Rocky was awesome in helping me sort out all the details of which Mini Cooper I wanted to lease. He was patient, kind and understanding of what I needed. Thank you Mini of Monrovia!

Want to thank Charlie his service was excellent could not have asked for a better salesman answered all my questions was super knowledgeable and at no moment did I feel pressured. Thank you Charlie you made my birthday the best ever super special best experience

I purchased several cars of BMW from Sals Angela Liu of Monrovia, she is so good.

This is my 4th BMW from BMW of Monrovia, and I'm starting to feel like one of the family. Charlie, my salesman, is awesome. He always goes out of his way to make our experience special. If I could, I would buy a car from him every month.

I went in to purchase a new car, made an order online and was able to track the process of the vehicle

I will give 5 stars for the service that my husband and I received when we got a car from this BMW of Monrovia, Yury has an excellent customer service and made the whole process really smooth and great, he even took the time to setup all the features of the car and explain it to me. He really shows that he take care of his customers, I definitely recommend asking for him or any of the staff if you’re looking for a car, you won’t regret it!

I recently ordered and then purchased a Mini Cooper SE (electric) from Mini/BMW of Monrovia. They made placing the order and making a deposit online from home effortless, and when the car arrived ahead of schedule, the purchasing process was as easy as they could have made it. They even provided me a pair of reading glasses when I forgot mine. I have purchased many cars over the years, and this one was the easiest.

Amazing experience working with Joseph and Cali! Thank you for a smooth and fast transaction and going above and beyond our expectations.

Great Services provided and very happy with salesman Yury and the rest of the team.

Well nice service I’m old customer I know what I want the sales person Tomas Cervantes it’s been very helpful I’m glad thank you so much Bmw appreciate it

I had the absolute BEST experience purchasing my BMW at this location. I had been looking for almost two months for exactly what I wanted and had several negative experiences at dealerships. However, Yuri and the rest of the team at BMW of Monrovia were wonderful. Super friendly, accommodating, and helping me make sure I got the best deal for exactly the car I wanted. I highly recommend them and am obsessed with my BMW.

Our experience was great and we loved Victoria who helped us with our transaction.

Great purchasing experience. Straight forward and easy to work with. Great dealership. Thank you!

Yury was awesome! Super patient and not pushy or insistent like most fear when shopping for a car.

I first came for a different car that I was planning to buy and end up buying a better one , thanks for the professional crew . Thank you for making the process quick and easy

I normally don’t leave a rating on a car purchase because it’s the same experience buying from a dealership. But me and my wife had an excellent and amazing experience buying our car from Joseph. He helped us through the whole process & greeted us from the first second we walked in. I will refer all my Bmw friends who are looking to purchase a car with an easy respectful way with no gimmicks. Explaining the features of a car is something I always wanted someone to show me upon purchasing a new car. Joesph showed us and explained the features so easy and with so much knowledge. Also the dealership is super clean,sanitizers everywhere, clean bathrooms. Loved the experience and loved our new BMW X6. Thank you again. 5 star rating across the board.

This is my 2nd time leasing a car from BMW of Monrovia, and I definitely plan on coming back the next time I lease another Mini! Due to the car shortage, as a result of the pandemic, I had to extend my last lease until the new car came in. Javier was super helpful throughout the process, and even more so when we finally picked up the car. I always dread the part where we have to speak with the financial department, as I never know what additional car protection we would really need. However, I was at ease when Javier explained everything in great detail! Hopefully the next time we come back, Javier will be able to help us again. :)

Fast and easy process. No pressure in buying anything and I was able to get a good price for my I3.

Te atienden rápido son muy amables y no piden mas de lo que cuesta el carro. Pidan ayuda de Javier, es demasiado sincero y te ayudará demasiado en encontrar lo que necesitas

It’s my second mini here. Hate to let the other one go, but almost 200,000 miles later - it’s time! Special shoutout to Sales person Javier Escalante fir taking such good care of me!

Let’s face it, buying a vehicle can be a stressful process but Tracy and Bob made it a great experience for us. I would absolutely recommend BMW of Monrovia. They were very thorough and very profesional. Never felt rushed or pressured into adding things we didn’t need/want. Excellent service!!

Best experience I have had in purchasing a new vehicle. If you are in the market for a new BMW, this is the place to go. After shopping around at other dealerships I was referred to BMW of Monrovia. I met Tomas and let him know what I wanted. Tomas listened to my needs and made sure all were met. It was a smooth and pleasant transaction. I am extremely satisfied with the service I received from Tomas and the management team. Will definitely do business with them again.

Excellent experience. Tracy and Bob made the purchasing process smooth and answered all of our questions and took the time with us. Never felt pressured in any way. I’d go back to BMW of Monrovia.

Yury went up and beyond in helping us into our dream car. He has helped us with two cars now, and we don’t ever want to buy a car from anyone else. He is a very hard working, honest employee and you should be proud to have him on your team. Thank you again Yury for all your help!

Bruce is always great. I’ve been doing business with him for years. He’s the reason I go to this dealership.

Khal did a great job from start to finish, would recommend BMW of Monrovia to anyone who wants to deal with a great dealership

The entire team at BMW Monrovia is amazing. The sales manager, sales rep, financial processing team and administrative staff are all so helpful in the car buying process. They ordered me a brand new car fresh off the delivery truck and stayed open late for me to get the deal closed. Their showroom is clean, modern, open, chic and feels comfortable. The location is great and easy to find. The staff are friendly and kind here. 10/10 would recommend!!

My salesperson, Charlie Lu is so amazing! Thank you so much for the smooth transaction.. I super love it! ❤️ Would buy from you again in a heartbeat.. you guys demonstrates excellent communication. Answered my every single question. Highly recommend! God bless you more. 🙏🏻❤️🙏🏻❤️🙏🏻❤️

All communications and paperwork were done via mobile/email between the salesperson, Logix CU and myself. I couldn't have had a more pleasant experience. When the actual signing of documents took place I was completed in 7min. Thank you Tracy Molnar!

Had a great experience getting into my new 4series. Yuri was wonderful, helpful and took his time explaining the features in my car before heading out. Happy to have gone to BMW of Monrovia!

Amazing shopping experience! Buying a new car hasn’t been this easy. Thank you to Tomas for helping me get accurate numbers before my visit. I test drove fell in love with my new car and signed! Process took no more than an hour, no haggle, just up front service. I will be recommending Tomas and the rest of the staff at BMW Monrovia. Thanks again!

The Monrovia Dealership was overall pretty good. We purchased a used 2019 X2. This vehicle was for my 19-year-old daughter (1st time buyer). I would have given a 5-star rating if it wasn't for one issue described below. My sales person Rocky was excellent. Rocky's experience and expertise on the BMW was great; he had the answers to every question and then some that we threw at him, would absolutely buy from him again. At the end, the doc signing agent Jordan was great, would definitely be comfortable with him again. The only issue that I did not like was something I call (fast talk) the person (don't remember his name) trying to sell me the extended warranties etc. I did get a maint. warranty (2 yrs.) and he did work with me on the final cost of car etc. but my personal opinion is that an agent should slow down and explain options in detail in a setting that is comfortable. During this ordeal we were standing up next to a counter. It seemed to me that he was rushing us to get a quick sell. My daughter felt lost and didn't understand everything of how it worked and what was the right warranty for her purchase; she almost gave up but we worked through it. I do understand that dealerships make extra money for the warranties they sell and at times are very beneficial to the buyer. But they should always think of the customer first and be able to read a person's persona of how their responding. Other than that, Yes I would buy from Monrovia again.

Fantastic service! Bruce is the best!

We were very pleased with the service at BMW of Monrovia. Our sales rep, Ari was extremely knowledgeable and efficient. Ari explained different options very well and we never felt pressured to make a quick decision. He was very responsive to our questions after the purchase as well. We will highly recommend this dealership. Thanks again Ari!

it was a smooth and successful experience with the help of Yuri, our sale's associate and in this market finding a good car and a good deal is hard to come by and Yuri really helped us to get it

My sales person Charlie was excellent! Great customer service ! Stellar !

Tomas Cervantes was very professional and made the process of buying my new BMW as smooth as can be.

I had a flawless experience over at BMW of Monrovia, the staff was very professional and Tomas Cervantes was extremely helpful with every aspect of my purchase of a NEW BMW 440i. I would highly recommend BMW of Monrovia for anyone looking for a new vehicle.

Excellent service and hospitality. Khal is above and beyond in getting our dream car. The entire purchase experience was fast and easy. Will buy another car with them again.

Tomas is the best sales person ever!!! Very knowledgeable, professional and kind man. He made my experience at BMW of Monrovia a breeze, smooth process. I will definitely be returning to him in the future.

My Sales Rep, Ari, was awesome! His customer service is exceptional. He took the time to explain to me the different BMW models on the lot- he is very knowledgeable. Since this was my 1st time purchasing a BMW car, Ari made sure I understood and did not make me feel pressured. I will look for Ari on my next BMW purchase and will refer who to family & friends. Thank you Ari!!!!

My experience never disappoints with BMW Monrovia. This time I was assisted by Gimi Kanounji and his service was outstanding. He did everything possible to get me what I was looking for. He was very professional and patient with me. I would suggest if your looking to buy a BMW this is the location to go to. Everyone was helpful from Gimi to Joseph the manager to the finance people. Great job guys. Thank you

Great Sales people, polite and patient

Yuri was an amazing source of help getting me into my first BMW ever. If you’re looking for a new BMW, ask for Yuri! Not to mention dealership is beautiful. 👌🏼

DO NOT buy a car from this dealership. If you do, DO NOT use Angela as a sales person. She's a blatant liar. The BMW that I was looking to buy was a really nice car. It's a 2018 320i with 26400 miles. They were asking $25k. The very first question I asked Angela was why is the car so cheap and if the car has ever been in an accident. She replied saying it's so cheap cause the car has been sitting at the dealer for more than 20 days. She also replied that it had never been in an accident. I asked her several times if she was sure the car had never been in an accident. She kept replying she's sure. when she showed me the carfax report, there was nothing that stated this car was in an accident. When in financing signing all documents, I asked again if they were sure this car had never been in a car accident. The finance girl looked at the carfax report and said no. She then pulled the last page and pointed where to sign. So I signed. All this took place on 08/22/2021. Today 11/13/2021, I decided to go to BMW of Buena Park to see what it would take to get in a BMW 5 series. I was really shocked when the sales person asked me about the accident that is showing on the carfax report. I thought the sales person may have entered the incorrect VIN. I double checked the VIN, it was entered correctly. I'm more than upset about this. I'm pissed. I called the BMWOf Monrovia to speak to a manager. They were not available. The person that took the message, told me I would get a call back today. It is now 9:00pm and still have not heard anything. I will be down at the dealer first thing in the morning. They need to make this right. If I get the run around, I will be contacting the BBB. I will also be calling and reporting Monrovia BMW for being deceptive. They really need to get rid of Angela and the person in financing. If I had known this car was in an accident, even if it was minor. I would have never of purchased it.

excelente Servicio!!! Thomas Cervantes, super buenísimo amigo y vendedor!!!! Gracias mi hermano!!

From my first phone call to actually going to the store to make my purchase, the staff treated me fairly. This was one of the only stores that didn't have a markup on the car that I wanted. Tomas and his crew were great and really took care of me! I love my new BMW and would recommend this store to anyone looking for a BMW! Thanks Tomas and everyone else that had a hand in taking care of my deal!

I have been looking for a new BMW in different dealers and no one has the service like Monrovia. Love How Michael (sell rep) help us

Great experience! Loved the whole process! Thank you!

I got my leased Mini Countryman here, and the staff is the best. Super friendly and happy to answer my ever questions and help me out with crunching the numbers and getting the lease that works for me. Rocky is the dude you want to hook you up with your Mini and Khal was fantastic at helping me get set up with paper work and the whole process. I was uncertain about the whole thing because of the current supply shortage, but this guys understood and were not out to take advantage, they are there to help you out and make you feel comfortable in getting your car from them.

I have a wonderful experience at BMW Monrovia. It is a crazy market at this moment, but the dealer did not do the markup price like other place I have been to. One plus point for it. I have been assisted by Yuri and the whole team, he made everything seems easier when coming to purchase our first brand new car. Such a great manner and professional place!Highly recommend this place when you are going shop for the new car.

We purchased MINI Cooper SE from MINI of Monrovia. Nice dealer and good salesperson. We have the great experience with Javier Escalante.

The buying experience at BMW Monrovia especially of the sales manager David Boen was outstanding. It felt I was dealing with a friend who turned out to be a BMW expert that I could trust. I would buy from them again.

Tómas went above and beyond to make my purchase happen. He’s a real professional, i have nothing but glowing reviews and experiences here! If you’re in the market for a new or pre-owned vehicle Tómas will make sure that you walk out of there completely satisfied!

Great experience when I leased the car three years ago with them. This review is for David Seaman who helped us out when returning the vehicle. He is friendly, professional and super easy to work with. When I'm ready for my next vehicle I will be coming back to this location.

Service is a professional, team .

I am extremely happy with my BMW and Wei Wei made my experience an easy one. He is not only qualified and knowledgeable but he knows the inventory and found me the perfect car to match my lifestyle and my needs. I would recommend BMW to all my friends and family!

In short, the best of BMW in the area — I was in the market for an i3 and connected with numerous BMW dealerships in the greater SoCal area and Monrovia won hands down. The internet team went above and beyond to secure a custom order (even though other dealers advised that this was not possible) and delivered the vehicle via transport safely and securely overnight. Could not recommend Monrovia's internet team enough!

Had a great experience at Monrovia BMW!!! Monica was awesome!!! Love my 4 series coupe

When you shop for a car, you always dread having to deal with sales people and finance people. The endless games and tactics to get you worn down and worked up and in the end into a “deal” that really only benefits everyone except you, the buyer. This dealership is not that place. From actually quoting an out the door price on a car over email (and sticking to it), to not playing “4 square” like I’m the village idiot, to explaining various add on services and plans… it was professional and painless. I feel I must stress how professional and courteous everyone was, and when I said “no” on something, they respected that. I got a great price on a car, they got to sell me some service upgrades, and I walked out in under 3 hours. This dealership is very ouch recommended!

Calmest vehicle purchase ever.

I really liked the car and thanks for the monrovia BMW team. Thanks again

The wait was way to long to purchase the car. It was approximately 3 hours. Appreciated Client Advisor Yury. Felt he was service delivery friendly without applying pressure and if he did not have the answer he would get it and not concerned about not having the answer and learning something new. Company should utilize him as an example.

Monica and Jade "shared" me as a partnership. Both were helpful, pleasant and responsive. I especially appreciate Jade seeing me through the on-site (minor) repair, financing and purchase process. Thanks!

Ari went out of his way to get this car in my hands. Although upon deliver I discovered that the front passenger door sill plastic threshold was broken and had a shape edge, all I had to do was let Ari know and he got that piece ordered for me and installed within a week. It was nice that he set me up with the parts guys to get some OEM touchup paint. This BMW wagon is great to drive and roomy enough for the monthly Costco/Sams Club run!

My contact and dealings with Tracy Molnar were absolutely professional she was extremely knowledgeable courteous and polite and helpful and a pleasure to deal with a true professional who obviously knows the value of a customer and knows her business I would have no hesitation I highly recommending her I hope the dealership realizes how fortunate they are to a lady of such high caliber o the team she could not have done better even if she tried I wish you and her continued success

I was treated very fairly and felt like I got a very good deal. I would recommend BMW of Monrovia to my friends and family.

Loved working with Tomas Cervantes. Everything was ready to go when I arrived and paperwork was speedy. Thank you for my dream car!

quick response and no waiting, got my X5 right away!

We Been look for new cars for months but couldn't fine anything at this post-pandemic inventory shortage crisis. Wife's lease car end few month back and couldn't extend it anymore. Have to get a new car for her. We went to Monrovia BMW didn't find anything. Wife just wanna checkout the Mini on our way out. Saw this car and another new Countryman on the lot. Went inside the dealership and met Rocky. Rocky was very humble and super professional. As soon as he realized the color and style are not her favorite(she likes a dark Green 2 door convertible). He immediately helped us look for it in different dealerships and the new in coming cars. found a matched color Countryman but have to wait for couple weeks. He explained the current market situation and gave us some honest suggestions. Very useful! Didnt take long for my Wife to made the decision and shes happy with it. happy wife happy life! thank you Rocky, you are the best! Highly Recommended!!!

Great service 👍

After going to at least 5 dealerships, this one was the best!

Monrovia met all my expectations with the purchase of my new vehicle. They were very knowledgeable and polite. My deal was completed in less than 2 hours which was very quick. Special thanks to Tomas for his professionalism.

Great Service and great sales people.

David was so very helpful in making sure I got my i3! It was almost sold to someone else, but he ensured that it wasn’t transferred out just in time! He made the whole experience of buying my new-to-me car enjoyable! Things out of his control: the finance dept taking FOREVER; even on my CASH sale! An hour and a half to print paperwork? Come on. Not David’s fault though! He was great!!

Came in on Monday & was immediately greeted by Sean. He asked me about what type of car I was looking for and took me straight to a car that matched my interests. He showed me all the different features the car had and I was in love! It ended up being the car so chose to get! He was so kind and I can’t even explain how appreciative I am. He made this a great experience for my dad and I! He brought the beautiful car to my house the next day right after I finished work! He definitely knows how to treat clients and couldn’t care about his clients any more than he already does! I recommend asking for him if you’re looking for a car, you won’t regret it!

First let’s say that It was a pleasure working with Javier and his managers! This was by far the most professional of all the dealerships we visited this last week. If you’re in the market for either new or used, Javier will treat you well.

Purchased a 2022 330i. Yuri was amazing to work with. Didn't feel any pressure, friendly and very accommodating. Great service and I would recommend Yuri to my friends.

It was a pleasure to do business with Yury here at BMW of Monrovia. He provided the best customer service, great communication, and had the friendliest personality. He was very considerate during the negotiation and really made things work. He truly represents the company well and it was a great experience overall. I definitely recommend having him assist you when you visit BMW of Monrovia. Thank you Yury!

Yuri is amazing salesman

Very good customer service. Very professional and helpful . Nice inventory of cars, especial thx to dear Monica❤️

BMW of Monrovia makes your buying experience a pleasurable one. From the moment you step into the dealership until you leave you are treated with honesty and professionalism. The sales team is awesome Kal and Hisham are both amazing sales associates, Joseph the GSM meets greets and delivers by all means. I couldn’t ask for a more personable experience! The finance department was quick and to the point bottom line they all made the whole experience of buying a car an awesome one. I highly recommend dealing with BMW of Monrovia if you are looking into buying the ultimate driving machine look no more!

It was an A+ transaction and did not waste time. Angela is awesome as always.

David was amazing and so accommodating. He picked me up at train station to buy the car. I can’t speak enough about how great he was.

I’ll keep this short and to the point. Would I recommend Mini of Monrovia? ABSOLUTELY! Rocky was outstanding, full of Mini knowledge and made the experience painless. A total KO! (pun intended). Financial services were understaffed so our “check out” took longer than expected, but understandable given current circumstances. In the end I’m definitely a happy camper. I LOVE MY NEW MINI. Big thank you to everyone at Mini of Monrovia!

Ari the salesman is awesome and a great help thank you Ari

Straightforward buying experience. From sales to finance, the team was accommodating, low pressure, and knowledgeable. Second purchase at Monrovia BMW. Charlie was awesome showing the vehicle and Malcolm was great on the finance side.

Great service, Charlie was able to work with me on picking up a 2021 x4m Competition. No pressure and did not take advantage, came straight to the point and worked out the right numbers that I was comfortable with. I would definitely go back to Monrovia BMW for my next BMW. Thanks again!

Celina at BMW of Monrovia does her job well. She has listened to all my complaints and is willing to go above and beyond for a dissatisfied customer like me to come back as a customer. -1 star is for all the people that doesn't know how to do their jobs there.

Greg Hernandez is an exceptional advisor, and kept me in the loop every step of the service. Reasonable, clear in what needed to be done. I recommend Monrovia BMW and specifically Greg wholeheartedly.

Wayway was a really nice salesperson, no pressure and was understanding of my situation. Ended up trading g my Honda for a BMW and threw in a bike for my nephew

I had deal with MR ARI. He is so humble and genuine person. I must say he is very hard working and very truthful person😊

Friendly staff. Very accomodating and patient with me and my mom, we asked so many questions. The purchase process wasn't long. I'm very satisfied with my vehicle.

It was easy to find and a big service dealership. It was not too busy so I had a fast service getting my part. Justin was awesome! I talked to him over the phone and was able to talked to him in person. He was very helpful and informative. Outstanding service and employee support for Justin of BMW of Monrovia.

Salesman Shawn was spot on and very accommodating even after sale. The finance team was helpful and willing to work a deal. The admin/ processing team that completed the paperwork was good but could have been better at informing and disseminating information to us.

Awesome experience

Very good customer service. Very professional and helpful . Nice inventory of cars.

This is our second visit to the Monrovia BMW and the second time Charlie took great care of us. Now we are a full BMW family, can't wait to see Charlie again when we are ready for a new one.😁

I really enjoyed my experience. My salesperson was excellent. The staff was friendly. I actually dared them to try and upsell because I was surprised they weren't trying; they were completely unpushy. I feel like I got a deal. There's no part of me that believes I should have paid less. I feel lucky. The only reason why I don't give it 5 stars is because I arrived just after 10 am, made up my mind I think by 11, ready to pay cash, and even paying cash still took 3 more hours. Half the point in me paying cash is to get out of there. But besides that, everything is outstanding.

Positive and professional, and I LOVE my Mini! Thank you Javier Escalante for helping me get my dream car!

Yuri was the best no pressure knowledgeable and got the deal done.

Tomas was great start to finish. I will definitely refer friends and family to him. Best experience buying a car. Keep up the good work.

Excellent service! Most of the waiting was on my part but I love the car! Thanks for your patience.

My experience was great at BMW of Monrovia. I submitted a interest online on a BMW X3. Cal confirmed the car was still available. When I arrived Cal had the car ready for me to test drive. Cal made the whole process very smooth considering I had a trade in. I would highly recommend BMW of Monrovia for any BMW purchase! Thank you Cal appreciate your great service. Maria G.

We had the most amazing smooth transaction getting our new car from Hisham. He took care of everything for us, great customer service. If you need a BMW see Hisham! He was great!

Amazing customer service! Best experience, amazing customer service, fast and efficient! Great deal and Monica helped us get the car we wanted.

Best experience, great customer service, quick and effortless. Monica was the best, she got us in and out within a few hours. Thank you Monica, amazing customer service!

Finance manager David was very professional and helpful. My sales rep Sean went above and beyond in making sure my BMW X3 was perfect when I left the dealership. This was my 5th dealership I visited looking for my next vehicle (My lease only had 1 month left) David thought out of the box to get me into the perfect vehicle. Due to limited inventory finding a vehicle has been frustrating. I'm very happy that I went to Monrovia BMW.

Javier was a pleasure to work with! He was very patient with my questions and did not pressure me.

Purchased a beautiful 2018 BMW 340i M Sport from Khalil at BMW Monrovia. I have been searching for this car for about the last year. Finally found a spec that I wanted and decided to put in a inquiry for it. I was greeted by Khalil, not once had he pressured me for a phone call. I told him I was interested in the car, had time restraints that didn’t allow me to drive an hour away anytime soon. He proceeded to have all communication through text and schedule delivery the next day. The whole experience was very professional. Once I was off work he asked if I could hop on a FaceTime call to see the car. Khalil was just as excited as I was for the car. Ron the deliver driver was a super cool guy, being a previous owner of this model he shared his experience owning it. Was able to get all the paper work done IN MY LIVING ROOM. The process start to finish was no more than an hour and a half. I never even stepped foot in a dealership. Wonderful team would definitely go back. Ask for Khalil (Cal).

My salesmen is Yuri, who provided me the details regarding the vehicle. From the moment I initially entered, Yuri approached me and inquired as to if I needed help. I initially declined as I was walking around looking at the 2021 330i models. I eventually returned in requesting assistance. There is another salesmen, Ari, who also provided information and outstanding support and when I specifically requested the options, color, model, etc. of the car I would like to have, it was not available on-site. I was informed that it became very challenging to find one, but Ari located exactly what I asked for and it arrived at the BMW Monrovia location. No question I asked of Yuri went unanswered. He became immediately available. I was extremely satisfied and would highly recommend Yuri for my friends or anyone else who would like to consider purchasing a BMW. I checked very good, (10 points) above regarding the rating.

We bought our mini cooper at BMW Mini Monrovia. Rocky from the Mini Cooper department assist us even during his off-work hours. We were able to do most of the communication electronically, which made it more convenient and less time consuming during vehicle pick up.

Very, very happy with the whole transaction-could not have been better!!!

I'll only buy from and refer out Hicham Elarab. No one more honest and helpful then him. He's the one to buy from.

David Born is my sales guy and he was great! Thanks David

Helpful Sales crew, excellent personnel , will definitely visit again.

Amazing support from Shawn (Sales Associate) - found a great car, followed through to the end of the deal and ensured we had everything we needed while waiting for the final paperwork. Big Thank You, Shawn!

Javier was great and very helpful

Not sure where to start from, Khal helped me over the phone, then the main man of the show was Wei Wei, fantastic person, great personality, very respectful and helpful. He did explain everything to me during the process of running the credit, & he showed the car and everything in it. He will make you smile and feel that you're an important customer. Even after I got the car, I noticed a couple of things on it; he was very helpful with scheduling an appointment to check my concerns. He truly went above and beyond to make this process easy. As this is my first BMW, I can say that Wei Wei did a great job, and for sure he gained a new customer. Next, Bob helped me with the finance, he did a fantastic job explaining all the plans and answered all my questions with a smile, and he did make the contract as easy as possible. To make a long story short, BMW Monrovia did a great job, and I highly recommend them.

Internet manager Khalil was wonderful. He quoted me over text I went in to check out the cars not sure if I like bmw ( never own one ) ending up traded in my Mercedes. I am loving it.

Ari helped me from the very first moment I walked in the building. He was extremely pleasant and went above and beyond for me. Making buying a car at this dealership a very seemless process! Would highly recommend. Thanks Ari for everything. My family loves the new Chevy Tahoe!

Matt is my guy he always offers great service. Friendly and efficient. I will go nowhere else.

Very nice service and helpful. Angela my sells person and Joseph the manager.

Good customer service! No BS from representative/salesperson.

Monica was fantastic. Very personable and pleasant to work with. She went above and beyond trying to make our purchase experience positive and smooth. The day before (Memorial Day) we had tried to purchase the car and the salesman was rude and intolerant of our questions. He lost a sale. We were glad to make it work with Monica.

It?s a top notch facility and the staffs are friendly. My service advisor Tom was very helpful knowledgeable and prompt. My vehicle was properly service and on time...

Amazing experience at this BMW! A totally chance meeting led us to meet Shawn and it has been the best car buying experience ever. He’s incredibly kind and patient and truly tries to help you out. He doesn’t try to rush at all and wants to get whatever car works best for you and then helps you get it with the best deal. And even after we purchased the car, he spent the time helping us learn how to use the hands free tailgate. Also, he was extremely kind to everyone who came along for the journey. He just took great care of everyone - he was even kind to our puppy who was along for the ride. Rafi was also awesome in the finance department. Super clear and honest and down to earth. I’d recommend this BMW to everyone. My parents already said they’d come back here if they get BMW! Also, small thing but they had coffee and pastries which was really really nice and made the process so much more enjoyable. Thank you so much!

All are nice

I chose BMW of Monrovia for service based on all the positive reviews I found on the internet, specifically mentioning Matt Clark. You can add me to that list.

A lot of choices Sales rep is very helpful Internet sale Khal is the best

I had a positive experience here. Their prices are also reasonable!

Great experience! I love the mini💖🌹😎👍

It’s a top notch facility and the staffs are friendly. My service advisor Tom was very helpful knowledgeable and prompt. My vehicle was properly service and on time...

Service was great and professional knowledgeable in everything I ask about and had the automotive part's I needed to repair My BMW.

From the moment I stepped foot at the dealership, I felt comfortable and well taken care of. BMW Monrovia is one of the best BMW dealerships in all of SoCal — mainly due to the staff. I will continue to purchase my vehicles through BMW Monrovia and have recommended my friends/family to purchase their BMW vehicles from this specific dealership.

I had a wonderful experience here and my sales rep David Boen went above and beyond to help me get the best deal on my X3 and even delivered it to me. I highly recommend David for your BMW needs.

Well organize

Amazing service! I appreciate the team entire dedication and support I received.

A great, quick and friendly process. I never purchased a car this quickly before. Would definitely think about purchasing from them again.

Great customer service!!!... Thank you Matt!

My sale rep is a great guy. Always easy to work with. Been buying bmw from David Boen since 2012. Highly recommend.

Ari was extremely helpful with getting a deal and providing quality communication.

Had a great experience buying a 2019 Mini from Rocky! Made it very easy for me and Ronaldo was awesome when he delivered my new car!

I recently had my BMW 530e serviced at BMW Monrovia. My service specialist Matt was very courteous and professional in handling my service request, and went far and beyond to help removing a set of wheel locks that I lost the key and replaced with a new set, free of charge. This is the level of personal service and attention that keeps me as a returning customer year after year. I'd highly recommend BMW Monrovia for your next purchase or service visit.

Excellent service from BMW of Monrovia, it was quick and convenience. Looking forward for my next service coming December.

Charlie Lu assisted us. He was incredible. Asked all the right questions. He represents the dealership exceptionally well.

This is our first BMW and the experience we had at the Monrovia BMW was great! Wei Wei helped us and guided us through our selection & purchase. He was professional and kind and made us feel very welcomed. Sarkis was also great working with us through the financial process. We will definitely refer our family and friends. Thank you!

My service technician, Victor, was very helpful in helping me with my vehicle. I got a burst tire from the freeway and he got everything settled so there wouldn't be any issue. Thank you

The customer service representative Victor was amazing. I own a 2009 328i that has a low emissions warranty. I had no idea this warranty covered most issues dealing with the cars combustion & air flow problems. Victor was kind & really strived in becoming a customer advocate. He took an active role in figuring out what the issue was & communicated with me incredibly well. Thank you BMW Monrovia.

My experience at BMW Monrovia is always fast and efficient.My service provider whisked me home as soon as I got signed in.I told them I needed the car done same day, and they always come thru.Thanks to my service provider I will continue to buy from this dealership,excellent service👌🏾.

Over the weekend I leased a Mini Cooper with BMW of Monrovia and the overall experience was excellent! Javier made my entire experience great and I am recommending him to everyone that is interested in purchasing/leasing a Mini!! Thanks again Javier!!!

Victor is very professional, knowledgeable and a wonderful caring person. My BMW M6 service was completed timely and returned to me in immaculate condition. I appreciate your hardwork Victor! Thank you so much😊

Matt at BMW Monrovia always goes over and beyond in helping out customers. I appreciate his customer service and his willingness to help make the service appointment as convenient as possible.

I had a great experience. The service representative made sure my car was repaired to a high standard.

Fantastic service! Thank you.

Great service. Too bad that they don’t do car wash after service anymore… guess it’s due to COVID-19 😅

My service provider Timothy West provided great service and communication. The service was fast and efficient.

Ari was Great and top Notch.....He knows his BMW features and very informative. He was very helpful through the process. On the other hand, there was a Devin who was disrespectful and not willing to work with customer. He made the process very difficult and we almost pulled the deal. But Ari made it happen and made it pleasant.

Khal in sales and Rafi in finance were top notch. They both answered all my questions and made it a very smooth purchase of my very first BMW!

I like this car very much. But there is a new function on this new 330i to cause me uncomfortable. It is the new function of "auto control" or say the "smart driving" when someone passes my car swiftly I have few times experience to feel the steering wheel becomes to be very tough to control. The "smart driving" is not too smooth to handle the way they design.

Always a pleasure working with Tom Ryan

Great experience so far! Khal was amazing and so helpful and got me the perfect vehicle. Thank you Khal!

Tim West from Monrovia BMW helped out with my service on my Car, quick drop-off and pick-up and gave me a complementary Car wash. Thank you Tim!

We purchased a used vehicle from David. He was friendly, courteous and helpful. We were done with the transaction in less than two hours. Great experience!

Staff were very pleasant and helpful. We received a first class treatment.

I brought my mom to the Mini Monrovia last week. Javier is just awesome and he helped us out throughout the entire buying process and made our purchase experience extremely smooth and fantastic. I definitely recommend Javier at Mini Monrovia to anyone that needs to purchase or lease a vehicle because I know that he is someone you can trust and he will provide the same excellent services to you as well.

Javier Escalante was amazing! I inquired about leasing a 2022 mini and he got right back to me , when we went down to the dealership he was friendly and knowledgeable, made the whole process super easy and enjoyable! I def would buy or lease my next mini from there!

I had a very good experience, buying my car at this dealership, first time buying a BMW and so far I am very pleased with my purchase, salesman was pretty helpful and friendly,

Overall, amazing service and super thoughtful experience from BMW of Monrovia. My wife and I could not be more pleased. Our sales representative, David Boen, was stupendous!

I had a very good experience, buying my car at this dealership, first time buying a BMW and so far I am very pleased with my purchase, salesman was pretty helpful and friendly,

Very pleasant experience from salesperson David to manager to finance

It?s not I first time to come back the service, my dealer always do best service for me , I?m lucky

My experience was great, but my service advisor, Felippe, was the best.

Tom, the Service Manager was very helpful the last time I had my car check. Excellent service.

I was professionally greeted by the customer service technician. Fully masked and he went over the details of requested service clearly and concisely. Gave a good time estimate of service and qoute of cost. Every step of the service visit including escourting me to the loaner car area was pleasant. Since I have had my car I have consistently receive quality, kind and knowledge service from every department including the customer service in the payment office. Thank You for always rendering quality.care and attention to detail.charletha tatum

Took awhile to figure out my door sensor ajar going off, in the end a new battery. Was able to have use of a loaner.

Just got the car an hour ago. I have not driven it yet but I really like it?s amenities and vehicle features.

Excellent experience. Thank you Victor Mosteller for your help!

Everyone on the team is extremely helpful it was honestly the easiest car buying experience ever. When you go to BMW of Monrovia ask for Charlie YOU WILL NOT BE DISAPPOINTED!

Mini is always busy but as long as you know to expect it, they go out of their way to make sure you leave happy.

Great job!!! I would refer BMW of Monrovia to all of my friends.

Very helpful and informative.

I had a really good experienced from Matthew Clark! He?s suck a nice and sweet person! Thank you for your help:)

George Zhou was excellent. Knowledge, personable, and is always willing to get out of his way to help his customer. That?s why he has been keeping me as a Monrovia BMW customer for more than 25 years.

Easy to make the appointment to fit my schedule. Great service advisor Mr Choi. Did the work while I waited. Great!

Service providers were very professional . Service was provided quickly. Called to give me updates.

Had another service appointment this week. Very professional and timely diagnosis and tire replacement and alignment. Explained how to adjust sensitivity of sensors so they stopped beeping every time I got anywhere remotely close to an obstruction. I highly recommend their service department. Got a service appointment plus a loaner car for next day service after check engine light came on. Advisor noticed that I was due for regular service in 3 months and suggested I get it done at the same time because my car would already be looked at. I did and it saved me a future round trip for service. They finished the car early the next morning and everything was fine. I’m very happy having my car serviced at this dealership.

Charlie, the sales rep, was very helpful and provided the best service.

A big thank you for Matthew Clark for helping me during my services at BMW. He’s very kind and passionate:) !!

Today I brought in my daughter's X6 for a battery replacment. It was my first service experience with this vehicle at BMW Monrovia. I met my service advisor Mr. Jorge Valdez for the first time. He was fantastic from the morning greeting to the constant update communications throughout the day with the vehicle. Mr. Valdez provided me with the full details of the service at the start and reviewed the services rendered when I picked up the vehicle. Mr. Valdez is polished performer and he made my overall experience at BMW Monrovia purely enjoyable. His work ethnic and knowledge of today's services had me driving away with a complete customer satisfaction experience. Thank you Jorge Valdez.

Online appointment is so simple and convenient. Excellent service and Eddy was very professional in making sure the services were completed on time and to my satisfaction. Clean and neat facility.

Good service except waiting a little long, but overall service are good

Amazing Deals. Neil is a great sales person that gives good advice and feedback

Brought my X3 in for an electrical issue, but no problems were found. will return for regular service in around 5 months.

Very helpful, professional, and competent. The selection and prices are very good. The place is beautiful and perfectly maintained. The staff is professional, friendly, and very qualified. A good experience.

I received a loaner no problem and my car was done in a timely manor.

Matt was extremely helpful in getting my car serviced and answering my questions. He made the process go very smoothly

Yury was super helpful! He made purchasing our BMW quick and easy!!

Facilities was very nice clean. One person in counter, he is very good customer service.. I?m very satisfied service

We are very happy whit the BMW 2018 full power drive incredible the attention from the fly manager was Excellent

Not our first time buying a car, not even our first time at a BMW/MINI dealership, but definitely our first time feeling so good about the whole experience. Javier helped us pick the car, we had a fun genuine and simply human conversation about life, cars, music and some more cars :) Any questions we had he answered in great detail, when he made suggestions he brought up pros and cons and straight up told us when certain things didn’t make sense for our particular situation and needs, which, by the way, he took great care in finding out first. Not once did we feel like we were being sold something, or pushed something that we didn’t need or didn’t come there for. And the crazy thing, the same trend continued as we went to sign papers and talk about additional services and packages. Rafi was helping us in the office and showed us a detailed breakdown of pros and cons of each service in a very concise way to avoid wasting anybody’s time and gave us fantastic deals on the few services that we did want to get. Again, just simple, genuinely nice experience. These guys are total rockstars and we couldn’t recommend them enough. This is how buying cars should feel like.

Not our first time buying a car, not even our first time at a BMW/MINI dealership, but definitely our first time feeling so good about the whole experience. Javier helped us pick the car, we had a fun genuine and simply human conversation about life, cars, music and some more cars :) Any questions we had he answered in great detail, when he made suggestions he brought up pros and cons and straight up told us when certain things didn?t make sense for our particular situation and needs, which, by the way, he took great care in finding out first. Not once did we feel like we were being sold something, or pushed something that we didn?t need or didn?t come there for. And the crazy thing, the same trend continued as we went to sign papers and talk about additional services and packages. Rafi was helping us in the office and showed us a detailed breakdown of pros and cons of each service in a very concise way to avoid wasting anybody?s time and gave us fantastic deals on the few services that we did want to get. Again, just simple, genuinely nice experience. These guys are total rockstars and we couldn?t recommend them enough. This is how buying cars should feel like.

Jade was great! Made the process very easy and without any issues. Robert was really nice and made the financing process fast and easy Thanks

Look for shawn great salesman. Great service. Will definitely come back.

Yury made this experience a breeze! No hassle at all! Love my car!

Yury made this experience a breeze! No hassle at all! Love my car!

Mini of Monrovia made the process super easy and they were very straight forward with me. 10/10 I would recommend.

Yuri and Florence made for the best experience...attentive and responsive! Love you guys.

Ari is AMAZING, great customer service. attentive, quick to respond, informative, will buy another car from him anytime

Service was excellent and during covid I felt save!

A piece of styrofoam damaged the front grill & intercooler of my Mini. My service advisor Dehaun Choi coordinated the repair/ loaner car with no problems. This is my 4th Mini from this dealership. I thank Mini of Monrovia for many miles of fun I continue to enjoy in these cars👍 Dehaun Choi

Very good service experience at Monrovia BMW dealership. I would recommend this dealership to others.

My sales guy did not pressure me at all so patient and really cared. Buying experience was the best, service and financial dept. was excellent.

Amazing dealership and service! Specially, David Boen whom went above and beyond to get me the car I wanted!

Jason, my repair rep has always be great with me and my Mini repairs/ maintenance.

Great service and Matt Clark is a very good, consistent service advisor. Always up front, informative and prompt.

Excellent service. Service technician Tim West is accommodating .

Good service. Very professional service rep.

Loaner was a ew body version 430 series that did not look appealing for the nee body look..the power on the car was slow... for owning an M car, the loaner should be a M car.... Overall, Matthew was great!!!

We had such a great a great experience with this Monrovia BMW dealer. Thank you to our broker, a great friend of mine Ari. Appreciate the best deal you gave us.

Our 2015 was in an accident in March 2021. We immediately began looking for another. Went with a used one as we had just made the last payment on the 2015. Monrovia has a great selection so we found the 2018 right away. It is new condition and had been leased to one owner since new. We never even had to leave the house! Our dealer salesman delivered it directly to our home and all paperwork was done online. We couldn't be happier and Javier was so nice. Love them at Monrovia.

Great buying experience ! Did everything over the phone they picked up my car and delivered the new car to my home.

BMW of Monrovia did a great job in completing the installation of my M Performance Exhaust!

I was disappointed that no one showed up for the previously made appointment and the service representative called half an hour later to inform me that no technician showed up. A new appointment was made for the following week, and was told that they would call me 1/2 hour beforehand. However, they did not, and the technician came an hour later. I felt that was unprofessional.

Javier was excellent in helping us purchase the right car for our needs. He was polite, very knowedgeable about the Mini Cooper line of vehicles and had a high sense of urgency in getting us through the paperwork drill in minimal time. Overall, we were very satisfied with his service and the entire buying process.

Our experience with BMW has always been positive. Their service is excellent and efficient. They go out of thier way for the customer.

I recently had a 30k service performed for X5. My trusted advisor Matt Clark took great care and the car is running perfectly. Thank you Matt for your professionalism

Javier the salesman was friendly and helpful. Everything went smoothly and everything was outlined clearly

I went to this dealer to do my first service. Eddie did a great job.

I recently had my car serviced at BMW in Monrovia. My advisor was Eddy and he was very informative, explained what services they we?re going to perform ahead of time. He texted and called with any issues and when my car was ready. I will definitely request Eddy the next time I need service.

Great customer service....and would recommend others to this facility

My husband and I had such an amazing experience with Weiwei in shopping for our new car. He was not pushy and helped us find what we wanted and stayed within our budget. I will recommend my family and friends to go see Weiwei at BMW Monrovia. Weiwei is a valuable asset to the organization and I wish there more salmon like him. Thank you Weiwei for helping me find my dream car! :)

Excellent service, took care of my care very well.

My salesman Tomas was very nice and went out of his way to help me get what I wanted.

Our salesperson Angela was excellent! Knowledgeable, helpful and very efficient. Got us in and out of there in a couple hours, from start to finish.

BMW of Monrovia service department provides outstanding service, they are friendly, helpful and experienced. Thank you for the excellence of service!

Service department is very knowledgeable aid problems of the car.

Easy in, easy out. Delivered the vehicle when they said they would.

My Service advisor eddi was awesome good service is hard to come by and Eddi delivered it ??????

This was the most easiest, friendliest, and enjoyable car shopping experience I?ve had in a really long time. I want to thank Tomas for his amazing and friendly service, he made buying a car for me so easy. I would also like to thank Sarkis for his fast and friendly paperwork process for my new car. These guys were amazing I will definitely be back! Thank you!

Great and always friendly service. Chose to drive to this dealership even after I moved to a farther neighborhood.

I took my car in for rountince maintenance. I waited for my car. It was ready in 1 1/2 hours. The checkin was very easy.

Friendly staff, and Tim answered all my questions.

One of the smoothest car buying experiences I can recall. They had exactly what I wanted and worked with me to achieve a palatable payment structure!!

I had a warning light and brought my Mini to Monrovia Mini for Service. My service rep. De took care of my car with excellent attention.

Excellent service and great deal!!

I've been there for annual maintenance. They did a good!

Prompt professional w courteous service

I really appreciated all the updates and prompt follow ups. Going the extra mile when finding answer and solutions to concerns. Eddy is in a class of his own, BMW is very lucky to have him and we appreciate BMW.

My Experience was very pleasant. Great service. It was fast and safe. Everything is very convenient. Super happy with my service adviser. He did a great job. Very friendly and knowledgeable advisor.

This was to replace my air bag as part of the recall. Service person was courteous and took proper protections due to COVID.

went in for squeaky brakes. they never found those, but found lots of other issues. my service rep was very careful to explain what was a safety issue and what wasn't so that I didn't have to everything done at once. Only problem was next day brakes still squeaked.

The staff was friendly. I felt like my concerns were addressed. I always enjoy coming to this dealership!

THEY HAVE GREAT SERVICES!

Friendly, on time and excellent service all the time.

I came to get my car after the inspection. The person who met me there was friendly, patience and professional.

Courteous and pleasant. Everyone have been really professional and accommodating.

Great people and great service

Friendly wonderful service ! Should stop by if you are in the area looking for a BMW !

Matthew Clark was my service rep and he was so helpful! He kept me updated while my car was serviced and went above and beyond to make sure the repair was done quickly and efficiently.

After being a customer for over 25 years, recently parted ways with our own dealership over something very silly on their part and they lost a good customer. I searched for a new dealership and was helped by Neil at Monrovia. Really happy with service and got a great deal. Communicated entire deal via email and just came in to sign and pickup. They are too far for service appointments, but will definitely visit them again. Really happy with this experience.

Nice Service

BMW of Monrovia staff is friendly, nice, and well-informed about vehicles.

Good service, finished on time, provided quality loaner car

This places is an all star. Easy to set up appointments when I want them. Once I finally get there the process is easy & quick. Staff is great and really wants to help. Overall if I did like this place I wouldn’t be writing a review but since I love it I am writing it to share it with you all!

Jason is my go-to service advisor because he always provides the best customer service and lets me feel that my car is in good hands. I drive from Los Angeles all the way to Monrovia because I feel at ease with their customer service compared with other dealerships. I brought in my car due to a fan and battery issue. I came in and told Jason the problems I had and he noted everything and kept me updated on the status of my car. My car was finished by the next day. I would recommend anyone to come here just to have him as your service advisor.

professional and nice services

Great service, thank you. I was stuck on the side of the road and bmw handled everything.

Matt was great, he is very knowledgeable and caring..

Excellent service, especially helpful assistance by Matt who answered all my questions. Elaine Wilson

The service representative is very polite, attentive, and professional. The car was ready when promise. The car was wash!

Xavier is the best guy. Very friendly and accommodating. It was the smoothest car buying experience I have ever had. So happy with my new Mini. Thanks so much.

I work with Tim West, He is very reliable, knowledgeable, and helpful. Definitely come back again.

Matt and Ariwas the best for all service!he is so kind so nice always helpful!just got my new 2017 car there ,only has 2800miles !super good ! thanks so much ,

Charlie Lu was great in helping my parents today with the lease of their vehicle today. Very professional.

Had a great experience purchasing our new BMW. Yuri and Sarkis ( in finance) were excellent to deal with. Thank you Greg & Jennifer

Muy buen servicio y atención al cliente

The overall experience was excellent and customer friendly.

Fixed needed problem in short time. Very friendly service person.

Great experience. Matt took care of everything without me showing up. Very satisfied with the repair

I forgot my insurance card and The customer service representative was very patient and amiable while I was dealing with my insurance company to send me a copy of my policy.The overall experience of waiting while my car was being serviced and waiting for a loaner made my day tolerable because of the kindness and patience of the person helping me.

Good service and good customer service

Timely and efficient. They sanitized my car after they worked on it, which I greatly appreciated.

Gracias por su atención fue una agradable experiencia estoy muy satisfecho con su ayuda Jorge Valdés

I trust my service adviser Matt a great deal. He always makes sure the car is properly serviced. This is my 2and BMW I now take to this company and always ask for Matt.

Our car would have cost upwards of $10,000 to repair as there was a catastrophic failure of the transmission even though it wasn't a terribly old car (~65,000 miles/2014). Given that the book value of the operational car would have been ~$14,000, we were looking at a very hard choice. Let's be real - who is going to buy this car, unrepaired, undriveable? We took it into the dealer and our customer service rep, Matt Clark, figured out that there was a part that was on recall and that part could have contributed to the transmission failure. So, voilà! From $10k to $00. These guys/gals are the best in my book. Thank you, BMW, even though it is a bummer that such a terrible mechanical failure occurred. At least we were lucky enough it happened in front of our house and that Matt rescued us from a painful bill.

Very helpful, quick and kind. I will be going back to this dealership!

Professional and intimate service. Will buy my next car from her and will recommend her to my friends who wanna buy BMW.

Came in to get my car serviced, great service. Thanks again Greg!

Came in to get my car serviced, great customer service. Thanks again Greg!

love my M8. I almost did not get the car but they gave an offer I couldn't refuse

this dealership goes above and beyond . They even got me a ride when they didn't have shuttles.

Outstanding professionalism. After sale support is outstanding.

Matt who helped me was again a class act. I prefer to deal with him anytime I have service issues.

Friendly service from start to finish.

Great service and very informative definitely recommend Greg Hernandez

Felipe was super helpful. The Covid procedures were good and I felt comfortable while waiting for my loan car. Good experience with both parts of the visit.

jason is always very helpful. he makes sure my car is repaired in a timely manner..thank you

Always helpful and thorough in their explanations.

great service. excellent!! thanks Eddy

super clean, efficient, safe

Tom is always great to work with!!! I?m always out of service in a timely manner.

Fast, efficient and pleasant experience. My agent was friendly, detailed and communicated thoroughly.

Everything was taken care of for me. And great personal service.

Waiting time was too pong, I dropped off my vehicle on Friday to save time, I arrived to the dealer at noon and I saw my car outside thinking it was ready but it was not. I had to wait thirty minutes to an hour.

Nice to have someone pick up and drop me off at home if car needs servicing overnight. Glad they picked up on something I’d noticed but didn’t think was anything wrong with.

Yesterday 01/07/2021 me and wife visited your dealership service department ,We were helped by Matt Clark because I always ask for him for his great customer service , we felt comfortable, very friendly atmosphere. Matt is professional in his work, he is very experienced and knowledgeable. We will definitely advise our friends and family members to ask for him.Thank you to your team, and especially Matt Clark for their service, patience, friendliness and caring for customers.

Great service and very professional 👍🏼 . Thank you 😊

Very satisfied with how friendly the workers were with what I needed.

Bruce did a great job working with me on the purchase of our new car. He is very professional and knowledgable and a pleasure to work with.

I worked with Neil DeLas Alas. He was very honest, respectful, and professional. BMW of Monrovia provided excellent service.

My window regulator broke. Monrovia dealer was able to setup an appointment next day. Part was replaced under CPO warranty. Great customer service from Jaime.

Great experience all around Would definitely buy from them again

Great service very thorough and I had a great service advisor Matthew Clark

Had a great experience today with the service department. Eddie was great. Fast, friendly professional and thorough.

Our salesman, Khalil, was great. He gave us exactly what we asked for. He was not pushy at all. We love our new x2. This was the best car purchasing experience we had.

Technician was pleasant, Wait reasonable. Coffee or water could have been offered.

I have been using BMW of Monrovia since 2011. For me, this dealership is the very best in LA area. Joseph Mourad and his team makes every customer a very special. This time it was my bimmer #4 that I leased from Monrovia. I worked with Yury, who took a great care about all my requests with the utmost patience. I really appreciate it!

Excellent service, easy appointment schedules and car was ready when promised.

Great service, kept me updated during the whole service process

Our sales rep was awesome and amazing. Jade Hinds took good care of me and my family, she made sure our customer needs were met.

Friendly staffs.,service as promised, nice facility

In person service is flawless, but calling to speak to a service rep is next to impossible, calls get forwarded and dropped, sloppy verbal call in service,

Bought a 740i at Monrovia. It was sold to me by Mohammed. The experience was non pressurized and enjoyable. When I got to the dealership, it was 50/50 whether I would take the plunge. Mohammed made it easy to decide. Best experience ever in buying a car.

I absolutely adore Tim West!!! He’s the nicest and friendliest service rep I met!!!

My car had a malfunction message so I took it in to the dealer. Although I had to leave the car overnight, it was diagnosed and ready the next day.

Very Professional and Great Service. Thank you Greg Hernandez & Staff! Happy Holidays! 🎄

Their professional and friendly service, thank you Tom Ryan!!

Excellent services from sales person, nice facility. This is my 3rd time returning to this dealer.

First time getting service for my new BMW and I had great service and was kept up to date about the car's ready time through out. I will definitely be coming back for my next service!

Excellent service from “Moon “ very engaging and helpful. He truly is the best at Monrovia bmw. The sales staff member, however was difficult to communicate With and frustrating because pertinent information Was misunderstood due to language barrier. Manager Devon stepped in to help situation in order to save the sale.

I had a great experience at BMW. Yury Kastersyn really help me get the best price possible on my new vehicle. I didn't have to haggle on the price. Yury listened to my needs and didn't pressure me or push my budget limits. He is very honest, professional and knowledgeable. He made the whole process smooth and answered all my questions. I walked out feeling good that I got the best price possible out there and I'm extremely happy with my new car. I would recommend BMW to anyone who is in the market for a new or used car ask for Yury. He's the best!

Very professional stuff and knowledgeable I recommend for everyone

Bought my husband car from here, Ari help us get what he wants..service advisor Javier always take good care of us when the car need any service.. excellent customer service care ❤ 👌

Jaime was great to work with and very professional. My 430I was serviced 30 minutes ahead of schedule. Monrovia will always be my goto Beamer Dealer.

Ari was fabulous! Accommodating, not pushy, great follow thru, and just a great guy. And drove away in more car than i had initially expected to purchase.

The quality of service is good for the price we pay. Service is satisfactory. No mention of any discounts or offers unless you ask. It feels like you are just one of their customer.

This is the second time I bought a used BMW from them. Each time was smooth and without any problems. Service Department was helpful when we had an accident . Both cars were reasonably priced. First car is still running very well. Second car just bought , so we'll have to see how that goes.

My experience at the Monrovia dealership was beyond exceptional. Thomas Ryan, my service advisor, provided great customer service. He was very professional, accommodating, and friendly. It was a great experience visiting the Monrovia BMW for the first time. Would definitely come back! Thank you Thomas!

Their service team was one of the best. Very easy and careful with All their states guide lines Made me feel comfortable Was quick and easy Will definitely keep purchasing My vehicles from Monrovia BMW

Angela, the salesman, is very friendly and can speak Chinese. It's great for us. The whole process doesn't have to wait too long. Everyone is very nice!

Customer service was good but it took a while, over 39 min for me to receive the car although it has been ready hiurs earlier.

In at 11am, out by 3pm. Process was easy and simple.

Great and expedient service. Answered all my questions and made my options clear.

Tim West was courteous, helpful and friendly. I?m glad to have Tim as my regular service advisor going forward.

Great service, took my car in for service and it was done the same day.

Great service. Well organised department

Time and time again I'm blown away by the customer service of BMW Monrovia. I had the pleasure of working with Matt Clark and he was courteous, professional, extremely responsive and communicative. I felt taken care of throughout the entire process. Would highly recommend and will definitely be coming back again!

Thank you yet again to BMW of Monrovia and Greg Hernandez,Service Advisor for excellent customer service even in the midst of Covid-19. I've purchased five cars from BMW of Monrovia and I look forward to purchasing my next car at BMW of Monrovia. Thank you for always following up and following-thru. Loyal customer, Brandi B.

Would recommend everyone one. Very Professionalism

Home service to replace passenger airbag. Tech was on time and courteous.

Great service, good people

Great service and Communication They are the closest Dealer to me.

I was very satisfied with my service experience with BMW and the service tech Tim. He gets the highest rating stars. Thank you Tim.

Great attention to details and excellent customer service.

They went out of their way to help us. Honestly, they all provided excellent service.

Excellent customer service, from the moment you drive up. The whole process was smooth, with covid 19 protocol in place. Thanks Ryan Thomas.

I have driven BMW for 7 years, and have relied on MONROVIA for service. I have a new SERVICE ADVISOR, THOMAS RYAN , whom is TOTALLY AWESOME. He is attentive to detail and seems to care for my beloved 428 as much as I do. We are both race car enthusiasts. He keeps me updated, and advises me wisely ~ He even has car ACTUALLY WASHED, not just rinsed, which has been my only complaint over the years. Thank You, Thomas Ryan ~ you are an asset to BMW MONROVIA

Had a great experience at BMW of Monrovia. Ari Rostami was my sales agent. He was great and made my deal happy. Best car buying experience I ever had! Highly recommend them!

I really enjoyed my experience and Mohammad got me the car of my dreams for the price I wanted to pay. I was in and out of the dealership in a short time. If its time for a new car or a lease, call up Mohammad Moon. He is the best.

My service experience with BMW is Monrovia and its service Advisor, Jorge is great.

Thomas Ryan did wonderful Job to my car! Thank You

I would recommend all my family and friend to BMW of Monrovia because the sell staff are very friendly and willing to work with you and especially the sale manager he is super nice guy.

Professional and knowledgeable with a smile

Good service. Excellent customer service. Reliable service.

I always have confidence and peace of mind when I bring my car to BMW of Monrovia. I know that service is beyond compare. I trust that my car is in good hands and it t will serviced right. I would like to commend my service advisor, Matt Clark, for his excellent customer service. He made the appointment for me and provided me a loaner. He is prompt in communicating to his customers what needs to be done to my car and calls me when my car is ready. He is a great asset to BMW of Monrovia. Thanks, Matt Clark👍🏻 Max

Had the best service advisor, try to ask for Timothy West on your next service visit!

Great job overall! The service and staff has done a great job. We all know it?s short staff due to COVID , but overall good job.

I took my BMW here for 3 service recalls. They provided me with a free loaner car and took care of all the issues. Very happy with my service consultant Tom Ryan.

I was impressed by timely completion of service, as promised. Entire staff is respectful. Again it was another good experience at BMW of Monrovia.

Excellent customer service....

Wow, just want to say Tom was one of the friendliest, knowledgable, most pleasant service representative I've encountered. He allowed me to come in at a moments notice when all other dealerships had turned me down. It was urgent situation and I really needed to take my car in asap. Thank you so much Tom, I really appreciate your assistance, you are a true professional!

Staff : super nice Time : process fast and EZ Customer Service : Very care your vehicle

Very clean and organized facilities, good service and staff, nice and fast shuttle service.

Thomas Ryan was very helpful and responsive. It was easy to make an appointment and quickly get services done.

Overall service was great. The service provider was very informative.

Better service this time. Much shorter wait time at pick-up. Unfortunately, they didn't wash car like other dealerships.

Their service department was awesome today. I was in and out of there in no time.

They are doing very on time, and nicely to answer my question, good job. Thanks

Service advisor Tom is the best!! Excellent service!

Greg Hernandez went above and beyond to ensure I had a ride to work and back! Great customer service. I will definitely be back for all of my vehicle service needs.

I absolutely recommend Bmw of Monrovia to anyone, the service was excellent, more than what I expected, The staff are very professional And knowledgeable, Thank you Bmw of Monrovia 👍🏻

The service gentleman is professional, and the service rendered is first class. Every thing was orderly and timely . I always has good fortune with my service person .

It's was pleasure to come dealing with these guys. They are the best. Jorge was very helpful.

Easy appointment set up online. Fast and convenient service

Matt was quick and friendly in servicing my vehicle. Overall experience was an outstanding experience.

Always receive friendly, helpful and professional service.

Service was professional, quick and accurate. From the moment I arrived to the moment I left, it was a great experience.

I was extremely impressed with the customer service in Monrovia. As soon as we arrived Khal took care of us. He listened to us and gave us all our options. He even went to the extend of finding a car with all the upgrades that we wanted. You guys were transparent, fast, and efficient, thank you so much Khal for making our car buying process effortless. Khal is an asset to Monrovia. 5 star service. I love my BMW!

I was very pleased with my repairs done on my 2001 330CI. Jaime Avila is always very professional and curious. Highly recommend this dealership for service.

Great customers service and love his attitude. He make me feel very happy to be there.

A price list for each repair would be great, so the ?sticker PRICE? for each item at the end of the service is not ?sticker SHOCK?.

Charlie and BMW Monrovia is the best! Just leased my 3rd car with him and have now known him 6 years. Very responsive, motivated and gets the deal done. I can go to any dealer and during COVID I called everywhere- Charlie has the best service and the reason why I visit Monrovia BMW.

Awesome dealership and knowledgeable staff

Mr. Kastseryn, had just the right balance of knowledge, efficiency and friendliness to make my first BMW purchase a pleasant experience. Thank You.

I visit Monrovia BMW yesterday night and this morning. I buy the used car from Monrovia BMW this morning All workers are very nice and friendly I really enjoy them Thank you

Mr Jorge Valdez personal adviser for my BMW 325 made me feel at ease and explained everything detail by detail. I was worried about a ride home and he got me shuttle to and from the dealer. I also worried about the amount they would charge but at the end their prices are are reasonable and fair and they don't do any work until you approve it. GREAT SERVICE JORGE !! Thank you..

Had a great experience when I turned my car in for repairs. Greg Hernandez made it so easy and simple from the start to finish. Explained everything that my car needed and future recommendations that I would need. 10/10 experience, highly recommend.

The service was great. I would prefer at this time to just repair my car and leave out checkout out the entire vehicle

Very pleasant, friendly environment. Matt Clark was very friendly and was willing to make sure my car was serviced right away.

My service advisor Matthew Clark was very helpful! Kept me updated and ensured I had a loaner while my vehicle was being serviced. Thank You !

Took my car in for service yesterday. Nothing big just an oil change. Tim West was my service advisor and he’s the absolute best! Professional, courteous and he made sure to get my car serviced and ready to go as quickly as possible! I leased my 750 at BMW of Monrovia and I’ve taken it there for all service related issues. Nothing but great things to say about the guys and gals that work there!!

Loving our X3M we just picked up...our 6th BMW lease from BMW of Monrovia. Bruce is the best!

Sales person Kal was very. Ice and helpful. Signing was agent was nice but it concerned me I need to be protected by extended warranty and a service contract. I wondered if I was buying a car that will be breaking down. I love the car so I hope not.

Excellent service, nice people

5 STARS SERVICE Matt Clark VERY HELPFUL AND PROFESSIONAL Thank you 🙏

The service is outstanding!

Went in for a airbag recall service. Made an appointment easily over the phone with Connie, who was very friendly. Upon entering the service area, I was greeted by an associate who was not friendly at all. I told this associate why I was there and I had an appointment. At this point, I felt like I wasn't welcomed at the dealership, rudely, I was told to wait in the waiting room. After 10 minutes, I was greeted by Jorge, who handled the recall service and gave recommendations on servicing my vehicle. Jorge was friendly and helpful, I was satisfied by his service.

Yury was great! Answered all my questions and concerns. Had a poor experience at this dealership prior to my interaction with Yury. He definitely turned things around for me and I?ll be back for future purchases because of him.

Matt Clark has been my Service Adviser for quite a few years. Highly recommended! Thank you

Great service! Great communication and fast repairs! Matthew was very friendly and helpful.

With COVID safety procedures in place purchasing a car was very different. My sales person at Monrovia BMW did her very best to make my purchase experience safe and effective. When situations arose that needed her attention she was on it immediately.

I would never buy a car from here again.... management is terrible, but even with that said Eddy is a professional and always does his best to make sure his customers are happy!

Neil provided excellent service. Thank you for everything.

Jade as fantastic. Straightforward , direct and quickly responded. We may lease another car from her now.

The service here is amazing!! My Service Advisor Matt Clark is always professional and helpful.

The facility was nice and comfy! Overall rating was perfect! Bruce helped me alot and gave me a great deal on my car!??

Jorge Valdes provided me with excellent service! He got straight to the point and handled all my additional questions regarding future service needs! Thank you!

Professional work place grate customer care

I'd been wanting a Z4 for years but had not found one that was configured the way I wanted until we found one last week in the inventory of BMW of Monrovia. As the dealership is over 350 miles away, we handled everything over text, phone, and email. The whole process was efficient and smooth and when we drove down to complete the transaction, the car was ready and we were in and out fairly quickly. Jade Hind is an awesome sales person!

Service here is excellent, shout out to advisory Jaime Avila. He?s going extra miles to give you advice and feedback on your car service. I will definitely recommend this dealer to my friends and families.

Matt Clark never disappoints. He’s always kind and courteous. He not only cares about my vehicle , he took the time to ask how I was doing. A1 Service!

Service was excellent. Mr Hernandez was so nice and took care of everything that needs to be done and delivered the vehicle on time as promised! Thank you much!

Fast and timely service provided. Clean and modern facilities

great service but waiting time too long. eddy was very helpful...

Serve Representative Thomas Ryan Is the best! He?s courteous and prompt!

It took about 15 or 20 minutes before my service advisor called me to his desk. Once there things were handled quickly and efficiently. I was shuttled to work and when my car was ready I was shuttled back to the dealer. Pretty smooth I’d say...

Mr. Mohammet Moon helped to pick the one exactly we wanted.

Jorge is very helpful and honest service representative. Fast Service.

Happy that Tim took care of me and was able to provide quality of service

Outstanding personal attention. Had a loaner ready for us. Meet the time estimate.

Thank you Neil for going above and beyond with our CPO 2017 X3 purchase!!! Patient, knowledgeable, and made us feel at ease, Neil and their team made car buying a great experience! Thank you so much!

My advisor Matthew Clark was so helpful and went the extra mile to work on my loan car and check meticulously my car. He even worked on 2 recalls that I missed to comply with. The service is very excellent. Highly recommended!

Matt Clark was an absolute delight from the beginning of the process to the end. Prompt in returning my call and in setting up an appointment. Got the service turned around in the time he promised. I travel 25 miles to this dealership even though there is one in my neighborhood!

Great service and help to answer all the questions about the car.

I had more than excellent customer service when my car was being serviced they told me it was going to take an hour it didn?t even take an hour it took about 35 minutes I was in and out pretty fast they?re BMW mechanics know exactly what they?re doing they will leave your car in excellent condition, I would recommend you use BMW of Monrovia for your BMW services and purchases.

Every time I go, I am very satisfied. They can inform me of everything about the car in time and carry out maintenance and maintenance in time.

Timely, efficient and proper service. I highly recommend BMW of Monrovia for all BMW servicing needs.

10/10 service, with the hard working salesman Mohammad! He worked on the crazy deal that I can’t refuse it. Thanks to him I can have my first BMW in my life! JL

Sassy and Classy is the car I purchased with the help of the pleasant associate who greeted me as I walk around the car lot.? I would definitely recommend Minnies of Monrovia to all those who inquire. Everyone who assisted me was very knowledgeable and had great customer service.

I took my 2020 X-5 for 20k service. Service manager Matt Clark at Monrovia BMW provided top service and addressed all my questions. Thank you for A experience

Tim West is good...overall experience was great with this dealer!

Nice little car. Great for my son to commute back and forth from Camp Pendelton. Truck space a little small but it works.

Thank you. 5 stars rating for Tim West. He provided a professional and helpful service. This is the only BMW dealer I will go to for the future.

Good!!!!!!!!

My advisor Matt provided excellent service and his technician also provided efficient service which is unusual for car dealers.

Awesome and best dealership and service center in SoCal!!!

5 STARS SERVICE VERY HELPFUL AND PROFESSIONAL

Great experience in BMW Monrovia . I would recommend it.

It was efficient! They have the loaner ready for us and we were in and out at the service center. Initially, it would be a day job but they called us after 3 hours and it was done already.

Tim West in service was very cordial and was going to deliver my car due to health issues. Much appreciate his concern.

Good as always. Very kind and resourceful. Time-efficient too .

Timothy is so nice and considerate. The job nicely was nicely done.

Great service. Would be nice if they wash the car after service

Took care of my car in a timely manner! Friendly service.

Excellent service, I didn?t have an appointment and they were able to take care of me within an hour, amazing!

Their customer services was excellent and they kept me updated about my car's repair status daily.

Excellent job to take care of my car

Great customer service and service

Great customer service from the moment we got into the dealership.

after having to turn in my leased X5 and never had an issue with this car I decided to lease another X 5. I had such a great experience with Tracy. I dreaded all the paperwork but she made it so easy and was so personable . I really love the X 5 and will be back!

Outstanding service great staff

Great customer service and did the work in timely fashion!

Very friendly and efficient. Drop off and pickup very organized.

Service advisor was very nice and helpful, service was very good.