I live in Alta Loma and drive to Monrovia for my Service Advisor Matt Clark. I can go to other dealers closet to my home by the service is great, I schedule a loaner this way I can drop off my car and its not an inconvenience and I can go about my day while the car is being repaired.

The best price you can get for BMW is here.

It is a pleasure to purchase new car here. Very straightforward and nice service.

Angela is an amazing sales lady! I had a great car buying experience with her, the purchase process is straightforward, no games, quick and painless. Angela is very knowledgeable about BMW cars, I was able to choose the exact car I want. I'm very satisfied with my new car, I'll purchase from her again and recommend everyone buy a car from her and BMW of Monrovia!

I have always had the best experience when I’ve brought my car into Bmw. Matt Clarke has been my service advisor for years and he is the best!!! He always makes sure I know what is being done to my car and what needs to be done in the future. I appreciate all the help he gives me!!! I tell everyone I know that has a BMW to bring it in to Monrovia for service!!!!

Tom Ryan and all staffs at Monrovia BMW Service are just simply nice person. Tom is prompt and does not push you to buy unnecessary service, if you don't need one. Straight shooter and knows and understands your concern for your vehicle.

Matt was terrific and set me up with an SUV loaner and got me in and out quickly

This time good last time not so good but I'm an happy know

Caroline Jonathan is nice and helpful I give her 5 stars

Experience was great. Matt Clark took care of processing my vehicle and returned it back to me within the promised time frame. Matt has always been courteous and professional to me.

Excellent Service from Victoria Huang Team!Excellent Service from Victoria Huang Team!Excellent Service from Victoria Huang Team!Excellent Service from Victoria Huang Team!

Matt Clark processed my vehicle for servicing and returned it to me in the time frame promised . He has always provided professional and courteous service to me.

My experience with BMW of Monrovia has always been satisfying. The advisors ( big shoutout to Greg Hernandez. Thanks for your professionalism and assistance) I?ve worked with have always been customer friendly and extremely helpful. Keep up the great work!!!

service manager Tim, went out his way to make sure every part of the repair experience was done in an honest, complete, and painless manor. He even recommended the best place for breakfast near the dealership, ( he was right). Overall great experience. Thank you Tim!

Greeting was fast and pleasant, waiting room great and service was in and out.

Marie was very accommodating and knowledgeable in explaining what needs to be done The place is clean and work done on time There was a recall repair to be done and Marie scheduled that and provided a beautiful loaner car

Had an appointment at 10:00 went right through to the svc bay was told it would be about 2 hrs. Within the appointed time everything was completed and they even washed my car. Excellent svc and the waiting lounge was comfortable and our svc rep Tom was such a big help with answering all questions. Kudos to Tom and BMW

We’ve had good experiences with this dealership, from leasing to service. Matt in the service dept. is the best! He goes above and beyond to help his customers.

Bruce Harris was a consummate professional and made the whole leasing experience very smooth.

Set up my appointment by phone and scheduled for the following morning. They were able to take in my car for service while I waited for about 2 hours. I had a coolant leak and needed a replacement radiator. Overall my service advisor Matt was very helpful and friendly. Would come back to the dealership over any other location. Thumbs way up.

BMW of Monrovia is the ONLY BMW dealership I will ever go to for sales and service. Matt Clark in service is by far the most friendly, reliable and professional service advisor I have ever come across. Matt is the only person I'll ever call for servicing my BMW cars. Matt knows how to treat a loyal customer. I am always in and out quickly, never a problem when I trust my cars with matt. He presents solutions, not problems. Absolutely the best in service.

A shout out to Joseph n Neil from leasing dept. you guys did an excellent job. Thank you.

The staff is helpful and polite. I am very happy with my service provider, Marie Fracas. She is very helpful, polite and courteous.

Great service. I was welcomed and warmly greeted when I drove up to the service area. The process was efficient for checking in. I waited for less than an hour for my 15k service and the car was washed and ready for me. The waiting area is nice and stocked with coffees and pastries. Great place to have my BMW serviced

The service department provided such impeccable service. I went in for an oil change and needed a few things checked out on my car. My service advisor, Matt Clark, is the best! He’s very welcoming, attentive, and very thorough with explaining things. I was in and out of the service center in less than 20 mins. Everything ran so smooth and efficient.

Easy to make an appointment, courteous staff, nice selection of loaners, and fast turnaround. Thank you

Excellent beautiful cars and personel...

I finally reached the level of upgrading from two super worn down mommy vehicles from the last 24 years. I had researched the type of BMW I wanted on Edmunds, which is a super useful site. I located my new vehicle and called up to Monrovia. I got Mohammad on the call and let him know that I wanted the vehicle and would be taking a train there from San Clemente. He was super kind and fun, texting me updates along the way. He had the vehicle clean and out front waiting for me. I enjoyed his fun and easy going personality. He even offered to get me some snacks from the store for when I arrived. He taught me about the car and seemed just as excited as I was. Didn't feel like a car salesman, sorry they often have a bad rap. The dealership itself was clean and everyone was kind to me. Great job Mohammad! Keep up the good work. I'm loving my new non-mommy BMW!!!!

My service advisor Caroline Jonathan was extremely helpful in taking care of my ride. A+

It was only 24 hours after we first found the BMW of my dreams on the Monrovia BMW website that I was able to drive it home. And what a wonderful drive home it was! I want to personally thank Brian Warner for working so hard for us, including jumping in a car and driving all the way to Long Beach to drive my dream BMW back to Monrovia. Brian was so friendly and helpful and made the whole experience quite enjoyable. I would also like to personally thank Renaldo Robichaw for making the usually arduous job of signing all the paperwork also quite enjoyable! Renaldo explained everything quite well, and at no time did we feel rushed to make a decision about anything. And kudos to his daughters for making such a nice tea tray!

BMW of Monrovia did a very great job taking care of my car. Caroline Jonathan was a great help in making sure my car was all good and did a fantastic job on getting me a loaner car when I needed one after returning the previous one. She was very on top of getting all my car issues fixed and followed up with me with update.

I had some extended warranty work done on my E70 X5, Matt was knowledgeable and communicative. Thanks again!

Angela Liu is very helpful, and the people I dealt with were very friendly

good service! friendly and helpful all the employees here.....

Was looking for a larger vehicle for my wife and Moutaz was there to help us find the one we were looking for. This is our second BMW and must say that the second purchase experience was even smoother than our first.

Best part of owning a BMW is the service you receive at time of purchase and when you need to go back to the dealership for anything! Helped by Matthew Clark at BMW of Monrovia. Service was off the chart GREAT! Reinforces what I already knew.....great choice going with the BMW!!!

I went in for an unscheduled tire fix. Greg (service advisor) took me in quickly and had me out in less than an hour. They also washed my car. What more can a guy ask for?

My experience with Monrovia BMW was great! Matt Clark was extremely helpful. He was thorough on all work that needed to be done, and he made precise recommendations. I highly recommend this service department.

I was extremely satisfied that my advisor was able to get my car serviced and such a late hour.

The agent gave us the best service in the world. He was knowledgeable of the product. He was very patient with us with our questions and concerns. Very helpful and a great person.

Our service advisor Tim West was one of the best advisors we had ever have the pleasure of working on our BMW. The service took us 9hours but still he made sure that the car was in top condition. Well done Tim. You just earn a customer for life. Ross S.

The customer service was friendly.

Bruce Harris has created an amazing buying experience for me at BMW of Monrovia! I had been looking everywhere for a specific car and Bruce was able to help me out, walking me through the European delivery process for months. He was patient with my endless questions and made sure my every worry was addressed - even those that I had not thought of. Bruce has made sure that any BMW I purchase in the future will be from BMW of Monrovia and I will continue to recommend their offerings to anyone and everyone. You deserve the professionalism of both Bruce and BMW of Monrovia when buying your next BMW.

Sarkis, Neal, and Tatiana made our buying experience the best. Totally hassle-free. We love our 750i !!!

Professional sales always give me the best suggestion and I am very happy with the car I have got. Love it every time. Efficient and excellent service during the whole lease processing. I am so glad to choose you to lease my car and also recommended to my other friends that how good you are. Definitely will come back for my next car. Thank you so so much.

Great experience. The dealer is super clean and inviting. I don’t mind driving further than other closer BMW dealers to me as I feel welcome at BMW of Monrovia. Ask for Jose if you want a great salesperson, and Jake for a great service advisor. Thanks for all your help!

The Best Salesman EVER Tomas Cervantes , understand completely our NEEDS !!! For sure the Only BMW Dealer that will buy our Cars , Already Bought 2 Cars in the Past two weeks a BMW I 3 and a Mini Cooper Country Man , feeling very Grateful with this Dealer Ship .

Thank you Brian and Bob. Great people to work with.

Caroline is very nice and helpful. She provided the best advice and options to me.

Friendly, good service , helpful

Neil was great. Not only did he locate a difficult to find vehicle, but he got me a great deal. I am most appreciative of him and BMW of Monrovia.

They made it simple and straight to the point. Got me in and out of there really fast.

Gregg Hernandez our service provider he’s very helpful, very professional and excellent service and we have Pacific BMW about 11/2 mile away from my House I still chose to drive 17 miles because of the service we getting . Thank you....

Dealing with them for over 10 yrs already

Got the perfect Car that I was looking for. Thanks for my first BMW! The staff was super friendly, specially Neil. All the paperwork was fluent and hassle-free! They can definitely use a Snack vending machine though :D

Always a great experience working with BMW Monrovia. Wonderful service and crew. Special thanks to Tim Chen.

Sales and finance team were very helpful, got me a good deal and out the door quick.

Service and Sales department staff are courteous and professional in any situation. Special thanks to Ray, Tomas and Gimi of sales and finance who went out of their way to make sure we got the car we requested at the price that we thought was fair and reasonable. This dealership has proven to us time and again that they were serious about retaining us as customers because for the second time, we left with a new deal and a new car. This made us feel rewarded for good relationship we started three years ago.

Went here on Friday February 1st, 2019 to look at a certified pre owned 428i in dark grey. Ended up coming back on February 5th after they dropped the price another $1000. I looked and looked and they seem to have the best prices on cars. I ended buying the car and I love it. The whole process was easy. They got me a really good deal and I know cause I’m a business instructor. The only thing was I had to wait a long time before finance was ready to sign the paper work. I absolutely love this car, it’s the best driving car I ever had. It’s also my first luxury car. It was the first time purchasing a car where I didn’t get annoyed and left the dealer with a pounding headache. Would I come back again to buy another car? Not sure yet, but I will be back for service needs. UPDATE: Buying a car here is great especially on pricing. Servicing not so much, I got a certified pre owned 428i here and the price was amazing but the alignment was off. I paid cash for the car and the sales man was notified about the alignment so I go back a week later to have this fixed and my service guy said it’s not covered and they wanted me to pay $200... so after waiting 3 hours just to have a due bill done so I won’t have to pay my car finally got the alignment done. I go in a second time for my first real service and select all of the options online without a price attached to them and when I get my car back they only did the oil change when they were supposed to change the air filter and rotate my tires also, my service advisor Tim Chen told me those things aren’t covered, ummm I paid extra for coverage of those items. Oh and they also tell me at this time that I need new rear tires, mind you at this time the car was only in my hands for a month, shouldn’t that be inspected when certifying the car??? I didn’t buy any tires from this place that day. I just got my second service done at new century bmw in Alhambra and they took care of my car and changed everything bmw of Monrovia failed to do. They didn’t tell me I needed new tires or have any addition crap done that isn’t covered so I’m questioning if bmw of Monrovia is honest in the service department. They lost me as a service customer. From now on I’m doing all my service at New Century BMW where they treat the customers right and not make them feel like they can’t afford the bmw cars. I paid my car full with cash I don’t need to be treated like some poor man just because I’m not like others in the service waiting room in a suit all the time.

Excellent service received text and emails with updates.

I’m so glad I went to see Ari Rostami at Monrovia BMW he is a great person to deal with, very helpful. I will definitely recommend Ari of BMW Monrovia. Ari, again thank you so much for your help.

Fantastic, honest and friendly service!!

Tim Chang gives exceptional service. Thank You!! Gwen

Experienced, knowledgeable and eager to help. I would always take my car there!

Nice people and great service. Bought or leased more than 10 cars from them. Ask for Tomas

Went to get my car serviced and was assisted by Tim C. He was very helpful and made sure I was taken care of and my car got all of your serbicecot needed.

Thank you for the great service you and your service dept gave me. Will be returning and recommend..

Best ever. Matthew Clark is BEST service rep. He is the reason I go to this dealer. Ask for him next time you will be pleased.

All people are Very good and experience for the job thanks

Loved our experience at BMW of Monrovia. Friendly and professional staff. Amazing customer service.

Fast service and great people 👍🏻

Very nice facility. Good service. Relaxing atmosphere

Friendly staff. Coffee, caffuccino, frappuccino & tea full throttle in the house! M & M cookies & granola bars! I love to stay while waiting for my car service to get done♡ Excellent clean restrooms♡ Love it here♡ Quality service♡♡♡

I had a great experience at BMW of Monrovia. The service was great and the workers were helpful. Thank you for taking care of me and my car.

Bought my car in Monrovia. The process took a little longer than expected, but after I proved I wasn’t purchasing without the best deal I finally got what I wanted. The service dept has been great and all of the workers are courteous and helpful.

Wei Wei Wang is a warm, caring, honest and outstanding salesman. Just purchase a 2019 4 Series, from Wei Wei, awesome experience. On a scale of 1 to 10, purchasing a BMW from Wei Wei Wang and BMW of Monrovia is a 10.

We had a road trip malfunction that shut us down on our journey. We were towed to BMW of Monrovia where we met Marie Fakas. Marie got us in quickly and worked hard to limit our down time. Offered solutions to our down time issues and then presented us with a clear and straight forward repair plan and followed through on getting it done when she said they would. A small road bump in our journey that could have been much larger. Thanks Marie and BMW of Monrovia. Our journey continues .

The experience is so great. Great services always provided by Charlie and Wei Wei.

Fast services w/ courtesy.

Jorge of BMW Monrovia helped to resolve the problem. Really appreciated.

I have had experience with both sales and service at this location. Sales - As a 15 year Lexus customer I knew very little about the BMW brand. They took The time to walk me around all of the products, new and certified to show me what their brand had to offer. I ended up buying a 540i and I love it. It was a great car buying experience from sales to finance. My only complaint is the amount of time It takes to get through finance to delivery - but that’s an industry problem, not the dealership. Service - The whole staff was super friendly and helpful. They were great to work with. I would definitely recommend.

This is the second time I have had my BMW X1 serviced at BMW Monrovia and their service and response is amazing

It was great because it was not too many people so I could do some work in my laptop while they was working on my car. The WiFi is fast as well.

Tim Cheng is really personable and keep his word about the the repairs and the time.

I took my Daughters BMW for a recall. The service attendant was very knowledgeable and cheerful. The repair was going take over 3 hours, so she arranged for a ride home, and a pick up when car was ready. Excellent service.

My service advisor Ryan T. Was very helpful & listening to my concerns.

Excellent salesperson, David, outstanding job. Great car, wonderful to drive