Great service, got my rim replaced in the time I was promised. Excellent service all around.

I was able to schedule service the next day I called. They serviced my car the same day . I had a great and fast service, prompt attention, and got a shuttle to take me back home. They had credit plans with interest free if you pay within three months. They washed my car as always but the service tech that helped me even vacuum my car. He went above and. beyond. I’m really satisfied with their service.

I test drove this car in Europe last January - best car I ever drove, by a LOT. When I got back to LA I placed an order - EIGHT MONTHS later, the car arrived - totally worth the wait.

Very easy purchase, from sales to finance. When the lease was coming near, I shopped around and ended up back at Monrovia BMW.

Tomas is the man! Customer service outstanding!! Will be sending him some referrals most definitely. EXCELLENT SERVICE

Steve did a great job, found my tire problem, and changed my tire in an hour. I really appreciate his service. Thanks.

No issues whatsoever. Very accommodative and great service. Thanks!

Javier was just fantastic. He is friendly,enthusiastic and very knowledgeable about his craft and mini coopers without being pushy He asked the right questions and presented the best options

David boen it?s amazing! No need to bargain he give me good deal. For sure I will come back again ???

Steve always comes through and provides excellent customer service. He’s also a standup guy, jumping to save a customer without hesitation when she misjudged her footing. I’m in good hands working with Steve.

Great and reliable service

Fast and great

IT WAS GREAT START TO FINISH.

Yury rocks! Best sales person and human that exist! Go to him you won?t regret! Ben

Great customer service! My Service Advisor Tom treated my vehicle as a top priority. All my service needs were met and completed ahead of schedule. The staff was very knowledgeable, professional and friendly, which made my experience exceptionally pleasant.

Full service. The way service was meant to be. I went in unsure and when i left i was happy to have been there. These guys were great.

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Excellent customer service and dependability. I couldn't be more pleased. After hitting a pothole on the freeway, I went in to have one of my tires replaced. Greg Hernandez informed me that my other tire had been damaged and needed to be replaced. Following this incident, Greg advised me to have my wheels aligned and explained why. He was easy to work with and made the entire process go smoothly.

Excellent service by Steve and his team. Outstanding customer service!

Excellent experience. Kudos to Andrew and everyone who helped me with my purchase.

Everything was great just holding the service advisor by phone can be easier.

Went in for EV charger 240V adapter issue that's been broken for a long time. Previously went to the BMW dealer in Buena Park and was told the part was back ordered. Never heard from them for 6 months. Decided to try Monrovia BMW. Met with the service advisor - Matt Clark, got a X5 service loaner and he also mentioned that some routine maintenances were due, oil service, micro filter. Got a call next day from Matt. Not only the cable was replaced with a brand new unit, the car was serviced, and even charged in full. When I was claiming the car Matt noticed that the car had not been washed, he immediately took the car to the wash. The experience is absolutely awesome. Thanks Matt and Monrovia BMW. What a nice job!

Mr. Thomas Ryan was my service advisor and provided excellent customer service. The servicing was done in a timely manner. I will definitely bring my vehicle back for future servicing needs. I highly recommend them.

Always a very professional and efficient operation at BMW Monrovia

I truly enjoy having Tom as my service writer as well as the rest of the staff. All professional and very helpful.

ARI was perfect! Straight forward, awesome customer service!

I need a EV specialist to check engine light pop up. Here is the place for it. They added service to check and inspected all as well to make sure we are safe.

Great service on time. Loaner with brand new car. Everything is great

Very helpful great customer service.

My sale rep, David Boen, is very courteous and very helpful! He thinks everything for customers!

Fast service

Always a pleasure to leave my car at this dealership, always get quality service

I have been getting my car serviced at BMW of Monrovia since I purchased it in 2018. They are great, but the loaner car service needs an upgrade. I feel it is too difficult to get a loaner. Other than that, they are great.

Great service!!! From start to finish!! Tom Ryan in the service department is a superstar in his field! Thank you for your professionalism! This is what customer service is all about

Thanks for Ryan Tom , he is a great friendly person in dealer, great job for mechanic!

Went In for service before I had to be at the office, the team was wonderful and even gave me a lift to the office. Steve was great and I will be returning for all my service!

My service adviser, Tom W., was friendly, knowledgeable, and extremely helpful.

The service was excellent. Tom, the service guy is awesome. He was always available and helpful whenever I need him. I love to refer him to my friends and family.

I took my parents mini clubman JCW to mini of Monrovia, and had Jason check it in. He got the car in and out of the shop, super fast, and got it washed. They did a oil change, brake fluid change, brake pads, and filters, in an hour and a half. I highly recommend taking your mini to mini of Monrovia, and make sure to ask for Jason.

Tomas best salesman Quick, easy and clear.. Best experience ever, ask for him when you looking to buy a BMW thanks for the service 👍🏼

Service advisor Tom Wang is very helpful and professional. 🥇🥇🥇

Everything was on time and that is the most important of all.

Regular service & oil change. Fully inspected vehicle and made recommendations.

When it's time to call Greg, he is patient with me and understanding of my car needs. I know that when I call him, he will take care of my car and make sure that I am comfortable with everything that needs to get done. I always walk out feeling good about my experience. Thanks, Greg!

Your service man was a great help, good job .

I would like to mention my BMW Service Advisor, Tim West for he is very attentive to my present concern regarding my newly bought BMW i4. Also scheduling my courtesy vehicle is such an easy thing to do. Excellent service!

Also great service whenever I need to bring in my car. Thomas Ryan is friendly and does a great job keeping me informed on my car!

Tim provides good customer service

It was good, on time and performed maintance

VERY FRIENDLY AND DLCOURTEOUSLY , VERY PROFESSIONAL .

I was pleased with the constant updates on my vehicle repair. The communication with the service advisor was was clear and very unprofessional.

Thank you Tom Ryan for ALWAYS providing exceptional service and laughter!! You are always so helpful, honest and clear. I really appreciate all you do for your clients! THANK YOU!!!

The service advisor Craig Hernandez was ver patient and explained everything so well and clear about the repairs and my car was fixed in a timely manor and done professionally. I am very satisfied with their repair and customer service.

Great place, great people

Very quick, excellent service

I ordered a BMW X5 and Bruce Harris helped me through the whole process, he was great and walked be through the whole process. Gave me a good deal and he's just a great and honest BWM advisor. One of the only dealerships not trying to mark-up prices and gouge the consumer. Purchased the BMW X5 in late 2022.

As soon as I arrived at the service department, I was warmly greeted and immediately assisted. BMW of Monrovia provides Excellent customer service!! I dropped my vehicle off at 8:15 am but needed to be at work by 8:30 and as soon as I mentioned that I needed to get going was immediately offered a ride to work!! Got there a couple of minutes before class, just in time! My service advisor Matt, communicated with me through out the morning and kept me well informed with updates on the car. I highly recommend BMW of Monrovia.

I had a great experience at this dealership, They all worked as a team to seal the deal, and got me into the car I wanted. THANK YOU...ROCKY, MONICA AND MALCOLM, for all your help and knowledge and making my experience Awesome.

Fantastic. Thomas R. took good care of us (the car and me). Got recalls done, multipoint inspection and car cleaned at no cost. No problems! Service bays and showroom immaculate. People all friendly and the coffee machine worked. Brian

Outstanding dealership. Friendly staff and clean environment. Will recommend to friends and family.

Salesman (Tomas) and sales manager (Joseph) were great as always and worked with me to get the best deal possible.

I had a very good shopping experience with BMW Monrovia. Weiwei was great, he was able to help me throughout the process.

Made appt. 1 week ahead, show up at appt time. Service advisor said he needed time to do reprogram on my car beside oil change. Leave the car for 4 hours, pickup the car on the same day as promise.

Very professional service. Tim West is an excellent service advisor.

Tom was very helpful and completed the service ahead of schedule. Thank you.

My appointment was 7am and there was almost no queue. The handover/registration was fast. Also, since I brought my baby with me, they speeded up the service for me so I didnt have to wait too long. Special thanks to Greg Hernandez who helped me out this morning.

Great experience working with the service team! Very helpful and efficient!

A very humbling yet professional experience!! The team there are amazing at their jobs. Would recommend to all!

I?ve been looking for an electric Mini Cooper for some time now, and didn?t want to wait for a new one. I was lucky enough to find one pre-owned and in great condition at Mini of Monrovia. The test drive sold me the car and Tracy was a pleasure to talk to!

Victor service technician was very helpful

Wonderful!

Jesus was very professional and the service was much quicker than expected.

Everything was fine until I got home and noticed a message on the dashboard that said the remote control battery needed to be replaced. I want to know why it wasn't replaced while the car was there for service.

Everyone in there from the managers to finance managers to sells (Mr.Yuri) excellent excellent excellent!!! I?ve buying cars for 30 years by far the best experience I?ve ever had fast and none of the xxxxxxxx stuff. They are straight forward and honest people.

I know nothing about cars, so I hope they did a good job. Signing in, getting a loaner and signing out is tedious, and incerdibly slow.

Efficient process of scheduling the application and checking in on the day-of. The service was completed well ahead of the estimated time. The Service Dept was friendly and accommodating.

Great customer service

Matt Clark is the best ! If you ever need your BMW serviced! Ask for Matt!!!

the service was excellent !!!

Jesus and the team were very courteous and answered all of my questions. It was a very experience

MY SERVICE REP EARNED ALL THE STARS. I WAS ABLE TO FIX MY CAR IN THREE HOURS. IT SEEMS TO ME THAT THE DEALER HAS LESS TECHNICIANS AND LESS CARS TO LOAN. NOT ACCEPTABLE.

My car has some problems in the past months which is annoying me .But whenever there’s something wrong I go to BMW Monrovia service center.Thanks to my supervisor Mr Timothy West,he is so kind and skillful ,the service is good，I appreciate their work.

Love this dealership

Detailed Inspections

I started off with a bad experience at first took my i4 eDrive40 for inspection: I find out I am in need of a High Voltage Charging Socket replacement (when it's only a damaged J1772 connector pin, walk-ins are discouraged (due to high volume of customers), and I have to ask for requests specifically for them to be offered for me. Their cashier may also give attitude if you are processing near the end of their shift. I did my work by contacting BMW Genius to look into this car issue (for this ~$5500 replacement unit) and having all my requests go through my service advisor, Steve Coreas. He may be tough to have conversation at first because he may have to break the bad news. However, he let me make demands (like taking my car back home) and was able to manage getting my car fixed on time. The need of such requests may vary by person but I implore everyone to opt in to receive text messages from BMW of Monrovia. Ideally, you will be able to contact your service advisor directly from there without having to drive in person or go through their telephone-redirecting game (happens when you have multiple departments in the same establishment).

Every time I do car maintenance at the BMW of Monrovia Service Center, I get the warm service from the person in charge, Mr. Tom Ryam, who carefully inquires about the usual usage, checks every small problem, and arranges a special car for me. I enjoy the whole maintenance service. process, thanks to Mr. Tom Ryan from BMW of Monrovia Service Center.

Excellent Service from Greg

trusted, professionally

I was happy with the service

Complete regular maintenance and tire replacement satisfactory. wish they could resume the pre-pandemic courtesy car wash would be an added BMW’s service standard.

I’ve been buying cars for over 30 years from ford to Nissan , Toyotas , Lincoln and Honda , by far the best buying experience I’ve ever dealt with . Excellent excellent excellent! So happy with my 2023 JCW mini Cooper the staff at BMW Monrovia from sells(Mr.Yuri) the Sales Managers and Finance managers are so polite and very respectful to your financial needs. Definitely will recommend this dealership to my friend and family. Awesome customer service. Thank. you.

I went in for an oil change and was lucky enough to get Jesus as my service advisor. Jesus is knowledgeable and ensured all my request were taken care of. It’s advisors like him that keep me coming back for continuous business.

Fast Service! Tom, Service advisor, was very knowledgeable and through. Ask him about his award-winning Chili! The only downside is the shuttle driver went on lunch while I was waiting for a 3-mile ride which added over an hour to my wait. I will return for service and take a loaner car or Uber next time!

Pleased with service, will come back to replace brake pads

Going to Monrovia BMW is always an enjoyable experience. Tom Ryan makes every service very easy for us from start to finish.

Went to get my Mini serviced as usual and they always take such good care of us; their attention to the car AND the consumer can’t be matched by any other Mini or BMW dealer at all. The folks here are the real deal when it comes to customer service!

Great working with Mr D. Lots of respect. they did a great job on my daughter's mini 2010 S great job coming back again..

Excellent service, service team is very courteous

Service was beyond my expectations. I am completely satisfied with Roy Wu. He listened to my concerns and accomplished what I was looking for.

Matt took care of my service which he always does a very good job!

Tom Ryan and the service team are wonderful! Thank you

Amazing experience while purchasing a car! 10/10 and would recommend to everyone!

Grea😀t Customer Service

I worked with Monica for a couple weeks while my car was being transported. She was communicative and helpful. Since I was coming from out of town I wanted to make sure everything was ready to go upon my arrival. Monica went above and beyond to make sure the car was ready and made the process of purchasing the car smooth and easy. Thank you again for the great level of service!

David Boen is so knowledgeable, friendly and kind. We will appreciate you, David!

Matt the service person is so professional easily to talk to. Matt is very courteous and polite very concerned what your needs for your car. I just love his personality.

CRYPTOCURRENCY INVESTMENT Everything is 100% authentic Mrs Flora. she is very helpful and answers any questions about online trading I just made my 5th withdrawal of $32,000 and it is absolutely stunning in a great condition! Wonderful customer service! her customer service is beyond expectations! Her information Mrs Flora Crypto FX. WhatsApp: +1 (904) 452-4369 Email: floracryptotrader23@gmail.com

Very happy with the purchasing experience. would recommend

Professional and fast!

Service Dept., Tim West, again did an excellent job. Very professional dealing with his customers. Two thumbs up !

JASON TOKE CARE OF ME!!!

Computer problems were fixed and the dealership provided a loaner car. Tom Weng, the customer service advisor provided excellent customer services with expertise.

as current 2009 BMW M6 owner I have been searching far and wide for my daily car. It has been over a year journey. I had so many chances to just buy pre-owned cars that was clean with low mileage. However I knew that I would have to buy warranty which will cost me just as much as a new car... So after much discussing and thinking I decided to buy or lease a new car. As I searched far and wide of EVERY SINGLE brands like Mercedes, Lexus, Toyota, Hyundai, Genesis, Infiniti, Alfa Romeo, Cadilla, Chevy, Ford, Nissan.... I really wanted 2 door car and this was going to be the car that will take me to the next level in life. So I couldn't just pull the trigger on a car that I think will be good. I had to find a car that will be like a bespoke tailored suit. Kind of like Ironman suit so I can better live my life. For example because my 2009 M6 is V10 engine even with brand new SMG transmission which cost me $10k just for the transmission cost... Gas alone cost me $600-800 per month... So I almost settled for less and nearly purchased a black on black regular 430i coupe at Crevier BMW b/c they offered a great deal. However on the way home I decided that I will not settle for less! I realized that I only get to live life once and that I will get the blue 430i coupe with M package with non-black interior. Really after much search I could only find one with red interior which I hate red... So I was just about to give up the search but my good friend reached out to me. It was so smooth and BMW Monrovia team exceeded my expectation in every areas. The store is super neat, greeting employees, friendly managers who all get things done fast! Just because I'm Asian American doesn't mean I'm friend with every Asian person. Frankly I was a bit skeptical of Charlie in the beginning however he outshined all my doubts! Charlie Luu is a man of his words and a genuine kind soul who is capable of much more. Much respect and thanks to everyone at BMW Monrovia! I will never forget how I was treated. Hard times don't last but tough people do. As fellow sales person, I relate to your struggle of working out of portable buildings. My hats off to BMW Monrovia team! Looking forward to many more cars I will buy from you guys. Thank you for your hospitality! I wish I can give 10 stars! BMW MONROVIA!!! I used to work in a restaurant in Monrovia back in Highschool. Being able to buy my first new car from BMW Monrovia will be my #1 favorite car moment of my life. The one that I will always treasure and will share with everyone that I can possibly share with. Charlie deserves recognition for his above and beyond work ethic and his integrity.

Top of the line service as usual

I had the regular service done. Everything was good except a few days later a war I g came up that the coolant needed to be refilled. I thought that was part of the servicing.

We met Yury the first time we came to BMW of Monrovia a couple weeks ago but we did not find what we were looking for. However, we came back on Friday the 2nd of September and Yury came out and remembered us from the time before. Yury was super friendly, knowledgeable and had a great sense of humor for our personality. I drove away with my beautiful super clean 2019 Pearl White, 530i BMW. Although the Financing part was a bit of an issue, which was not Yury's fault. We still chose to stay because Yury was both patient and accommodating to our needs and worked with us to bring home MY beautiful car. Thank you Yury, we would definitely buy from you again!

Excelente servicio 👍

Tom Ryan did a great job for me. He knows his business, got everything done and got me back on the road in just over an hour. Couldn’t be happier!! Thanks Tom

Charlie at BMW Monrovia is the best. I have purchased 2 BMWs from him now, and he always gets me the exact vehicle I want and explains everything clearly.

Staff is always friendly. The service I had was very quick and I was in and out. I love coming to this Dealer.

One of the Best Dealerships in the world. Hassel free no pressure. They get it done. My salesman Gimi Kanounji was amazing this is the 2nd car I bought from him. Please go see Gimi trust me you wont be disappointed.

Yuri was amazing in helping with the process of buying the car. Would highly recommend him for your next car purchase needs! The whole process was easy and fast 10/10

Bruce is really the best. Smooth process to purchase my leased car.

Good

Good experience and pleased with service that was completed in a timely manner.

I had my 2023 Mini Cooper Countryman for less than one month and it no longer went into park when I came to a stop. The dealer said that the gear shifter went bad. They ordered the part and repaired it without incident. They are friendly and great to deal with.

Bobby and the rest of the staff were extremely helpful

As usual, Mini of Monrovia delivered great service. Service advisor Jason was great--knowledgeable, friendly and accommodating. The double lattes are great, too!

Bruce provided me GREAT SERVICE!! I would not hesitate buying another from him in the future.

Every time I visit, their service is amazing. Very helpful. Mr.coreas was very nice.

Where do I begin with my sales representative Brandon. First… He fought for me, communication was always key about what was going on and in the end he helped an (me) the under dog be the winner. He took the time to get to know me and figured out pretty quickly what made me tick. Somehow this BMW brought us together out of the array of vehicles I had been looking at online. And if it wasn’t for him sticking his neck out like he did, someone else who lived closer would have gotten the car I drove off the lot with. Highly recommend him for future buys!

Gave very professional advice. Very good service

Very friendly and I was able to reserve a rental car.

Very impressed with easy appointment, prompt service, clean and pleasant waiting area, and above all thorough inspection of car and reporting system

Charlie was my sales rep. We talked on the phone, I told him what I wanted. Showed up in the morning. Charlie stuck to his word and worked hard to get the deal I wanted. Honest and hard working. Especially rare in a time when a good deal hardly exists. Great Experience with dealership, especially Charlie.

Great service as always

Experience was great! They were almost closing when we walked in. We were able to buy a previously owned vehicle in less than 2 hours. Yuri was a great salesperson. We highly recommend BMW of Monrovia

Matt was great!!! 2 thumbs up keep up the good work

Matt Clark is honestly the best service rep, which is why I purchased another BMW. When you spend that kind of money buying a BMW, and servicing it, you want to feel valued, and you do. Just wanted to add some additional comments - I recently had my car serviced on August 19th, and I can't say how great Matt Clark is, he really takes care of his clients. HE IS THE BEST!

Recall issued on my car. These guys took care of it quickly and professionally

I brought my car in after hearing a rattling noise under the hood. Tim was a great help and was able to get the car assessed and back to me the same day. The only disappointment is that their exterior car wash is still not available.

Matt from Service department is really nice and professional. If you are going to do a service for your BMW go for Matt.

Nice service Writer good attitude

Service was performed in a prompt and professional manner.

I bring my car here for all my service needs Greg always takes care of me and has my car serviced in a timely manner I’m always happy how they treat me at bmw Monrovia

Very respectful and took care of my vehicle highly!

They do care and job well done.

Great job by Tom Wang!

I’ve been here dozens of times and honestly have never felt very welcome. I come to get auto service here. I’ve always felt that I was wasting their time by asking questions. Matt did an amazing job as a consultant for my auto repairs and not making me feel pressured or unwelcome. He did a wonderful job making me feel welcome and was very open to answering any questions I needed to be answered. Thank you very much Matt for all your help. You have completely changed my perspective of this particular location to a very positive perspective.

The best service ever! Bobby Ly was my point man, and seriously ~ I’ve never been treated this nice at a dealer while getting work done. Thanks Bobby!

Timely Efficient Polite Organized nice people that cared about their job and helped me with purchasing a new car.

The best experience I ever had at a dealer customer service above and beyond.

Jason was Great and really went out of his way to make my visit smooth and delightful. The service employees returned my car in great condition as always

My service representative at BMW of Monrovia is Tom Ryan. Tom is a 5 Star Professional and a brand enhancer. I have purchased two 5 Series BMWs at BMW of Monrovia and the experience with sales and service over the years has always been excellent. Greg Anderson

I had a wonderful experience when I first step in the Monrovia BMW Dealership. I was greeted by ARI/Sales Professional. I already had a vehicle (2022 BMW X5 M) in mind and worked out the numbers with Ari. I finally decided move forward with the purchase on 08/05/2022. I was able to work out a good deal with Joseph Mourad. I also met with the GM/Ron Brown and Finance Manager/Raffi. All I can say is that I had an excellent vehicle purchasing experience with BMW of Monrovia. I highly recommend them!!👍

No more gasoline for this girl I really thought I wanted a new Nissan LEAF. Fortunately there's no inventory so I got more car for less money here! I got a 2019 i3 rex, CPO, former lease! We're not supposed to love things but I love this car! We first went to BMW in DTLA but the inventory was soft and they didn't seem to want to work with us. Monica took care of me. Put me in a gorgeous super clean black with blue trim. I've only bought from a dealer twice in my entire life (including this one). Car shopping can be daunting. I appreciate you guys! Thank you!

Awesome team. Thanks Brandon. Superior experience all around.

Excellent customers services. Kudos to Neil and internet manager for all the assistance render

David Boen was a pleasure to work with on our purchase of a new BMW! David is simply a very nice person. Thank you David!

I entered the dealership knowing the car I wanted and they quickly set me up with financing for a BMW i3. Yury, the salesperson, was great. If he didn't know the answer to a question I had, he found it out. Things got a little vague when we were discussing warranty packages, as it was unclear what exactly was included with each one. It would be helpful to have clear documentation outlining the differences on the ready. In the end, it was a great experience. This was such a relief because I had such anxiety going to a dealership. I got the car and the peace of mind I wanted! After I bought the car Yury told me to text him with any questions, which I did. He was very quick to respond. I had a mechanical concern about the car, which worked itself out, but we set up a service appointment anyways. The dealership gave the car a complimentary inspection. Shout out to Tom Ryan for taking care of this process! Not only did BMW Monrovia take care of me while buying the car, but after I drove it off the lot. They were all so kind and eager to help. Many thanks to the BMW Monrovia team! Keep up the great work!

VERY KIND PEOPLE VERY KNOWLEDGEBLE SALES TEAM LAST WEEK I BOUGHT TWO CARS FROM THOMAS WHAT AN AMAZING HUMAN BEING NO PRESSURE NO HASTLE, WE BOUGHT AN X7 AND AN M4 THANK YOU THOMAS FOR A WONDERFUL EXPERIENCE

Charles is a good sale and I have a great shipping time.

Pleasant environment. Top Quality Staff; especially Salesperson Charlie and the Finance Manager. Thank you!

We bought 2 cars from Ari Rostami. He was very helpful, professional and patience with us! He took time to answer our questions. He made us feel very comfortable. We have been loyal BMW customers for more than 20+ years, and he is by far one of the best! We are very happy with both of our BMW. We will definitely refer friends and clients to him. Thank you Ari!

Buying a car at Monrovia BMW was great! They had a lot of cars to choose from.

Satisfied with the car. Great service and would recommend

People is important for customs, very enjoy this time

Great service and excellent customer service

The experience we had with the purchase of a used car in Mini was very pleasant. Javier the salesman took great care of us with the purchase of a Mini John Cooper Works for my daughter. Javier with his hospitality we feel at home, his customer service was extraordinary. I recommend that you go look for Javier if you are looking for a mini or BMW. You will not regret it.

So much love for BMW of Monrovia! From service to finance to helping me try to figure out my big beautiful X7, they were amazing, genuine and the best at being service oriented. Definitely helped with the decision to be a BMW owner for life ♥️

I bought a used 2014 Ford Mustang from BMW of Monrovia. Charlie was extremely helpful and the whole process was very transparent. No ?unseen?dealer added aftermarket upgrades unlike some other dealers.

Yuri was our sales person. He was kind, friendly, and made the process enjoyable! We are extremely happy with our experience at this location and we would return again in the future if we decide to purchase another vehicle. Highly recommend this location and Yuri as your sales person.

This is the best BMW dealership in SoCal by far. Their employees are amazing. I worked with Abigail to return a leased car and she was amazing. I also leased a new vehicle from Wei Wei. He is amazing too. I recommend everyone working with Abigail and Wei Wei.

BMW of Monrovia has great customer service. David, Joseph and bob rock!

Shopping for my car at Mini of Monrovia was so pleasant and simple. Javier, helped me from ordering my car until I went and got it. He was communicative and responsive during the process, making sure that I knew what was happening. The staff was friendly and welcoming while I was there, and he continued to check-in with me during the process.

I just bought my brand new X3 M package, I was not sure to buy a new one, but Yury, my assessors explain me by detail all the convenience to get it, he was excellent, not pushing guy, really easy going, gave me my time to take a decision, without mention the great deal…. I can’t simple said “no” to an amazing attention, quality and deal. Right now Im in love of my new car! Thank you Yury and all the great BMW Monrovia team!

I purchased my third vehicle vehicle from this location due to their outstanding customer service and they always exceed my expectations. Their staff goes above and beyond to ensure superior satisfaction at all times! Tomas Cervantes is an exceptional sales manager on-site. His customer service is stellar as he wants to ensure you leave the premises satisfied and I appreciate his efforts. I have referred many of my colleagues and friends to this location will continue to do so.

Great experience at this BMW dealer. Everyone was friendly, patience, helpful, honest and up front especially Kyle.

Seamless, and low stress, every one was very helpful! Charlie Lu was so helpful and nice to work with. He is always available, we highly recommend him to help you purchase a new car.

Three years ago, I leased a BMW from BMW of Monrovia. Malcolm Dougan helped me back then with leasing & the paperwork. My lease was coming to an end & I decided to purchase my BMW. Since Malcolm was so professional, I contacted him. He responded back right away & the next day I went to the dealership & bought my car. When I went into the dealer, Malcolm went over all my options & answered all of my questions. Wei Wei Wang was assisting Malcolm & he was very helpful & polite. Wei Wei even wiped down my car for me- that was very nice of him! At the end, I signed paperwork with Wendell Salveron, who was helpful too. He gave me hard copies & also emailed me copies of everything I signed. Overall, everything went smooth. I had a great experience purchasing my BMW & am thankful! 5 Star experience!

I loved my experience with everyone at that dealer. I would recommend them to any friend and/or family. I am a very happy customer of a 2022 BMW. Thank you.

Got the perfect Car that I was looking for. Thanks for my BMW X5 The staff was super friendly, specially MONICA . All the paperwork was fluent and hassle-free!

We had an excellent experience working with Robert Bruce Harris.

Great customer service, everything was done in a professional friendly manner and the communication for each process was excellent.

Thumbs up for Victoria Huang.

Absolutely great experience. Charlie was terrific; helpful never put any pressure on me.

The salesperson Ari was super nice and helpful. Answered all my questions. Just unfortunate that I have To take my car back to the dealership.. The sunroof will not operate.

Best out of the best to Bruce Harris

Javier help me take my vehicle home he ‘s the best ! He brought the Car from Carson to Monrovia! Highly recommended and this guy works hard appreciate him. 100% ****

I purchased my company vehicle through BMW of Monrovia. It was a smooth transaction and the finance team worked hard together to make it happen as quickly as possible.

I had such a great buying experience with Ari Rostami at Monrovia BMW that I just want to take a moment to thank him. I had visited several other dealers in the LA area but didn?t find the quality of service we found here. My drive to this dealer was a few hours away but truly worth it! Ari was patient, informative, honest, professional, and so easy to work with. He gave us room to make the best decision for my family and I. He is someone you can truly trust and you can?t say that about many people in sales these days! Overall, I?m extremely satisfied with the vehicle, pricing, and buying experience all thanks to ARI. I will be back and will definitely let all my friends and family know about what a pleasure it was to work with him! Thank you Ari!!!

I have to say this was by far my best car shopping experience. Mr. Bruce was adept as well as very informative. He was the easiest person I have ever dealt with. Polite and kind. He never made me feel like a customer but as a friend who is in desperate need of a car. Also very big THANK YOU to Norman Torralba for introducing me to Mr. Bruce and for recommending BMW of Monrovia. I will definitely be getting my next car from this dealership.

Yury is excellent at BMW Monrovia. Easy to deal with and transparent.

Monica was was great! Very helpful and took very good care of us! Even though she was busy she always made sure to check on us to see if we were ready to continue with the buying process. ??

Most Anything! Javier Escalate!

Yury helped us find the perfect car! Couldn’t be happier! All star service.

Excellent service - Yuri was very knowledgeable and professional

BMW of Monrovia is great, this is my third BMW I have purchased with them because of my salesperson YUry his really great, he makes you feel at home and he give you all the fact with out pulling punches. I recommend you go to him when purchasing a vehicle.

Buying was difficult to resolve People very nice and helpful

Very smooth, fun process! Rocky was a total rockstar employee who walked me through the whole process. Got a great deal on a fantastic car!

Bruce is awesome. Super easy and smooth transaction. Bring home my new car less than 2 hour. Definitely worth the drive!! Thank you again.

I have a good experience and also great customer Service

Very professional and polite. Everything was easy and none stressful

This was the best buying experience, sales rep Rocky made it easy and fun.

Great experience. The dealer is kindly and nicely.

Great Customer Service and Inventory. I appreciated the honesty with little to no sales pressure. Yury was very helpful and answered all my questions.

Pleasant and fast with help from charlie lu........

Tomas was great to deal with. Everyone at this dealership went out of their way to help us. It was a great buying experience! Finding a great used car is hard in this market but they made it easy.

It was a no hassle purchase and most of all BMW did not have a mark up as other brands are selling way over the MSRP Something other brands should take into account if they want repeat customers

Thank you for Weiwei?s awesome service! I bought my dream car:)

Very good service and well treated at the BMW of Monrovia

Best deal Best price Best service for the Best BMW you can find in SoCal

Low pressure sales. But the extended warranty guy was a little pushy. This was a 2018. The warranty is from the original sales date. So that might give me 2 years of coverage. But I?ll be paying the full term of my loan. Probably best to buy a plan elsewhere.

Easy stress free atmosphere, came in to sign for my docs and was out of there in less than 2 hours. I choose my new X5 over the internet, dealt with Tomas Cervantes, easiest deal I ever made. You guys gain a customer for life.

I just bought a certified used 2019 BMW i3 and am pleased with the ease of which I purchased my awesome vehicle. I was able to test drive it by myself and the whole process took about one hour less than normal. I'm happy!

Great customer service. Easy process. Would recommend this dealer to my family and friends.

Gimi was very helpful from start to finish. Great customer service.

Tomas Cervantes makes the process easy and enjoyable wether purchasing or leasing, he?s your man.

I have brought 2 vehicles from the BMW location within the last 4months and I must say the customer service is great, the understanding, and willingness to work with the customer is impressive

We purchased my daughter’s first car from Ari at BMW Monrovia. It was fun hearing Ari answer my daughter’s rudimentary questions about the color of the license plate holder, cup holders, navigation, Apple Play and registration. Ari went above and beyond to manage a few transportation hurdles. He was knowledgeable, consistent, attentive and considerate with a new driver’s line of questioning.

We've been their customer for over years. Friendly, Fast, Great service!!

I purchased and took delivery of my ordered 2022 Mini SE on December 31 2021. I didn't expect that day to be a busy one for folks buying cars, but the place was pretty much mobbed. In spite of that, my purchase went efficiently and as quickly as I could have hoped. The finance person was patient and helpful, and they even provided me a pair of reading glasses when I confessed I had forgotten to bring mine. I have purchased many new cars over the years, and this one was particularly easy and stress free.

Great service with the highest level of professionalism. They made my purchase stress free. I Would highly recommend this dealership.

Wei Wei was very friendly and knowledgeable. Ray, the manager, also was very friendly and knowledgeable. Excellent customer service for both of them. They made us so happy to buy a BMW from the Monrovia store.

BMW in Monrovia have excellent service. I definitely refer my friends and family. Everyone work there are so friendly. We definitely will purchase more car from them in the near future. Thank you BMW in Monrovia.

Recently purchased my vehicle here. Professional and kind employees. The buying procsss went smooth. I drove out quite a ways. To go look at the vehicle. It was ready to go for me to test drive when I arrived. For my scheduled appointment. I liked that I was ensured the vehicle would be held for me. Until my allotted appointment. That day of course. Since I was driving 80 miles out of my way. Employees stayed after hours to take care of me. I drove out of there with the vehicle and a full tank of gas. Thank you all! David the salesman is awesome!

Great sale friendly services and good inventory of cars

great customer service frim sales associate Way Way! love the way he greets and helps the customers

I went in to purchase a new car, made an order online and was able to track the process of the vehicle

I recently ordered and then purchased a Mini Cooper SE (electric) from Mini/BMW of Monrovia. They made placing the order and making a deposit online from home effortless, and when the car arrived ahead of schedule, the purchasing process was as easy as they could have made it. They even provided me a pair of reading glasses when I forgot mine. I have purchased many cars over the years, and this one was the easiest.

Great Services provided and very happy with salesman Yury and the rest of the team.

Te atienden rápido son muy amables y no piden mas de lo que cuesta el carro. Pidan ayuda de Javier, es demasiado sincero y te ayudará demasiado en encontrar lo que necesitas

It’s my second mini here. Hate to let the other one go, but almost 200,000 miles later - it’s time! Special shoutout to Sales person Javier Escalante fir taking such good care of me!

Excellent experience. Tracy and Bob made the purchasing process smooth and answered all of our questions and took the time with us. Never felt pressured in any way. I’d go back to BMW of Monrovia.

Khal did a great job from start to finish, would recommend BMW of Monrovia to anyone who wants to deal with a great dealership

Excellent service and hospitality. Khal is above and beyond in getting our dream car. The entire purchase experience was fast and easy. Will buy another car with them again.

Great Sales people, polite and patient

Yuri was an amazing source of help getting me into my first BMW ever. If you’re looking for a new BMW, ask for Yuri! Not to mention dealership is beautiful. 👌🏼

DO NOT buy a car from this dealership. If you do, DO NOT use Angela as a sales person. She's a blatant liar. The BMW that I was looking to buy was a really nice car. It's a 2018 320i with 26400 miles. They were asking $25k. The very first question I asked Angela was why is the car so cheap and if the car has ever been in an accident. She replied saying it's so cheap cause the car has been sitting at the dealer for more than 20 days. She also replied that it had never been in an accident. I asked her several times if she was sure the car had never been in an accident. She kept replying she's sure. when she showed me the carfax report, there was nothing that stated this car was in an accident. When in financing signing all documents, I asked again if they were sure this car had never been in a car accident. The finance girl looked at the carfax report and said no. She then pulled the last page and pointed where to sign. So I signed. All this took place on 08/22/2021. Today 11/13/2021, I decided to go to BMW of Buena Park to see what it would take to get in a BMW 5 series. I was really shocked when the sales person asked me about the accident that is showing on the carfax report. I thought the sales person may have entered the incorrect VIN. I double checked the VIN, it was entered correctly. I'm more than upset about this. I'm pissed. I called the BMWOf Monrovia to speak to a manager. They were not available. The person that took the message, told me I would get a call back today. It is now 9:00pm and still have not heard anything. I will be down at the dealer first thing in the morning. They need to make this right. If I get the run around, I will be contacting the BBB. I will also be calling and reporting Monrovia BMW for being deceptive. They really need to get rid of Angela and the person in financing. If I had known this car was in an accident, even if it was minor. I would have never of purchased it.

excelente Servicio!!! Thomas Cervantes, super buenísimo amigo y vendedor!!!! Gracias mi hermano!!

Great experience! Loved the whole process! Thank you!

I have a wonderful experience at BMW Monrovia. It is a crazy market at this moment, but the dealer did not do the markup price like other place I have been to. One plus point for it. I have been assisted by Yuri and the whole team, he made everything seems easier when coming to purchase our first brand new car. Such a great manner and professional place!Highly recommend this place when you are going shop for the new car.

Service is a professional, team .

I really liked the car and thanks for the monrovia BMW team. Thanks again

My contact and dealings with Tracy Molnar were absolutely professional she was extremely knowledgeable courteous and polite and helpful and a pleasure to deal with a true professional who obviously knows the value of a customer and knows her business I would have no hesitation I highly recommending her I hope the dealership realizes how fortunate they are to a lady of such high caliber o the team she could not have done better even if she tried I wish you and her continued success

First let’s say that It was a pleasure working with Javier and his managers! This was by far the most professional of all the dealerships we visited this last week. If you’re in the market for either new or used, Javier will treat you well.

Yuri is amazing salesman

Very good customer service. Very professional and helpful . Nice inventory of cars, especial thx to dear Monica❤️

BMW of Monrovia makes your buying experience a pleasurable one. From the moment you step into the dealership until you leave you are treated with honesty and professionalism. The sales team is awesome Kal and Hisham are both amazing sales associates, Joseph the GSM meets greets and delivers by all means. I couldn’t ask for a more personable experience! The finance department was quick and to the point bottom line they all made the whole experience of buying a car an awesome one. I highly recommend dealing with BMW of Monrovia if you are looking into buying the ultimate driving machine look no more!

Very good customer service. Very professional and helpful . Nice inventory of cars.

This is our second visit to the Monrovia BMW and the second time Charlie took great care of us. Now we are a full BMW family, can't wait to see Charlie again when we are ready for a new one.😁

Yuri was the best no pressure knowledgeable and got the deal done.

Excellent service! Most of the waiting was on my part but I love the car! Thanks for your patience.

Best experience, great customer service, quick and effortless. Monica was the best, she got us in and out within a few hours. Thank you Monica, amazing customer service!

Helpful Sales crew, excellent personnel , will definitely visit again.

Internet manager Khalil was wonderful. He quoted me over text I went in to check out the cars not sure if I like bmw ( never own one ) ending up traded in my Mercedes. I am loving it.

Very nice service and helpful. Angela my sells person and Joseph the manager.

Good customer service! No BS from representative/salesperson.

It?s a top notch facility and the staffs are friendly. My service advisor Tom was very helpful knowledgeable and prompt. My vehicle was properly service and on time...

A lot of choices Sales rep is very helpful Internet sale Khal is the best

I had a wonderful experience here and my sales rep David Boen went above and beyond to help me get the best deal on my X3 and even delivered it to me. I highly recommend David for your BMW needs.

Amazing service! I appreciate the team entire dedication and support I received.

Had a great experience buying a 2019 Mini from Rocky! Made it very easy for me and Ronaldo was awesome when he delivered my new car!

I recently had my BMW 530e serviced at BMW Monrovia. My service specialist Matt was very courteous and professional in handling my service request, and went far and beyond to help removing a set of wheel locks that I lost the key and replaced with a new set, free of charge. This is the level of personal service and attention that keeps me as a returning customer year after year. I'd highly recommend BMW Monrovia for your next purchase or service visit.

My experience at BMW Monrovia is always fast and efficient.My service provider whisked me home as soon as I got signed in.I told them I needed the car done same day, and they always come thru.Thanks to my service provider I will continue to buy from this dealership,excellent service👌🏾.

Over the weekend I leased a Mini Cooper with BMW of Monrovia and the overall experience was excellent! Javier made my entire experience great and I am recommending him to everyone that is interested in purchasing/leasing a Mini!! Thanks again Javier!!!

Matt at BMW Monrovia always goes over and beyond in helping out customers. I appreciate his customer service and his willingness to help make the service appointment as convenient as possible.

Great service. Too bad that they don’t do car wash after service anymore… guess it’s due to COVID-19 😅

Khal in sales and Rafi in finance were top notch. They both answered all my questions and made it a very smooth purchase of my very first BMW!

Tim West from Monrovia BMW helped out with my service on my Car, quick drop-off and pick-up and gave me a complementary Car wash. Thank you Tim!

I brought my mom to the Mini Monrovia last week. Javier is just awesome and he helped us out throughout the entire buying process and made our purchase experience extremely smooth and fantastic. I definitely recommend Javier at Mini Monrovia to anyone that needs to purchase or lease a vehicle because I know that he is someone you can trust and he will provide the same excellent services to you as well.

Javier Escalante was amazing! I inquired about leasing a 2022 mini and he got right back to me , when we went down to the dealership he was friendly and knowledgeable, made the whole process super easy and enjoyable! I def would buy or lease my next mini from there!

I had a very good experience, buying my car at this dealership, first time buying a BMW and so far I am very pleased with my purchase, salesman was pretty helpful and friendly,

Very pleasant experience from salesperson David to manager to finance

It?s not I first time to come back the service, my dealer always do best service for me , I?m lucky

Took awhile to figure out my door sensor ajar going off, in the end a new battery. Was able to have use of a loaner.

Just got the car an hour ago. I have not driven it yet but I really like it?s amenities and vehicle features.

I had a really good experienced from Matthew Clark! He?s suck a nice and sweet person! Thank you for your help:)

George Zhou was excellent. Knowledge, personable, and is always willing to get out of his way to help his customer. That?s why he has been keeping me as a Monrovia BMW customer for more than 25 years.

Service providers were very professional . Service was provided quickly. Called to give me updates.

Today I brought in my daughter's X6 for a battery replacment. It was my first service experience with this vehicle at BMW Monrovia. I met my service advisor Mr. Jorge Valdez for the first time. He was fantastic from the morning greeting to the constant update communications throughout the day with the vehicle. Mr. Valdez provided me with the full details of the service at the start and reviewed the services rendered when I picked up the vehicle. Mr. Valdez is polished performer and he made my overall experience at BMW Monrovia purely enjoyable. His work ethnic and knowledge of today's services had me driving away with a complete customer satisfaction experience. Thank you Jorge Valdez.

Online appointment is so simple and convenient. Excellent service and Eddy was very professional in making sure the services were completed on time and to my satisfaction. Clean and neat facility.

Good service except waiting a little long, but overall service are good

Amazing Deals. Neil is a great sales person that gives good advice and feedback

Brought my X3 in for an electrical issue, but no problems were found. will return for regular service in around 5 months.

Very helpful, professional, and competent. The selection and prices are very good. The place is beautiful and perfectly maintained. The staff is professional, friendly, and very qualified. A good experience.

I received a loaner no problem and my car was done in a timely manor.

Matt was extremely helpful in getting my car serviced and answering my questions. He made the process go very smoothly

Facilities was very nice clean. One person in counter, he is very good customer service.. I?m very satisfied service

We are very happy whit the BMW 2018 full power drive incredible the attention from the fly manager was Excellent

Not our first time buying a car, not even our first time at a BMW/MINI dealership, but definitely our first time feeling so good about the whole experience. Javier helped us pick the car, we had a fun genuine and simply human conversation about life, cars, music and some more cars :) Any questions we had he answered in great detail, when he made suggestions he brought up pros and cons and straight up told us when certain things didn’t make sense for our particular situation and needs, which, by the way, he took great care in finding out first. Not once did we feel like we were being sold something, or pushed something that we didn’t need or didn’t come there for. And the crazy thing, the same trend continued as we went to sign papers and talk about additional services and packages. Rafi was helping us in the office and showed us a detailed breakdown of pros and cons of each service in a very concise way to avoid wasting anybody’s time and gave us fantastic deals on the few services that we did want to get. Again, just simple, genuinely nice experience. These guys are total rockstars and we couldn’t recommend them enough. This is how buying cars should feel like.

Not our first time buying a car, not even our first time at a BMW/MINI dealership, but definitely our first time feeling so good about the whole experience. Javier helped us pick the car, we had a fun genuine and simply human conversation about life, cars, music and some more cars :) Any questions we had he answered in great detail, when he made suggestions he brought up pros and cons and straight up told us when certain things didn?t make sense for our particular situation and needs, which, by the way, he took great care in finding out first. Not once did we feel like we were being sold something, or pushed something that we didn?t need or didn?t come there for. And the crazy thing, the same trend continued as we went to sign papers and talk about additional services and packages. Rafi was helping us in the office and showed us a detailed breakdown of pros and cons of each service in a very concise way to avoid wasting anybody?s time and gave us fantastic deals on the few services that we did want to get. Again, just simple, genuinely nice experience. These guys are total rockstars and we couldn?t recommend them enough. This is how buying cars should feel like.

Jade was great! Made the process very easy and without any issues. Robert was really nice and made the financing process fast and easy Thanks

Look for shawn great salesman. Great service. Will definitely come back.

Yury made this experience a breeze! No hassle at all! Love my car!

Yury made this experience a breeze! No hassle at all! Love my car!

Mini of Monrovia made the process super easy and they were very straight forward with me. 10/10 I would recommend.

Yuri and Florence made for the best experience...attentive and responsive! Love you guys.

Ari is AMAZING, great customer service. attentive, quick to respond, informative, will buy another car from him anytime

Service was excellent and during covid I felt save!

A piece of styrofoam damaged the front grill & intercooler of my Mini. My service advisor Dehaun Choi coordinated the repair/ loaner car with no problems. This is my 4th Mini from this dealership. I thank Mini of Monrovia for many miles of fun I continue to enjoy in these cars👍 Dehaun Choi

Very good service experience at Monrovia BMW dealership. I would recommend this dealership to others.

My sales guy did not pressure me at all so patient and really cared. Buying experience was the best, service and financial dept. was excellent.

Amazing dealership and service! Specially, David Boen whom went above and beyond to get me the car I wanted!

Jason, my repair rep has always be great with me and my Mini repairs/ maintenance.

Great service and Matt Clark is a very good, consistent service advisor. Always up front, informative and prompt.

Excellent service. Service technician Tim West is accommodating .

Good service. Very professional service rep.

Loaner was a ew body version 430 series that did not look appealing for the nee body look..the power on the car was slow... for owning an M car, the loaner should be a M car.... Overall, Matthew was great!!!

We had such a great a great experience with this Monrovia BMW dealer. Thank you to our broker, a great friend of mine Ari. Appreciate the best deal you gave us.

Our 2015 was in an accident in March 2021. We immediately began looking for another. Went with a used one as we had just made the last payment on the 2015. Monrovia has a great selection so we found the 2018 right away. It is new condition and had been leased to one owner since new. We never even had to leave the house! Our dealer salesman delivered it directly to our home and all paperwork was done online. We couldn't be happier and Javier was so nice. Love them at Monrovia.

Great buying experience ! Did everything over the phone they picked up my car and delivered the new car to my home.

BMW of Monrovia did a great job in completing the installation of my M Performance Exhaust!

I was disappointed that no one showed up for the previously made appointment and the service representative called half an hour later to inform me that no technician showed up. A new appointment was made for the following week, and was told that they would call me 1/2 hour beforehand. However, they did not, and the technician came an hour later. I felt that was unprofessional.

Javier was excellent in helping us purchase the right car for our needs. He was polite, very knowedgeable about the Mini Cooper line of vehicles and had a high sense of urgency in getting us through the paperwork drill in minimal time. Overall, we were very satisfied with his service and the entire buying process.

Our experience with BMW has always been positive. Their service is excellent and efficient. They go out of thier way for the customer.

I recently had a 30k service performed for X5. My trusted advisor Matt Clark took great care and the car is running perfectly. Thank you Matt for your professionalism

Javier the salesman was friendly and helpful. Everything went smoothly and everything was outlined clearly

I went to this dealer to do my first service. Eddie did a great job.

I recently had my car serviced at BMW in Monrovia. My advisor was Eddy and he was very informative, explained what services they we?re going to perform ahead of time. He texted and called with any issues and when my car was ready. I will definitely request Eddy the next time I need service.

Great customer service....and would recommend others to this facility

My husband and I had such an amazing experience with Weiwei in shopping for our new car. He was not pushy and helped us find what we wanted and stayed within our budget. I will recommend my family and friends to go see Weiwei at BMW Monrovia. Weiwei is a valuable asset to the organization and I wish there more salmon like him. Thank you Weiwei for helping me find my dream car! :)

Excellent service, took care of my care very well.

My salesman Tomas was very nice and went out of his way to help me get what I wanted.

Our salesperson Angela was excellent! Knowledgeable, helpful and very efficient. Got us in and out of there in a couple hours, from start to finish.

BMW of Monrovia service department provides outstanding service, they are friendly, helpful and experienced. Thank you for the excellence of service!

Service department is very knowledgeable aid problems of the car.

Easy in, easy out. Delivered the vehicle when they said they would.

My Service advisor eddi was awesome good service is hard to come by and Eddi delivered it ??????

This was the most easiest, friendliest, and enjoyable car shopping experience I?ve had in a really long time. I want to thank Tomas for his amazing and friendly service, he made buying a car for me so easy. I would also like to thank Sarkis for his fast and friendly paperwork process for my new car. These guys were amazing I will definitely be back! Thank you!

Great and always friendly service. Chose to drive to this dealership even after I moved to a farther neighborhood.

I took my car in for rountince maintenance. I waited for my car. It was ready in 1 1/2 hours. The checkin was very easy.

Friendly staff, and Tim answered all my questions.

One of the smoothest car buying experiences I can recall. They had exactly what I wanted and worked with me to achieve a palatable payment structure!!

I had a warning light and brought my Mini to Monrovia Mini for Service. My service rep. De took care of my car with excellent attention.

Excellent service and great deal!!

I've been there for annual maintenance. They did a good!

Prompt professional w courteous service

I really appreciated all the updates and prompt follow ups. Going the extra mile when finding answer and solutions to concerns. Eddy is in a class of his own, BMW is very lucky to have him and we appreciate BMW.

My Experience was very pleasant. Great service. It was fast and safe. Everything is very convenient. Super happy with my service adviser. He did a great job. Very friendly and knowledgeable advisor.

This was to replace my air bag as part of the recall. Service person was courteous and took proper protections due to COVID.

went in for squeaky brakes. they never found those, but found lots of other issues. my service rep was very careful to explain what was a safety issue and what wasn't so that I didn't have to everything done at once. Only problem was next day brakes still squeaked.

The staff was friendly. I felt like my concerns were addressed. I always enjoy coming to this dealership!

THEY HAVE GREAT SERVICES!

Friendly, on time and excellent service all the time.

I came to get my car after the inspection. The person who met me there was friendly, patience and professional.

Courteous and pleasant. Everyone have been really professional and accommodating.

Great people and great service

Friendly wonderful service ! Should stop by if you are in the area looking for a BMW !

Matthew Clark was my service rep and he was so helpful! He kept me updated while my car was serviced and went above and beyond to make sure the repair was done quickly and efficiently.

After being a customer for over 25 years, recently parted ways with our own dealership over something very silly on their part and they lost a good customer. I searched for a new dealership and was helped by Neil at Monrovia. Really happy with service and got a great deal. Communicated entire deal via email and just came in to sign and pickup. They are too far for service appointments, but will definitely visit them again. Really happy with this experience.

Nice Service

BMW of Monrovia staff is friendly, nice, and well-informed about vehicles.

Good service, finished on time, provided quality loaner car

This places is an all star. Easy to set up appointments when I want them. Once I finally get there the process is easy & quick. Staff is great and really wants to help. Overall if I did like this place I wouldn’t be writing a review but since I love it I am writing it to share it with you all!

Jason is my go-to service advisor because he always provides the best customer service and lets me feel that my car is in good hands. I drive from Los Angeles all the way to Monrovia because I feel at ease with their customer service compared with other dealerships. I brought in my car due to a fan and battery issue. I came in and told Jason the problems I had and he noted everything and kept me updated on the status of my car. My car was finished by the next day. I would recommend anyone to come here just to have him as your service advisor.

professional and nice services

Great service, thank you. I was stuck on the side of the road and bmw handled everything.

Matt was great, he is very knowledgeable and caring..

Excellent service, especially helpful assistance by Matt who answered all my questions. Elaine Wilson

The service representative is very polite, attentive, and professional. The car was ready when promise. The car was wash!

Xavier is the best guy. Very friendly and accommodating. It was the smoothest car buying experience I have ever had. So happy with my new Mini. Thanks so much.

I work with Tim West, He is very reliable, knowledgeable, and helpful. Definitely come back again.

Matt and Ariwas the best for all service!he is so kind so nice always helpful!just got my new 2017 car there ,only has 2800miles !super good ! thanks so much ,

Charlie Lu was great in helping my parents today with the lease of their vehicle today. Very professional.

Had a great experience purchasing our new BMW. Yuri and Sarkis ( in finance) were excellent to deal with. Thank you Greg & Jennifer

Muy buen servicio y atención al cliente

The overall experience was excellent and customer friendly.

Fixed needed problem in short time. Very friendly service person.

Great experience. Matt took care of everything without me showing up. Very satisfied with the repair

I forgot my insurance card and The customer service representative was very patient and amiable while I was dealing with my insurance company to send me a copy of my policy.The overall experience of waiting while my car was being serviced and waiting for a loaner made my day tolerable because of the kindness and patience of the person helping me.

Good service and good customer service

Timely and efficient. They sanitized my car after they worked on it, which I greatly appreciated.

Gracias por su atención fue una agradable experiencia estoy muy satisfecho con su ayuda Jorge Valdés

I trust my service adviser Matt a great deal. He always makes sure the car is properly serviced. This is my 2and BMW I now take to this company and always ask for Matt.

Our car would have cost upwards of $10,000 to repair as there was a catastrophic failure of the transmission even though it wasn't a terribly old car (~65,000 miles/2014). Given that the book value of the operational car would have been ~$14,000, we were looking at a very hard choice. Let's be real - who is going to buy this car, unrepaired, undriveable? We took it into the dealer and our customer service rep, Matt Clark, figured out that there was a part that was on recall and that part could have contributed to the transmission failure. So, voilà! From $10k to $00. These guys/gals are the best in my book. Thank you, BMW, even though it is a bummer that such a terrible mechanical failure occurred. At least we were lucky enough it happened in front of our house and that Matt rescued us from a painful bill.

Very helpful, quick and kind. I will be going back to this dealership!

Professional and intimate service. Will buy my next car from her and will recommend her to my friends who wanna buy BMW.

Came in to get my car serviced, great service. Thanks again Greg!

Came in to get my car serviced, great customer service. Thanks again Greg!

love my M8. I almost did not get the car but they gave an offer I couldn't refuse

this dealership goes above and beyond . They even got me a ride when they didn't have shuttles.

Outstanding professionalism. After sale support is outstanding.

Matt who helped me was again a class act. I prefer to deal with him anytime I have service issues.

Great service and very informative definitely recommend Greg Hernandez

Felipe was super helpful. The Covid procedures were good and I felt comfortable while waiting for my loan car. Good experience with both parts of the visit.

jason is always very helpful. he makes sure my car is repaired in a timely manner..thank you

Always helpful and thorough in their explanations.

great service. excellent!! thanks Eddy

super clean, efficient, safe

Tom is always great to work with!!! I?m always out of service in a timely manner.

Fast, efficient and pleasant experience. My agent was friendly, detailed and communicated thoroughly.

Everything was taken care of for me. And great personal service.

Waiting time was too pong, I dropped off my vehicle on Friday to save time, I arrived to the dealer at noon and I saw my car outside thinking it was ready but it was not. I had to wait thirty minutes to an hour.

Nice to have someone pick up and drop me off at home if car needs servicing overnight. Glad they picked up on something I’d noticed but didn’t think was anything wrong with.

Yesterday 01/07/2021 me and wife visited your dealership service department ,We were helped by Matt Clark because I always ask for him for his great customer service , we felt comfortable, very friendly atmosphere. Matt is professional in his work, he is very experienced and knowledgeable. We will definitely advise our friends and family members to ask for him.Thank you to your team, and especially Matt Clark for their service, patience, friendliness and caring for customers.

Great service and very professional 👍🏼 . Thank you 😊

Very satisfied with how friendly the workers were with what I needed.

Bruce did a great job working with me on the purchase of our new car. He is very professional and knowledgable and a pleasure to work with.

I worked with Neil DeLas Alas. He was very honest, respectful, and professional. BMW of Monrovia provided excellent service.

My window regulator broke. Monrovia dealer was able to setup an appointment next day. Part was replaced under CPO warranty. Great customer service from Jaime.

Great experience all around Would definitely buy from them again

Great service very thorough and I had a great service advisor Matthew Clark

Had a great experience today with the service department. Eddie was great. Fast, friendly professional and thorough.

Our salesman, Khalil, was great. He gave us exactly what we asked for. He was not pushy at all. We love our new x2. This was the best car purchasing experience we had.

Technician was pleasant, Wait reasonable. Coffee or water could have been offered.

I have been using BMW of Monrovia since 2011. For me, this dealership is the very best in LA area. Joseph Mourad and his team makes every customer a very special. This time it was my bimmer #4 that I leased from Monrovia. I worked with Yury, who took a great care about all my requests with the utmost patience. I really appreciate it!

Excellent service, easy appointment schedules and car was ready when promised.

Great service, kept me updated during the whole service process

Our sales rep was awesome and amazing. Jade Hinds took good care of me and my family, she made sure our customer needs were met.

Friendly staffs.,service as promised, nice facility

In person service is flawless, but calling to speak to a service rep is next to impossible, calls get forwarded and dropped, sloppy verbal call in service,

Bought a 740i at Monrovia. It was sold to me by Mohammed. The experience was non pressurized and enjoyable. When I got to the dealership, it was 50/50 whether I would take the plunge. Mohammed made it easy to decide. Best experience ever in buying a car.

I absolutely adore Tim West!!! He’s the nicest and friendliest service rep I met!!!

My car had a malfunction message so I took it in to the dealer. Although I had to leave the car overnight, it was diagnosed and ready the next day.

Very Professional and Great Service. Thank you Greg Hernandez & Staff! Happy Holidays! 🎄

Their professional and friendly service, thank you Tom Ryan!!

Excellent services from sales person, nice facility. This is my 3rd time returning to this dealer.

First time getting service for my new BMW and I had great service and was kept up to date about the car's ready time through out. I will definitely be coming back for my next service!

Excellent service from “Moon “ very engaging and helpful. He truly is the best at Monrovia bmw. The sales staff member, however was difficult to communicate With and frustrating because pertinent information Was misunderstood due to language barrier. Manager Devon stepped in to help situation in order to save the sale.

I had a great experience at BMW. Yury Kastersyn really help me get the best price possible on my new vehicle. I didn't have to haggle on the price. Yury listened to my needs and didn't pressure me or push my budget limits. He is very honest, professional and knowledgeable. He made the whole process smooth and answered all my questions. I walked out feeling good that I got the best price possible out there and I'm extremely happy with my new car. I would recommend BMW to anyone who is in the market for a new or used car ask for Yury. He's the best!

Very professional stuff and knowledgeable I recommend for everyone

Bought my husband car from here, Ari help us get what he wants..service advisor Javier always take good care of us when the car need any service.. excellent customer service care ❤ 👌

Jaime was great to work with and very professional. My 430I was serviced 30 minutes ahead of schedule. Monrovia will always be my goto Beamer Dealer.

Ari was fabulous! Accommodating, not pushy, great follow thru, and just a great guy. And drove away in more car than i had initially expected to purchase.

The quality of service is good for the price we pay. Service is satisfactory. No mention of any discounts or offers unless you ask. It feels like you are just one of their customer.

This is the second time I bought a used BMW from them. Each time was smooth and without any problems. Service Department was helpful when we had an accident . Both cars were reasonably priced. First car is still running very well. Second car just bought , so we'll have to see how that goes.

My experience at the Monrovia dealership was beyond exceptional. Thomas Ryan, my service advisor, provided great customer service. He was very professional, accommodating, and friendly. It was a great experience visiting the Monrovia BMW for the first time. Would definitely come back! Thank you Thomas!

Their service team was one of the best. Very easy and careful with All their states guide lines Made me feel comfortable Was quick and easy Will definitely keep purchasing My vehicles from Monrovia BMW

Angela, the salesman, is very friendly and can speak Chinese. It's great for us. The whole process doesn't have to wait too long. Everyone is very nice!

Customer service was good but it took a while, over 39 min for me to receive the car although it has been ready hiurs earlier.

In at 11am, out by 3pm. Process was easy and simple.

Great and expedient service. Answered all my questions and made my options clear.

Tim West was courteous, helpful and friendly. I?m glad to have Tim as my regular service advisor going forward.

Great service, took my car in for service and it was done the same day.

Worked with Matt Clark and he was great! Answered all my questions and help get my maintenance taken care of!

Great service. Well organised department

Time and time again I'm blown away by the customer service of BMW Monrovia. I had the pleasure of working with Matt Clark and he was courteous, professional, extremely responsive and communicative. I felt taken care of throughout the entire process. Would highly recommend and will definitely be coming back again!

Thank you yet again to BMW of Monrovia and Greg Hernandez,Service Advisor for excellent customer service even in the midst of Covid-19. I've purchased five cars from BMW of Monrovia and I look forward to purchasing my next car at BMW of Monrovia. Thank you for always following up and following-thru. Loyal customer, Brandi B.

Would recommend everyone one. Very Professionalism

Home service to replace passenger airbag. Tech was on time and courteous.

Great service, good people

Great service and Communication They are the closest Dealer to me.

I was very satisfied with my service experience with BMW and the service tech Tim. He gets the highest rating stars. Thank you Tim.

Great attention to details and excellent customer service.

They went out of their way to help us. Honestly, they all provided excellent service.

Excellent customer service, from the moment you drive up. The whole process was smooth, with covid 19 protocol in place. Thanks Ryan Thomas.

I have driven BMW for 7 years, and have relied on MONROVIA for service. I have a new SERVICE ADVISOR, THOMAS RYAN , whom is TOTALLY AWESOME. He is attentive to detail and seems to care for my beloved 428 as much as I do. We are both race car enthusiasts. He keeps me updated, and advises me wisely ~ He even has car ACTUALLY WASHED, not just rinsed, which has been my only complaint over the years. Thank You, Thomas Ryan ~ you are an asset to BMW MONROVIA

Had a great experience at BMW of Monrovia. Ari Rostami was my sales agent. He was great and made my deal happy. Best car buying experience I ever had! Highly recommend them!

I really enjoyed my experience and Mohammad got me the car of my dreams for the price I wanted to pay. I was in and out of the dealership in a short time. If its time for a new car or a lease, call up Mohammad Moon. He is the best.

My service experience with BMW is Monrovia and its service Advisor, Jorge is great.

Thomas Ryan did wonderful Job to my car! Thank You

I would recommend all my family and friend to BMW of Monrovia because the sell staff are very friendly and willing to work with you and especially the sale manager he is super nice guy.

Professional and knowledgeable with a smile

Good service. Excellent customer service. Reliable service.

I always have confidence and peace of mind when I bring my car to BMW of Monrovia. I know that service is beyond compare. I trust that my car is in good hands and it t will serviced right. I would like to commend my service advisor, Matt Clark, for his excellent customer service. He made the appointment for me and provided me a loaner. He is prompt in communicating to his customers what needs to be done to my car and calls me when my car is ready. He is a great asset to BMW of Monrovia. Thanks, Matt Clark👍🏻 Max

Had the best service advisor, try to ask for Timothy West on your next service visit!

Great job overall! The service and staff has done a great job. We all know it?s short staff due to COVID , but overall good job.

I took my BMW here for 3 service recalls. They provided me with a free loaner car and took care of all the issues. Very happy with my service consultant Tom Ryan.

I was impressed by timely completion of service, as promised. Entire staff is respectful. Again it was another good experience at BMW of Monrovia.

Excellent customer service....

Wow, just want to say Tom was one of the friendliest, knowledgable, most pleasant service representative I've encountered. He allowed me to come in at a moments notice when all other dealerships had turned me down. It was urgent situation and I really needed to take my car in asap. Thank you so much Tom, I really appreciate your assistance, you are a true professional!

Staff : super nice Time : process fast and EZ Customer Service : Very care your vehicle

Very clean and organized facilities, good service and staff, nice and fast shuttle service.

Thomas Ryan was very helpful and responsive. It was easy to make an appointment and quickly get services done.