Courteous and pleasant. Everyone have been really professional and accommodating.

Great people and great service

Yuri was awesome! professional, courteous, and has excellent customer service skills. I truly recommend BMW of Monrovia.

My first time taking my car to BMW Monrovia and I had a great experience. Midweek I had car trouble and my engine was running rough so I called the closest dealership to my location. My service advisor was Matt Clark and he went above and beyond to provide the best customer service possible. He was able to get my car in immediately and had extensive work done on it in under 2 days. He even went into the office on his off day to provide an update. The best of all, he made sure to check if the service was covered under warranty and helped me save thousands. Thank you Matt Clark and BMW of Monrovia!

This Mini dealership always come through for me. Everyone here is very helpful from sales through service.

Friendly wonderful service ! Should stop by if you are in the area looking for a BMW !

Service advisor was helpful and kept me informed of service status.

After being a customer for over 25 years, recently parted ways with our own dealership over something very silly on their part and they lost a good customer. I searched for a new dealership and was helped by Neil at Monrovia. Really happy with service and got a great deal. Communicated entire deal via email and just came in to sign and pickup. They are too far for service appointments, but will definitely visit them again. Really happy with this experience.

After being a customer for over 25 years, recently parted ways with our own dealership over something very silly on their part and they lost a good customer. I searched for a new dealership and was helped by Neil at Monrovia. Really happy with service and got a great deal. Communicated entire deal via email and just came in to sign and pickup. They are too far for service appointments, but will definitely visit them again. Really happy with this experience.

Matt clark did a fantastic job! He was very helpful and nice💯

Very fast and efficient repair. Friendly technician.

Awesome

Nice Service

Customer service was phenomenal Khal was on top of his game. Very well knowledgeable and made me feel very welcomed.

MATT IS TH BEST. ALWAYS TAKES GREAT CARE OF ME

Great service & I appreciated the social distancing! My rep was polite & knowledgeable!

My service advisor Tim was best I've had in all of SoCal. Highly recommend him and the staff.

BMW of Monrovia staff is friendly, nice, and well-informed about vehicles.

Good service, finished on time, provided quality loaner car

It's been ten years that I drive my Mini and have always used the Mini of Monrovia dealer to perform service and any other issues related with my car. I have never had a problem and have always been very satisfied with their work. Probably I would have saved money by not taking it to the dealer but I always prefer the carmaker to put hands on my car rather than someone else.

Great service. D is the best

This places is an all star. Easy to set up appointments when I want them. Once I finally get there the process is easy & quick. Staff is great and really wants to help. Overall if I did like this place I wouldn’t be writing a review but since I love it I am writing it to share it with you all!

Jason is my go-to service advisor because he always provides the best customer service and lets me feel that my car is in good hands. I drive from Los Angeles all the way to Monrovia because I feel at ease with their customer service compared with other dealerships. I brought in my car due to a fan and battery issue. I came in and told Jason the problems I had and he noted everything and kept me updated on the status of my car. My car was finished by the next day. I would recommend anyone to come here just to have him as your service advisor.

Awesome customer service! The service advisor was friendly, fast and actually helpful (doesnt always happen) when I went in to get my car checked out.

professional and nice services

Great service, thank you. I was stuck on the side of the road and bmw handled everything.

Matt was great, he is very knowledgeable and caring..

Very warm experience. Mat is very friendly and nice. The service is excellent.

Excellent service, especially helpful assistance by Matt who answered all my questions. Elaine Wilson

Phenomenal service from a high end dealership. I got referred to Yury from BMW Monrovia by a friend. I was looking for a particular color 2021 X3 xDrive Hybrid. Yury made it happen. He was very, attentive, professional and knowledgable of all the vehicle specs and believe me i had a 100 questions. Joseph, the Sales Manager was very friendly and helpful as well. I referred them already to a couple of friends looking to purchase BMW vehicles.

I had a wonderful experience at BMW of Monrovia, Neil was amazing he was extremely helpful and very knowledgeable and polite he deserves to get some kind of a reward

Very good customer service as usual, this people they know how to take care of their loyal customers, special thanks to RAY Gammoh he is on the top of everything very dedicated to his job and he knows how to close a deal smoothly, he knows exactly what his customers want and he will go with you to the 2nd and 3rd mile and will do whatever it takes to close the deal, good job everyone and I'm so glad to be part of BMW Monrovia family!

Jorge Valdes was super helpful to service my 2020 bmw x5. Definitely recommend in the future. Thank you!

The service representative is very polite, attentive, and professional. The car was ready when promise. The car was wash!

the entire scheduling and service experience was great. very efficient and courteous. the technician was on time and polite. highly recommended.

Great service!

The service department always delivers top service. My wife and I dropped off our Mini’s. Hers for service mine for a windshield. They had a loaner ready for us and both cars were ready the next day.

Xavier is the best guy. Very friendly and accommodating. It was the smoothest car buying experience I have ever had. So happy with my new Mini. Thanks so much.

Excellent customer service, very busy dealership.

Jason is the one help me with most of my services Mini Monrovia. He is great. You cant go wrong with his service. I am glad he is there to help me with my car service needs. Thank you:-).

I’m very satisfied with the service provided

I work with Tim West, He is very reliable, knowledgeable, and helpful. Definitely come back again.

Service dept was great! Very efficient. Thank you

Matt and Ariwas the best for all service!he is so kind so nice always helpful!just got my new 2017 car there ,only has 2800miles !super good ! thanks so much ,

Charlie Lu was great in helping my parents today with the lease of their vehicle today. Very professional.

Good services, 5 star

Excellent service

Had a great experience purchasing our new BMW. Yuri and Sarkis ( in finance) were excellent to deal with. Thank you Greg & Jennifer

Muy buen servicio y atención al cliente

The overall experience was excellent and customer friendly.

Fixed needed problem in short time. Very friendly service person.

Great experience. Matt took care of everything without me showing up. Very satisfied with the repair

My parents recently purchased their BMW X5 at BMW of Monrovia and they were so happy with the service and deal they received that I had to check it out for myself. Needless to say, I walked out with my very own BMW. Great customer service and selection. Highly recommend working with sales employee, Mohammod, also known as ‘Moon’!

My service specialist Greg keep me informed of every step that was taken to fix my car. Very satisfied with BMW of Monrovia’s service department.

Good service and good customer service

Timely and efficient. They sanitized my car after they worked on it, which I greatly appreciated.

Khal at Monrovia BMW was awesome!! He was knowledgeable, personable and trustworthy. He made this buying experience probably the best we have ever had. So easy!! I would recommend this dealership and especially Khal to everyone. Thank you!! We’ll be seeing you soon for our next purchase!

Ari , is the best he took care of me right away . I would recommend BMW of Monrovia if you are thinking of buying a new or used BMW see Ari in there Internet sales department

Matt Clark is my go to guy any time I go to BMW of Monrovia. I recommend him to all my friends.

Service Advisors are always professional and perlite to all guests. Great and clean waiting area.

Gracias por su atención fue una agradable experiencia estoy muy satisfecho con su ayuda Jorge Valdés

I trust my service adviser Matt a great deal. He always makes sure the car is properly serviced. This is my 2and BMW I now take to this company and always ask for Matt.

We did most of the dealing by text and he help to to locate the car with the payment that I am comfortable with. Great service.

Excellent

I had a great experience at BMW Monrovia. Yury helped me lease the right car! Car shopping can be a little stressful luckily I had a smooth experience. Thank you again !

The service person Jorge Valdez was very helpful throughout

Our car would have cost upwards of $10,000 to repair as there was a catastrophic failure of the transmission even though it wasn't a terribly old car (~65,000 miles/2014). Given that the book value of the operational car would have been ~$14,000, we were looking at a very hard choice. We took it into the dealer and our customer service rep, Matt Clark, figured out that there was a part that was on recall and that part could have contributed to the transmission failure. So, voilà! From $10k to $00. These guys/gals are the best in my book. Thank you, BMW, even though it is a bummer that such a terrible mechanical failure occurred. At least we were lucky enough it happened in front of our house.

Customer service Caroline is more considerate for customers, and helps to keep all schedules on time for customers.

Very nice people and very fair.

De was great and very informative and I was satisfied with my options to accept service done right!

Our car would have cost upwards of $10,000 to repair as there was a catastrophic failure of the transmission even though it wasn't a terribly old car (~65,000 miles/2014). Given that the book value of the operational car would have been ~$14,000, we were looking at a very hard choice. Let's be real - who is going to buy this car, unrepaired, undriveable? We took it into the dealer and our customer service rep, Matt Clark, figured out that there was a part that was on recall and that part could have contributed to the transmission failure. So, voilà! From $10k to $00. These guys/gals are the best in my book. Thank you, BMW, even though it is a bummer that such a terrible mechanical failure occurred. At least we were lucky enough it happened in front of our house and that Matt rescued us from a painful bill.

Very helpful, quick and kind. I will be going back to this dealership!

Eddy A. and his team at BMW of Monrovia Service provided excellent care. I highly recommend them and the dealership!! Thank you.

I’ve been a bmw customer since 2012, but this way by far my best purchase experience! Tracy was amazing and took such great care of us. From start to finish, seamless process!

Came in to get my car serviced, great customer service. Thanks again Greg!

Great service

Professional and intimate service. Will buy my next car from her and will recommend her to my friends who wanna buy BMW.

Came in to get my car serviced, great service. Thanks again Greg!

Came in to get my car serviced, great customer service. Thanks again Greg!

love my M8. I almost did not get the car but they gave an offer I couldn't refuse

this dealership goes above and beyond . They even got me a ride when they didn't have shuttles.

Very professional and courteous

Outstanding professionalism. After sale support is outstanding.

Great service! Greg Hernandez did a great job in service and speedy getting my vehicle back to me!

My experience BMW of Monrovia was exceptional. Thank you Wei Wei for your excellent customer service!! You were extremely helpful and surpassed my expectations. You provided flexibility along with an awesome positive attitude. I appreciated your kindness and courteous sentiment. You answered all my questions as this experience was seamless and effortless. I will definitely recommend you to my family and friends. Keep up the remarkable positivity. Again, thank you for the stellar customer service!!

Matt who helped me was again a class act. I prefer to deal with him anytime I have service issues.

Love my BMW X3 and love this BMW location! Yury helped me locate a car that I saw online and when he brought it, I was sold! The whole process of buying the car was so smooth, thanks to Yury. I think the fact that he was excited for me to get my car made me feel even better about getting one! Everyone else at this location was helpful and awesome, but I want to especially thank Yury for a great BMW experience.

Friendly service from start to finish.

I always have confidence and peace of mind when I bring my car to BMW of Monrovia. I know that service is beyond compare. I trust that my car is in good hands and it t will serviced right. I would like to commend my service advisor, Matt Clark, for his excellent customer service. He made the appointment for me and provided me a loaner. He is prompt in communicating to his customers what needs to be done to my car and calls me when my car is ready. He is a great asset to BMW of Monrovia. Thanks, Matt Clark👍🏻 MN

Amazing customer service at service center

Great place to have your vehicle service with state of the art technology and an excellent team plus a very clean place Professional Service Advisor Matt Clark. Makes a service visit smooth and explicit as possible and repair needed advise as well. Thank you Francisco J Diaz

My BMW Technician, Miguel was on time and friendly. Miguel was professional, courteous and well groomed; he presented in a very sharp & clean BMW uniform and drove a BMW S.U.V. I am pleased with the results of Miguel’s work and would ask for him by name at my next visit. Thank you for you diligence Miguel and thank you BMW of Monrovia for your Service.

Thank you BMW OF MONROVIA, this has been by far the most professional, friendly and polite service I've received at a dealership. I was going to multiple dealers over the past week, dealing with rude sales associates and hidden fees and just bad attitude. Im so happy I went to BMW, you feel the difference of service and hospitality when you step inside this BMW. They really go above and beyond to help you. Thank you Thomas Cervantes for Helping me out with my car purchase.

Great service and very informative definitely recommend Greg Hernandez

Felipe was super helpful. The Covid procedures were good and I felt comfortable while waiting for my loan car. Good experience with both parts of the visit.

jason is always very helpful. he makes sure my car is repaired in a timely manner..thank you

I am so glad that staff at BMW MINI of Monrovia provides great service. My old Mini has some problems with the engine and tires. I am planning to buy a new Mini Cooper.

Always helpful and thorough in their explanations.

great service. excellent!! thanks Eddy

Very friendly, sanitary, and so fast. They made everything so easy. I was in and out with my dream car in no time!

super clean, efficient, safe

Tom is always great to work with!!! I?m always out of service in a timely manner.

Matt is probably the BEST service advisor in the district! I highly recommend him because he gives honest, quick, and quality information. Even if it’s your first time going to BMW Monrovia just ask for Matt the other advisor sometimes beat around the bush.

Great service by Jorge from the service department, very professional.

Fast, efficient and pleasant experience. My agent was friendly, detailed and communicated thoroughly.

Everything was taken care of for me. And great personal service.

They are the only Dealership I will deal with. My 2021 M2 Competition was my fourth car from Xavier (Sales) in 3 years. They are the Best

Ari was very helpful & accommodating. Received a great deal on the X2 that I ended up being very pleased with.

Tom Ryan, my Service Advisor, always makes certain all services are completed, and completed perfectly. Every experience has been flawless and with a smile. My recent battery replacement was consistent with this exceptional history and all the electronics were reprogrammed to original specs without exception. It is difficult to find a Service Advisor whom you can trust for guidance and unbiased recommendations, and Tom is that gem. Thank you Tom and Service Director Mike Daniels!

I called ahead to make an appointment to turn in my lease and check out some new Countryman styles and colors. My one concern was that I did not want to pay anymore a month in payments. I met Rocky, pointed to a style and color, and without evenl ooking at the sticker price, he said we could make it happen. And, now I am driving a JCW. Beautiful in and out!

Yury is one of the best sales representative

Wonderful services!!!!!!!

Fantastic dealership! Super easy, professional, transparent and not at all pushy or misleading sales experience with Rocky and Malcolm! Highly recommended👍

Very easy transaction. Tracy and Robert made finding the right car, making the numbers work, and taking care of all the paperwork extremely easy.

Fast, friendly service.

Nice to have someone pick up and drop me off at home if car needs servicing overnight. Glad they picked up on something I’d noticed but didn’t think was anything wrong with.

Yesterday 01/07/2021 me and wife visited your dealership service department ,We were helped by Matt Clark because I always ask for him for his great customer service , we felt comfortable, very friendly atmosphere. Matt is professional in his work, he is very experienced and knowledgeable. We will definitely advise our friends and family members to ask for him.Thank you to your team, and especially Matt Clark for their service, patience, friendliness and caring for customers.

Fantastic staff here, helpful, informative. Good price for merch.

Purchasing a car at BMW of Monrovia was a great experience, even during Covid. Ari was very nice and even delivered the vehicle to my home. Highly recommend coming here to purchase.

Great service and very professional 👍🏼 . Thank you 😊

Jorge Valdes was very helpful. Service was fast and convenient.

Very satisfied with how friendly the workers were with what I needed.

Bruce did a great job working with me on the purchase of our new car. He is very professional and knowledgable and a pleasure to work with.

I worked with Neil DeLas Alas. He was very honest, respectful, and professional. BMW of Monrovia provided excellent service.

Great experience all around Would definitely buy from them again

Great experience with Yury, very nice working with him.

Great service very thorough and I had a great service advisor Matthew Clark

Had a great experience today with the service department. Eddie was great. Fast, friendly professional and thorough.

Our salesman, Khalil, was great. He gave us exactly what we asked for. He was not pushy at all. We love our new x2. This was the best car purchasing experience we had.

Warm, casual and kind describe my experience with BMW Monrovia and their representative, T. Molnar. Second time working with this team and everything was what a client would expect and above.

Technician was pleasant, Wait reasonable. Coffee or water could have been offered.

I have been using BMW of Monrovia since 2011. For me, this dealership is the very best in LA area. Joseph Mourad and his team makes every customer a very special. This time it was my bimmer #4 that I leased from Monrovia. I worked with Yury, who took a great care about all my requests with the utmost patience. I really appreciate it!

Excellent service, easy appointment schedules and car was ready when promised.

Great service, kept me updated during the whole service process

Our sales rep was awesome and amazing. Jade Hinds took good care of me and my family, she made sure our customer needs were met.

Friendly staffs.,service as promised, nice facility

Great service. Polite and pleasant staff.

Bought a 740i at Monrovia. It was sold to me by Mohammed. The experience was non pressurized and enjoyable. When I got to the dealership, it was 50/50 whether I would take the plunge. Mohammed made it easy to decide. Best experience ever in buying a car.

Bought a 740i at Monrovia. It was sold to me by Mohammed. The experience was non pressurized and enjoyable. When I got to the dealership, it was 50/50 whether I would take the plunge. Mohammed made it easy to decide. Best experience ever in buying a car.

We recently bought a 2021 BMW X3. Most of the process was done via internet. Our sales person was Tomas who is very professional and was prompt in replying to our many queries. We did our homework and got a great deal in the end. The price was better than other dealerships. I would definitely recommend BMW of Monrovia.

Great dealership

Jamie Avila is great and was upfront with me from the start, his customer service skill were awesome as well I will continue to bring my car here for service because of his hospitality thank you again

Had Tom help me on my visit to bmw of monrovia for a device check on my vehicle. He was great! Good customer service and friendly. Thanks Tom.

I have been at other BMW dealerships among others such as Tulley BMW of Manchester NH., Brahman BMW of West Palm Beach, Century BMW of Huntsville, AL., Ferman BMW of Tampa, FL., I thought Ferman BMW was the most special service in the quality of them, but when I came to Monrovia BMW last week, I met Matt Clare, and it changed my mindset. From now on, I not only say that it was excellent in everything, I can say that it was outstanding, in other words Monrovia BMW is definitely in a new era of service, I can say that there, it is not simply "evolution" but "revolution". I whish to have another service request to comeback to a place where you feel like you have the respect you deserve but all is running awesome with my BMW M2 series. Thanks Matt!!!

If you are looking to buy a luxury car you need to check out BMW Monrovia and if you want to buy a BMW you should only go to BMW Monrovia. George helped me order a beautiful M2, everything about the experience was perfect and the process was smooth and seamless. I am 💯 satisfied and you will be too.

I absolutely adore Tim West!!! He’s the nicest and friendliest service rep I met!!!

Service was quick, thorough and offered to provide a Ride along with necessary repairs. Clean environment especially how automated the Shop is. Great arrangement!

I have been bringing my BMW X1 here for years due to the stellar customer service and quality work. Matt Clark is always courteous and helpful, and I know he will always tell it like it is. After being gouged at another private service shop, I appreciate that I can trust Matt and that I am getting the service I need at a fair price. I did not expect to find that at a dealer. Grateful for his transparency and respectful care. Ask for Matt! He won’t disappoint.

My car had a malfunction message so I took it in to the dealer. Although I had to leave the car overnight, it was diagnosed and ready the next day.

Jorge was very professional and helpful. The whole process at BMW was great!

THEY DID JOB ON TIME EVEN EARLIER The service Advisor Jaime Was great thank you

Very Professional and Great Service. Thank you Greg Hernandez & Staff! Happy Holidays! 🎄

Their professional and friendly service, thank you Tom Ryan!!

Took my 2012 i328 for some recall’s, BMW Monrovia team was very attentive to my questions, did an entire inspection on my vehicle all inclusive with taking your vehicle for the recall, pointed out some serious attention wear and tear repairs that my vehicle needs which I’m already taking care of. All in all BMW of Monrovia CA did an excellent job. Will be returning in the future for a vehicle upgrade!

Excellent services from sales person, nice facility. This is my 3rd time returning to this dealer.

First time getting service for my new BMW and I had great service and was kept up to date about the car's ready time through out. I will definitely be coming back for my next service!

First time getting service for my new BMW and I had great service and was kept up to date about the car's ready time through out. I will definitely be coming back for my next service!

Eddy is my absolute favorite service advisor!! He takes care of me and my car and I really appreciate him! I recently got my oil changed and they had my car back to me in a timely manner. This BMW service department is the best and I wouldn’t recommend going to any other one.

Excellent service from “Moon “ very engaging and helpful. He truly is the best at Monrovia bmw. The sales staff member, however was difficult to communicate With and frustrating because pertinent information Was misunderstood due to language barrier. Manager Devon stepped in to help situation in order to save the sale.

Financial rep very knowledgeable

Tomas Ryan was very helpful and made my experience very easy!

I had a great experience with Monrovia Dealership. Thank you Matt Clark my service advisor for doing a fantastic job. His experience and knowledge is well appreciated. He went above and beyond the call of duty in helping me. Again, Thank you Matt!

The salesman , Yuri was so nice to work with ! Did not stress out my buying experience . He was very helpful and assisted and getting me the best deals ! Thank You Yuri !!!

Service advisor was so kind, not rushing at all, listened and was super friendly. Best service visit I've had at any dealership!!!

I had a great experience at BMW. Yury Kastersyn really help me get the best price possible on my new vehicle. I didn't have to haggle on the price. Yury listened to my needs and didn't pressure me or push my budget limits. He is very honest, professional and knowledgeable. He made the whole process smooth and answered all my questions. I walked out feeling good that I got the best price possible out there and I'm extremely happy with my new car. I would recommend BMW to anyone who is in the market for a new or used car ask for Yury. He's the best!

Team did an amazing job and maintaining safety and promptly checking me in and getting me out. Staff very friendly.

Very professional stuff and knowledgeable I recommend for everyone

Bought my husband car from here, Ari help us get what he wants..service advisor Javier always take good care of us when the car need any service.. excellent customer service care ❤ 👌

Jaime was great to work with and very professional. My 430I was serviced 30 minutes ahead of schedule. Monrovia will always be my goto Beamer Dealer.

Ari was fabulous! Accommodating, not pushy, great follow thru, and just a great guy. And drove away in more car than i had initially expected to purchase.

Great experience and safe!

Matt’s the best! He always greets me with the best customer service thank you Matt! Matt always the best service thank you!!

The service advisor Tim was the most helpful and friendliest person I have ever met! I will drive over an hour to get service on my vehicle because of the actions that Tim provided me!

Service is always great, fast and reliable. Good respectful people working here. Been coming here for many years for purchased and leased vehicles and Tomas has always helped us out. Always happy with the deals here. Thank you Tomas, you're the best!

Beautiful Service Very High AND Service Very Impress

This is the second time I bought a used BMW from them. Each time was smooth and without any problems. Service Department was helpful when we had an accident . Both cars were reasonably priced. First car is still running very well. Second car just bought , so we'll have to see how that goes.

Great experience with Matt Clark, thank you!

Customer service is top notch. They are always mindful of safety and time and everyone is so courteous.

Very professional and proper staff. Not too much haggling was needed :)

Matthew Clark, was amazing he provides exceptional customer service !

I recently had my car serviced at BMW of Monrovia. I had the pleasure of being assisted by Tom Ryan who serviced my car thoroughly with courteousness and professionalism. I highly recommend BMW of Monrovia!

My experience at the Monrovia dealership was beyond exceptional. Thomas Ryan, my service advisor, provided great customer service. He was very professional, accommodating, and friendly. It was a great experience visiting the Monrovia BMW for the first time. Would definitely come back! Thank you Thomas!

Their service team was one of the best. Very easy and careful with All their states guide lines Made me feel comfortable Was quick and easy Will definitely keep purchasing My vehicles from Monrovia BMW

First time there and the service was excellent the service tech Eddie helped us and he was great we definitely will be a return customer because of him thanks Eddie

My whole experience was good Good service Good information regarding my vehicle

So I would like to thank Mohammad from BMW Monrovia for his excellent service. I had gone to bmw of Ontario and honestly was treated with the worst customer service ever. BMW Monrovia hands down is the place to go if looking to get into a nice BMW. Thank you BMW Monrovia and especially my bro Mohammad 🙏

Friendly staff and on time ! Couldn’t get any better .

Very fast and great customer service! Matthew was a great help!

Excellent service from Eddy and all the associates who helped service my car!! Thank you!!

Best dealer to get a new car... friendly staff no pressure to buy, they don't try to sell you something that you don't want. Great prices.

I pushed out my BMW X1 service as long as I can due to pandemic, but finally had to do it. I did have an appointment so it was a breeze to check in and talk to the service advisor. Everyone at the dealership was wearing masks and practicing social distance, so I felt safe. My service advisor (Tim W) quickly walked me through the service items and kept me updated. He was courteous and friendly throughout. When I went to pick up, I did not see anyone sanitizing the car, but I presume it was sanitized. I would definitely recommend this dealership for your service needs.

Angela, the salesman, is very friendly and can speak Chinese. It's great for us. The whole process doesn't have to wait too long. Everyone is very nice!

In at 11am, out by 3pm. Process was easy and simple.

Great and expedient service. Answered all my questions and made my options clear.

Tim West was courteous, helpful and friendly. I?m glad to have Tim as my regular service advisor going forward.

Great customer service!!!

Great service from Eddy Arvanitopoulos! Really attentive, helpful and kind to explain everything. Highly recommended and an absolute enjoyable experience!

I don’t believe anyone necessarily enjoys taking in your vehicle in for service, at least I typically have never. However, having smiling faces and a professional staff makes all the difference. I especially appreciate my service writer Eddy who is very thorough.

On Nov. 5th, I went to the BMW Monrovia store to do car maintenance. Mr. Thomas served me.His professional service left a deep impression on me,and he was very patient to guide me through some of the knowledge in my daily use. I have benefited a lot, thank you very much.

BMW of Monrovia has never let me down. The service is fantastic. Jorge was friendly and communicative. My car was taken care of in a timely manner. He loaner car made it convenient for me to drop off and pick up my car without any worries.

I was in a rush because I had to pick up my daughter from daycare at a specific time & Gary H. from BMW Monrovia accommodated me. Greatly appreciated.

Worked with Matt Clark and he was great! Answered all my questions and help get my maintenance taken care of!

Great service and follow up on buying my new car (2021 BMW X5) with George Zhou and Ron Demps - THANK YOU!

Great service, took my car in for service and it was done the same day.

Good service

Yuri is the best Sales Manager there. Excellent Service.

Great service. Well organised department

Bought a 2018 230i. It was a great experience. Thomas the salesman had a great no pressure approach and made the process very quick and easy. Fastest I have ever bought a car in my life.

They came to the house and repaired the airbag recall very quickly.

Greg Hernandez, my service advisor, went above & beyond expectations in providing superior service. The car was serviced in a timely manner with frequent text updates & it was also picked up & delivered to my home to accommodate my COVID 19 concerns. Highly recommend!

Exceptional service

Time and time again I'm blown away by the customer service of BMW Monrovia. I had the pleasure of working with Matt Clark and he was courteous, professional, extremely responsive and communicative. I felt taken care of throughout the entire process. Would highly recommend and will definitely be coming back again!

Thank you yet again to BMW of Monrovia and Greg Hernandez,Service Advisor for excellent customer service even in the midst of Covid-19. I've purchased five cars from BMW of Monrovia and I look forward to purchasing my next car at BMW of Monrovia. Thank you for always following up and following-thru. Loyal customer, Brandi B.

Excellent service, great suggestion, and great service.

Would recommend everyone one. Very Professionalism

Home service to replace passenger airbag. Tech was on time and courteous.

Im really happy with your Service... Matthew Clark help me with the best disposition !... lm very thankful for all he did to help me!... Thank you Sincerely : Eliud Peregrina

Great service, good people

Great service and Communication They are the closest Dealer to me.

I was very satisfied with my service experience with BMW and the service tech Tim. He gets the highest rating stars. Thank you Tim.

Quick and friendly, service advisor, Tom Ryan was very helpful, appreciate for the helps.

Absolutely exceptional customer service. I’ve been a car buyer several times, and this one is definitely one I will positively always remember, thanks to the professionalism displayed by Khal - the salesman I was so fortunate to be taken care by. He and his team were all extremely accommodating and helpful to make sure I got the best deal possible. It will be hard for me to go anywhere else the next time I’m in the market for a car.

Worked with Charlie Lu! Great prices and great service! First Bimmer and super stoked about her! Will definitely be back soon!

Great attention to details and excellent customer service.

Great attention to details and excellent customer service.

They went out of their way to help us. Honestly, they all provided excellent service.

Excellent customer service, from the moment you drive up. The whole process was smooth, with covid 19 protocol in place. Thanks Ryan Thomas.

I have driven BMW for 7 years, and have relied on MONROVIA for service. I have a new SERVICE ADVISOR, THOMAS RYAN , whom is TOTALLY AWESOME. He is attentive to detail and seems to care for my beloved 428 as much as I do. We are both race car enthusiasts. He keeps me updated, and advises me wisely ~ He even has car ACTUALLY WASHED, not just rinsed, which has been my only complaint over the years. Thank You, Thomas Ryan ~ you are an asset to BMW MONROVIA

Had a great experience at BMW of Monrovia. Ari Rostami was my sales agent. He was great and made my deal happy. Best car buying experience I ever had! Highly recommend them!

I really enjoyed my experience and Mohammad got me the car of my dreams for the price I wanted to pay. I was in and out of the dealership in a short time. If its time for a new car or a lease, call up Mohammad Moon. He is the best.

My service experience with BMW is Monrovia and its service Advisor, Jorge is great.

Thomas Ryan did wonderful Job to my car! Thank You

I would recommend all my family and friend to BMW of Monrovia because the sell staff are very friendly and willing to work with you and especially the sale manager he is super nice guy.

Professional and knowledgeable with a smile

Good service. Excellent customer service. Reliable service.

I always have confidence and peace of mind when I bring my car to BMW of Monrovia. I know that service is beyond compare. I trust that my car is in good hands and it t will serviced right. I would like to commend my service advisor, Matt Clark, for his excellent customer service. He made the appointment for me and provided me a loaner. He is prompt in communicating to his customers what needs to be done to my car and calls me when my car is ready. He is a great asset to BMW of Monrovia. Thanks, Matt Clark👍🏻 Max

Had the best service advisor, try to ask for Timothy West on your next service visit!

Great job overall! The service and staff has done a great job. We all know it?s short staff due to COVID , but overall good job.

I was impressed by timely completion of service, as promised. Entire staff is respectful. Again it was another good experience at BMW of Monrovia.

Excellent customer service....

Wow, just want to say Tom was one of the friendliest, knowledgable, most pleasant service representative I've encountered. He allowed me to come in at a moments notice when all other dealerships had turned me down. It was urgent situation and I really needed to take my car in asap. Thank you so much Tom, I really appreciate your assistance, you are a true professional!

Staff : super nice Time : process fast and EZ Customer Service : Very care your vehicle

Very clean and organized facilities, good service and staff, nice and fast shuttle service.

Thomas Ryan was very helpful and responsive. It was easy to make an appointment and quickly get services done.

Overall service was great. The service provider was very informative.

Their service department was awesome today. I was in and out of there in no time.

They are doing very on time, and nicely to answer my question, good job. Thanks

Service advisor Tom is the best!! Excellent service!

Greg Hernandez went above and beyond to ensure I had a ride to work and back! Great customer service. I will definitely be back for all of my vehicle service needs.

I absolutely recommend Bmw of Monrovia to anyone, the service was excellent, more than what I expected, The staff are very professional And knowledgeable, Thank you Bmw of Monrovia 👍🏻

The service gentleman is professional, and the service rendered is first class. Every thing was orderly and timely . I always has good fortune with my service person .

It's was pleasure to come dealing with these guys. They are the best. Jorge was very helpful.

Easy appointment set up online. Fast and convenient service

Matt was quick and friendly in servicing my vehicle. Overall experience was an outstanding experience.

Always receive friendly, helpful and professional service.

Service was professional, quick and accurate. From the moment I arrived to the moment I left, it was a great experience.

I recommend the service of Matthew Clark who is an outstanding adviser and person. He gave me quotes of services needed, gave me an advice concerning needed products to eliminate rats eating through hoses of the car. Matt answered my questions and provided critical thinking as he arranged a ride home and return today. My cost was less than the initial quote. Matt called me letting me know the updates of the car. The transaction was soon without the hassle and wonderfully courteous at the cashier and final release of my vehicle. Again, I applaud Matt and the excellent services Matt has 😁😁given me. Thank you, Matt!

I was extremely impressed with the customer service in Monrovia. As soon as we arrived Khal took care of us. He listened to us and gave us all our options. He even went to the extend of finding a car with all the upgrades that we wanted. You guys were transparent, fast, and efficient, thank you so much Khal for making our car buying process effortless. Khal is an asset to Monrovia. 5 star service. I love my BMW!

I was very pleased with my repairs done on my 2001 330CI. Jaime Avila is always very professional and curious. Highly recommend this dealership for service.

Great customers service and love his attitude. He make me feel very happy to be there.

A price list for each repair would be great, so the ?sticker PRICE? for each item at the end of the service is not ?sticker SHOCK?.

Charlie and BMW Monrovia is the best! Just leased my 3rd car with him and have now known him 6 years. Very responsive, motivated and gets the deal done. I can go to any dealer and during COVID I called everywhere- Charlie has the best service and the reason why I visit Monrovia BMW.

Awesome dealership and knowledgeable staff

Mr. Kastseryn, had just the right balance of knowledge, efficiency and friendliness to make my first BMW purchase a pleasant experience. Thank You.

I visit Monrovia BMW yesterday night and this morning. I buy the used car from Monrovia BMW this morning All workers are very nice and friendly I really enjoy them Thank you

Mr Jorge Valdez personal adviser for my BMW 325 made me feel at ease and explained everything detail by detail. I was worried about a ride home and he got me shuttle to and from the dealer. I also worried about the amount they would charge but at the end their prices are are reasonable and fair and they don't do any work until you approve it. GREAT SERVICE JORGE !! Thank you..

Had a great experience when I turned my car in for repairs. Greg Hernandez made it so easy and simple from the start to finish. Explained everything that my car needed and future recommendations that I would need. 10/10 experience, highly recommend.

The service was great. I would prefer at this time to just repair my car and leave out checkout out the entire vehicle

Very pleasant, friendly environment. Matt Clark was very friendly and was willing to make sure my car was serviced right away.

My service advisor Matthew Clark was very helpful! Kept me updated and ensured I had a loaner while my vehicle was being serviced. Thank You !

Took my car in for service yesterday. Nothing big just an oil change. Tim West was my service advisor and he’s the absolute best! Professional, courteous and he made sure to get my car serviced and ready to go as quickly as possible! I leased my 750 at BMW of Monrovia and I’ve taken it there for all service related issues. Nothing but great things to say about the guys and gals that work there!!

Loving our X3M we just picked up...our 6th BMW lease from BMW of Monrovia. Bruce is the best!

Sales person Kal was very. Ice and helpful. Signing was agent was nice but it concerned me I need to be protected by extended warranty and a service contract. I wondered if I was buying a car that will be breaking down. I love the car so I hope not.

Excellent service, nice people

5 STARS SERVICE Matt Clark VERY HELPFUL AND PROFESSIONAL Thank you 🙏

The service is outstanding!

Went in for a airbag recall service. Made an appointment easily over the phone with Connie, who was very friendly. Upon entering the service area, I was greeted by an associate who was not friendly at all. I told this associate why I was there and I had an appointment. At this point, I felt like I wasn't welcomed at the dealership, rudely, I was told to wait in the waiting room. After 10 minutes, I was greeted by Jorge, who handled the recall service and gave recommendations on servicing my vehicle. Jorge was friendly and helpful, I was satisfied by his service.

Yury was great! Answered all my questions and concerns. Had a poor experience at this dealership prior to my interaction with Yury. He definitely turned things around for me and I?ll be back for future purchases because of him.

Matt Clark has been my Service Adviser for quite a few years. Highly recommended! Thank you

Great service! Great communication and fast repairs! Matthew was very friendly and helpful.

With COVID safety procedures in place purchasing a car was very different. My sales person at Monrovia BMW did her very best to make my purchase experience safe and effective. When situations arose that needed her attention she was on it immediately.

I would never buy a car from here again.... management is terrible, but even with that said Eddy is a professional and always does his best to make sure his customers are happy!

Neil provided excellent service. Thank you for everything.

Jade as fantastic. Straightforward , direct and quickly responded. We may lease another car from her now.

The service here is amazing!! My Service Advisor Matt Clark is always professional and helpful.

The facility was nice and comfy! Overall rating was perfect! Bruce helped me alot and gave me a great deal on my car!??

Jorge Valdes provided me with excellent service! He got straight to the point and handled all my additional questions regarding future service needs! Thank you!

Professional work place grate customer care

I'd been wanting a Z4 for years but had not found one that was configured the way I wanted until we found one last week in the inventory of BMW of Monrovia. As the dealership is over 350 miles away, we handled everything over text, phone, and email. The whole process was efficient and smooth and when we drove down to complete the transaction, the car was ready and we were in and out fairly quickly. Jade Hind is an awesome sales person!

Service here is excellent, shout out to advisory Jaime Avila. He?s going extra miles to give you advice and feedback on your car service. I will definitely recommend this dealer to my friends and families.

Matt Clark never disappoints. He’s always kind and courteous. He not only cares about my vehicle , he took the time to ask how I was doing. A1 Service!

Service was excellent. Mr Hernandez was so nice and took care of everything that needs to be done and delivered the vehicle on time as promised! Thank you much!

Fast and timely service provided. Clean and modern facilities

Serve Representative Thomas Ryan Is the best! He?s courteous and prompt!

It took about 15 or 20 minutes before my service advisor called me to his desk. Once there things were handled quickly and efficiently. I was shuttled to work and when my car was ready I was shuttled back to the dealer. Pretty smooth I’d say...

Mr. Mohammet Moon helped to pick the one exactly we wanted.

Jorge is very helpful and honest service representative. Fast Service.

Happy that Tim took care of me and was able to provide quality of service

Outstanding personal attention. Had a loaner ready for us. Meet the time estimate.

Thank you Neil for going above and beyond with our CPO 2017 X3 purchase!!! Patient, knowledgeable, and made us feel at ease, Neil and their team made car buying a great experience! Thank you so much!

My advisor Matthew Clark was so helpful and went the extra mile to work on my loan car and check meticulously my car. He even worked on 2 recalls that I missed to comply with. The service is very excellent. Highly recommended!

Matt Clark was an absolute delight from the beginning of the process to the end. Prompt in returning my call and in setting up an appointment. Got the service turned around in the time he promised. I travel 25 miles to this dealership even though there is one in my neighborhood!

Great service and help to answer all the questions about the car.

I had more than excellent customer service when my car was being serviced they told me it was going to take an hour it didn?t even take an hour it took about 35 minutes I was in and out pretty fast they?re BMW mechanics know exactly what they?re doing they will leave your car in excellent condition, I would recommend you use BMW of Monrovia for your BMW services and purchases.

Every time I go, I am very satisfied. They can inform me of everything about the car in time and carry out maintenance and maintenance in time.

Timely, efficient and proper service. I highly recommend BMW of Monrovia for all BMW servicing needs.

10/10 service, with the hard working salesman Mohammad! He worked on the crazy deal that I can’t refuse it. Thanks to him I can have my first BMW in my life! JL

Sassy and Classy is the car I purchased with the help of the pleasant associate who greeted me as I walk around the car lot.? I would definitely recommend Minnies of Monrovia to all those who inquire. Everyone who assisted me was very knowledgeable and had great customer service.

I took my 2020 X-5 for 20k service. Service manager Matt Clark at Monrovia BMW provided top service and addressed all my questions. Thank you for A experience

Tim West is good...overall experience was great with this dealer!

Thank you. 5 stars rating for Tim West. He provided a professional and helpful service. This is the only BMW dealer I will go to for the future.

Good!!!!!!!!

My advisor Matt provided excellent service and his technician also provided efficient service which is unusual for car dealers.

Awesome and best dealership and service center in SoCal!!!

5 STARS SERVICE VERY HELPFUL AND PROFESSIONAL

Great experience in BMW Monrovia . I would recommend it.

Very helpful people got an appointment right away.

Tim West in service was very cordial and was going to deliver my car due to health issues. Much appreciate his concern.

Good as always. Very kind and resourceful. Time-efficient too .

Timothy is so nice and considerate. The job nicely was nicely done.

Great service. Would be nice if they wash the car after service

Took care of my car in a timely manner! Friendly service.

Excellent service, I didn?t have an appointment and they were able to take care of me within an hour, amazing!

Their customer services was excellent and they kept me updated about my car's repair status daily.

Excellent job to take care of my car

Great customer service and service

Great customer service from the moment we got into the dealership.

after having to turn in my leased X5 and never had an issue with this car I decided to lease another X 5. I had such a great experience with Tracy. I dreaded all the paperwork but she made it so easy and was so personable . I really love the X 5 and will be back!

Outstanding service great staff

Great customer service and did the work in timely fashion!

Very friendly and efficient. Drop off and pickup very organized.

Service advisor was very nice and helpful, service was very good.

FAST , EFFICIENT AND FRIENDLY

Easy to work with!!, sales person was great and helpful.

Matt is professional and friendly. He made things easier for my busy working schedule. Arranged loaner car and called to update the work progress. Outstanding!

Perfect service

I needed an oil change for my car and BMW Monrovia got me an appointment right away! Mr. Clark was my service advisor and did a great job assisting me with the process!

Matt Clark was epic to work with as he always is. Thank you Matt!

Amazing service, great facilities, good communication!

Jade took care of all my needs and wants, she delivered my new vehicle and picked up my leased vehicle.

Thank you Greg for always making it go so smoothly with scheduling and service...top notch 👌🏽

Very good service experience.

Fast efficient and courteous. Also mindful of Covid 19 issues that made me feel safe.

Great experiences , definitely I will buy again my next car

Easily one of the best vehicle purchasing experiences I have ever had. Entire experience felt safe with social distancing measures in place. The Sonic purchasing experience was stress free, transparent and seamless, and I left resolved that I'll keep an eye out for the Sonic logo the next time I buy a car. I really loved not worrying about haggling on price - and frankly, their price was so competitive that I really didn't hesitate to agree to the price.

Matt Clark was our Service Representative and he was AWESOME

Excellent service by Matt Clark and the team. Shame they?re not washing cars for clients!

My service provider is Tom and he is a dear. I went in with a terrible mood and he made my day, got the car back to me right away and it was as easy as can be. Feels like a much smaller shop than it really is. I have been a Rusnak client for years so this is a new experience and I am very happy. Thanks

It was an extreme pleasure working with Eddy! They had my navi fixed and serviced my vehicle without any issues.

I would like to say thank you so much all team of service BMW of Monrovia!! You are the best guys, will back again!!!

Caroline Jonathan is one of the best service advisor at this place!!!

experience at monrovia was great, every employee with great attitude. thank you !

Shot out my guy yuri for an excellent costumer service he’s the best sales person I have ever delt with treated me with excellent respect and curiosity. got me the best deal in minutes I was in and out the dealer with my dream car with one of the best deals 👌🏼

Very kindly from your reception and staff, very good work for the social distance procedure.

What a weird time to buy a car, but Jade at BMW of Monrovia was more helpful than I could have imagined! We were able to do most of our talking via text/computer/phone and when I got there, she dropped everything to get my deal done as soon as possible! Because I am an essential worker and I had to take time off to make my purchase, BMW of Monrovia delivered my car to me the next day as it hadn't been finished being detailed the day before. The thing that blew me away was that it was a USED car purchase and not very expensive, so I appreciated that they treated me like a BMW customer not just a used car customer. She cannot have made much on the commission of this sale, but she still bent over backward to make it happen.

service was awesome matt Clark was great

Matt consistently provides excellent service, professionalism, and accurate recommendations.

Great service, efficient and very respectful. They attended my quickly and very little wait. Thorough explanation

Showroom was super clean l, modern, and spacious. Sales person (Neil) was not pushy. He was very professional and down to earth not typical car sales guy. Highly recommend him. Finance gentleman Bob was also very helpful.

Jorge was easy to work with and kept in good communication with me. Drop off was quick.

I love BMW Monrovia first class all the way!!! ??Tis is my 6th BMW I have purchased from the dealership and the always do a great job!

Great service as always. Given CV19, they made great plans and layout for social distancing. Payment was by mobile and touch less. Quality of work on my car was excellent.

Very accommodating customer service. The associate, Neil, that assisted us definitely went the extra mile to ensure that we received the best experience possible. All of our questions were answered and we were given in-depth assistance for even the small details. If you come here, ask for Neil.

Excellent customer service. Answered all of our questions. We were given a great deal all the way around. We worked with Jade Hinds and she was really easy to work with. Jade made us feel no pressure at all about the purchasing decision. we are extremely happy with the experience.

My service advisor, Caroline Jonathan was so awesome. She was very friendly and knowledgeable with all the service options for my vehicle. Her professionalism made me feel comfortable and secured throughout the entire transaction. Caroline is a true asset to this dealership.

Amazing service. Kim Scholz made my first BMW purchase easy and straight forward! Definitely recommend this dealership and Kim!

Jorge was his name yes I remember because he has a great attitude in light of these trying times. He was very thorough and informative with the New standard procedures that are implemented In order to keep the staff and customers safe while in the waiting room in order to keep the staff and customers safe while in the waiting room. I noticed that BMW of Monrovia Adhered to the safety requirements to its staff members and the public and keeping mask and gloves as part of the safety protocol adhered to the safety requirements to its staff members and the public and keeping mask and gloves as part of the safety protocol There were also signs located throughout the dealership I felt they took the necessary precaution to keep the customer safe and respected the no contact rule they also included disinfecting the car once it was returned in my possession. I received an electronica text message from Bmw to complete my transaction my customer service agent Jorge. Since it was my first time there at BMW of Monrovia Jorge Took the time and explained to me the process upon receiving my vehicle he explained the repairs that were done to the car including disinfecting the car and he also provided me with a his contact If I have any other questions or concerns. I felt Jorge went above and beyond. Thanks!

This is the second vehicle i purchased. Will come back

Caroline is a great service provider that walked me through my repairs

Excellent service. Jorge Valdes was my service advisor, very courteous & friendly. Thanks much!

Great, Kim was very helpful and she was very nice.

Even in our current state of pandemic, the level of customer service and compassion was extremely high! I was very satisfied with my visit and with the high level of customer service that I received.

Caroline is providing a great Service and completed satisfied.

Always very helpful and knowledgeable about all cars. Friendly and happy service.

very easy to do business with. Very good customer service. Very knowledgeable salesperson

Just had my car serviced at BMW of Monrovia. Great all around service. Kept safe distance during covid 19. The guy who helped me was Jorge Veldes. Outstanding job and detailed explanation.

Kim was great. Great communication and ease of purchase. Thank you!

It was great. They help me find my dream car, the support was great

Thank you so much Jorge for your help and good customer service 😁

Just has another great service on my 320i from Greg, Service Manager at BMW if Monrovia. Ask for him next time you need your Bimmer serviced. This place is awesome!!!

Good people and best after sales service. Thanks to Caroline Jonathan, very friendly and helpful 😃👍🌺

It’s a top notch facility and the staffs are friendly. My service advisor Matt Clark was very helpful knowledgeable and prompt. My vehicle was properly service and on time...

Caroline did a excellence job for my BMW thank you very much.

I am a relatively new customer to BMW of Monrovia, but I have been very satisfied with the service I have received on the occasions I have been. My service advisor Caroline Jonathan could not be any more attentive and lovely. It is so refreshing to feel as though you are being heard and given individualized care. She walked me through every step of my car?s service and communicated with me as the work was progressing. I couldn?t be happier with a service advisor. The garage is state of the art, clean and well-maintained. This was a great experience and I highly recommend BMW of Monrovia.

Dealership was very clean and the entire experience was excellent! Car was fitted with anew airbag due to the recall. Also provided with a loaner vehicle. Everything was complimentary. Repair was done in about 3 hrs...

Good place to have my car serviced , I got prompted attention with professional explanations of car problems needed to be taken care of. Then I got loaner car to drive home for 4 days

the service advisor Caroline did excellent work very time.

They did a great job dealing with my warranty company and a great job fixing my 5 Series, but I'm a little upset with them... Actually, I'm very upset, they put me in a 740 loaner and I fell in love with it. What am I going to do now? I guess I'll have to come up with $90k for my next car. My service tech Jaimie was awesome. Thanks guys!

They did a good job on my service maintenance and my service advisor did excellent work.

Good experience with the sales person. The accounting is pushing to sell extra warranties

This is a review of both the Sales and Service Department. I purchased my car over two years ago and have visited the service department twice since then. When I first purchased my 335i, the car salesmen were very friendly, accommodating, and not pushy. My only issue was when I finally decided to purchase the car, I had to wait an hour to see the lady who was going to handle the finance paperwork. Even after having us wait while she was handling another customer, she would not accept no for an answer for the extended warranty. Very extreme pressure sales, which took 20 minutes just to say No to the extended warranty. My total car buying experience was 4 hours on a Saturday when I went there specifically to buy the car. As comparison, I bought a Mini next door since then and I was in an out within an hour on a Sunday. The Service department is very well organized. I have never felt that I have waited an excessive amount of time and the loaner program is top notch. I have worked with both Caroline Johnson and Greg Hernandez as Service Advisors and both have been friendly, professional, and informative. I recommend booking a service appointment 2 weeks or more in advance so that a loaner is available. The loaner I received on my last visit was a brand new 2020 330i. Everyone is accommodating and makes the experience enjoyable. Even if they find something that might need replacement soon, they explain the issue in detail and don't pressure you to get it done. In my last visit, when I received the car is ready email, the email said the car is ready & in the wash department. Retrieving the car was quick & easy, but the car was definitely not washed. I did not make a big deal because I had to leave and prefer washing my car myself. In summary, I recommend BMW of Monrovia for the inventory of cars, friendly service, and a professional dealership.

Jorge at Monrovia BMW was amazing make sure to look for him

Carolina is very friendly and helpful, she provides very professional services.

Great customer service from Caroline, very accommodating and took my vehicle on short notice. All was disclosed up front and no surprises. Well done.

Appreciate the attitude of the customer service staff .

My service representative, Jorge, was very attentive and thorough. He provided superior customer service. He even took care of future service oil change) so now I do not have to return for another visit.

Excellent service manager: Greg Hernandez Very personable and informative on what vehicle needs

I highly recommend servicing your bimmer at BMW of Monrovia! Really enjoyed my experience..thorough customer service and consideration.

I?m very Satisfied with the service I got from my Service Advisor Caroline when I took my car for Maintenance.

Helpful Service Representatives

Jorge did an outstanding job in taking care of the problems presented to him.

There service, and their professionalism

Great service Jorge was great helped me out and got my car out fast

Great service , and nice loaner carthankyou

Five star five star excellent service excellent service Excellent service

Getting my car serviced at BMW of Monrovia was after several years of taking it to another dealership was the best decision I could have made. From the time I called to get an appointment to the time I drove off with my serviced vehicle, I was impressed with the professionalism, friendliness, courtesy and helpfulness of all of the associates who helped get me on my way. My service advisor Eddy, explained in detail what my car needed and patiently answered all my questions. My car has never been in better hands than with BMW of Monrovia!

My salesman Charles Wu is a polished professional who possesses integrity and expertise in his field. He is a great asset to the BMW organization.

Took my car in to check on light indicator wound up with new tires. Additionally, last year I got a new radiator; about a month ago I had to top off the coolant, so I asked about this when I went in. The radiator was checked; there was a leak so I got another new radiator. These radiators were all covered by the extended warranty, I think. Love the fact that the warranty covered the radiators; don't know why I've had 3 radiators in 5 years.

Excellent service by Eddie at Monrovia BMW, a side from service advisor everybody was very fri

I highly recommend working with David B.! He made my first car-purchase experience very memorable and special. I felt comfortable throughout the entire process and it would not have been the same without him. Thank you for all of your help, David, and being great towards my family, we will return for all of our BMW needs and it is greatly due to your all around expertise. I am so grateful, Biggest of Thanks. If I could give more than ten stars I would.

Very friendly, not-pushy sales person!!! Enjoyed working with Tracy!

Jorge Valdes BMW of Monrovia muy buen servicio gracias 👍

This is the best Car leasing experience I have ever had

Matt in service is a great help and true professional. The service they provide is outstanding. 5 stars all the way

Ari was great to deal with. Low pressure and very friendly. Everyone I spoke to was very helpful and friendly, without being pushy.

great service, got me in right away , car was done in an hour

The sales staff was very nice, friendly n accomodating. I received a fair price on my trade in, n love my wagon. 😎

Exceptional dealer! Normally I loathe going to a dealership, but Monrovia BMW was heads and tails above norm! The i3 was exactly as described and listed at the most competitive price on the market. Brian Warner was excellent and I highly recommed anyone in the market for a used BMW to reach out to him!

George at BMW Monrovia was amazing at helping me through the entire process successfully. George went above and beyond to make sure we had a Great experience and got a GREAT DEAL!! Its very Rare when someone can say they had a good car buying experience but I can honesty say I will recommend everyone to go see GEORGE at BMW Monrovia. He will take care of you!!

Great customer service. Tracy was awsome.

BMW Monrovia gave us a great buying experience. We came into the dealership and were helped right away. Tomas was incredible to work with. He gave us so many financing options and worked with us really well. He answered all of our questions and was so patient with us. Renaldo, the finance manager, was the cherry on top to the buying process. He had an incredible attitude and made signing boring paper work a fun/light-hearted experience. I will be recommending BMW Monrovia to everyone. Thank you!

The buying process was easy. Ari was very helpful from start to finish.

Got a great deal on a used 330i. Tracy was extremely helpful and couldn't have been more attentive and accommodating even though it was a very busy weekend there. I had been shopping online for months and BMW of Monrovia has the best prices on Certified BMW's hands down!!!

Excellent service as usual. Car loaner was easy and my car was ready in just a few hours.

Excellent as usual. Loaner car was easy and my car was ready in just a few hours.

Neil helped us out on a busy Sunday evening. He was attentive to our needs and was very professional. I would recommend my friends and family to him if they are looking for a bimmer. Thanks again Neil.

Great service. I did not have to wait to get a loaner.

I had my 2nd BMW here, great service , I love my sales Charlie and my service supervisor Caroline ^^

Great deals and service. Tracy, the fleet manager, is the best!! If you want a BMW, this is the place to go.

The sales representative was very personable and paid close attention to what I features I wanted in the car. Even after leaving the dealership, he remained in contact with me and did his research to find me the best deal for my budget. There was no back and forth haggle. He was very upfront and honest with pricing, which I appreciated. When it came to signing the finance papers, the financial representative, although initially was very friendly, gave me cold shoulder when I turned down the offers for additional coverage. I was disappointed with how he treated me after this. It left a bad taste in my mouth. However, my evening concluded with speaking with the sales manager. She was also very personable and a pleasure to speak with. I am impressed with the sales team and give them 5-stars. The finance representative needs to improve on his customer service and respect the fact that the customer has every right to say 'no'. My rating for the finance representative is 3-stars, Therefore my combined rating for Customer Service is 4-Star,

Matthew was awesome. Super quick service with a smile. Thank you!

Nice service, Tom is a great, patient and polite guy, well deserved the best rating!

Bmw monrovia was great. Attended to my every need. They were patient, attentive, good customer service.

I want give a special thanks to Tomas Cervantes for making our BMW experience the best. We are repeat customers and as always Tomas made the whole buying experience very seamless for my son. I would highly recommend him to anyone that is looking to buy or lease a BMW. Once again thank you to Tomas Cervantes and the entire staff at Monrovia.

Greg was great like always. The service is amazing there.

Bruce Harris from BMW Monrovia has helped me, my family and friends with cars over the years. I can't recommend him enough.

Service representative, Matt was wonderful. My car was washed and drives amazing. I will definitely get my car serviced again BMW of Monrovia.

Easy to deal with and efficient service.

Great experience only come for service because of history with Marie the advisor

I love the facility and customer service. Very professional.

Very good customer service. Information is helpful and get to the point

I am a returning customer, so that proves I was very satisfied with my initial experience. This year, Wei Wei and Joseph went out of their way to find the exact (limited) 840 GC I wanted within days, since I had to return my lease. They are sincere and professional and worked out a great deal for me.

Excellent service advisor who paid attention to my concerns. Timely completion and courteous staff.

BMW of Monrovia was great. Purchased a certified pre-owned Z4 Thanksgiving weekend and was completely satisfied. No wasted time at all. I contacted their Dir. of Internet Sales the week before travelling up from San Diego and made arrangements to purchase the car. They had everything ready. I was in and out of the Dealership in 90 minutes! They followed up to make sure everything was good . . . and it certainly was/is. I love the new car! Thanks!

Thomas is very professional and patient and gave me a great experience

Matt always provides the best no nonsense service. This is the only dealership I deal with in SoCal Thanks BMW or Monrovia

Always great customer service and quality care. Shout out to Weiwei

Customer service is very good. I want to see you next time

High class all the way. Very polite staff.

Everyone at BMW Monrovia was pleasant and helpful. They really cared about what was important to me.

Eddie, the Service Advisor assigned, performed nothing less than Excellent. He delivered as promised. The whole experience ran smoothly and stress-free.

Caroline did a great job in handling my appointment and what needs to be done for my car. Only downside was the mechanics forgot to turn off the reminder light on my dashboard.

Purchased CPO vehicle. Huge inventory very competitive pricing . Salesperson Jade Hinds provided great service. Would definitely recommend her and dealership. Keep up the solid work.

If you need a service advisor, Caroline is the person to go to. She always takes care of her customer.

Found the dealership online after researching inventory of the specific car model I was looking for. I walked in off of the street w/out an appointment 'just to take a look', but ended up purchasing a new 530e that same afternoon because fo the superb customer service and the great deal the team gave me for the exact car I wanted. I worked with Khal and Joseph, who were so easy to work with and really went to bat to get me an amazing deal for the exact car I wanted -- the whole team there I worked with was great. Took about 15 mins to negotiate a great deal that I was very happy with -- such an easy team to work with and overall such a great experience! My fiance will be buying his next BMW from Khal as well.

Knowledgeable staff . Fast and friendly. Clean environment

Matt is awesome! My car was serviced and ready in a timely manner and he had a loaner ready for me to run some errands. Seeing as it was the Tuesday before Thanksgiving, it was much appreciated!

Buying experience was great . And our sales guy Gimi was awesome. Definitely buying our second BMW with him.

😊👍🤝 The staff are very friendly and efficient, the parking lot for guests is huge and the location is good.

David Boen is the salesperson who helped us out for our X5 lease. He answered our question very patiently and clearly.

Tim from the Service department was very helpful He Followed up with me about the status of the car and he got everything done

Very friendly and professional services.

They are very friendly and professional. I drive all the way from Fontana.

Great customer service with Matt. Overall great experince.

Caroline did a really good job getting my car back to me in a timely manner. She answered all of the questions I had and made the experience very easy for me!